Technical Support Analyst

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          "text": "<p><b>Technical Support Analyst</b></p><p><span>On behalf of our client, Procom Services is searching for a Technical Support Analyst for a contract opportunity in Plano, TX.</span><br /></p><p><b><br /></b></p><p><b>Technical Support Analyst Job Details</b><br /></p><p><span>As a Tier-I Support Engineer, within the Security System Protection Solutions Division, you will be responsible for supporting our entire licensed customer base through a variety of mediums.</span><br /></p><p><span><b><br /></b></span></p><p><span><b>Technical Support Analyst Assignment Length</b></span><br /></p><p><span>6+ months</span><br /></p><p><br /></p><p>&quot;Please note that we are not able to work with candidates on H1B Visas or candidates represented by third parties.&quot;</p>",
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          "text": "<p><b>Technical Support Analyst Mandatory Skills</b></p><p><span>The candidate must have excellent knowledge and/or hands on experience on networking, as well as outstanding communication skills:</span><br /></p><p><span><b>Communication Skills:</b></span><br /></p><p></p><ul><li><span>Understanding and applying Active Listening </span></li><li><span>Understanding and ability to ask Open-Ended/Close-Ended/Probing Questions</span></li><li><span>Ability to teach complex topics</span></li></ul><p></p><p><b>Networking / Troubleshooting Skills:</b><br /></p><p></p><ul><li><span>At Least 3 Years of experience</span></li><li><span>Administering and troubleshooting Widows client/server operating systems (Win 7,8,10, Server 2003, 2008, 2012) by utilizing DOS commands, logs and services. </span></li><li><span>Expertise to conduct fault isolation in regards to diagnosing and remediating network connectivity issues</span></li><li><span>Expertise to troubleshoot or describe common networking and application protocols</span></li><li><span>Ability to dissect application issues at the application layer</span></li><li><span>Capability to discuss scenarios where candidate diagnosed a failing application, by examining the process/s and service/s which are tied to the applications functionality</span></li></ul><p><b>Preferred Requirements: </b><br /></p><p></p><ul><li><span>McAfee/Intel Security product knowledge is a plus</span></li></ul><p></p>",
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          "text": "<p><span>Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.</span><br /><br /><span>With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest “Canadian-Owned” IT staffing/consulting company.</span><br /><br /><span><i>Procom’s areas of staffing expertise include:</i></span></p><p><span>• Application Development</span><br /><span>• Project Management</span><br /><span>• Quality Assurance</span><br /><span>• Business/Systems Analysis</span><br /><span>• Datawarehouse &amp; Business Intelligence</span><br /><span>• Infrastructure &amp; Network Services</span><br /><span>• Risk Management &amp; Compliance</span><br /><span>• Business Continuity &amp; Disaster Recovery</span><br /><span>• Security &amp; Privacy</span><br /><br /><span><i>Specialties:</i></span></p><p><span>• Contract Staffing (Staff Augmentation)</span><br /><span>• Permanent Placement (Staff Augmentation)</span><br /><span>• ICAP (Contractor Payroll)</span><br /><span>• Flextrack (Vendor Management System)</span></p>",
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