Customer Service Representative

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    "region": "LA",
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    "datePosted": "2026-06-22T04:00:00.000Z",
    "description": "<h2>Overview</h2>\n<p><strong>Who we are: </strong></p>\n<p> </p>\n<p>We are a family-owned and operated company with a small business feel but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions. </p>\n<p>We prioritize our employees and welcome you to the family through on-going training and unmatched rewards, like full benefits, and a matching 401(k).  </p>\n<p> </p>\n<p>Looking to <strong>TRADE UP</strong> to a better opportunity? <strong>Axsom Air </strong>is looking for a self-motivated individual with a positive attitude to join our growing and dedicated Customer Support team. The Customer Service Representative is paid hourly plus opportunity for spiffs and commissions.   </p>\n<p> </p>\n<p><strong>Why join our team</strong>: </p>\n<p>We care for our employees' well-being and structure our company so that our front-line employees are rewarded appropriately for their hard work. </p>\n<ul>\n <li><p>Uncapped Pay Potential </p></li>\n <li><p>Medical, Prescription, Dental, Vision Insurance </p></li>\n <li><p>Disability and Term Life Insurance </p></li>\n <li><p>Matching 401(k) </p></li>\n <li><p>On-going training & development and growth opportunities </p></li>\n <li><p>Paid Holidays </p></li>\n <li><p>Paid Time Off (PTO) </p></li>\n</ul>\n<p><strong>What you will do: </strong></p>\n<ul>\n <li><p>Manage incoming calls from customers </p></li>\n <li><p>Schedule and manage customer estimates </p></li>\n <li><p>Identify and assess customers’ needs to achieve full satisfaction of work provided </p></li>\n <li><p>Manage customer and technician schedules </p></li>\n <li><p>Renew and manage maintenance agreements </p></li>\n <li><p>Build relationships with customers and provide top-level service and support </p></li>\n <li><p>Maintain accurate and detailed records of customer needs, requests, and tasks performed </p></li>\n <li><p>Appropriately handle and de-escalate customer complaints and concerns </p></li>\n</ul>\n<p><strong>Who you are: </strong></p>\n<ul>\n <li><p>1+ years of call center or customer support experience preferred </p></li>\n <li><p>Experience with MS Office products preferred </p></li>\n <li><p>Experience with Service Titan preferred </p></li>\n</ul> \n<p> </p>\n<p> </p>\n<p>If this sounds like the perfect opportunity for you, don’t wait! Apply today! </p>\n<p> </p>\n<p>We are an Equal Employment Opportunity Employer </p>\n<p> </p>\n<p>Job Type: Full-time </p>\n<p>Salary: $15.00-$18.00/hour</p>\n<p>Ability to commute/relocate: </p>\n<ul>\n <li><p>Natchitoches, LA: Reliably commute or planning to relocate before starting work (Required) </p></li>\n</ul>",
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          "addressRegion": "LA",
          "streetAddress": "4150 University Parkway",
          "addressCountry": "US",
          "addressLocality": "Natchitoches",
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    "validThrough": "2027-06-22T04:00:00.000Z",
    "employmentType": "FULL_TIME",
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      "name": "Axsom Air of LA",
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    "occupationalCategory": "Customer Service & Support"
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