Stock Associate- The LEGO Shop Ambassador

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    "datePosted": "2026-06-04T04:00:00.000Z",
    "description": "<h2>What you'll bring to the team</h2>\n<h1>Are you ready to be a LEGO Shop Ambassador?</h1>\n<h2>Build Smiles. Inspire Creativity. Bring the LEGO® Brand to Life!</h2>\n<p>Are you passionate about LEGO® and creating memorable experiences for guests? Join the team at LEGOLAND California as a <strong>LEGO Shop Ambassador</strong>, where you'll help guests of all ages discover the perfect LEGO set, create awesome moments, and make every visit unforgettable.</p>\n<p>As the face of the LEGO brand within our retail locations, you'll deliver exceptional customer service, share your product knowledge, and help create a welcoming, fun, and engaging shopping environment.</p>\n<p> </p>\n<p> </p>\n<p></p>\n<p> </p>\n<h2>Position Summary</h2>\n<p>The LEGO Shop Ambassador is responsible for delivering an outstanding guest experience by providing exceptional customer service, promoting LEGO products and programs, and creating a welcoming retail environment. This role serves as a brand ambassador for both LEGO and LEGOLAND California, helping guests find products that meet their needs while driving sales through product knowledge, engagement, and personalized recommendations.</p>\n<p>The ideal candidate is energetic, guest-focused, passionate about the LEGO brand, and thrives in a fast-paced retail environment.</p>\n<h2>Key Responsibilities</h2>\n<h3>Guest Experience & Sales</h3>\n<ul>\n <li>Create memorable shopping experiences for guests of all ages.</li>\n <li>Welcome and engage every guest through friendly, personalized interactions.</li>\n <li>Utilize LEGO sales training techniques to identify guest needs and recommend products.</li>\n <li>Build customer relationships through exceptional service and genuine enthusiasm.</li>\n <li>Promote and educate guests on LEGO products, features, and benefits.</li>\n <li>Drive sales through cross-selling, upselling, and product recommendations.</li>\n <li>Promote the LEGO Insiders program and assist guests with enrollment and benefits.</li>\n</ul>\n<h3>Brand Representation</h3>\n<ul>\n <li>Serve as a positive ambassador for the LEGO and LEGOLAND brands.</li>\n <li>Demonstrate passion and enthusiasm for LEGO products and experiences.</li>\n <li>Support the store mission of <strong>\"Creating Awesome Moments for Guests of All Ages.\"</strong></li>\n <li>Consistently represent company values and brand standards.</li>\n</ul>\n<h3>Guest Resolution & Problem Solving</h3>\n<ul>\n <li>Proactively address guest questions and concerns with professionalism and care.</li>\n <li>Resolve issues while adhering to company policies and procedures.</li>\n <li>Adapt to changing business needs and maintain a positive attitude in a fast-paced environment.</li>\n</ul>\n<h3>Teamwork & Store Operations</h3>\n<ul>\n <li>Collaborate with team members to support daily store operations.</li>\n <li>Assist with merchandising, restocking, and maintaining product displays.</li>\n <li>Keep the retail environment clean, organized, safe, and inviting.</li>\n <li>Support store goals and contribute to a positive team culture.</li>\n</ul>\n<h3>Compliance & Integrity</h3>\n<ul>\n <li>Follow all LEGOLAND policies, procedures, and safety standards.</li>\n <li>Demonstrate honesty, accountability, and professionalism in all interactions.</li>\n <li>Maintain confidentiality and handle transactions responsibly.</li>\n</ul>\n<h2>Qualifications & Experience</h2>\n<h2>Education & Experience</h2>\n<ul>\n <li>High school diploma or equivalent preferred.</li>\n <li>Previous retail, customer service, sales, hospitality, theme park, or guest-facing experience preferred.</li>\n <li>Experience working with cash handling and point-of-sale systems is a plus.</li>\n <li>Experience promoting loyalty or membership programs is beneficial.</li>\n</ul>\n<h2>Physical Requirements</h2>\n<ul>\n <li>Ability to stand and walk for up to 90% of your shift.</li>\n <li>Frequent use of hands and arms to handle merchandise and operate retail equipment.</li>\n <li>Ability to bend, stoop, reach, and lift merchandise as needed.</li>\n <li>Ability to lift and carry up to 50 pounds with or without reasonable accommodation.</li>\n <li>Ability to work in a busy retail environment with frequent guest interaction.</li>\n</ul>\n<h2>Benefits</h2>\n<p></p>\n<p>Benefits of Merlin Entertainments</p>\n<p>·       Excellent health care options (medical, dental, and vision that encourage preventative care).</p>\n<p>·       Outstanding Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation.</p>\n<p>·       Merlin Magic Pass for friends and family to enjoy the parks & attractions</p>\n<p>·       Recognition Programs and Rewards</p>\n<p>·       401(k) program with company match</p>\n<p>·       Tuition reimbursement programs</p>\n<p>·       Numerous learning and advancement opportunities</p>\n<h2>Pay Range</h2>Compensation between USD $17.50/Hr.-USD $17.50/Hr.",
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