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Supervisor, Pharmacy Billing Operations

42f1973b 8a01 4b27 Bfff F6f28e03c8ef 19000101 000001 · Pittsburgh, PA, US, Pittsburgh, PA · Remote · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company42f1973b 8a01 4b27 Bfff F6f28e03c8ef 19000101 000001
TitleSupervisor, Pharmacy Billing Operations
Normalized title-
Department / team-
LocationPittsburgh, PA, United States
Work modelRemote / Remote
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-06-10 / 2026-06-11
Changed / last seen2026-06-19 / 2026-06-19

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City jobsActive postings in Pittsburgh.Open
Work model jobsActive Remote postings.Open
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Linked records

Company42f1973b 8a01 4b27 Bfff F6f28e03c8ef 19000101 000001
Source8cb90199-fa10-4a03-8608-96ddd108878a
ATS providerADP Workforce Now Recruiting

Description

7,000 Diseases - 500 Treatments - 1 Rare Pharmacy PANTHERx is the nation’s largest rare disease pharmacy, and we put the patient experience at the top of everything that we do. If you are looking for a career in the healthcare field that embraces authentic dedication to patient care, you don’t need to look beyond PANTHERx. In every line of service, in every position and area of expertise, PANTHERx associates are driven to provide the highest quality outcomes for our patients. We are seeking team members who: Are inspired and compassionate problem solvers; Produce high quality work; Thrive in the excitement of the ever-challenging environment of modern medicine; and Are committed to achieving superior health outcomes for people living with rare and devastating diseases. At PANTHERx, we know our employees are the driving force in what we do. We cultivate talent and encourage growth within PANTHERx so that our associates can continue to explore their interests and expand their careers. Guided by our mission to provide uncompromising quality every day, we continue our strategic growth to further reach those affected by rare diseases. Join the PANTHERx team, and define your own RxARE future in healthcare! Location: Pittsburgh, PA (Hybrid) Job Classification: Exempt Job Status: Full-time Reports to: Manager, Pharmacy Billing Operations Purpose The Supervisor, Pharmacy Billing Operations oversees the day-to-day activities of the pharmacy billing operations team to ensure accurate, timely, and compliant billing processes. This role drives team performance, supports operational improvements, and fosters a culture focused on service excellence, accountability, and financial performance. Responsibilities Supervises, coaches, and develops a team of pharmacy billing operations specialists. Provides ongoing feedback and training and conducts annual performance evaluations. Fosters a culture of productivity, accountability, continuous improvement, and customer service. Develops, implements, and maintains SOP’s for the department to ensure internal controls and policies are being adhered to around billing and collections processes. Works closely with cross functional teams on initiatives, process improvements, and problem solving. Monitors resolution of credit balances for refunds and adjustments. Evaluates opportunities to automate work functions to reduce cost of doing business associated with labor costs. Monitors team performance and identifies strategic opportunities to support long-term growth. Manages multiple priorities effectively while meeting established deadlines. Participates in interviews and evaluates candidates for open positions. Manages timecards to ensure accurate timekeeping and payroll readiness. Coordinates PTO to maintain coverage and ensure compliance. Processes write-offs in accordance with policy and documentation requirements. Supports daily operations and helps resolve escalations as needed. Distributes workload to balance team capacity, monitors productivity and ensures service-level expectations are met. Supports onboarding and training while reinforcing standard processes and best practices. Ensures billing accuracy, completeness, and compliance. Monitors billing cycles and resolve discrepancies in a timely manner. Serves as back-up to the Manager, Billing Operations. Other duties and projects as assigned. Required Qualifications Bachelor’s degree in Accounting, Business, Healthcare