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Customer Service Manager

RouteGenie · Buffalo, NY, United States · On Site · Active · $70,000–$125,000 / year · Rippling ATS

Job facts

FieldValue
CompanyRouteGenie
TitleCustomer Service Manager
Normalized title-
Department / teamCustomer Support
LocationBuffalo, NY, United States
Work modelOn Site
Employment typeFull Time
Salary$70,000–$125,000 / year
Statusactive
ATS providerRippling ATS
Posted / first seen2026-03-11 / 2026-05-29
Changed / last seen2026-06-22 / 2026-06-22

Related slices

PageWhat it containsOpen
Company jobsActive postings from RouteGenie.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Rippling ATS.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Buffalo.Open
Department jobsActive postings in Customer Support.Open
Work model jobsActive On Site postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyRouteGenie
Source0c10c4ee-7d4d-46ed-9ee7-372533848958
ATS providerRippling ATS

Description

company About RouteGenie RouteGenie is a modern, all-in-one software platform designed for medical transportation providers, brokers, and health systems. We help businesses streamline and automate routing, scheduling, dispatching, billing, and fleet management—empowering them to reduce costs, improve on-time performance, and deliver better service to their customers and communities. In this role, you’ll manage the global Customer Service Representative team to ensure customer success and operational efficiency, serving as the escalation point for complex technical or process issues related to RouteGenie’s software platform. This position combines strategic team management with high-level system analysis, focused on optimizing the support team's performance, enhancing system functionality, and maintaining expert user guidance. We are looking for someone to drive team performance and also be hands-on to provide the team with additional capacity. This is an onsite position located in Buffalo, NY, working a hybrid schedule (Monday–Friday) with flexible core business hours and work-from-home days. The estimated salary range is $70,000 - $125,000 annually, based on experience, plus an annual bonus opportunity. What You’ll Do Team Leadership & Management: Manage, coach, and develop the global Customer Service Representative team, including hiring, training, scheduling, and conducting regular performance reviews and one-on-one meetings. Monitor team performance against key metrics (e.g., SLA adherence, response time, customer satisfaction, customer reviews) and implement strategies for continuous improvement. Technical Escalation & Oversight: Serve as the final point of escalation for complex, Tier 3, and critical support issues, ensuring swift and effective resolution to maintain high customer satisfaction. Oversee the help desk ticketing system, ensuring proper ticket triaging, prioritization, and adherence to Service Level Agreements (SLAs) across the team. Lead the strategy and deployment of AI customer service agents, seamlessly embedding automation into the SaaS support ecosystem to enhance team productivity and customer service. Operational & System Optimization: Support operational teams by overseeing the configuration, maintenance, and troubleshooting of customer-facing business systems and SaaS tools to ensure optimal team and system functionality. Gather and strategically analyze customer pain points and system functionality gaps, translating them into clear requirements for internal process improvements and/or product roadmap considerations. Knowledge Management: Develop and maintain customer-facing knowledge base articles, internal procedures, and technology documentation, ensuring all materials are accurate and up-to-date. Cross-Functional Coordination: Coordinate directly with internal Product and Engineering teams and external vendors for bug escalations, license management, and deeper technical support on system integrations, representing the voice of the customer support team. Office Operations Leadership: Oversee day-to-day office operations and administrative functions, ensuring a productive, organized, and professional workplace environment. What We’re Looking For Proven experience (2+ years), leading, managing, and mentoring a global technical Customer Service, Help Desk, or Support team. Proven experience (6+ years), working in a technical Customer Service, Help Desk, or Support team. Demonstrated ability to manage and resolve complex technical and operational issues, focused on optimizing team workflows and improving overall customer experience. Demonstrated experience working with SaaS platforms, ticketing systems, databases, or operational software environments in a leadership capacity. Experience with Customer Relationship Management tools (e.g. Salesforce) and ticketing/workflow management tools (e.g. JIRA). Ability to seamlessly work through and automate processes in these tools. Excellent verbal and written communication skills with the ability to clearly articulate technical issues, provide coaching feedback, and work effectively across technical and non-technical internal and external teams. Strong organizational skills and the ability to strategically manage a high-volume support environment, prioritize competing business and customer needs, and develop efficient team processes. role Why You’ll Love Working Here Customer‑First Approach: From initial implementation through long‑term support, our team builds solutions to support our customers for the long term. Proven Results, Fast Innovation: Our platform empowers customers to complete more trips with the same fleet, cut down on no-shows, and improve billing accuracy. We are continuously innovating and investing in our platform so our customers can improve their operations. Culture of Collaboration & Improvement: You’ll work alongside a team of passionate problem-solvers who share knowledge freely, celebrate wins together, and push each other to do their best work. Room to Grow: At RouteGenie, you’ll have opportunities to expand your skills, take on new challenges, and innovate in a fast-moving environment where your contributions truly matter. Benefits & Perks We know great work starts with a supportive environment. Here’s what we offer: Competitive pay with an annual bonus opportunity Health, dental, and vision insurance Paid time off, holidays, and flexible core business hours 401(k) retirement plan with company contribution Company paid parking in a covered parking garage Professional development opportunities, including training and conferences A collaborative, mission-driven culture where your impact is seen and valued Ready to Join Us? At RouteGenie, your efforts will directly support our mission to connect people and care by powering the technology that moves them.. If you’re ready to bring your skills to a collaborative, fast-moving team, we’d love to hear from you—apply today!

