Warranty and Technical Support Supervisor

{
  "content_hash": "3fb2b6ec1cfec1a2c2277739a55db9e112d7c4bb4258d424843b00f4a68ed551",
  "source_hash": "a8ecfe05a95b5b999fd943d4e942df1cb2ead1134adb78e79e2597fce961d4d6",
  "last_changed_at": "2026-05-30T06:10:31.013Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Minneapolis, MN",
    "city": "Minneapolis",
    "region": "MN",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T13:40:05.271Z",
  "launch_scope": {
    "reason": "paylocity_production_catalog",
    "included": true,
    "location": {
      "raw": "Minneapolis, MN",
      "city": "Minneapolis",
      "region": "MN",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": "on_site",
  "salary_currency": null
}

{}

{
  "detail": {
    "url": "https://recruiting.paylocity.com/recruiting/jobs/Details/3904554/ELECTRIC-MACHINERY-COMPANY-a-division-of-WEG/Warranty-and-Technical-Support-Supervisor",
    "job_type": null,
    "pageData": {
      "jobTitle": "Warranty and Technical Support Supervisor",
      "moduleName": "ELECTRIC MACHINERY COMPANY,  a division of WEG",
      "showSocialWidget": true
    },
    "apply_path": "/Recruiting/jobs/Apply/3904554",
    "html_title": "ELECTRIC MACHINERY COMPANY, a division of WEG - Warranty and Technical Support Supervisor",
    "description_html": "<p>&nbsp;&nbsp;&nbsp;</p><p><strong>Electric Machinery Company, a division of WEG Electric Corp.</strong></p><p><strong>Minneapolis, MN</strong></p><p><br></p><p><strong>POSITION:</strong> <strong>Warranty and Technical Support Supervisor</strong></p><p>Department: Engineered Services<br><br>&nbsp;</p><p><u><strong>Primary Objective</strong></u></p><p>The Warranty and Technical Support Supervisor will lead the service technical support and warranty functions for the United States and Canada; ensures rapid, high-quality responses to customer inquiries and product issues; and serves as the primary North American interface with WEG Energy (WEN) factories worldwide. The position coordinates warranty decisions for machines produced in Brazil, India, and other global factories; solicits engineering support from those factories when needed; governs the warranty validation process; and ensures proper cost recovery for warranty work completed in North America. Success depends on a deep understanding of global factory processes; strong relationships with key factory stakeholders; and disciplined communication that creates clarity across time zones and cultures.</p><p><br></p><p><u><strong>Major Areas of Accountability</strong></u></p><p><strong>1. Leadership and Team Development</strong></p><ul><li>Supervise and mentor Technical Support Engineers and warranty personnel; ensure clear priorities, balanced workload, and measurable goals.</li><li>Foster a culture of accountability, professionalism, and continuous learning; support professional growth through coaching and cross-functional training.</li><li>Promote Lean thinking and service excellence; improve responsiveness and team efficiency.</li><li>Maintain a high-performance environment that supports both customer needs and departmental objectives.</li></ul><p><strong>2. Technical Support and Warranty Case Management</strong></p><ul><li>Coordinate all technical support and warranty claims for WEN-designed machines operating in the United States and Canada; act as the local authority on claim creation, documentation, and validity.</li><li>Oversee investigation and resolution of warranty claims; ensure timely case creation, documentation accuracy, and closure in SAP.</li><li>Determine warranty eligibility based on factory standards; ensure consistent application of criteria; communicate decisions clearly to customers and internal teams.</li><li>Request and integrate engineering support from WEN factories when deeper technical analysis is required; ensure factories receive complete information for timely evaluations.</li><li>Oversee cost recovery for approved warranty work performed by EM service teams; coordinate reimbursement with factory finance and warranty groups.</li><li>Support the Service organization by collaborating with Service Managers, Project Managers, field technicians, and leadership to resolve complex technical challenges.</li></ul><p><strong>3. Global Factory Interface and Coordination</strong></p><ul><li>Serve as the primary liaison between WEG Electric Machinery (EM) and global WEN factories for all technical support and warranty matters.