Administration, Finance, or a related field required; equivalent combination of education and relevant experience may be considered in lieu of a degree. Minimum of three (3) years experience in billing or financial operations. Demonstrated knowledge of pharmacy billing and collections practices across multiple payer types, including an understanding of operational controls and reimbursement workflows. Strong supervisory, coaching, and team development capabilities with the ability to drive accountability, performance, and engagement. Excellent verbal and written communication skills, with the ability to communicate effectively across all levels of the organization. Strong analytical and problem-solving skills, with the ability to evaluate operational issues, interpret performance data, and make sound, timely decisions. High degree of professionalism, discretion, sound judgment, and attention to detail. Proficiency in Microsoft Office applications, particularly Excel, Outlook, and PowerPoint. Preferred Qualifications Minimum of one (1) year experience in a supervisor or team lead role. Experience leading process improvement or workflow optimization initiatives within revenue cycle, billing operations, or related functions. Work Environment This position operates in a home or professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and fax machines. Physical Demands While performing the duties of this job, the employee is regularly required to see, talk, or hear. The employee frequently is required to sit; stand; walk; use hands and fingers to handle or feel; and reach with hands and arms. Visual acuity is necessary for tasks such as reading, observing surroundings, or working with various forms of data. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. Benefits: Hybrid, remote and flexible on-site work schedules are available, based on the position. PANTHERx Rare Pharmacy also affords an excellent benefit package, including but not limited to medical, dental, vision, health savings and flexible spending accounts, 401K with employer matching, employer-paid life insurance and short/long term disability coverage, and an Employee Assistance Program! Generous paid time off is also available to all full-time employees, as well as limited paid time off for part-time employees. Of course we offer paid holidays too! Equal Opportunity: PANTHERx Rare Pharmacy is an equal opportunity employer, and does not discriminate in recruiting, hiring, promotions or any term or condition of employment based on race, age, religion, gender, ethnicity, sexual orientation, gender identity, disability, protected veteran's status, or any other characteristic protected by federal, state or local laws.

Full job record

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Board ID8cb90199-fa10-4a03-8608-96ddd108878a
Provideradp_workforcenow
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TitleSupervisor, Pharmacy Billing Operations
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Statusactive
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CountryUnited States
RegionPA
CityPittsburgh
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First Seen At2026-06-11 12:36:01Z
Last Seen At2026-06-19 12:42:17Z
Last Checked At2026-06-19 12:42:17Z
Last Changed At2026-06-19 12:42:17Z
Inactive At—
Source Posted At2026-06-10 21:14:00Z
Source Updated At—
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    "requisitionDescription": "<div><div><p style=\"margin-left:0in;\" data-pasted=\"true\"><em><strong><span style=\"font-family: verdana, sans-serif; font-size: 14px; color: rgb(40, 50, 78);\">7,000 Diseases - 500 Treatments - 1 Rare Pharmacy</span></strong></em><span style=\"font-family: verdana, sans-serif; font-size: 14px; color: rgb(40, 50, 78);\"><em>&nbsp;</em><em><br></em></span></p><p style=\"margin-left:0in;\"><span style=\"font-family: verdana, sans-serif; font-size: 14px; color: rgb(40, 50, 78);\"><em>PANTHERx is the nation&rsquo;s largest rare disease pharmacy, and we put the patient experience at the top of everything that we do.&nbsp;</em></span></p><p style=\"margin-left:0in;\"><span style=\"font-family: verdana, sans-serif; font-size: 14px; color: rgb(40, 50, 78);\"><em>If you are looking for a career in the healthcare field that embraces authentic dedication to patient care, you don&rsquo;t need to look beyond PANTHERx. In every line of service, in every position and area of expertise, PANTHERx associates are driven to provide the highest quality outcomes for our patients.