Account Manager - Carmel, Indiana

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    "requisitionDescription": "<div><div><div><div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/22.46.11/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://static.workforcenow.adp.com/mas/mdf-components/22.46.11/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><div><div><strong style=\"background-color: transparent; font-size: 18px;\">Summary:<br></strong><span style=\"font-size: 18px; background-color: transparent;\">The Account Manager will work as a field representative of Apotheco Pharmacies to ensure a positive customer experience and improve utilization where applicable. Account Manager will be solely responsible for customer relations within the designated Carmel, IN territory . Account Manager will work with District Manager and necessary Pharmacists on business plans for maintaining and developing current customer base. Account Manager will manage time in field and administratively to meet requirements of account maintenance and development.<br><br></span><div class=\"fr-view\"><div><div class=\"fr-view\"><div class=\"fr-view\"><p><span style=\"font-size: 18px;\"><strong>Education/Experience/Training:</strong></span></p><ul><li style=\"font-size: 18px;\">Strong&nbsp;Communication&nbsp;skills</li><li style=\"font-size: 18px;\">Ability to effectively develop and build relationships with customers/individuals at all levels of&nbsp;an&nbsp;organization.</li><li style=\"font-size: 18px;\">Proficient&nbsp;in&nbsp;Word,&nbsp;Excel,&nbsp;and&nbsp;ability&nbsp;to learn&nbsp;necessary&nbsp;programs&nbsp;for&nbsp;sales&nbsp;tools.</li><li style=\"font-size: 18px;\">2-5&nbsp;Years&nbsp;of&nbsp;relevant&nbsp;field&nbsp;sales experience</li><li style=\"font-size: 18px;\">Experience in Dermatology a plus.</li></ul><h1><span style=\"font-size: 18px;\">Duties&nbsp;and&nbsp;Responsibilities:</span></h1><p><span style=\"font-size: 18px;\">They&nbsp;include&nbsp;the&nbsp;following,&nbsp;other&nbsp;duties&nbsp;may&nbsp;be&nbsp;assigned;</span></p><p><span style=\"font-size: 18px;\"><strong>&nbsp;</strong></span><span style=\"font-size: 18px;\"><strong>Account Management:</strong></span></p><ol><li style=\"font-size: 18px;\">Plan, strategize and execute necessary territory objectives to meet all sales goals as set by the&nbsp;managements&nbsp;team.</li><li style=\"font-size: 18px;\">Understand&nbsp;pharmacy&nbsp;programs,&nbsp;operations,&nbsp;and&nbsp;necessary&nbsp;offers&nbsp;to&nbsp;effectively&nbsp;communicate&nbsp;pharmacy&nbsp;benefits and&nbsp;services.</li><li style=\"font-size: 18px;\">Quickly&nbsp;learn&nbsp;and&nbsp;understand&nbsp;new&nbsp;initiatives,&nbsp;programs and&nbsp;/&nbsp;or&nbsp;pricing&nbsp;changes.</li><li style=\"font-size: 18px;\">Ensure&nbsp;all&nbsp;field&nbsp;materials&nbsp;are current&nbsp;week&nbsp;to&nbsp;week.</li><li style=\"font-size: 18px;\">Identify&nbsp;marketing&nbsp;needs&nbsp;and&nbsp;proactively&nbsp;bring&nbsp;to&nbsp;management.</li><li style=\"font-size: 18px;\">Lead&nbsp;and&nbsp;execute development&nbsp;of&nbsp;project&nbsp;goals&nbsp;and&nbsp;timelines&nbsp;for&nbsp;accounts.</li><li style=\"font-size: 18px;\">Assist&nbsp;with&nbsp;executing&nbsp;new&nbsp;programs/initiatives&nbsp;at&nbsp;all&nbsp;pharmacies/accounts.</li><li style=\"font-size: 18px;\">Operate as the lead point of contact for accounts within specified geography for all matters&nbsp;related&nbsp;to&nbsp;pharmacy utilization.</li><li style=\"font-size: 18px;\">Build&nbsp;daily and&nbsp;weekly&nbsp;schedules to&nbsp;meet&nbsp;with&nbsp;accounts.