Home › Companies › 111158a5 35cd 468b 8894 468a55b31072 19000101 000001 › Call Center Representative I & II
Call Center Representative I & II
111158a5 35cd 468b 8894 468a55b31072 19000101 000001 · Santa Ana, CA, US, Santa Ana, CA · Hybrid · Active · $20–$23 / hour · ADP Workforce Now Recruiting
Job facts
| Field | Value |
|---|---|
| Company | 111158a5 35cd 468b 8894 468a55b31072 19000101 000001 |
| Title | Call Center Representative I & II |
| Normalized title | - |
| Department / team | - |
| Location | Santa Ana, CA, United States |
| Work model | Hybrid / Hybrid |
| Employment type | Full Time |
| Salary | $20–$23 / hour |
| Status | active |
| ATS provider | ADP Workforce Now Recruiting |
| Posted / first seen | 2026-05-12 / 2026-05-31 |
| Changed / last seen | 2026-06-06 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from 111158a5 35cd 468b 8894 468a55b31072 19000101 000001. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through ADP Workforce Now Recruiting. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Santa Ana. | Open |
| Work model jobs | Active Hybrid postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | 111158a5 35cd 468b 8894 468a55b31072 19000101 000001 |
| Source | 81db2d06-163f-4a86-ad05-4b2f9c6dbea4 |
| ATS provider | ADP Workforce Now Recruiting |
Description
Call Center Representative Opportunity at Orange County's Federal Credit Union
In-office work schedule for the first 30 days. Hybrid work schedule maybe considered after thirty days of successful performance.
Must be available to work shifts ranging between 7:45am – 7:15pm, Monday – Friday, and two Saturdays per month 8:30am – 2:30pm.
At Orange County’s Federal Credit Union, we don’t just offer banking services, we create meaningful relationships that empower our members and enrich our community. With o ver 85 years of trust, $3 billion in assets, and 145,000+ members , we’ve built a reputation for excellence—and we’re just getting started.
Our commitment to people, performance, and purpose has earned us the #1 spot in the Orange County Register’s 2025 and 2024 Best Credit Union list, and the voices of our employees have earned us the Peter Barron Stark Award for Workplace Satisfaction. When you join us, you’re not just taking the next step in your career; you’re joining a team that loves where they work.
The successful Call Center Representative has an exuberant demeanor and provides members with general information regarding their accounts, credit union policies, and services through extraordinary Member experiences. By comprehending Member preferences and providing 'trusted advisor' service, you'll match products and services that meet members' financial needs, while building and deepening relationships.
ESSENTIAL FUNCTIONS:
Relates favorably with members and colleagues in all encounters, conveying information and communicating with mutual respect, resulting in new account relationships and referrals. Cross-sells additional products and services that meet the member's needs and resolve escalated member issues. Assists in areas of Credit Cards, fiduciary accounts such as trust accounts, and more intricate products and services. Meets/exceeds your goals, including enhanced Member Survey Scores, Productivity, and Quality Assurance Scores on randomly selected and monitored calls. Assists and contributes to achieving individual, branch, and credit union goals and the organization's strategic plan. Availability for opening and closing shifts Monday – Friday ranging between 7:30am – 7:15pm, and two Saturdays per month 8:30am – 2:30pm. QUALIFICATIONS:
At least one (1) year of experience in a call center and banking environment, which includes knowledge of sales and service preferred. Possess the aptitude to exercise self-awareness, self-regulation, motivation, inspiration, empathy, and be service-oriented, utilizing influence in a positive manner Must be effective in written and oral communication, including the ability to speak and hear to give and receive instructions and information to others in person and over the telephone Computer knowledge and experience normally expected in professional environments, including Microsoft programs, Outlook scheduling, and the knowledge of how to navigate effectively on the internet Accurately performs mathematical calculations. Final offers are based on qualifications, internal equity, and the level of position offered. Below are OCFCU's Call Center job levels with their corresponding hourly pay ranges:
Call Center Rep. I: $19.00 - $20.00 (Call Center experience a plus) Call Center Rep. II: $20.50 - $21.00 (Call Center and Banking experience a plus)
Generous benefits include:
Anthem & Delta Care USA Dental – From day one of employment! Life insurance at no cost to associates. 401(k) – OCCU contributes up to 6% of gross earnings (dollar for dollar). Vacation hours – 13 days per year, rolls over year-to-year and increases with tenure. Sick hours – 7 days per year Paid Holidays Annual performance merit increases Professional and personal development programs, including educational grants up to $1k per year and step progression opportunities. Annual discretionary bonus Professional, welcoming, and collaborative work environment focused on achieving goals, recognizing successes, and excelling at member service. Orange County's Federal Credit Union is an Equal Opportunity Employer. Pre-employment screenings, including background and credit checks, are required.