Full job record

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Org ID2ecfc64d-8f3d-4c5d-8cc6-dc9f7b904109
Source ID0c10c4ee-7d4d-46ed-9ee7-372533848958
Board ID0c10c4ee-7d4d-46ed-9ee7-372533848958
Providerrippling
Provider Job Key41cee3b2-0974-41be-add2-68076f5ad5a9
TitleCustomer Service Manager
Normalized Title—
Statusactive
Activeyes
Location TextBuffalo, NY, United States
DepartmentCustomer Support
Team—
Employment Typefull_time
Workplace Typeon_site
Remote Policy—
CountryUnited States
RegionNY
CityBuffalo
Salary Rawsalary range is $70,000 - $125,000 annually, based on experience, plus an annual bonus opportunity
Salary Min70,000
Salary Max125,000
Salary CurrencyUSD
Salary Periodyear
Source URLhttps://ats.rippling.com/routegenie/jobs/41cee3b2-0974-41be-add2-68076f5ad5a9
Apply URLhttps://ats.rippling.com/routegenie/jobs/41cee3b2-0974-41be-add2-68076f5ad5a9
First Seen At2026-05-29 07:05:40Z
Last Seen At2026-06-22 08:55:44Z
Last Checked At2026-06-22 08:55:44Z
Last Changed At2026-06-22 08:55:44Z
Inactive At—
Source Posted At2026-03-11 18:16:09Z
Source Updated At—
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      "role": "<meta><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Why You’ll Love Working Here</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Customer‑First Approach: From initial implementation through long‑term support, our team builds solutions to support our customers for the long term. Proven Results, Fast Innovation: Our platform empowers customers to complete more trips with the same fleet, cut down on no-shows, and improve billing accuracy. We are continuously innovating and investing in our platform so our customers can improve their operations.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Culture of Collaboration &amp; Improvement: You’ll work alongside a team of passionate problem-solvers who share knowledge freely, celebrate wins together, and push each other to do their best work.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Room to Grow: At RouteGenie, you’ll have opportunities to expand your skills, take on new challenges, and innovate in a fast-moving environment where your contributions truly matter.</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Benefits &amp; Perks</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">We know great work starts with a supportive environment. Here’s what we offer:</span></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Competitive pay with an annual bonus opportunity</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Health, dental, and vision insurance</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Paid time off, holidays, and flexible core business hours</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">401(k) retirement plan with company contribution</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Company paid parking in a covered parking garage</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Professional development opportunities, including training and conferences</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">A collaborative, mission-driven culture where your impact is seen and valued</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Ready to Join Us?</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">At RouteGenie, your efforts will directly support our mission to connect people and care by powering the technology that moves them.. If you’re ready to bring your skills to a collaborative, fast-moving team, we’d love to hear from you—apply today!</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p>",
      "company": "<meta><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">About RouteGenie</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">RouteGenie is a modern, all-in-one software platform designed for medical transportation providers, brokers, and health systems. We help businesses streamline and automate routing, scheduling, dispatching, billing, and fleet management—empowering them to reduce costs, improve on-time performance, and deliver better service to their customers and communities.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;\">In this role, you’ll manage the global Customer Service Representative team to ensure customer success and operational efficiency, serving as the escalation point for complex technical or process issues related to RouteGenie’s software platform. This position combines strategic team management with high-level system analysis, focused on optimizing the support team's performance, enhancing system functionality, and maintaining expert user guidance. We are looking for someone to drive team performance and also be hands-on to provide the team with additional capacity.&nbsp;</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;\">This is an onsite position located in Buffalo, NY, working a hybrid schedule (Monday–Friday) with flexible core business hours and work-from-home days. </span><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">The estimated salary range is $70,000 - $125,000 annually, based on experience, plus an annual bonus opportunity.</span></p><h3 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:21pt;font-weight:600;letter-spacing:0.25px;margin-top:14px;margin-bottom:4px;padding-left:0px;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">What You’ll Do</strong></b></h3><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Team Leadership &amp; Management:</strong></b></li><li style=\"font-size:11pt;list-style:none;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><ul data-pattern=\"discCircleSquare\" data-depth=\"2\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin-left:0px;margin-right:0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:circle;\"><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Manage, coach, and develop the global Customer Service Representative team, including hiring, training, scheduling, and conducting regular performance reviews and one-on-one meetings.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Monitor team performance against key metrics (e.g., SLA adherence, response time, customer satisfaction, customer reviews) and implement strategies for continuous improvement.