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Customer Care & Store Support Specialist

Hdiy Fa Us2 Oraclecloud Com CX · Coppell, TX, United States; 0999 - Corporate Office, TX, Coppell, TX, US · Remote · Deleted · Oracle Recruiting Cloud / Fusion HCM

Job facts

FieldValue
CompanyHdiy Fa Us2 Oraclecloud Com CX
TitleCustomer Care & Store Support Specialist
Normalized title-
Department / teamStore Operations Corp
LocationCoppell, TX, United States
Work modelRemote / Remote
Employment typeFull Time
Salary-
Statusdeleted
ATS providerOracle Recruiting Cloud / Fusion HCM
Posted / first seen2026-05-08 / 2026-05-31
Changed / last seen2026-06-19 / 2026-06-17

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PageWhat it containsOpen
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Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Oracle Recruiting Cloud / Fusion HCM.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Coppell.Open
Department jobsActive postings in Store Operations Corp.Open
Work model jobsActive Remote postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyHdiy Fa Us2 Oraclecloud Com CX
Sourcea210397a-aa36-4d01-8596-698076bd6283
ATS providerOracle Recruiting Cloud / Fusion HCM

Description

Description JOB SUMMARY The Customer Care & Store Support Specialist serves as a vital operational bridge between field teams, the home office, and our customers. In this highly visible, dual-capacity role, you deliver expert-level support across both Customer Care and Store Support functions. Ensuring exceptional service experiences while equipping store teams with the tools, guidance, and clarity they need to succeed. You take ownership of complex inquiries and escalated customer concerns, resolving issues with professionalism, empathy, and sound judgment. With a proactive, solutions-oriented mindset, you look beyond immediate resolution to identify root causes, uncover trends, and recommend process improvements that strengthen operational consistency across all store locations. Acting as a strategic liaison between stores and corporate partners, you translate real-time operational challenges into clear, actionable solutions. You collaborate cross-functionally to streamline workflows, improve communication, and align field execution with company standards—ultimately elevating both the customer experience and the store team experience. Note : This role offers the benefit of remote work from home with occasional travel to our Home Office based in Coppell, TX. The ideal candidate must reside in the Dallas/Ft. Worth Metro area. ESSENTIAL FUNCTIONS Operational Excellence : Assess efficiency opportunities and collaborate with cross-functional partners to create scalable, consistent chain-wide processes. Analyze recurring issues and recommend proactive solutions to reduce escalations. Field Support & Liaison : Serve as the primary point of contact for store operational inquiries. Translate field feedback into actionable insights and partner with corporate teams to drive resolution and clarity. Customer Engagement (Internal & External) : Manage and resolve complex customer inquiries via email. De-escalate sensitive issues with professionalism and empathy, ensuring full resolution and customer satisfaction. Documentation & Communication : Develop, update, and maintain operating procedures, job aids, and field communications to support operational consistency. Collaboration & Continuous Improvement “Win Together ”: Partner with Field Leaders and cross-functional teams to prioritize initiatives, improve service standards, and support innovation efforts. QUALIFICATIONS High school diploma or equivalent required. Minimum of 2 years of experience in retail store operations, customer care, or related retail support functions. Proficient in all Microsoft Office applications: Excel, Word, PowerPoint, Outlook and Teams. Experience with customer service or case management systems preferred. Familiarity with major social media platforms. Communicates policies, decisions, and expectations effectively while maintaining positive working relationships. Evaluates situations thoughtfully, determines appropriate next steps, and escalates issues when necessary. Demonstrates self-awareness and empathy when handling sensitive or escalated situations. Maintains professionalism and composure in challenging interactions. Effectively de-escalates difficult customer and field concerns by actively listening, clarifying issues, and driving toward timely, fair resolutions. Detail-oriented with strong organizational skills. Maintains effectiveness in a fast-paced environment with shifting priorities and high-volume inquiries.