Full job record
| Job ID | 7e85be67d372e91c233de2ee0464378fc5be70d6 |
| Org ID | 2e53e5ed-c980-43dc-836c-91180d66d9b8 |
| Source ID | 81db2d06-163f-4a86-ad05-4b2f9c6dbea4 |
| Board ID | 81db2d06-163f-4a86-ad05-4b2f9c6dbea4 |
| Provider | adp_workforcenow |
| Provider Job Key | 518880 |
| Title | Call Center Representative I & II |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Santa Ana, CA, US, Santa Ana, CA |
| Department | — |
| Team | — |
| Employment Type | full_time |
| Workplace Type | hybrid |
| Remote Policy | hybrid |
| Country | United States |
| Region | CA |
| City | Santa Ana |
| Salary Raw | 20 To 22.50 (USD) Hourly |
| Salary Min | 20 |
| Salary Max | 22.5 |
| Salary Currency | USD |
| Salary Period | hour |
| Source URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=111158a5-35cd-468b-8894-468a55b31072&ccId=19000101_000001&lang=en_US&type=JS&jobId=518880&jwId=9200874713025_1 |
| Apply URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=111158a5-35cd-468b-8894-468a55b31072&ccId=19000101_000001&lang=en_US&type=JS&jobId=518880&jwId=9200874713025_1 |
| First Seen At | 2026-05-31 18:40:23Z |
| Last Seen At | 2026-06-06 13:05:12Z |
| Last Checked At | 2026-06-06 13:05:12Z |
| Last Changed At | 2026-06-06 13:05:12Z |
| Inactive At | — |
| Source Posted At | 2026-05-12 19:06:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=111158a5-35cd-468b-8894-468a55b31072|19000101_000001/date=2026-06-06/2026-06-06T13-05-12-205Z-e3529247110806c2a00cd28066774691543b8459407122f876f604a68feadfed.json |
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"requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.32.25/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"></div><p style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:\"Times New Roman\",serif;' data-pasted=\"true\"><span style=\"font-size: 24px;\"><strong><span style=\"font-family: tahoma,sans-serif;\"><u>Call Center Representative Opportunity at Orange County's Federal Credit Union</u></span></strong></span></p><p style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:\"Times New Roman\",serif;'><span style=\"font-size: 16px; font-family: tahoma, sans-serif;\"><br></span></p><p style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:\"Times New Roman\",serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;' data-pasted=\"true\"><strong><span style='font-family: \"Times New Roman\", serif; color: rgb(65, 65, 65); font-size: 24px;'><em><u>In-office work schedule for the first 30 days. Hybrid work schedule maybe considered after thirty days of successful performance.</u></em></span></strong></p><p style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:\"Times New Roman\",serif;'><span style=\"font-size: 18px;\"><br></span></p><p style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:\"Times New Roman\",serif;'><span style=\"font-family: tahoma, sans-serif; font-size: 18px;\"><strong>Must be available to work shifts ranging between 7:45am – 7:15pm, Monday – Friday, and two Saturdays per month 8:30am – 2:30pm. </strong></span></p><p style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:\"Times New Roman\",serif;'><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\"><strong> </strong></span></p><p style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0in; line-height: normal; color: rgb(38, 35, 33); font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: Aptos, sans-serif;\" data-pasted=\"true\"><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 14px; font-family: tahoma, sans-serif;\">At Orange County’s Federal Credit Union, we don’t just offer banking services, we create meaningful relationships that empower our members and enrich our community. With <strong>o</strong><strong>ver 85 years of trust, $3 billion in assets, and 145,000+ members</strong>, we’ve built a reputation for excellence—and we’re just getting started.</span></p><p style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0in; line-height: normal; color: rgb(38, 35, 33); font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: Aptos, sans-serif;\"><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 14px; font-family: tahoma, sans-serif;\"> </span></p><p style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0in; line-height: normal; color: rgb(38, 35, 33); font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: Aptos, sans-serif;\"><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 14px; font-family: tahoma, sans-serif;\">Our commitment to people, performance, and purpose has earned us the <strong style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\">#1 spot in the Orange County Register’s 2025 and 2024 Best Credit Union</strong> list, <u style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\">and </u>the voices of our employees have earned us the Peter Barron Stark Award for Workplace Satisfaction. When you join us, you’re not just taking the next step in your career; you’re joining a team that loves where they work.</span></p><p style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:\"Times New Roman\",serif;'><span style=\"font-size: 14px; font-family: tahoma, sans-serif;\"> </span></p><p style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:\"Times New Roman\",serif;'><span style=\"font-size: 14px; font-family: tahoma, sans-serif;\">The successful Call Center Representative has an exuberant demeanor and provides members with general information regarding their accounts, credit union policies, and services through extraordinary Member experiences. By comprehending Member preferences and providing 'trusted advisor' service, you'll match products and services that meet members' financial needs, while building and deepening relationships. </span></p><p style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:\"Times New Roman\",serif;'><span style=\"font-size: 14px; font-family: tahoma, sans-serif;\"> </span></p><p style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:\"Times New Roman\",serif;'><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\"><strong>ESSENTIAL FUNCTIONS:</strong></span></p><ul><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; font-size: 14px; font-family: tahoma, sans-serif;\">Relates favorably with members and colleagues in all encounters, conveying information and communicating with mutual respect, resulting in new account relationships and referrals. Cross-sells additional products and services that meet the member's needs and resolve escalated member issues.