Front Office Specialist - Women's Health

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    "ExternalDescriptionStr": "<p><strong>TriHealth Women’s Services is committed to providing compassionate, inclusive care for women at every stage of life. As part of Cincinnati’s largest network of Women’s Health providers, our collaborative, team‑based culture allows us to deliver exceptional and comprehensive care. We value every woman’s unique story and offer services ranging from adolescent gynecology and maternity to high‑risk obstetrics, infertility, and menopause support. Join us and help make a lasting impact on the health and well‑being of women in our community.</strong></p><p>&nbsp;<br><strong>Location:</strong></p><p><a href=\"https://www.google.com/maps?q=39.04478,-84.56884\">Seven Hills Women's Health Center - Fort Mitchell</a></p><p><strong>Schedule:&nbsp;</strong></p><ul style=\"list-style-type: disc;\"><li>Full-time position: 64 hours bi-weekly</li><li>Day shift</li><li>No weekends, holidays, and/or on-call commitment</li></ul><p><span style=\"font-family: Arial, sans-serif;\"> </span>&nbsp;</p><p><strong>Incentives &amp; Benefits:&nbsp;</strong>&nbsp;<span style=\"font-family: Arial, sans-serif;\"> </span>&nbsp;</p><p>We offer competitive shift differentials, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement.&nbsp;</p><p><a href=\"https://careers.trihealth.com/what-we-offer/benefits\" target=\"_blank\">https://careers.trihealth.com/what-we-offer/benefits</a>&nbsp;</p><p>&nbsp;&nbsp;<br><strong>Minimum Job Requirements:</strong>&nbsp;</p><ul style=\"list-style-type: disc;\"><li>High School Diploma or GED degree <strong>(Required)</strong></li><li>3 - 4 years’ experience in a related field <strong>(Required)&nbsp;</strong></li></ul><p>&nbsp;</p><p><strong>Job Overview:</strong>&nbsp;</p><p>This position is responsible for answering, handling and screening incoming telephone calls; greeting and registering patients, filing and preparing charts. In addition, this position is responsible for check-out functions, including review of encounter form data, collection of co-payments, scheduling follow-up appointments; completing daily bank deposit; day-end reconciliation duties. Some locations also require this position to complete charge/receipt-entry and charge-receipt summaries for all office-related services.<span style=\"font-family: Arial, sans-serif;\"> </span>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\"> </span>&nbsp;</p><p><strong>Job Responsibilities:</strong>&nbsp;</p><ul style=\"list-style-type: disc;\"><li>Answers incoming telephone lines and handles and distributes calls.&nbsp;</li><li>Demonstrates flexibility and takes initiative in seeking or accepting additional assignments.&nbsp;</li><li>Schedules patient appointments. Informs department of issues.&nbsp;</li><li>Accurately inputs patient registration information and updates patient insurance and demographic information.&nbsp;</li><li>Accept payments and logs appropriately.&nbsp;</li><li>Demonstrates courtesy and respect toward families, community professionals and agencies, office personnel and team members.&nbsp;</li><li>Follows JCAHO and HIPAA protocols; access to patient information will be limited to what is necessary to perform the job.&nbsp;</li><li>Handles patient complaints and refers to manager as appropriate.<span style=\"font-family: Arial, sans-serif;\"> </span>&nbsp;</li></ul><p>&nbsp;</p><p><strong>Working Conditions:</strong>&nbsp;</p><p>Climbing - Rarely&nbsp;<br>Hearing: Conversation - Consistently&nbsp;<br>Hearing: Other Sounds - Frequently&nbsp;<br>Interpersonal Communication - Frequently&nbsp;<br>Kneeling - Occasionally&nbsp;<br>Lifting &lt;10 Lbs. - Frequently<br>Pulling - Rarely&nbsp;<br>Pushing - Occasionally&nbsp;<br>Reaching - Rarely&nbsp;<br>Reading - Frequently&nbsp;<br>Sitting - Consistently&nbsp;<br>Standing - Rarely&nbsp;<br>Stooping - Occasionally&nbsp;<br>Talking - Consistently&nbsp;<br>Thinking/Reasoning - Occasionally&nbsp;<br>Use of Hands - Consistently&nbsp;<br>Color Vision - Occasionally&nbsp;<br>Visual Acuity: Far - Frequently&nbsp;<br>Visual Acuity: Near - Consistently&nbsp;<br>Walking - Frequently<span style=\"font-family: Arial, sans-serif;\"> </span>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\"> </span>&nbsp;</p><p><strong>TriHealth SERVE Standards and ALWAYS Behaviors</strong>&nbsp;</p><p>At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to&nbsp;demonstrate&nbsp;and live the following:&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\"> </span>&nbsp;</p><p>Serve: ALWAYS…&nbsp;</p><p>• Welcome everyone by making eye contact,&nbsp;greeting&nbsp;with a smile, and saying \"hello\"&nbsp;</p><p>• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can&nbsp;assist&nbsp;</p><p>• Refrain from using cell phones for personal reasons in public spaces or patient care areas&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\"> </span>&nbsp;</p><p>Excel: ALWAYS…&nbsp;</p><p>• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met&nbsp;</p><p>• Offer patients and guests priority when waiting (lines, elevators)&nbsp;</p><p>• Work on improving quality, safety, and service&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\"> </span>&nbsp;</p><p>Respect: ALWAYS…&nbsp;</p><p>• Respect cultural and spiritual differences and honor individual preferences.&nbsp;</p><p>• Respect everyone’s opinion and contribution, regardless of title/role.&nbsp;</p><p>• Speak positively about my team members and other departments in front of patients and guests.&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\"> </span>&nbsp;</p><p>Value: ALWAYS…&nbsp;</p><p>• Value the time of others by striving to be on time, prepared and actively&nbsp;participating.&nbsp;</p><p>• Pick up trash, ensuring the physical environment is clean and safe.&nbsp;</p><p>• Be a good steward&nbsp;of&nbsp;our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\"> </span>&nbsp;</p><p>Engage: ALWAYS…&nbsp;</p><p>• Acknowledge wins and&nbsp;frequently&nbsp;thank team members and others for&nbsp;contributions.&nbsp;</p><p>• Show courtesy and compassion with customers, team&nbsp;members&nbsp;and the community&nbsp;</p>",
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