</li><li style=\"font-size: 18px;\">Understand&nbsp;the&nbsp;unique features&nbsp;of&nbsp;each&nbsp;account/practice.</li><li style=\"font-size: 18px;\">Acts as a consultative business partner, continually identifying opportunities to improve the customer&rsquo;s business through increased utilization of service/programs/solutions.</li><li style=\"font-size: 18px;\">Takes&nbsp;lead&nbsp;on&nbsp;operational&nbsp;management&nbsp;of&nbsp;onboarding&nbsp;new&nbsp;accounts.</li><li style=\"font-size: 18px;\">Clearly&nbsp;communicate&nbsp;the&nbsp;services&nbsp;our&nbsp;pharmacy&nbsp;locations&nbsp;can&nbsp;offer&nbsp;patients/accounts&nbsp;and&nbsp;uncover&nbsp;how&nbsp;our services&nbsp;match&nbsp;account needs.</li><li style=\"font-size: 18px;\">Develop plans alongside account decision makers/ providers for improved utilization.</li><li style=\"font-size: 18px;\">Collaborate with providers and staff to improve pharmacy communication.</li><li style=\"font-size: 18px;\">Proactively anticipates, investigates, and resolves customer issues both in the field and remotely via phone. Along with Pharmacist, responsible for &ldquo;end to end&rdquo; total issue resolution and developing and executing an independent plan to ensure customer satisfaction.</li></ol><p><span style=\"font-size: 18px;\">&nbsp;</span><span style=\"font-size: 18px;\"><strong><u>Collaboration/Planning:</u></strong></span></p><ol><li style=\"font-size: 18px;\">Build&nbsp;out&nbsp;customer&nbsp;profiles&nbsp;for&nbsp;pharmacists&nbsp;and&nbsp;pharmacy&nbsp;technicians.</li><li style=\"font-size: 18px;\">Along&nbsp;with&nbsp;Pharmacist,&nbsp;identify areas&nbsp;of&nbsp;improvement&nbsp;within&nbsp;accounts.</li><li style=\"font-size: 18px;\">Collaborate with pharmacists at each location to create short- and long-term plans.&nbsp;Identify&nbsp;accounts&nbsp;for&nbsp;maintenance,&nbsp;growth,&nbsp;and&nbsp;new&nbsp;business&nbsp;on&nbsp;a quarterly&nbsp;basis.</li><li style=\"font-size: 18px;\">Collaborate&nbsp;and&nbsp;communicate&nbsp;with&nbsp;Pharmacist/Pharmacy&nbsp;techs&nbsp;as&nbsp;needed.</li><li style=\"font-size: 18px;\">Facilitate&nbsp;account&nbsp;education&nbsp;events&nbsp;as&nbsp;needed.</li><li style=\"font-size: 18px;\">Effectively collaborate with industry colleagues including pharmaceutical &amp; manufacturing&nbsp;partners.</li><li style=\"font-size: 18px;\">Account Manager will have regular meetings with Business Development Manager and&nbsp;Pharmacist to review accounts, present on current account standings and possible business&nbsp;strategies.</li><li style=\"font-size: 18px;\">Coordinates&nbsp;closely&nbsp;with&nbsp;Pharmacists&nbsp;for&nbsp;unified&nbsp;communication&nbsp;to&nbsp;accounts.</li><li style=\"font-size: 18px;\">Assist in&nbsp;onboarding&nbsp;new accounts&nbsp;for&nbsp;new&nbsp;Pharmacy&nbsp;locations.</li></ol><h1><span style=\"font-size: 18px;\">Qualifications:</span></h1><p><span style=\"font-size: 18px;\">To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.&nbsp;The requirements listed are representative of the knowledge, skill, and/or ability required.&nbsp;Reasonable&nbsp;accommodations&nbsp;may&nbsp;be&nbsp;made&nbsp;to&nbsp;enable&nbsp;individuals&nbsp;with&nbsp;disabilities&nbsp;to&nbsp;perform&nbsp;the&nbsp;essential&nbsp;functions.</span></p><h1><span style=\"font-size: 18px;\">Language&nbsp;Ability:</span></h1><p><span style=\"font-size: 18px;\">Ability&nbsp;to&nbsp;read,&nbsp;analyze,&nbsp;and&nbsp;interpret&nbsp;general&nbsp;business&nbsp;periodicals,&nbsp;professional&nbsp;journals,&nbsp;technical&nbsp;procedures.