Full job record

Job ID7e6f54775b7708d403431c960afb33e75e979d0d
Org ID9876b56a-23ab-428e-9af5-2855f7b8efe7
Source IDa210397a-aa36-4d01-8596-698076bd6283
Board IDa210397a-aa36-4d01-8596-698076bd6283
Provideroracle_hcm
Provider Job Key22106
TitleCustomer Care & Store Support Specialist
Normalized Title—
Statusdeleted
Activeno
Location TextCoppell, TX, United States; 0999 - Corporate Office, TX, Coppell, TX, US
DepartmentStore Operations Corp
Team—
Employment Typefull_time
Workplace Typeremote
Remote Policyremote
CountryUnited States
RegionTX
CityCoppell
Salary RawDescription JOB SUMMARY The Customer Care & Store Support Specialist serves as a vital operational bridge between field teams, the home office, and our customers. In this highly visible, dual-capacity role, you deliver expert-level support across both Customer Care and Store Support functions. Ensuring exceptional service experiences while equipping store teams with the tools, guidance, and clarity they need to succeed. You take ownership of complex inquiries and escalated customer concerns, resolving issues with professionalism, empathy, and sound judgment. With a proactive, solutions-oriented mindset, you look beyond immediate resolution to identify root causes, uncover trends, and recommend process improvements that strengthen operational consistency across all store locations. Acting as a strategic liaison between stores and corporate partners, you translate real-time operational challenges into clear, actionable solutions. You collaborate cross-functionally to streamline workflows, improve communication, and align field execution with company standards—ultimately elevating both the customer experience and the store team experience. Note : This role offers the benefit of remote work from home with occasional travel to our Home Office based in Coppell, TX. The ideal candidate must reside in the Dallas/Ft. Worth Metro area. ESSENTIAL FUNCTIONS Operational Excellence : Assess efficiency opportunities and collaborate with cross-functional partners to create scalable, consistent chain-wide processes. Analyze recurring issues and recommend proactive solutions to reduce escalations. Field Support & Liaison : Serve as the primary point of contact for store operational inquiries. Translate field feedback into actionable insights and partner with corporate teams to drive resolution and clarity. Customer Engagement (Internal & External) : Manage and resolve complex customer inquiries via email. De-escalate sensitive issues with professionalism and empathy, ensuring full resolution and customer satisfaction. Documentation & Communication : Develop, update, and maintain operating procedures, job aids, and field communications to support operational consistency. Collaboration & Continuous Improvement “Win Together ”: Partner with Field Leaders and cross-functional teams to prioritize initiatives, improve service standards, and support innovation efforts. QUALIFICATIONS High school diploma or equivalent required. Minimum of 2 years of experience in retail store operations, customer care, or related retail support functions. Proficient in all Microsoft Office applications: Excel, Word, PowerPoint, Outlook and Teams. Experience with customer service or case management systems preferred. Familiarity with major social media platforms. Communicates policies, decisions, and expectations effectively while maintaining positive working relationships. Evaluates situations thoughtfully, determines appropriate next steps, and escalates issues when necessary. Demonstrates self-awareness and empathy when handling sensitive or escalated situations. Maintains professionalism and composure in challenging interactions. Effectively de-escalates difficult customer and field concerns by actively listening, clarifying issues, and driving toward timely, fair resolutions. Detail-oriented with strong organizational skills. Maintains effectiveness in a fast-paced environment with shifting priorities and high-volume inquiries.
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://hdiy.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/22106
Apply URLhttps://hdiy.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/22106
First Seen At2026-05-31 18:06:26Z
Last Seen At2026-06-17 11:39:17Z
Last Checked At2026-06-19 11:52:39Z
Last Changed At2026-06-19 11:52:39Z
Inactive At2026-06-19 11:52:39Z
Source Posted At2026-05-08 15:51:35Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=hdiy.fa.us2.oraclecloud.com|CX/date=2026-06-17/2026-06-17T11-38-41-625Z-1706d04a2f0214087edb874e7a0ac613bd3d78de96a627cd02281391fe7836f3.json
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    "ExternalDescriptionStr": "<p style=\"background-color: white; line-height: normal; margin-bottom: 0in;\"><span style=\"color: black; font-family: Roboto;\"><span style=\"font-size: 10pt;\"><strong><u>JOB SUMMARY</u></strong></span></span></p><p style=\"background-color: white; line-height: normal; margin-bottom: 0in;\">&nbsp;</p><p style=\"background-color: white; line-height: normal; margin-bottom: 0in;\"><span style=\"color: black; font-family: Roboto;\"><span style=\"font-size: 10pt;\">The Customer Care &amp; Store Support Specialist serves as a vital operational bridge between field teams, the home office, and our customers. In this highly visible, dual-capacity role, you deliver expert-level support across both Customer Care and Store Support functions. Ensuring exceptional service experiences while equipping store teams with the tools, guidance, and clarity they need to succeed.</span></span></p><p style=\"background-color: white; line-height: normal; margin-bottom: 0in;\"><span style=\"color: black; font-family: Roboto;\"><span style=\"font-size: 10pt;\">You take ownership of complex inquiries and escalated customer concerns, resolving issues with professionalism, empathy, and sound judgment. With a proactive, solutions-oriented mindset, you look beyond immediate resolution to identify root causes, uncover trends, and recommend process improvements that strengthen operational consistency across all store locations.