</li><li>Build and maintain strong relationships with engineering, quality, warranty, and service teams in Brazil, India, and other WEN locations; establish predictable communication rhythms and shared expectations.</li><li>Develop expertise in factory processes, documentation standards, engineering workflows, and design philosophies; apply this knowledge to improve troubleshooting accuracy and reduce delays.</li><li>Ensure information flows cleanly in both directions; provide factories with field data to support design improvements; communicate factory updates, technical clarifications, and corrective actions to local teams.</li><li>Coordinate joint investigations for complex failures; supply factory engineers with detailed field reports and testing data; ensure customer communication is clear, timely, and accurate.</li><li>Represent EM’s service organization in discussions where factory decisions influence customer satisfaction or fleet reliability; advocate for transparent communication and timely solutions.</li></ul><p><strong>4. Process, Quality, and Continuous Improvement</strong></p><ul><li>Develop and maintain warranty procedures, documentation standards, and reporting structures.</li><li>Define and track key performance metrics such as response time, claim closure rate, cost recovery, and recurrence of issues.</li><li>Implement standardized templates and workflows in SAP; ensure full adoption across all claim types.</li><li>Lead corrective action tracking and ensure lessons learned are shared with Engineering, Quality, and Service teams.</li><li>Participate in the development and refinement of Engineered Services processes to support broader departmental strategy.</li></ul><p><strong>5. Customer Experience and Compliance</strong></p><ul><li>Ensure clear, empathetic, and transparent communication with customers throughout the warranty and technical inquiry lifecycle.</li><li>Maintain compliance with the WEG Code of Ethics; uphold safety, confidentiality, and data protection requirements.</li><li>Ensure accurate, current technical support and warranty documentation is available for internal and external use.</li><li>Support a professional customer experience that reinforces WEG’s commitment to reliability, transparency, and long-term value.</li></ul><p><u><strong>Knowledge, Skills, and Abilities</strong></u></p><p><br></p><p><strong>Education and Experience</strong></p><ul><li>Bachelor’s degree in Electrical, Mechanical, or Industrial Engineering; or equivalent technical experience.</li><li>Five to eight years of experience in technical support, service engineering, or warranty management.</li><li>Demonstrated experience leading teams or complex technical projects in a customer-facing environment.</li></ul><p><strong>Technical Expertise</strong></p><ul><li>Strong understanding of rotating machinery; root-cause analysis methods; field service practices; and industrial troubleshooting.</li><li>Proficiency with SAP warranty and reporting modules; Microsoft Office; structured documentation practices.</li><li>Familiarity with reliability engineering, factory processes, and field failure investigation.</li></ul><p><strong>Professional Skills</strong></p><ul><li>Excellent communication and negotiation skills; able to convey technical information clearly to customers and factory stakeholders.</li><li>Strong organizational abilities; capable of coordinating multiple parallel tasks in a fast-paced environment.</li><li>High attention to detail; strong analytical thinking; consistent documentation accuracy.</li><li>Ability to recommend improvements to job methods and departmental procedures.</li></ul><p><strong>Other Requirements</strong></p><ul><li>Domestic and limited international travel, up to fifteen percent.</li><li>Ability to work in office and manufacturing environments; lift up to twenty-five pounds.</li></ul><p><u><strong>Physical Requirements:</strong></u></p><ul><li>Work is performed in both an office and manufacturing environment. Requires the ability to routinely move throughout the office and manufacturing facility to perform work.&nbsp;</li><li>Requires the ability to routinely lift up to 25 lbs.&nbsp;</li><li>Requires the ability to ascend and descend stairs daily to reach all areas of the manufacturing facility.</li></ul>",
    "jsonld_jobposting": {
      "@type": "JobPosting",
      "title": "Warranty and Technical Support Supervisor",
      "@context": "https://schema.org",
      "baseSalary": {
        "@type": "MonetaryAmount",
        "value": {
          "@type": "QuantitativeValue",
