CONVENIENCE STORE LEAD

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    "requisitionDescription": "<div><div><h2 data-pasted=\"true\"><strong>Position Description</strong></h2><p>Wally&rsquo;s Guest Service Leads are key members of the Guest Service Team, responsible for delivering exceptional guest experiences while ensuring smooth front-end operations. Guest Service Leads process cash, debit, credit, and check transactions through the point-of-sale system with accuracy and efficiency.</p><p>In this leadership role, Guest Service Leads supervise and train cashiers, promote a positive work environment, and support team performance. They are responsible for accurately counting drawers, balancing registers, making change, recording purchases, processing returns, and scanning items for sale.</p><p>All Guest Service Leads at Wally&rsquo;s are expected to demonstrate strong knowledge of their department, contribute to the training and development of team members, and provide support across departments whenever needed to ensure seamless operations.</p><h2><strong>Responsibilities and Duties. &nbsp;&nbsp;</strong></h2><h3><strong>Hospitality &amp; Guest Experience</strong></h3><ul><li>Demonstrate superior hospitality and ensure the team maintains the highest standards of guest service.</li><li>Provide an upbeat, polite, and pleasant guest experience while completing duties in a timely fashion.</li><li>Proactively respond to guest complaints and resolve difficult situations using Wally&rsquo;s standard operating procedures.</li><li>Utilize BLAST guest de-escalation procedures to assist with potential guest problems and ensure outstanding service.</li></ul><h3><strong>Leadership &amp; Team Accountability</strong></h3><ul><li>Embrace the leadership responsibilities of the role and model professionalism for all team members.</li><li>Hold team members accountable by addressing policy violations and raising performance to meet Wally&rsquo;s standards.</li><li>Mentor cashiers and other team members by providing coaching, feedback, and professional guidance.</li><li>Enforce Wally&rsquo;s policies consistently and provide feedback to managers.</li></ul><h3><strong>Training &amp; Development</strong></h3><ul><li>Ensure high-quality team member development through Wally&rsquo;s Training Program and scheduled touchpoints.</li><li>Provide ongoing guidance, mentorship, and relationship-building with team members.</li><li>Emphasize the importance of training and ensure company policies are followed when training both new and existing staff.</li><li>Possess extensive knowledge of cashier standard operating procedures and share this expertise with the team.</li></ul><h3><strong>Operations &amp; Compliance</strong></h3><ul><li>Ensure cashiers perform accurate cash counts at the beginning and end of shifts.</li><li>Assist in team member evaluation and corrective action processes.</li><li>Understand and confidently carry out programs outlined in Wally&rsquo;s Emergency Action Plan.</li><li>Ensure compliance with all federal, state, and local laws.</li></ul><h3><strong>Collaboration &amp; Flexibility</strong></h3><ul><li>Partner with Guest Service Managers to report concerns, escalate issues, and support smooth daily operations.</li><li>Provide scheduling flexibility, including availability for nights, weekends, and holidays.</li><li>Perform additional duties as assigned by leadership.</li></ul><h2><strong>Position Requirements</strong></h2><p>High school diploma or GED preferred. 1 to 2 years prior guest/cashier experience preferred. &nbsp;</p><p>1 year of supervising small teams is preferred.</p><p>Dresses appropriately for position; keeps self well groomed.</p><p>Consistently at work and on time; ensures work responsibilities are covered when absent;&nbsp;</p><p>Follows instructions, responds to management direction; takes responsibility for own actions; completes tasks on time&nbsp;</p><p>Ability to read and comprehend simple instructions, short correspondence, and memos. &nbsp;Ability to communicate, instruct, and guide the guest service team. &nbsp;</p><p>Basic math and cash handling skills</p><p>Must be able to work in a fast-paced environment.&nbsp;</p><p>Ability to apply common sense understanding to carry out written and oral instructions.&nbsp;</p><p>Ability to deal with problems using standard operating procedures.&nbsp;</p><p>Guest Service Leaders are regularly required to stand; use hands to finger, handle, or feel and reach with hands and arms. &nbsp;The employee is frequently required to walk. &nbsp;The employee is occasionally required to stoop, kneel, crouch, or crawl and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.&nbsp;</p></div></div>\n",
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