&nbsp;</em></span></p><p style=\"margin-left:0in;\"><span style=\"font-family: verdana, sans-serif; font-size: 14px; color: rgb(40, 50, 78);\"><em>We are seeking team members who:&nbsp;</em></span></p><p style=\"margin-left:0in;\"><span style=\"font-family: verdana, sans-serif; font-size: 14px; color: rgb(40, 50, 78);\"><em>Are inspired and compassionate problem solvers;</em></span></p><p style=\"margin-left:0in;\"><span style=\"font-family: verdana, sans-serif; font-size: 14px; color: rgb(40, 50, 78);\"><em>Produce high quality work;&nbsp;</em></span></p><p style=\"margin-left:0in;\"><span style=\"font-family: verdana, sans-serif; font-size: 14px; color: rgb(40, 50, 78);\"><em>Thrive in the excitement of the ever-challenging environment of modern medicine; and&nbsp;</em></span></p><p style=\"margin-left:0in;\"><span style=\"font-family: verdana, sans-serif; font-size: 14px; color: rgb(40, 50, 78);\"><em>Are committed to achieving superior health outcomes for people living with rare and devastating diseases.&nbsp;</em></span></p><p style=\"margin-left:0in;\"><span style=\"font-family: verdana, sans-serif; font-size: 14px; color: rgb(40, 50, 78);\"><em>At PANTHERx, we know our employees are the driving force in what we do. We cultivate talent and encourage growth within PANTHERx so that our associates can continue to explore their interests and expand their careers. Guided by our mission to provide uncompromising quality every day, we continue our strategic growth to further reach those affected by rare diseases.&nbsp;</em></span></p><p style=\"margin-left:0in;\"><span style=\"font-family: verdana, sans-serif; font-size: 14px; color: rgb(40, 50, 78);\"><strong><em>Join the PANTHERx team, and define your own RxARE future in healthcare!</em></strong></span></p><p style=\"margin-left:0in;\" data-pasted=\"true\"><span style=\"font-family: verdana, sans-serif; font-size: 14px; color: rgb(40, 50, 78);\"><strong>Location:&nbsp;</strong>Pittsburgh, PA (Hybrid)</span></p><p style=\"margin-left:0in;\"><span style=\"font-family: verdana, sans-serif; font-size: 14px; color: rgb(40, 50, 78);\"><strong>Job Classification:&nbsp;</strong>Exempt&nbsp;</span></p><p style=\"margin-left:0in;\"><span style=\"font-family: verdana, sans-serif; font-size: 14px; color: rgb(40, 50, 78);\"><strong>Job Status:&nbsp;</strong>Full-time</span></p><p style=\"margin-left:0in;\"><span style=\"font-family: verdana, sans-serif; font-size: 14px; color: rgb(40, 50, 78);\"><strong>Reports to:&nbsp;</strong>Manager, Pharmacy Billing Operations</span></p><p style=\"margin-left:0in;\"><span style=\"font-family: verdana, sans-serif; font-size: 14px; color: rgb(40, 50, 78);\"><strong>Purpose</strong></span></p><p style=\"margin-left:0in;\"><span style=\"font-family: verdana, sans-serif; font-size: 14px; color: rgb(40, 50, 78);\">The Supervisor, Pharmacy Billing Operations oversees the day-to-day activities of the pharmacy billing operations team to ensure accurate, timely, and compliant billing processes. This role drives team performance, supports operational improvements, and fosters a culture focused on service excellence, accountability, and financial performance.</span></p><p style=\"margin-left:0in;\"><span style=\"font-family: verdana, sans-serif; font-size: 14px; color: rgb(40, 50, 78);\"><strong>Responsibilities</strong></span></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;margin-left: 12.5px;\"><li style=\"margin-left: 0in; font-family: verdana, sans-serif; font-size: 14px; color: rgb(40, 50, 78);\">Supervises, coaches, and develops a team of pharmacy billing operations specialists.&nbsp;</li><li style=\"margin-left: 0in; font-family: verdana, sans-serif; font-size: 14px; color: rgb(40, 50, 78);\">Provides ongoing feedback and training and conducts annual performance evaluations.</li><li style=\"margin-left: 0in; font-family: verdana, sans-serif; font-size: 14px; color: rgb(40, 50, 78);\">Fosters a culture of productivity, accountability, continuous improvement, and customer service.</li><li style=\"margin-left: 0in; font-family: verdana, sans-serif; font-size: 14px; color: rgb(40, 50, 78);\">Develops, implements, and maintains SOP&rsquo;s for the department to ensure internal controls and policies are being adhered to around billing and collections processes.