</li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; font-size: 14px; font-family: tahoma, sans-serif;\">Assists in areas of Credit Cards, fiduciary accounts such as trust accounts, and more intricate products and services. </li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; font-size: 14px; font-family: tahoma, sans-serif;\">Meets/exceeds your goals, including enhanced Member Survey Scores, Productivity, and Quality Assurance Scores on randomly selected and monitored calls. Assists and contributes to achieving individual, branch, and credit union goals and the organization's strategic plan. </li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; font-size: 14px; font-family: tahoma, sans-serif;\">Availability for opening and closing shifts Monday – Friday ranging between 7:30am – 7:15pm, and two Saturdays per month 8:30am – 2:30pm. </li></ul><p style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:\"Times New Roman\",serif;'><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\"><strong>QUALIFICATIONS:</strong></span></p><ul style=\"list-style-type: disc;\"><li style=\"font-family: tahoma, sans-serif; font-size: 14px;\">At least one (1) year of experience in a call center and banking environment, which includes knowledge of sales and service preferred.</li><li style=\"font-family: tahoma, sans-serif; font-size: 14px;\">Possess the aptitude to exercise self-awareness, self-regulation, motivation, inspiration, empathy, and be service-oriented, utilizing influence in a positive manner</li><li style=\"font-family: tahoma, sans-serif; font-size: 14px;\">Must be effective in written and oral communication, including the ability to speak and hear to give and receive instructions and information to others in person and over the telephone </li><li style=\"font-family: tahoma, sans-serif; font-size: 14px;\">Computer knowledge and experience normally expected in professional environments, including Microsoft programs, Outlook scheduling, and the knowledge of how to navigate effectively on the internet </li><li style=\"font-family: tahoma, sans-serif; font-size: 14px;\">Accurately performs mathematical calculations.</li></ul><p style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:\"Times New Roman\",serif;'><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\"><em>Final offers are based on qualifications, internal equity, and the level of position offered. Below are OCFCU's Call Center job levels with their corresponding hourly pay ranges:</em></span></p><ul><li style='margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; font-size: 13px; font-family: \"Times New Roman\", serif; font-weight: bold;'><span style=\"font-size: 14px; font-family: tahoma, sans-serif;\">Call Center Rep. I: $19.00 - $20.00 (Call Center experience a plus)</span></li><li style='margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; font-size: 13px; font-family: \"Times New Roman\", serif; font-weight: bold;'><span style=\"font-size: 14px; font-family: tahoma, sans-serif;\">Call Center Rep. II: $20.50 - $21.00 (Call Center and Banking experience a plus)</span></li></ul><p style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:\"Times New Roman\",serif;'><span style=\"font-size: 14px; font-family: tahoma, sans-serif;\"> </span></p><p style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:\"Times New Roman\",serif;'><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\"><strong>Generous benefits include:</strong></span></p><ul style=\"list-style-type: disc;\"><li style=\"font-family: tahoma, sans-serif; font-size: 14px;\">Anthem & Delta Care USA Dental – From day one of employment! </li><li style=\"font-family: tahoma, sans-serif; font-size: 14px;\">Life insurance at no cost to associates.</li><li style=\"font-family: tahoma, sans-serif; font-size: 14px;\">401(k) – OCCU contributes up to 6% of gross earnings (dollar for dollar).</li><li style=\"font-family: tahoma, sans-serif; font-size: 14px;\">Vacation hours – 13 days per year, rolls over year-to-year and increases with tenure.</li><li style=\"font-family: tahoma, sans-serif; font-size: 14px;\">Sick hours – 7 days per year</li><li style=\"font-family: tahoma, sans-serif; font-size: 14px;\">Paid Holidays </li><li style=\"font-family: tahoma, sans-serif; font-size: 14px;\">Annual performance merit increases </li><li style=\"font-family: tahoma, sans-serif; font-size: 14px;\">Professional and personal development programs, including educational grants up to $1k per year and step progression opportunities. </li><li style=\"font-family: tahoma, sans-serif; font-size: 14px;\">Annual discretionary bonus </li><li style=\"font-family: tahoma, sans-serif; font-size: 14px;\">Professional, welcoming, and collaborative work environment focused on achieving goals, recognizing successes, and excelling at member service.</li></ul><p><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; color: rgb(38, 35, 33); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: verdana, sans-serif; font-size: 14px;\" data-pasted=\"true\"><em style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\">Orange County's Federal Credit Union is an Equal Opportunity Employer. </em></span><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; color: rgb(38, 35, 33); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: verdana, sans-serif; font-size: 14px;\"><em style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\"><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\">Pre-employment screenings, including background and credit checks, are required.</span></em></span><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'><br></span></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
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