Center Manager (Gainesville)

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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><link href=\"https://cdn.jsdelivr.net/npm/[email protected]/css/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"><p><br></p><p>This is a full-time position, Monday-Thursday 8:00 am-7:00 pm.&nbsp;</p><p><br></p><h3 id=\"isPasted\" style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>POSITION SUMMARY</h3><h5 style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;font-weight:normal;'>The Center Manager is responsible for ensuring operational efficiency and the provision of exceptional patient care at his/her assigned center to improve health outcomes for AH patients and to promote patient/staff satisfaction. &nbsp;This position reports to the Nursing Director and has direct supervisory responsibilities for all dental assistants (DAs)and the Case Manager(s) assigned to his/her center. &nbsp; This position works collaboratively with the assigned center&rsquo;s Front Desk Supervisor and Provider staff to improve operational efficiencies and resolve workflow issues. &nbsp;This position interacts as needed with administrative staff including the Front Office Director, Provider Relations Officer, IT Director, Facilities Supervisor, Chief Human Resources Officer, Chief Operations Officer, Chief Financial Officer, Chief Dental Officer, and Chief Executive Officer.</h5><p><br></p><p id=\"isPasted\" style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong>EDUCATION&nbsp;</strong></p><div style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><p><br></p></div><div style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'>Graduation from an Accredited Dental Assisting Program</li></ul></div><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>&nbsp;</p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong>CERTIFICATES AND LICENSES</strong></p><div style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style=\"font-size:16px;\">Current Basic Life Support Certification (obtain by the completion of the ninety-day introductory period)</span></li></ul></div><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;margin-left:.5in;'>&nbsp;</p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-left:.5in;text-indent:-.5in;'><strong>EXPERIENCE</strong></p><div style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'>Three to five years experience in a dental (preferably FQHC) setting, with increasing levels of responsibility</li></ul></div><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style=\"font-size:16px;\">&nbsp;</span></p><h3 id=\"isPasted\" style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>POSITION RESPONSIBILITIES</h3><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style=\"font-size:16px;\">&nbsp;</span></p><ul style=\"list-style-type: square;margin-left:0.25in;\"><li><span style=\"font-size:16px;\">Daily monitoring of assigned staff&rsquo;s patient interactions to evaluate skills/competencies and provide performance improvement feedback/training.</span></li><li><span style=\"font-size:16px;\">Daily monitoring of patient flow throughout the workday to identify and resolve bottlenecks/slowdowns; work collaboratively with the Front Desk Supervisor and Provider staff as necessary to resolve identified workflow issues.</span></li><li><span style=\"font-size:16px;\">Daily monitoring of group voicemail/telephone messages to ensure patient messages are being retrieved and addressed.</span></li><li><span style=\"font-size:16px;\">Daily review of patient charts for each Provider to ensure appropriate documentation/care provision by DAs and to identify training needs.</span></li><li><span style=\"font-size:16px;\">Perform bi-weekly checks with the Case Manager(s) to ensure no expired referrals exist, and follow-through of assigned duties.</span></li><li><span style=\"font-size:16px;\">Cross-training of assigned staff, where possible, to ensure the on-going availability of services.</span></li><li><span style=\"font-size:16px;\">Perform staff training on policy/procedure updates and revisions.</span></li><li><span style=\"font-size:16px;\">Document identified performance deficiencies for assigned staff, including the performance improvement expectations and the subsequent progressive disciplinary action should performance not improve.</span></li><li><span style=\"font-size:16px;\">Conduct required evaluations for assigned staff for quality performance against position description, agreed upon goals and procedure requirements.</span></li><li><span style=\"font-size:16px;\">Ensure the timely completion of required operational paperwork (i.e. - staff schedules, supply orders, incident reports, etc.).</span></li><li><span style=\"font-size:16px;\">Ensure compliance with health records procedures and the confidentiality of patient records.</span></li><li><span style=\"font-size:16px;\">Participate in the interview process for employment candidates and making hiring recommendations to the Nursing Director.</span></li><li><span style=\"font-size:16px;\">Provide job orientation and training to new employees; assigning mentors to new employees; and, evaluating performance to determine readiness to carry out job duties independently.</span></li><li><span style=\"font-size:16px;\">Monitor patient flow, wait times, and center productivity to ensure conformance with organizational procedures and center/provider goals; responsible for notifying Nursing Director promptly when patient flow or productivity issues are identified that cannot be resolved by Center Manager.</span></li><li><span style=\"font-size:16px;\">Investigate and respond to patient grievances; escalate to Nursing Director, as necessary.</span></li><li><span style=\"font-size:16px;\">Perform routine inspections of the facility and grounds; coordinate with maintenance staff to resolve identified issues.</span></li><li><span style=\"font-size:16px;\">Perform required center safety drills in accordance with published schedule.</span></li><li><span style=\"font-size:16px;\">Ensure staff completion of required monthly compliance training on ADP.&nbsp;</span></li><li><span style=\"font-size:16px;\">Coordinate reviews with the ND to ensure compliance with all clinical procedures and skill maintenance/continuing education requirements.&nbsp;</span></li><li><span style=\"font-size:16px;\">Coordinate skills assessments and training with the ND.</span></li><li><span style=\"font-size:16px;\">Meet with assigned staff at least monthly to communicate updates, resolve issues and recognize improvements.</span></li><li><span style=\"font-size:16px;\">Assume leadership role in establishing and maintaining a friendly, positive working relationship between clinical support staff and customer care and Provider staffs.</span></li><li><span style=\"font-size:16px;\">Actively support the activities of the Continuous Quality Improvement Committee and prepare/submit reports as required.</span></li><li><span style=\"font-size:16px;\">Meet regularly with the ND to review center operations and resolve problems.</span></li><li><span style=\"font-size:16px;\">In consultation with the ND and relevant Administrative staff, prepare an agenda and chair a center staff meeting monthly.</span></li><li><span style=\"font-size:16px;\">Prepare and present relevant in-service training at monthly center staff meetings.</span></li><li><span style=\"font-size:16px;\">Participate in local health fairs and community events as requested.</span></li></ul></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
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