&nbsp;</li><li style=\"margin-left: 0in; font-family: verdana, sans-serif; font-size: 14px; color: rgb(40, 50, 78);\">Works closely with cross functional teams on initiatives, process improvements, and problem solving.&nbsp;</li><li style=\"margin-left: 0in; font-family: verdana, sans-serif; font-size: 14px; color: rgb(40, 50, 78);\">Monitors resolution of credit balances for refunds and adjustments.</li><li style=\"margin-left: 0in; font-family: verdana, sans-serif; font-size: 14px; color: rgb(40, 50, 78);\">Evaluates opportunities to automate work functions to reduce cost of doing business associated with labor costs.&nbsp;</li><li style=\"margin-left: 0in; font-family: verdana, sans-serif; font-size: 14px; color: rgb(40, 50, 78);\">Monitors team performance and identifies strategic opportunities to support long-term growth.&nbsp;</li><li style=\"margin-left: 0in; font-family: verdana, sans-serif; font-size: 14px; color: rgb(40, 50, 78);\">Manages multiple priorities effectively while meeting established deadlines.&nbsp;</li><li style=\"margin-left: 0in; font-family: verdana, sans-serif; font-size: 14px; color: rgb(40, 50, 78);\">Participates in interviews and evaluates candidates for open positions.&nbsp;</li><li style=\"margin-left: 0in; font-family: verdana, sans-serif; font-size: 14px; color: rgb(40, 50, 78);\">Manages timecards to ensure accurate timekeeping and payroll readiness.</li><li style=\"margin-left: 0in; font-family: verdana, sans-serif; font-size: 14px; color: rgb(40, 50, 78);\">Coordinates PTO to maintain coverage and ensure compliance.</li><li style=\"margin-left: 0in; font-family: verdana, sans-serif; font-size: 14px; color: rgb(40, 50, 78);\">Processes write-offs in accordance with policy and documentation requirements.</li><li style=\"margin-left: 0in; font-family: verdana, sans-serif; font-size: 14px; color: rgb(40, 50, 78);\">Supports daily operations and helps resolve escalations as needed.</li><li style=\"margin-left: 0in; font-family: verdana, sans-serif; font-size: 14px; color: rgb(40, 50, 78);\">Distributes workload to balance team capacity, monitors productivity and ensures service-level expectations are met.</li><li style=\"margin-left: 0in; font-family: verdana, sans-serif; font-size: 14px; color: rgb(40, 50, 78);\">Supports onboarding and training while reinforcing standard processes and best practices.</li><li style=\"margin-left: 0in; font-family: verdana, sans-serif; font-size: 14px; color: rgb(40, 50, 78);\">Ensures billing accuracy, completeness, and compliance.</li><li style=\"margin-left: 0in; font-family: verdana, sans-serif; font-size: 14px; color: rgb(40, 50, 78);\">Monitors billing cycles and resolve discrepancies in a timely manner.</li><li style=\"margin-left: 0in; font-family: verdana, sans-serif; font-size: 14px; color: rgb(40, 50, 78);\">Serves as back-up to the Manager, Billing Operations.</li><li style=\"margin-left: 0in; font-family: verdana, sans-serif; font-size: 14px; color: rgb(40, 50, 78);\">Other duties and projects as assigned.</li></ul></div><p style=\"margin-left:0in;\"><span style=\"font-family: verdana, sans-serif; font-size: 14px; color: rgb(40, 50, 78);\"><strong>&nbsp;</strong><strong>Required Qualifications</strong></span></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;margin-left: 12.3px;\"><li style=\"margin-left: 0in; font-family: verdana, sans-serif; font-size: 14px; color: rgb(40, 50, 78);\">Bachelor&rsquo;s degree in Accounting, Business, Healthcare Administration, Finance, or a related field required; equivalent combination of education and relevant experience may be considered in lieu of a degree.</li><li style=\"margin-left: 0in; font-family: verdana, sans-serif; font-size: 14px; color: rgb(40, 50, 78);\">Minimum of three (3) years experience in billing or financial operations.</li><li style=\"margin-left: 0in; font-family: verdana, sans-serif; font-size: 14px; color: rgb(40, 50, 78);\">Demonstrated knowledge of pharmacy billing and collections practices across multiple payer types, including an understanding of operational controls and reimbursement workflows.</li><li style=\"margin-left: 0in; font-family: verdana, sans-serif; font-size: 14px; color: rgb(40, 50, 78);\">Strong supervisory, coaching, and team development capabilities with the ability to drive accountability, performance, and engagement.