Restaurant Supervisor

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    "url": "https://recruiting.paylocity.com/recruiting/jobs/Details/3904437/Jose-Andres-Group/Restaurant-Supervisor",
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    "html_title": "Jose Andres Group - Restaurant Supervisor",
    "description_html": "<p><strong>Job Title:</strong> Restaurant Supervisor<br><strong>Reports To:</strong> General Manager<br><strong>Department:</strong> Operations – Front of House<br><strong>Employment Type:</strong> Hourly, Non-Exempt</p><p><strong>Position Summary</strong></p><p>The Shift Supervisor leads the team through each service, owning the floor during assigned shifts to deliver efficient operations, gracious hospitality, and brand standards. This role oversees opening/closing procedures, runs service with authority and consistency, supports guest recovery, coaches hourly team members, and ensures smooth communication across all dayparts. The Shift Supervisor acts as the Manager-on-Duty when required and solves problems in real time to maintain safety, quality, and an outstanding guest experience.</p><p><strong>Key Responsibilities</strong></p><p><strong>Lead Service &amp; Standards</strong></p><ul><li>Serve as floor leader and Manager-on-Duty during assigned shifts.</li><li>Run a smooth shift: deploy stations, set pacing, direct line flow, manage wait times, and assist on the service line during peaks.</li><li>Conduct pre-shift meetings that set expectations, service goals, and menu knowledge highlights.</li><li>Handle escalations and guest recovery with empathy, ownership, and sound judgment.</li><li>Uphold all SOPs and steps of service; use guest feedback, mystery shop reports, and manager logs to reinforce consistency.</li><li>Monitor sections, ticket times, and service cadence; adjust staffing or support where needed to protect standards.</li></ul><p><strong>Opening &amp; Closing Responsibilities</strong></p><ul><li>Execute all opening procedures: floor setup, POS checks, station readiness, side work assignments, and safety walkthroughs.</li><li>Lead closing procedures: secure cash drawers, finalize deposits, complete checklists, verify cleaning and reset standards, and ensure the restaurant is fully shut down according to policy.</li><li>Audit side work completion daily; ensure transitions between shifts are clean and organized.</li><li>Confirm all equipment is operational at open and properly shut down at close, report deficiencies immediately.</li><li>Assist with administrative tasks assigned by the General manager.</li></ul><p><strong>Talent Development &amp; Coaching</strong></p><ul><li>Set clear expectations and coach team members in the moment to reinforce service excellence.</li><li>Support training for new hires and cross-training opportunities; model JAG hospitality behaviors.</li><li>Document performance feedback and escalate recurring issues to leadership.</li><li>Foster a positive, respectful, team-oriented work environment that celebrates great performance.</li></ul><p><strong>Culture &amp; Communication</strong></p><ul><li>Champion JAG values through hospitality, teamwork, and professionalism.</li><li>Maintain strong communication across all shifts via detailed manager logs, pre-shift notes, and follow-through.</li><li>Encourage continuous improvement and adaptation to operational needs, protecting quality at all times.</li></ul><p><strong>Daily Operations &amp; Compliance</strong></p><ul><li>Maintain DOH compliance at all times, correct sanitation or safety issues urgently.</li><li>Ensure allergy protocol is followed, including clear communication with guests and BOH teams.</li><li>Oversee responsible alcohol service and enforce ID verification standards.</li><li>Support safe cash-handling, including drawers, deposits, logs, and variance reporting.</li><li>Monitor dining room, restrooms, host areas, and service stations for cleanliness and readiness.</li><li>Respond promptly to facilities issues, emergencies, or guest incidents.</li></ul><p><strong>Financial Discipline</strong></p><ul><li>Manage in-shift labor to plan through smart deployment and proactive adjustments.</li><li>Support cash management accuracy: reconcile drawers, prepare deposits, and investigate variances.</li><li>Monitor inventory levels, portioning, waste, and product usage, alert leadership to trends or concerns.</li></ul><p><strong>Working Conditions &amp; Physical Requirements</strong></p><ul><li>Stand/walk for extended periods (up to 8 hours).</li><li>Perform tasks requiring mobility, bending, and reaching.</li><li>Lift/carry up to 15 lbs. regularly and up to 30 lbs. occasionally.</li><li>Engage in constant communication with guests and team; manual dexterity required.</li><li>Work in a fast-paced environment with variable temperatures and cleaning agents. Slip-resistant footwear required.</li></ul><p><strong>In Return, We Offer You</strong></p><ul><li>Competitive hourly pay with opportunities for growth</li><li>Eligible health &amp; wellness benefits (for qualifying roles)</li><li>Employee dining and partner discounts</li><li>Clear path to Assistant General Manager and beyond</li></ul><p><strong>Equal Opportunity Employer</strong></p><p>José Andrés Group is an Equal Opportunity Employer and participates in the federal E-Verify program.</p>",
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      "@type": "JobPosting",
      "title": "Restaurant Supervisor",
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      "datePosted": "2026-02-09T12:48:17-06:00",