</span></li></ul></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Technical Escalation &amp; Oversight:</strong></b></li><li style=\"font-size:11pt;list-style:none;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><ul data-pattern=\"discCircleSquare\" data-depth=\"2\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin-left:0px;margin-right:0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:circle;\"><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Serve as the final point of escalation for complex, Tier 3, and critical support issues, ensuring swift and effective resolution to maintain high customer satisfaction.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Oversee the help desk ticketing system, ensuring proper ticket triaging, prioritization, and adherence to Service Level Agreements (SLAs) across the team.</span></li><li style=\"color:rgb(31,31,31);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Lead the strategy and deployment of AI customer service agents, seamlessly embedding automation into the SaaS support ecosystem to enhance team productivity and customer service.</span></li></ul></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Operational &amp; System Optimization:</strong></b></li><li style=\"font-size:11pt;list-style:none;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><ul data-pattern=\"discCircleSquare\" data-depth=\"2\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin-left:0px;margin-right:0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:circle;\"><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Support operational teams by overseeing the configuration, maintenance, and troubleshooting of customer-facing business systems and SaaS tools to ensure optimal team and system functionality.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Gather and strategically analyze customer pain points and system functionality gaps, translating them into clear requirements for internal process improvements and/or product roadmap considerations.</span></li></ul></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Knowledge Management:</strong></b></li><li style=\"font-size:11pt;list-style:none;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><ul data-pattern=\"discCircleSquare\" data-depth=\"2\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin-left:0px;margin-right:0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:circle;\"><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Develop and maintain customer-facing knowledge base articles, internal procedures, and technology documentation, ensuring all materials are accurate and up-to-date.</span></li></ul></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Cross-Functional Coordination:</strong></b></li><li style=\"font-size:11pt;list-style:none;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><ul data-pattern=\"discCircleSquare\" data-depth=\"2\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin-left:0px;margin-right:0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:circle;\"><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Coordinate directly with internal Product and Engineering teams and external vendors for bug escalations, license management, and deeper technical support on system integrations, representing the voice of the customer support team.</span></li></ul></li><li style=\"color:rgb(31,31,31);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Office Operations Leadership:</strong></b></li><li style=\"font-size:11pt;list-style:none;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><ul data-pattern=\"discCircleSquare\" data-depth=\"2\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin-left:0px;margin-right:0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:circle;\"><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Oversee day-to-day office operations and administrative functions, ensuring a productive, organized, and professional workplace environment.</span></li></ul></li></ul><h3 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:21pt;font-weight:600;letter-spacing:0.25px;margin-top:14px;margin-bottom:4px;padding-left:0px;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">What We’re Looking For</strong></b></h3><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Proven experience (2+ years), leading, managing, and mentoring a global technical Customer Service, Help Desk, or Support team.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Proven experience (6+ years), working in a technical Customer Service, Help Desk, or Support team.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Demonstrated ability to manage and resolve complex technical and operational issues, focused on optimizing team workflows and improving overall customer experience.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Demonstrated experience working with SaaS platforms, ticketing systems, databases, or operational software environments in a leadership capacity.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Experience with Customer Relationship Management tools (e.g. Salesforce) and ticketing/workflow management tools (e.g. JIRA). Ability to seamlessly work through and automate processes in these tools.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Excellent verbal and written communication skills with the ability to clearly articulate technical issues, provide coaching feedback, and work effectively across technical and non-technical internal and external teams.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Strong organizational skills and the ability to strategically manage a high-volume support environment, prioritize competing business and customer needs, and develop efficient team processes.</span></li></ul>"
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GET https://api.bluedoor.sh/job-postings/v1/jobs/7e9203779c195b3fd07648c829fa932a21550a17?include=descriptionJSON
GET https://api.bluedoor.sh/job-postings/v1/orgs/2ecfc64d-8f3d-4c5d-8cc6-dc9f7b904109JSON
GET https://api.bluedoor.sh/job-postings/v1/sources/0c10c4ee-7d4d-46ed-9ee7-372533848958JSON
GET https://api.bluedoor.sh/job-postings/v1/jobs/7e9203779c195b3fd07648c829fa932a21550a17/eventsJSON

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