</li><li style=\"margin-left: 0in; font-family: verdana, sans-serif; font-size: 14px; color: rgb(40, 50, 78);\">Excellent verbal and written communication skills, with the ability to communicate effectively across all levels of the organization.</li><li style=\"margin-left: 0in; font-family: verdana, sans-serif; font-size: 14px; color: rgb(40, 50, 78);\">Strong analytical and problem-solving skills, with the ability to evaluate operational issues, interpret performance data, and make sound, timely decisions.</li><li style=\"margin-left: 0in; font-family: verdana, sans-serif; font-size: 14px; color: rgb(40, 50, 78);\">High degree of professionalism, discretion, sound judgment, and attention to detail.</li><li style=\"margin-left: 0in; font-family: verdana, sans-serif; font-size: 14px; color: rgb(40, 50, 78);\">Proficiency in Microsoft Office applications, particularly Excel, Outlook, and PowerPoint.</li></ul></div><p style=\"margin-left:0in;\"><span style=\"font-family: verdana, sans-serif; font-size: 14px; color: rgb(40, 50, 78);\"><strong>Preferred Qualifications</strong></span></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;margin-left: 12.3px;\"><li style=\"margin-left: 0in; font-family: verdana, sans-serif; font-size: 14px; color: rgb(40, 50, 78);\">Minimum of one (1) year experience in a supervisor or team lead role.</li><li style=\"margin-left: 0in; font-family: verdana, sans-serif; font-size: 14px; color: rgb(40, 50, 78);\">Experience leading process improvement or workflow optimization initiatives within revenue cycle, billing operations, or related functions.</li></ul></div><p style=\"margin-left:0in;\"><span style=\"font-family: verdana, sans-serif; font-size: 14px; color: rgb(40, 50, 78);\"><strong>Work Environment</strong></span></p><p style=\"margin-left:0in;\"><span style=\"font-family: verdana, sans-serif; font-size: 14px; color: rgb(40, 50, 78);\">This position operates in a home or professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and fax machines.</span></p><p style=\"margin-left:0in;\"><span style=\"font-family: verdana, sans-serif; font-size: 14px; color: rgb(40, 50, 78);\"><strong>Physical Demands</strong></span></p><p style=\"margin-left:0in;\"><span style=\"font-family: verdana, sans-serif; font-size: 14px; color: rgb(40, 50, 78);\">While performing the duties of this job, the employee is regularly required to see, talk, or hear. The employee frequently is required to sit; stand; walk; use hands and fingers to handle or feel; and reach with hands and arms. Visual acuity is necessary for tasks such as reading, observing surroundings, or working with various forms of data. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.</span></p><p style=\"margin-left:0in;\" data-pasted=\"true\"><span style=\"font-family: verdana, sans-serif; font-size: 14px; color: rgb(40, 50, 78);\"><strong>Benefits:&nbsp;</strong></span></p><p style=\"margin-left:0in;\"><span style=\"font-family: verdana, sans-serif; font-size: 14px; color: rgb(40, 50, 78);\">Hybrid, remote and flexible on-site work schedules are available, based on the position. PANTHERx Rare Pharmacy also affords an excellent benefit package, including but not limited to medical, dental, vision, health savings and flexible spending accounts, 401K with employer matching, employer-paid life insurance and short/long term disability coverage, and an Employee Assistance Program! Generous paid time off is also available to all full-time employees, as well as limited paid time off for part-time employees. Of course we offer paid holidays too!</span></p><p style=\"margin-left:0in;\"><span style=\"font-family: verdana, sans-serif; font-size: 14px; color: rgb(40, 50, 78);\"><strong>Equal Opportunity:</strong></span></p><p style=\"margin-left:0in;\"><span style=\"font-family: verdana, sans-serif; font-size: 14px; color: rgb(40, 50, 78);\">PANTHERx Rare Pharmacy is an equal opportunity employer, and does not discriminate in recruiting, hiring, promotions or any term or condition of employment based on race, age, religion, gender, ethnicity, sexual orientation, gender identity, disability, protected veteran&#39;s status, or any other characteristic protected by federal, state or local laws.</span></p><p style=\"margin-left:0in;\"><br></p></div></div>\n",
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