Native Structured
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"description": "<p><span style=\"font-family: arial, helvetica, sans-serif\">We're hiring a Customer Success Manager to own a portfolio of 25–30 Commercial and SME accounts. You'll be the trusted advisor who drives adoption, protects revenue, and connects customers with our Sales, Support, and Product teams.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\"><span style=\"color: rgb(156, 67, 255)\">Now you may be wondering what your day-to-day will look like. You will...</span></span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Own the full post-sale journey for your portfolio - from onboarding and adoption through to renewal and expansion.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Drive platform adoption by engaging customers on the features and workflows that matter most to their business outcomes.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Lead regular business reviews and build tailored success plans that align customer goals with Coherent's capabilities.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Own renewals end-to-end, starting conversations 6+ months ahead of contract end to protect and grow ARR.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Identify expansion opportunities and partner with Sales to qualify and close them.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Act as the primary escalation point for critical issues, coordinating with Support and advocating internally on customers' behalf.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Build strong relationships with executive stakeholders and develop customer advocates for case studies and referrals.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Use health scores, usage data, and commercial signals to prioritise your time across the portfolio.</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\"><span style=\"color: rgb(156, 67, 255)\">What skills the candidate will need to get the job done…</span></span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">4–6 years in Customer Success, Account Management, or a similar customer-facing role in B2B SaaS.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Track record of managing a high-volume portfolio of SME or commercial accounts, including owning renewals.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Experience in insurance or financial services, combined with experience selling or supporting enterprise software.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Commercially minded with a strong grasp of SaaS metrics (ARR, NRR, churn, expansion).</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Excellent communicator, confident presenting to customers and internal leadership.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Data-driven and highly organised - comfortable working across CRM, usage analytics, and health dashboards to prioritise effectively.</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\"><span style=\"color: rgb(156, 67, 255)\">Nice to have:</span></span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Experience with CS platforms such as Gainsight or ChurnZero.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Advanced Excel skills - comfortable getting into a customer's workbook to debug formulas and diagnose issues.</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\"><span style=\"color: rgb(156, 67, 255)\">Working at Coherent </span></span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">Coherent is a software company with more than 120 people across Hong Kong, Singapore, United Kingdom and USA. We have a passion for making things work faster, simpler and smarter. That passion extends to how we work, collaborate, and represent our growing brand.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">Every Coherent team member is empowered to think creatively and act decisively to solve our clients’ problems. We strive to cut away complexity and hierarchy, so you can focus on the work at hand. This means everyone gets opportunities to take the lead on projects and grow their skills and abilities. At Coherent, you don’t just take a job, you seize the opportunity to build a career. We seek out individuals who show natural curiosity, determination, and enjoyment. And we help you thrive. </span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\"><span style=\"color: rgb(156, 67, 255)\">Perks of working at Coherent</span></span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 12pt\">• Competitive salary packages</span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 12pt\">• Health Insurance (Medical and Dental)</span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 12pt\">• Flexible working</span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 12pt\">• Special Events (Hackathons, etc.)</span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 12pt\">• No formal dress code </span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 12pt\">• Non-hierarchical organisation (no BS)</span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 12pt\">• Generous leave benefits</span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 12pt\">• Fun international work environment</span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 12pt\">• Global mobility opportunities</span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"color: rgb(156, 67, 255); font-family: arial, helvetica, sans-serif; font-size: 12pt\"> </span></p>",
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