Digital Reporter Regional Manager

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    "requisitionDescription": "<div><div><div><div><link href=\"https://cdn.jsdelivr.net/npm/[email protected]/css/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://cdn.jsdelivr.net/npm/[email protected]/css/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><div style=\"font-family:'Segoe UI';font-size:14px;font-style:normal;font-weight:400;line-height:20px;\" data-pasted=\"true\"><h2><strong>Digital Reporter Regional Manager</strong></h2><h3><strong>Overview</strong></h3><p>U.S. Legal Support is seeking a <strong>Digital Reporter Regional Manager</strong> to lead and support a team of Digital Reporters (DRs) within an assigned region. This role is responsible for overseeing utilization, productivity, and daily operations while ensuring a high standard of quality and service delivery.</p><p>The Digital Reporter Regional Manager serves as a key liaison between Digital Reporters and internal operational teams, driving efficiency, consistency, and performance across the Digital Reporting function. This position combines leadership, operational oversight, and hands-on support&mdash;including managing hiring, interviews, and onboarding&mdash;to build a high-performing team.</p><hr><h3>Location - Texas or Florida preferred - Must live CST or EST<br><br><strong>Key Responsibilities</strong></h3><p><strong>Team Leadership &amp; Hiring</strong></p><ul><li>Manage the full hiring lifecycle for Digital Reporters, including sourcing, interviewing, and selection</li><li>Partner with recruiting and leadership to identify staffing needs and maintain appropriate regional coverage</li><li>Facilitate department onboarding for new hires, ensuring a smooth transition and successful integration into workflows</li><li>Provide ongoing coaching, performance feedback, and development support to team members</li></ul><p><strong>Operations &amp; Utilization Management</strong></p><ul><li>Serve as the primary liaison between Digital Reporters and regional scheduling teams to align assignments with skill sets and job requirements</li><li>Monitor daily and per-job utilization, tracking hours and performance metrics for leadership visibility</li><li>Oversee jobs in progress, managing timelines and proactively addressing delays with reporters or production teams</li></ul><p><strong>Support &amp; Issue Resolution</strong></p><ul><li>Provide frontline support to Digital Reporters, troubleshooting issues in real time and escalating when necessary</li><li>Serve as the primary point of contact for technical troubleshooting and procedural questions</li><li>Track and manage IT tickets from initial report through resolution</li></ul><p><strong>Process &amp; Quality Management</strong></p><ul><li>Ensure adherence to company-defined processes, protocols, and best practices across all workflow stages</li><li>Deliver ongoing feedback on work quality, accuracy, and performance standards</li><li>Identify opportunities for process improvement and operational efficiency</li></ul><p><strong>Training &amp; Development</strong></p><ul><li>Facilitate practical and technical training during new hire onboarding</li><li>Reinforce best practices and provide continuous training to support team success</li></ul><hr><h3><strong>Qualifications</strong></h3><ul><li>Experience supporting daily court reporting operations, including scheduling and production workflows</li><li>Strong knowledge of court reporting procedures, practices, and protocols</li><li>Experience managing hiring processes, including interviewing and onboarding preferred</li><li>Associate degree (A.A.) or equivalent work experience preferred</li></ul><hr><h3><strong>Core Competencies</strong></h3><ul><li>Strong communication and interpersonal skills</li><li>Excellent problem-solving and issue resolution abilities</li><li>Ability to manage multiple priorities in a fast-paced environment</li><li>Strong organizational skills and attention to detail</li><li>Proactive, team-oriented mindset with a focus on service excellence</li></ul><hr><h3><strong>Benefits</strong></h3><ul><li>Competitive compensation package</li><li>Comprehensive health, dental, and vision benefits</li><li>401(k) with company match</li><li>Paid time off and holidays</li><li>Opportunities for professional growth and career advancement</li></ul></div></div></div></div></div></div>\n",
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