      "description": "<p>Description</p><p><strong>Job Title:</strong> Restaurant Supervisor<br/><strong>Reports To:</strong> General Manager<br/><strong>Department:</strong> Operations – Front of House<br/><strong>Employment Type:</strong> Hourly, Non-Exempt</p><p><strong>Position Summary</strong></p><p>The Shift Supervisor leads the team through each service, owning the floor during assigned shifts to deliver efficient operations, gracious hospitality, and brand standards. This role oversees opening/closing procedures, runs service with authority and consistency, supports guest recovery, coaches hourly team members, and ensures smooth communication across all dayparts. The Shift Supervisor acts as the Manager-on-Duty when required and solves problems in real time to maintain safety, quality, and an outstanding guest experience.</p><p><strong>Key Responsibilities</strong></p><p><strong>Lead Service & Standards</strong></p><ul><li>Serve as floor leader and Manager-on-Duty during assigned shifts.</li><li>Run a smooth shift: deploy stations, set pacing, direct line flow, manage wait times, and assist on the service line during peaks.</li><li>Conduct pre-shift meetings that set expectations, service goals, and menu knowledge highlights.</li><li>Handle escalations and guest recovery with empathy, ownership, and sound judgment.</li><li>Uphold all SOPs and steps of service; use guest feedback, mystery shop reports, and manager logs to reinforce consistency.</li><li>Monitor sections, ticket times, and service cadence; adjust staffing or support where needed to protect standards.</li></ul><p><strong>Opening & Closing Responsibilities</strong></p><ul><li>Execute all opening procedures: floor setup, POS checks, station readiness, side work assignments, and safety walkthroughs.</li><li>Lead closing procedures: secure cash drawers, finalize deposits, complete checklists, verify cleaning and reset standards, and ensure the restaurant is fully shut down according to policy.</li><li>Audit side work completion daily; ensure transitions between shifts are clean and organized.</li><li>Confirm all equipment is operational at open and properly shut down at close, report deficiencies immediately.</li><li>Assist with administrative tasks assigned by the General manager.</li></ul><p><strong>Talent Development & Coaching</strong></p><ul><li>Set clear expectations and coach team members in the moment to reinforce service excellence.</li><li>Support training for new hires and cross-training opportunities; model JAG hospitality behaviors.</li><li>Document performance feedback and escalate recurring issues to leadership.</li><li>Foster a positive, respectful, team-oriented work environment that celebrates great performance.</li></ul><p><strong>Culture & Communication</strong></p><ul><li>Champion JAG values through hospitality, teamwork, and professionalism.</li><li>Maintain strong communication across all shifts via detailed manager logs, pre-shift notes, and follow-through.</li><li>Encourage continuous improvement and adaptation to operational needs, protecting quality at all times.</li></ul><p><strong>Daily Operations & Compliance</strong></p><ul><li>Maintain DOH compliance at all times, correct sanitation or safety issues urgently.</li><li>Ensure allergy protocol is followed, including clear communication with guests and BOH teams.</li><li>Oversee responsible alcohol service and enforce ID verification standards.</li><li>Support safe cash-handling, including drawers, deposits, logs, and variance reporting.</li><li>Monitor dining room, restrooms, host areas, and service stations for cleanliness and readiness.</li><li>Respond promptly to facilities issues, emergencies, or guest incidents.</li></ul><p><strong>Financial Discipline</strong></p><ul><li>Manage in-shift labor to plan through smart deployment and proactive adjustments.</li><li>Support cash management accuracy: reconcile drawers, prepare deposits, and investigate variances.</li><li>Monitor inventory levels, portioning, waste, and product usage, alert leadership to trends or concerns.</li></ul><p><strong>Working Conditions & Physical Requirements</strong></p><ul><li>Stand/walk for extended periods (up to 8 hours).</li><li>Perform tasks requiring mobility, bending, and reaching.</li><li>Lift/carry up to 15 lbs. regularly and up to 30 lbs. occasionally.</li><li>Engage in constant communication with guests and team; manual dexterity required.</li><li>Work in a fast-paced environment with variable temperatures and cleaning agents. Slip-resistant footwear required.</li></ul><p><strong>In Return, We Offer You</strong></p><ul><li>Competitive hourly pay with opportunities for growth</li><li>Eligible health & wellness benefits (for qualifying roles)</li><li>Employee dining and partner discounts</li><li>Clear path to Assistant General Manager and beyond</li></ul><p><strong>Equal Opportunity Employer</strong></p><p>José Andrés Group is an Equal Opportunity Employer and participates in the federal E-Verify program.</p><p>Requirements</p><p><strong>Required Qualifications</strong></p><ul><li>1+ year of restaurant supervision experience and 1+ year in fast casual or full-service restaurants.</li><li>Ability to lead a team during high-volume periods; strong communication skills.</li><li>Knowledge of service standards, sanitation/health codes, and responsible alcohol service.</li><li>Proven ability to coach, train, and evaluate team members fairly.</li><li>Basic P&L literacy regarding labor, cash handling, and inventory.</li><li>Ability to use POS systems, scheduling tools, and Google Workspace.</li><li>Availability on nights, weekends, and holidays.</li></ul>",
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          "streetAddress": "1482 E Buena Vista Dr",
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    "requirements_text": "Required Qualifications\n 1+ year of restaurant supervision experience and 1+ year in fast casual or full-service restaurants.\n Ability to lead a team during high-volume periods; strong communication skills.\n Knowledge of service standards, sanitation/health codes, and responsible alcohol service.\n Proven ability to coach, train, and evaluate team members fairly.\n Basic P&L literacy regarding labor, cash handling, and inventory.\n Ability to use POS systems, scheduling tools, and Google Workspace.\n Availability on nights, weekends, and holidays."
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