Field Service Technician

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    "RequisitionType": "NOV Standard",
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    "ShortDescriptionStr": "NOV Service Equipment, Field Service Technician will provide a high level of customer service internally and externally for product sales, maintenance, and repairs. This role requires a high level of focus and attention to detail as well as self-motivation.",
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    "ExternalDescriptionStr": "<table>\n <tbody>\n  <tr>\n   <td>\n    <p><strong>PRIMARY RESPONSIBILITIES</strong></p>\n    <ul>\n     <li>Interface with internal team to obtain a thorough understanding of NOV Service Equipment products and how they are safely operated, tested, calibrated and problems resolved in a timely manner.</li>\n     <li>Travel to customer sites to inspect, install, commission, test, calibrate, repair, and train customers on the safe and proper operation of NOV products</li>\n     <li>Performs preventive maintenance and repairs on equipment and systems (e.g., mechanical, electrical)</li>\n     <li>Evaluates and recommends equipment improvements to improve availability, capability, and yield</li>\n     <li>Performs equipment failure analyses (including preventive and unscheduled maintenance)</li>\n     <li>Troubleshoots and diagnoses equipment problems</li>\n     <li>Prepares technical reports to document equipment modifications and equipment maintenance procedures</li>\n     <li>Perform field upgrades of software and hardware and train customers on how to properly operate and maintain equipment.&nbsp;</li>\n     <li>Communicate field failures and feedback reports to the appropriate departments</li>\n     <li>Clear, concise, and accurate service reporting upon completion of service</li>\n     <li>The technician is self-dispatched. This requires an independent self- starter, self- directed person who possesses the ability to diagnose and determine requirements, plan and schedule daily, weekly and monthly events in accordance with the needs of the company and the customer.</li>\n     <li>Will interact directly with internal as well as external customers on a daily basis, and as such must possess competencies such organizational skills, planning skills, customer orientation and project management skills.</li>\n     <li>Perform other work-related tasks as assigned</li>\n     <li>Comply with all NOV company and HSE policies and procedures</li>\n    </ul>\n    <p style=\"margin-left:0.25in\">&nbsp;</p>\n    <p>&nbsp;</p></td>\n  </tr>\n  <tr>\n   <td>\n    <p><strong>EDUCATION &amp; EXPERIENCE QUALIFICATIONS</strong></p>\n    <ul>\n     <li>High school diploma or equivalent; technical or trade school education in mechanical or related field is preferred.&nbsp;</li>\n     <li>Proven experience as an Oilfield, Rig or Industrial Mechanic or similar role, with a focus on Iron Roughnecks, Catwalks, Torque Machines or other related equipment is preferred.</li>\n     <li>Experience demonstrated and recorded applicable to&nbsp;servicing tools&nbsp;</li>\n     <li>Strong mechanical aptitude and understanding of hydraulic, pneumatic, and electrical systems commonly found in oilfield equipment.&nbsp;</li>\n     <li>Ability to read and interpret technical manuals, diagrams, and schematics</li>\n     <li>Excellent problem-solving skills and attention to detail</li>\n     <li>The candidate needs to be a leader, self-motivator and have the ability to interact with our customers both technically and commercially</li>\n    </ul>\n    <p>&nbsp;</p>\n    <p>&nbsp;</p></td>\n  </tr>\n  <tr>\n   <td>\n    <ul>\n     <li>JOB REQUIREMENTS</li>\n     <li>Adheres to all HSE requirements</li>\n     <li>Working hours to be identified by manager, including On Call hours</li>\n     <li>Must be able to work in factory environment which may include but are not limited to: high noise level, vibration, fumes, dust, and odors</li>\n     <li>Able to communicate professionally with internal and external customers</li>\n     <li>Non-standard work hours, 24/7 contact/availability expectations for operational support</li>\n     <li>Comply with Global and Local QHSE policies</li>\n     <li>Behave in a professional and ethical manner in line with NOV corporate policies</li>\n    </ul>\n    <p>&nbsp;</p></td>\n  </tr>\n  <tr>\n   <td>\n    <p><strong>BEHAVIORAL COMPETENCIES</strong></p>\n    <ul>\n     <li>Integrity and Trust</li>\n     <li>Self-Disciplined</li>\n     <li>Team Player</li>\n     <li>Punctual</li>\n     <li>Problem Solver</li>\n     <li>Results oriented with a sense of urgency</li>\n    </ul></td>\n  </tr>\n </tbody>\n</table>",
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