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    "requisitionDescription": "<div><p data-pasted=\"true\">Join Our Team as a<strong>&nbsp;Guest Services Supervisor&nbsp;</strong>at the Embassy Suites Asheville Downtown!</p><p>At <strong>Parks Hospitality Group</strong>, we are seeking an experienced and motivated Guest Services Supervisor to lead our front desk team. In this key leadership role, you&rsquo;ll oversee daily front desk operations, provide excellent guest service, and mentor a team of Guest Services Representatives. You&rsquo;ll ensure smooth and efficient front desk procedures while handling complex guest interactions and collaborating with other departments to ensure guest satisfaction.</p><p><strong>What You&rsquo;ll Do:</strong></p><ul type=\"disc\"><li>Train and mentor Guest Services Representatives, ensuring they provide exceptional guest service.</li><li>Oversee daily front desk operations, ensuring procedures are followed and guest needs are met promptly and efficiently.</li><li>Handle guest check-ins and check-outs, addressing any issues or special requests.</li><li>Resolve guest complaints or concerns with professionalism and a focus on positive outcomes.</li><li>Ensure guest information and reservations are managed effectively in the Property Management System (PMS).</li><li>Monitor front desk staff performance, providing feedback and coaching as needed.</li><li>Assist with scheduling and staffing to ensure adequate coverage during peak times.</li><li>Collaborate with housekeeping, maintenance, and management to meet guest needs.</li><li>Oversee front desk administrative tasks, including tracking inventory and maintaining supplies.</li></ul><p><strong>What You&rsquo;ll Need:</strong></p><ul type=\"disc\"><li>A high school diploma or equivalent.</li><li>3+ years of experience in a front desk or guest services role in a hotel.</li><li>Strong leadership, customer service, and communication skills.</li><li>Advanced knowledge of property management systems and front desk procedures.</li><li>Ability to troubleshoot and resolve guest issues with tact and professionalism.</li><li>Flexibility to work shifts, weekends, and holidays as needed.</li><li>TIPS certification required at hire to ensure responsible alcohol service.</li><li>CPR certification required to ensure safety in emergency situations.</li><li>Prior experience with cash handling, including accurate transaction processing.</li></ul><p><strong>Why You&rsquo;ll Love Working Here:</strong></p><ul type=\"disc\"><li>Competitive pay and comprehensive benefits, including medical and dental from day one for full-time team members.</li><li>Paid time off (PTO) for all team members, because we value your well-being.</li><li>Team Member Recognition Program to celebrate your achievements.</li><li>Discounts on hotel stays and dining.</li><li>Opportunities for personal and professional growth within Parks Hospitality Group, a company recognized as a Best Place to Work.</li></ul><p><strong>About Us:</strong></p><p>At Parks Hospitality Group, we strive for excellence in everything we do. Our team is dedicated to delivering outstanding service and creating memorable experiences for our guests. We offer a supportive and collaborative environment that promotes growth and rewards hard work.</p><p><strong>Location:</strong></p><p>Embassy Suites Asheville Downtown</p><p>192 Haywood St</p></div>\n",
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