Bilingual Call Center Representative

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    "description": "<p><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"font-size:12pt\">Greater Family Health is a multi-site federally qualified health center providing comprehensive medical, dental and behavioral health services within the Chicagoland area. Our mission is to provide quality, affordable health care for all including those without the ability to pay.</span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"font-size:12pt\">This position is responsible for answering patient phone calls, scheduling appointments, data entry, and distribution of messages.</span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"font-size:12pt\"><strong>Responsibilities:</strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"font-size:12pt\">Act as the first point of contact with patients, answering calls with courtesy and professionalism.&nbsp;</span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"font-size:12pt\">Provide information, answer questions, and direct patients to appropriate resources.&nbsp;</span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"font-size:12pt\">Schedule patient appointments.</span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"font-size:12pt\">Identify urgent requests and emergencies, directing them to the appropriate team members.&nbsp;</span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"font-size:12pt\">Obtain and verify patient demographic, insurance, and billing information.&nbsp;</span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"font-size:12pt\">Accurately document patient interactions, inquiries, and appointment details into EPM/EHR System.</span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"font-size:12pt\">Professionally handle patient complaints and concerns with empathy.&nbsp;</span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"font-size:12pt\">Report to all scheduled work sites and shifts on time and fully prepared to engage in all job responsibilities; location of work sites and shifts will change at the discretion of the supervisor.</span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"font-size:12pt\">Perform other duties as assigned.</span></span></li>\r\n</ul>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"font-size:12pt\"><strong>Benefits:</strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"font-size:12pt\">Paid Training</span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"font-size:12pt\">401(K)</span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"font-size:12pt\">Medical, Dental and Vision Insurance</span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"font-size:12pt\">Life Insurance, Short-term and Long-term Disability</span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"font-size:12pt\">Paid-Time Off (Vacation, Sick, Personal, Holidays)</span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"font-size:12pt\">Employees have qualified for Public Service Loan Forgiveness (PSLF)</span></span></li>\r\n</ul>\r\n",
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