          "maxValue": 95000,
          "minValue": 85000,
          "unitText": "YEAR"
        },
        "currency": "USD"
      },
      "datePosted": "2026-02-26T15:13:18-06:00",
      "description": "<p>Description</p><p>   </p><p><strong>Electric Machinery Company, a division of WEG Electric Corp.</strong></p><p><strong>Minneapolis, MN</strong></p><p><br/></p><p><strong>POSITION:</strong> <strong>Warranty and Technical Support Supervisor</strong></p><p>Department: Engineered Services<br/><br/> </p><p><u><strong>Primary Objective</strong></u></p><p>The Warranty and Technical Support Supervisor will lead the service technical support and warranty functions for the United States and Canada; ensures rapid, high-quality responses to customer inquiries and product issues; and serves as the primary North American interface with WEG Energy (WEN) factories worldwide. The position coordinates warranty decisions for machines produced in Brazil, India, and other global factories; solicits engineering support from those factories when needed; governs the warranty validation process; and ensures proper cost recovery for warranty work completed in North America. Success depends on a deep understanding of global factory processes; strong relationships with key factory stakeholders; and disciplined communication that creates clarity across time zones and cultures.</p><p><br/></p><p><u><strong>Major Areas of Accountability</strong></u></p><p><strong>1. Leadership and Team Development</strong></p><ul><li>Supervise and mentor Technical Support Engineers and warranty personnel; ensure clear priorities, balanced workload, and measurable goals.</li><li>Foster a culture of accountability, professionalism, and continuous learning; support professional growth through coaching and cross-functional training.</li><li>Promote Lean thinking and service excellence; improve responsiveness and team efficiency.</li><li>Maintain a high-performance environment that supports both customer needs and departmental objectives.</li></ul><p><strong>2. Technical Support and Warranty Case Management</strong></p><ul><li>Coordinate all technical support and warranty claims for WEN-designed machines operating in the United States and Canada; act as the local authority on claim creation, documentation, and validity.</li><li>Oversee investigation and resolution of warranty claims; ensure timely case creation, documentation accuracy, and closure in SAP.</li><li>Determine warranty eligibility based on factory standards; ensure consistent application of criteria; communicate decisions clearly to customers and internal teams.</li><li>Request and integrate engineering support from WEN factories when deeper technical analysis is required; ensure factories receive complete information for timely evaluations.</li><li>Oversee cost recovery for approved warranty work performed by EM service teams; coordinate reimbursement with factory finance and warranty groups.</li><li>Support the Service organization by collaborating with Service Managers, Project Managers, field technicians, and leadership to resolve complex technical challenges.</li></ul><p><strong>3. Global Factory Interface and Coordination</strong></p><ul><li>Serve as the primary liaison between WEG Electric Machinery (EM) and global WEN factories for all technical support and warranty matters.</li><li>Build and maintain strong relationships with engineering, quality, warranty, and service teams in Brazil, India, and other WEN locations; establish predictable communication rhythms and shared expectations.</li><li>Develop expertise in factory processes, documentation standards, engineering workflows, and design philosophies; apply this knowledge to improve troubleshooting accuracy and reduce delays.</li><li>Ensure information flows cleanly in both directions; provide factories with field data to support design improvements; communicate factory updates, technical clarifications, and corrective actions to local teams.</li><li>Coordinate joint investigations for complex failures; supply factory engineers with detailed field reports and testing data; ensure customer communication is clear, timely, and accurate.</li><li>Represent EM’s service organization in discussions where factory decisions influence customer satisfaction or fleet reliability; advocate for transparent communication and timely solutions.</li></ul><p><strong>4. Process, Quality, and Continuous Improvement</strong></p><ul><li>Develop and maintain warranty procedures, documentation standards, and reporting structures.