</span></span></p><p style=\"background-color: white; line-height: normal; margin-bottom: 0in;\"><span style=\"color: black; font-family: Roboto;\"><span style=\"font-size: 10pt;\">Acting as a strategic liaison between stores and corporate partners, you translate real-time operational challenges into clear, actionable solutions. You collaborate cross-functionally to streamline workflows, improve communication, and align field execution with company standards—ultimately elevating both the customer experience and the store team experience.</span></span></p><p style=\"background-color: white; line-height: normal; margin-bottom: 0in;\">&nbsp;</p><p style=\"background-color: white; line-height: normal; margin-bottom: 0in;\"><span style=\"color: black; font-family: Roboto;\"><span style=\"font-size: 10pt;\"><strong>Note</strong>: This role offers the benefit of remote work from home with occasional travel to our Home Office based in Coppell, TX. The ideal candidate must reside in the Dallas/Ft. Worth Metro area.</span></span></p><p style=\"background-color: white; line-height: normal; margin-bottom: 0in;\">&nbsp;</p><p style=\"background-color: white; line-height: normal; margin-bottom: 0in;\"><span style=\"color: black; font-family: Roboto;\"><span style=\"font-size: 10pt;\"><strong><u>ESSENTIAL FUNCTIONS</u></strong></span></span></p><ul><li><p style=\"line-height: normal;\"><span style=\"font-family: &quot;Roboto Medium&quot;;\"><span style=\"font-size: 10pt;\">Operational Excellence</span></span><span style=\"font-family: Roboto;\"><span style=\"font-size: 10pt;\">: Assess efficiency opportunities and collaborate with cross-functional partners to create scalable, consistent chain-wide processes. Analyze recurring issues and recommend proactive solutions to reduce escalations.</span></span></p></li><li><p style=\"line-height: normal;\"><span style=\"font-family: &quot;Roboto Medium&quot;;\"><span style=\"font-size: 10pt;\">Field Support &amp; Liaison</span></span><span style=\"font-family: Roboto;\"><span style=\"font-size: 10pt;\">: Serve as the primary point of contact for store operational inquiries. Translate field feedback into actionable insights and partner with corporate teams to drive resolution and clarity.</span></span></p></li><li><p style=\"line-height: normal;\"><span style=\"font-family: &quot;Roboto Medium&quot;;\"><span style=\"font-size: 10pt;\">Customer Engagement (Internal &amp; External)</span></span><span style=\"font-family: Roboto;\"><span style=\"font-size: 10pt;\">: Manage and resolve complex customer inquiries via email. De-escalate sensitive issues with professionalism and empathy, ensuring full resolution and customer satisfaction.</span></span></p></li><li><p style=\"line-height: normal;\"><span style=\"font-family: &quot;Roboto Medium&quot;;\"><span style=\"font-size: 10pt;\">Documentation &amp; Communication</span></span><span style=\"font-family: Roboto;\"><span style=\"font-size: 10pt;\">: Develop, update, and maintain operating procedures, job aids, and field communications to support operational consistency.</span></span></p></li><li><p style=\"line-height: normal;\"><span style=\"font-family: &quot;Roboto Medium&quot;;\"><span style=\"font-size: 10pt;\">Collaboration &amp; Continuous Improvement “Win Together</span></span><span style=\"font-family: Roboto;\"><span style=\"font-size: 10pt;\">”: Partner with Field Leaders and cross-functional teams to prioritize initiatives, improve service standards, and support innovation efforts.</span></span></p></li></ul><p style=\"line-height: normal;\">&nbsp;</p><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Roboto;\"><span style=\"font-size: 10pt;\"><strong><u>QUALIFICATIONS</u></strong></span></span></p><p style=\"line-height: normal; margin-bottom: 0in;\">&nbsp;</p><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Roboto;\"><span style=\"font-size: 10pt; line-height: 107%;\">High school diploma or equivalent required.</span></span></p><ul style=\"padding-left: 48px;\"><li><p style=\"margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"font-family: Roboto;\"><span style=\"font-size: 10pt; line-height: 107%;\">Minimum of 2 years of experience in retail store operations, customer care, or related retail support functions.</span></span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"font-family: Roboto;\"><span style=\"font-size: 10pt;\">Proficient in all Microsoft Office applications: Excel, Word, PowerPoint, Outlook and Teams.&nbsp;</span></span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"font-family: Roboto;\"><span style=\"font-size: 10pt;\">Experience with customer service or case management systems preferred.</span></span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"font-family: Roboto;\"><span style=\"font-size: 10pt;\">Familiarity with major social media platforms.</span></span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"font-family: Roboto;\"><span style=\"font-size: 10pt;\">Communicates policies, decisions, and expectations effectively while maintaining positive working relationships.</span></span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"font-family: Roboto;\"><span style=\"font-size: 10pt;\">Evaluates situations thoughtfully, determines appropriate next steps, and escalates issues when necessary.</span></span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"font-family: Roboto;\"><span style=\"font-size: 10pt;\">Demonstrates self-awareness and empathy when handling sensitive or escalated situations. 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