Enhanced Care Management (ECM) Lead Care Manager

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    "description": "<p>Under general supervision, supports Alameda County families by helping them access services, community resources and their full MediCal benefits under CalAIM. They serve as the primary contact for families, coordinate care as part of the Enhanced Care Management team (ECM) and connect families with healthcare providers, and multidisciplinary teams</p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<ul>\r\n\t<li>Provide hands on care management (in person and by phone) for pregnant/postpartum individuals and children with complex needs in CalAIM Enhanced Care Management program.</li>\r\n\t<li>Act as the main care manager, coordinating services across medical, behavioral health, early childhood, and community programs.</li>\r\n\t<li>Work closely with families and providers to promote birth equity, healthy child development, and coordinated, whole-person care.</li>\r\n\t<li>Complete strength-based assessments and develop individualized Care Management Plans based on each family&rsquo;s goals.</li>\r\n\t<li>Help coordinate prenatal, postpartum, and pediatric care including warm handoffs to Community Supports.</li>\r\n\t<li>Meet families where they are &ndash; offer services where the family lives, seeks care, or finds most easily accessible, including office-based, telehealth, or field-based services.</li>\r\n\t<li>Manage an active caseload, balance multiple priorities and critical transitions.</li>\r\n\t<li>Collaborate with partners and keep accurate, timely records in the care management system.</li>\r\n\t<li>Complete all documentation on time according to care plan requirements.</li>\r\n</ul>\r\n",
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Experience working with Medi-Cal populations and navigating healthcare and community-based systems.  \\n\\nExperience in social service, or psychology supplemented by 2 years of college level coursework* or training in child development, social work, psychology, or a closely related field. *A degree is not required and relevant work experience may be substituted to meet the requirement. \\n\\n \\n\\nKnowledge of: \\n\\n\\n\\tGeneral knowledge of family support and the social determinants of health. \\n\\tPrinciples and practices of family centered service delivery. \\n\\tSocial service, health, education and developmental agencies and resources in Alameda County. \\n\\tEntitlement systems for children birth to age five and their families, including eligibility requirements. \\n\\tOutreach, interviewing, and care coordination/navigation skills and techniques. \\n\\tStrategies for effective problem-solving and identification of systems issues. \\n\\tEquipment and communication tools used to support daily work, including computers and relevant software programs. \\n\\n\\nAbility to: \\n\\n\\n\\tStrong family engagement, communication, and relationship-building skills using trauma-informed, equity-centered approaches  \\n\\tDemonstrated ability to write clear, timely, and thorough notes in an electronic care management system. \\n\\tWork effectively with and outreach to ethnically and culturally diverse families.  \\n\\tPromote basic principles of health promotion and preventative health care with an understanding and acceptance of differences in attitudes toward health care and services.  \\n\\tGain confidence of and obtain personal and confidential data from clients, work with and safeguard confidential information.  \\n\\tPrepare clear and concise correspondence, documentation, and other written materials.  \\n\\tUse tact, initiative, prudence, and judgment within general policy and procedural guidelines. \\n\\tOrganize work, set priorities, meet critical deadlines, and follow-up on assignments. \\n\\n\\n \\n\\nPlease note: \\n\\n\\n\\tThis position is funded through 2026, with the goal of sustaining the role beyond 2026 through Medi-Cal reimbursement. \\n\\tWe are currently working a hybrid 2 day per week in-office schedule and employees also come to the office to attend meetings and as requested.  \\n\\tAll First 5 employees must live and work in California.  \\n\\tThe salary range for this position is $77,500 to $112,000 and as an independent government agency, the posted salary is the set salary range for this position. 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