</li><li>Define and track key performance metrics such as response time, claim closure rate, cost recovery, and recurrence of issues.</li><li>Implement standardized templates and workflows in SAP; ensure full adoption across all claim types.</li><li>Lead corrective action tracking and ensure lessons learned are shared with Engineering, Quality, and Service teams.</li><li>Participate in the development and refinement of Engineered Services processes to support broader departmental strategy.</li></ul><p><strong>5. Customer Experience and Compliance</strong></p><ul><li>Ensure clear, empathetic, and transparent communication with customers throughout the warranty and technical inquiry lifecycle.</li><li>Maintain compliance with the WEG Code of Ethics; uphold safety, confidentiality, and data protection requirements.</li><li>Ensure accurate, current technical support and warranty documentation is available for internal and external use.</li><li>Support a professional customer experience that reinforces WEG’s commitment to reliability, transparency, and long-term value.</li></ul><p><u><strong>Knowledge, Skills, and Abilities</strong></u></p><p><br/></p><p><strong>Education and Experience</strong></p><ul><li>Bachelor’s degree in Electrical, Mechanical, or Industrial Engineering; or equivalent technical experience.</li><li>Five to eight years of experience in technical support, service engineering, or warranty management.</li><li>Demonstrated experience leading teams or complex technical projects in a customer-facing environment.</li></ul><p><strong>Technical Expertise</strong></p><ul><li>Strong understanding of rotating machinery; root-cause analysis methods; field service practices; and industrial troubleshooting.</li><li>Proficiency with SAP warranty and reporting modules; Microsoft Office; structured documentation practices.</li><li>Familiarity with reliability engineering, factory processes, and field failure investigation.</li></ul><p><strong>Professional Skills</strong></p><ul><li>Excellent communication and negotiation skills; able to convey technical information clearly to customers and factory stakeholders.</li><li>Strong organizational abilities; capable of coordinating multiple parallel tasks in a fast-paced environment.</li><li>High attention to detail; strong analytical thinking; consistent documentation accuracy.</li><li>Ability to recommend improvements to job methods and departmental procedures.</li></ul><p><strong>Other Requirements</strong></p><ul><li>Domestic and limited international travel, up to fifteen percent.</li><li>Ability to work in office and manufacturing environments; lift up to twenty-five pounds.</li></ul><p><u><strong>Physical Requirements:</strong></u></p><ul><li>Work is performed in both an office and manufacturing environment. Requires the ability to routinely move throughout the office and manufacturing facility to perform work. </li><li>Requires the ability to routinely lift up to 25 lbs. </li><li>Requires the ability to ascend and descend stairs daily to reach all areas of the manufacturing facility.</li></ul>",
      "jobLocation": {
        "@type": "Place",
        "address": {
          "@type": "PostalAddress",
          "postalCode": "55413-2403",
          "addressRegion": "MN",
          "streetAddress": "800 Central Ave NE",
          "addressCountry": "US",
          "addressLocality": "Minneapolis"
        }
      },
      "hiringOrganization": {
        "logo": "https://recruiting.paylocity.com/recruiting/jobs/GetLogoFile?moduleId=25032",
        "name": "ELECTRIC MACHINERY COMPANY LLC",
        "@type": "Organization"
      }
    },
    "requirements_html": null,
    "requirements_text": null
  },
  "list_job": {
    "JobId": 3904554,
    "IsRemote": false,
    "JobTitle": "Warranty and Technical Support Supervisor",
    "IsInternal": false,
    "Description": "",
    "JobLocation": {
      "Zip": "55413-2403",
      "City": "Minneapolis",
      "Name": null,
      "Metro": null,
      "State": "MN",
      "County": "Hennepin",
      "Address": "800 Central Ave NE",
      "Country": "USA",
      "Address2": null,
      "ModuleId": 25032,
      "LocationId": 3829402,
      "SmartyAddressId": "add463fc-fd47-4f93-aced-5e0032eea44c"
    },
    "LocationName": "Minneapolis, MN",
    "PublishedDate": "2026-05-14T08:38:22-05:00",
    "HiringDepartment": null,
    "IndeedRemoteType": 2,
    "ShouldDisplayLocation": true
  },
  "detail_errors": []
}