&nbsp;Ability&nbsp;to&nbsp;write&nbsp;reports,&nbsp;business&nbsp;correspondence,&nbsp;and&nbsp;procedure&nbsp;manuals.&nbsp;Ability&nbsp;to&nbsp;effectively present information and respond to questions from groups of managers, clients, customers,&nbsp;and&nbsp;the&nbsp;general&nbsp;public.</span></p><p><span style=\"font-size: 18px;\"><strong>Math Ability:</strong></span></p><p><span style=\"font-size: 18px;\">Ability&nbsp;to comprehend&nbsp;and&nbsp;apply principles&nbsp;of&nbsp;basic&nbsp;math while analyzing&nbsp;data&nbsp;and&nbsp;generating&nbsp;reports.</span></p><p><span style=\"font-size: 18px;\"><strong>Reasoning Ability:</strong></span></p><p><span style=\"font-size: 18px;\">Ability&nbsp;to apply principles&nbsp;of logical&nbsp;thinking&nbsp;to&nbsp;a&nbsp;wide&nbsp;range of&nbsp;intellectual&nbsp;and&nbsp;practical&nbsp;problems.</span></p><p><span style=\"font-size: 18px;\"><strong>Computer Skills:</strong></span></p><p><span style=\"font-size: 18px;\">To perform this job successfully, an individual should have some previous experience with software&nbsp;products,&nbsp;preferably&nbsp;purchasing software, in addition to working knowledge of Microsoft products,&nbsp;especially&nbsp;Excel and&nbsp;Word.</span></p><p><span style=\"font-size: 18px;\"><strong>Information Security Expectations:</strong></span></p><p><span style=\"font-size: 18px;\">While performing the duties of this job, the employee is required to abide by Apotheco information security policies, employee handbook and security and privacy regulatory requirements. Each employee is responsible for the secure and appropriate handling of Apotheco information, information received by customers, other companies and/or external parties.</span></p><h1><span style=\"font-size: 18px;\">Knowledge, Skills, and Other Abilities:</span></h1><ul><li style=\"font-size: 18px;\">Time&nbsp;management</li><li style=\"font-size: 18px;\">Oral&nbsp;and&nbsp;written&nbsp;communication&nbsp;skills</li><li style=\"font-size: 18px;\">Professionalism</li><li style=\"font-size: 18px;\">Organization&nbsp;skills</li><li style=\"font-size: 18px;\">Customer&nbsp;Service</li><li style=\"font-size: 18px;\">Prioritizing&nbsp;skills</li><li style=\"font-size: 18px;\">Detail&nbsp;oriented</li><li style=\"font-size: 18px;\">Multi-task&nbsp;abilities</li><li style=\"font-size: 18px;\">Goal&nbsp;oriented</li><li style=\"font-size: 18px;\">Dependable</li><li style=\"font-size: 18px;\">Confidentiality</li><li style=\"font-size: 18px;\">Self-motivated</li><li style=\"font-size: 18px;\">Ability&nbsp;to work&nbsp;well&nbsp;with&nbsp;various&nbsp;personalities&nbsp;and&nbsp;within&nbsp;a&nbsp;team.</li><li style=\"font-size: 18px;\">Participate in continuous quality improvement activities</li></ul><h1><span style=\"font-size: 18px;\">Physical&nbsp;Demands:</span></h1><p><span style=\"font-size: 18px;\">The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to walk; sit and use hands. The employee is occasionally required to stand.</span></p><p><span style=\"font-size: 18px;\">&nbsp;<br></span></p></div></div></div></div><p><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/22.23.21/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/22.28.23/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/22.31.14/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/22.36.21/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"></p></div></div></div></div></div></div></div></div></div>\n",
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