Client Service Coordinator

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  "last_changed_at": "2026-06-04T11:38:10.615Z",
  "active_status": "deleted"
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{
  "language": "en",
  "location": {
    "raw": "Oxford, Mississippi, 38655, United States",
    "city": "Oxford",
    "region": null,
    "country": "United States",
    "is_remote": false,
    "confidence": 0.95
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  "salary_min": null,
  "inferred_at": "2026-06-02T10:42:27.024Z",
  "launch_scope": {
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    "included": true,
    "location": {
      "raw": "Oxford, Mississippi, 38655, United States",
      "city": "Oxford",
      "region": null,
      "country": "United States",
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    "countries": [
      "United States"
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{
  "list_job": {
    "id": "110",
    "isRemote": null,
    "location": {
      "city": "Oxford",
      "state": "Mississippi"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18719",
    "locationType": "0",
    "jobOpeningName": "Client Service Coordinator ",
    "departmentLabel": "Client Success Team",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Oxford",
      "state": "Mississippi",
      "postalCode": "38655",
      "addressCountry": "United States"
    },
    "datePosted": "2026-05-19",
    "atsLocation": {
      "city": null,
      "state": null,
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      "countryId": null
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    "description": "<p><span style=\"font-weight: bold\">Job Summary:</span></p>\n<p>The Client Services Coordinator serves as a primary point of contact between the firm and its clients, ensuring timely, accurate, and professional communication and coordination of client projects. This role is responsible for supporting client-facing workflows, maintaining organized documentation, assisting with office operations, and contributing to a positive client and team experience through attention to detail, responsiveness, and adherence to firm processes. The position is highly visible and plays a key role in shaping the client's perception of the Firm.</p>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">Essential functions:</span></p>\n<ul>\n<li>Demonstrates regular and reliable attendance.</li>\n<li>Greets clients, visitors, and guests; determines the purpose of each person’s visit and directs or escorts them to the appropriate location.</li>\n<li>Answers and appropriately routes incoming phone calls.</li>\n<li>Contacts clients one business day prior to scheduled appointments to confirm appointment details, including time, location, and assigned team members.</li>\n<li>Receives, sorts, and distributes mail, documents, packages, and courier deliveries.</li>\n<li>Follows established Firm processes to ensure client projects are processed accurately and timely, including but not limited to project setup, scanning, assembly, billing support, and electronic filing.</li>\n<li>Accurately enters, updates, and maintains client and project information within Firm systems, including document management, billing, and workflow tools.</li>\n<li>Notifies clients of outstanding balances, assists clients with making payments, and supports setup of automatic payment arrangements in accordance with Firm policies and internal controls.</li>\n<li>Ensures required client documentation—such as engagement letters, powers of attorney, bank verification forms, and other authorization documents—is obtained, properly executed, and saved in the appropriate client file.</li>\n<li>Presents a professional image and courteous demeanor when interacting with clients, visitors, and Firm team members, whether in person, by phone, or electronically.</li>\n<li>Assists with maintaining shared office spaces (kitchen, conference rooms, restrooms, and other common areas) in an orderly, clean, and professional condition.</li>\n<li>Ensures the office is appropriately stocked with supplies, snacks, and beverages and coordinates reordering as needed.</li>\n<li>Orders and distributes meals for team members when requested.</li>\n<li>Supports Firm team members with special projects, administrative assistance, and coordination needs as assigned.</li>\n<li>Performs other duties assigned to support Firm operations.</li>\n<li>Works overtime as requested to meet business or client needs.</li>\n</ul>\n<p> </p>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">Required Skills and Abilities:  </span></p>\n<ul>\n<li>Self‑starter with the ability to prioritize tasks, remain organized, and seek guidance when needed from Senior Client Service Coordinators or management.</li>\n<li>Excellent verbal and written communication skills, with the ability to communicate professionally with clients in person, by phone, and through electronic communications.</li>\n<li>Ability to work effectively in a fast‑paced environment with frequent interruptions while maintaining accuracy and attention to detail.</li>\n<li>Strong commitment to quality work and avoidance of negligent errors.</li>\n<li>Ability to build and maintain long‑term relationships with clients and team members by exceeding expectations and delivering excellent customer service.</li>\n<li>Demonstrated ability to manage multiple priorities and meet deadlines.</li>\n<li>Ability to handle sensitive client and Firm information with discretion and confidentiality.</li>\n<li>Ability to identify issues and escalate concerns appropriately.</li>\n<li>Works effectively as part of a team and contributes to a collaborative, team‑oriented environment.</li>\n<li>Proficiency in Microsoft Office applications (Excel, Word, Outlook) and the ability to learn and adapt to new technology with ease.</li>\n<li>Maintains a consistently professional appearance and demeanor in alignment with Firm dress and appearance standards. Recognizing this position serves as a visible representative of the Firm to clients and visitors.</li>\n</ul>\n<p><span style=\"font-weight: bold\">Supervisory responsibilities</span></p>\n<ul>\n<li>Not applicable.</li>\n</ul>\n<p><span style=\"font-weight: bold\">Work environment</span></p>\n<ul>\n<li>The work environment is an air-conditioned office setting with lighting and minimal noise.</li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">Physical requirements:</span></p>\n<ul>\n<li>Sedentary work.</li>\n<li>Requires the ability to operate standard office equipment and keyboards.</li>\n<li>Repetitive motion involving substantial movements of the wrists, hands, and fingers.</li>\n<li>Requires close visual acuity for tasks such as preparing and analyzing data, transcribing, reading, and viewing a computer screen.</li>\n<li>Speaking: Ability to communicate clearly and effectively in person and by telephone.</li>\n<li>Hearing: Ability to hear, understand, and distinguish speech and other sounds in person or via telephone.</li>\n<li>Ability to walk short distances, stand, bend, stoop, and reach on an occasional basis to retrieve files, handle deliveries, or organize workspace materials</li>\n<li>Drive a vehicle to other office locations or client sites.</li>\n<li>Ability to exert up to 20 pounds of force occasionally and negligible force frequently to lift, carry, push, or pull objects.</li>\n</ul>\n<p> </p>\n<p><span style=\"font-weight: bold\">Travel required</span></p>\n<ul>\n<li>May travel as needed to other Byrne Zizzi locations or meet clients at their location.</li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">Required education and experience</span></p>\n<ul>\n<li>High school diploma or equivalent required.</li>\n<li>Proficiency in Microsoft Excel, Word, Outlook, and related business technology tools.</li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">Preferred education and experience</span></p>\n<ul>\n<li>Associate or bachelor’s degree preferred.</li>\n<li>Minimum of three (3) years of experience in a professional office environment providing customer or client services preferred.</li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">Other Duties</span></p>\n<p>This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Duties, responsibilities, and activities may change at any time with or without notice.</p>",
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    "departmentId": "18719",
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    "jobOpeningName": "Client Service Coordinator ",
    "departmentLabel": "Client Success Team",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://byrnezizzi.bamboohr.com/careers/110",
    "employmentStatusLabel": "Full-Time"
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