Cloud Contact Center Engineer - Webex ( 6 Month Contract)

{
  "content_hash": "8ef0c648aa092e8ebd83d5cdb8ce58d9449b121bd72b7411a2104fc0d3386e93",
  "source_hash": "f71177679cb2c9f2f8f1c0b394a194b3f4cff2b3d893d949ad907cece26e8da8",
  "last_changed_at": "2026-06-06T07:56:46.083Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Louisville, KY",
    "city": "Louisville",
    "region": "KY",
    "country": "United States",
    "is_remote": true,
    "confidence": 0.9
  },
  "salary_max": 60,
  "salary_min": 50,
  "inferred_at": "2026-06-06T07:56:46.063Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Louisville, KY",
      "city": "Louisville",
      "region": "KY",
      "country": "United States",
      "is_remote": true,
      "confidence": 0.9
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": "remote",
  "salary_period": "hour",
  "workplace_type": "remote",
  "salary_currency": "USD"
}

{}

{
  "lists": [
    {
      "text": "What You'll Do: ",
      "content": "<div>\n\n<li>\n<p data-path-to-node=\"12,0,0\">Oversee PSTN connectivity and carrier relationships; proactively troubleshoot and resolve routing complexities.</p>\n</li>\n<li>\n<p data-path-to-node=\"12,1,0\">Support comprehensive number porting activities, including <strong data-path-to-node=\"12,1,0\" data-index-in-node=\"88\">Letter of Authorization (LOA)</strong> submission, validation, and direct carrier coordination.</p>\n</li>\n<li>\n<p data-path-to-node=\"12,2,0\">Maintain and audit the enterprise phone number inventory and Direct Inward Dialing (<strong data-path-to-node=\"12,2,0\" data-index-in-node=\"103\">DID</strong>) assignment processes.</p>\n</li>\n<li>\n<p data-path-to-node=\"12,3,0\">Core administration and operational support for the&nbsp;<strong data-path-to-node=\"12,3,0\" data-index-in-node=\"77\">Webex Contact Center (WxCC)</strong> platform.</p>\n</li>\n<li>\n<p data-path-to-node=\"12,4,0\">Build, maintain, and optimize intricate call flows and Interactive Voice Response (<strong data-path-to-node=\"12,4,0\" data-index-in-node=\"107\">IVR</strong>) logic utilizing <strong data-path-to-node=\"12,4,0\" data-index-in-node=\"128\">Flow Designer</strong>.</p>\n</li>\n<li>\n<p data-path-to-node=\"12,5,0\">Design, deploy, and manage Webex Contact Center pillars:</p>\n<ul data-path-to-node=\"12,5,1\">\n<li>\n<p data-path-to-node=\"12,5,1,0,0\"><em data-path-to-node=\"12,5,1,0,0\" data-index-in-node=\"0\">Entry Points</em></p>\n</li>\n<li>\n<p data-path-to-node=\"12,5,1,1,0\"><em data-path-to-node=\"12,5,1,1,0\" data-index-in-node=\"0\">Queues</em></p>\n</li>\n<li>\n<p data-path-to-node=\"12,5,1,2,0\"><em data-path-to-node=\"12,5,1,2,0\" data-index-in-node=\"0\">Routing Strategies</em></p>\n</li>\n\n\n<li>\n<p data-path-to-node=\"12,6,0\">Rapidly isolate and resolve issues tied to call routing anomalies, queue behaviors, and overall contact center performance degradation.</p>\n</li>\n<li>\n<p data-path-to-node=\"12,7,0\">Partner closely with internal business units to enhance customer experience (CX) and drive call-handling efficiencies.</p>\n</li>\n\n</ul></li></div>"
    },
    {
      "text": "What You'll Bring: ",
      "content": "<div>\n\n<li>\n<p data-path-to-node=\"16,0,0\">Proven experience navigating <strong data-path-to-node=\"16,0,0\" data-index-in-node=\"45\">PSTN</strong>, <strong data-path-to-node=\"16,0,0\" data-index-in-node=\"51\">SIP</strong>, and advanced voice routing concepts.</p>\n</li>\n<li>\n<p data-path-to-node=\"16,1,0\">Hands-on experience managing the entire number porting lifecycle (<strong data-path-to-node=\"16,1,0\" data-index-in-node=\"86\">LOA workflows</strong>, carrier validation).</p>\n</li>\n<li>\n<p data-path-to-node=\"16,2,0\">Direct, demonstrable administration experience within a <strong data-path-to-node=\"16,2,0\" data-index-in-node=\"76\">Webex Contact Center</strong> environment.</p>\n</li>\n<li>\n<p data-path-to-node=\"16,3,0\">Practical working knowledge of <strong data-path-to-node=\"16,3,0\" data-index-in-node=\"46\">IVR design</strong>, queue mechanics, and entry-point routing strategies.</p>\n</li>\n<li>\n<p data-path-to-node=\"16,4,0\">Strong, methodical troubleshooting skills spanning both traditional voice infrastructure and cloud contact center ecosystems.</p>\n</li>\n\n</div>"
    },
    {
      "text": "Preferred Skills: ",
      "content": "<div>\n\n<li>\n<p data-path-to-node=\"18,0,0\">Direct experience utilizing <strong data-path-to-node=\"18,0,0\" data-index-in-node=\"51\">Webex Contact Center Flow Designer</strong>.</p>\n</li>\n<li>\n<p data-path-to-node=\"18,1,0\">Familiarity with deploying <strong data-path-to-node=\"18,1,0\" data-index-in-node=\"47\">skill-based routing</strong> matrices and optimizing queue performance.</p>\n</li>\n<li>\n<p data-path-to-node=\"18,2,0\">Previous exposure to enterprise voice platform migrations or legacy-to-cloud modernization efforts.</p>\n</li>\n\n</div>"
    }
  ],
  "country": "US",
  "createdAt": 1780693219639,
  "updatedAt": null,
  "categories": {
    "team": "Tech",
    "location": "Louisville, KY",
    "commitment": "Contract",
    "department": "Solutions",
    "allLocations": [
      "Louisville, KY"
    ]
  },
  "salaryRange": {
    "max": 60,
    "min": 50,
    "currency": "USD",
    "interval": "per-hour-wage"
  },
  "workplaceType": "remote"
}