Manager, Residential Field Service Operations

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  "active_status": "active"
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  "location": {
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    "region": null,
    "country": "United States",
    "is_remote": true,
    "confidence": 0.95
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  "remote_policy": "remote",
  "salary_period": "year",
  "workplace_type": "remote",
  "salary_currency": "USD"
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{
  "lists": [
    {
      "text": "What You'll Do",
      "content": "\n<li>At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing:</li>\n\n<div><strong><em>Team Leadership &amp; Support (70%)</em></strong></div>\n\n<li>Lead and coach RFSMs to meet performance and quality targets</li>\n<li>Conduct regular 1:1s, team syncs, and feedback sessions to support professional growth</li>\n<li>Act as a primary escalation point for subcontractor and field issues</li>\n<li>Ensure consistent execution of processes, workflows, and service standards</li>\n<li>Lead onboarding and training efforts for new team members</li>\n\n<div><strong><em>Cross-Functional Alignment &amp; Execution (30%)</em></strong></div>\n\n<li>Collaborate with internal teams to resolve service delays, escalations, or process gaps</li>\n<li>Collaborate with Partner Account Managers (PAM), who oversee high impact FSP Relationship Management, to drive towards strong field performance</li>\n<li>Analyze service data to identify trends and recommend improvements</li>\n<li>Support documentation and process updates for field operations</li>\n<li>Ensure accurate tracking of service quality and subcontractor performance</li>\n"
    },
    {
      "text": "Who You Are",
      "content": "\n<li>A thoughtful leader who knows how to coach and motivate others</li>\n<li>Confident in making team-level decisions and handling escalations</li>\n<li>Organized and proactive in identifying areas for improvement</li>\n<li>Comfortable navigating a fast-paced, remote-first work environment</li>\n<li>Strong communicator who builds trust across teams</li>\n"
    },
    {
      "text": "Experience You’ll Need",
      "content": "\n<li>4+ years of experience in solar operations, field service management, or subcontractor oversight</li>\n<li>4+ years of experience leading or coaching a distributed team</li>\n<li>2+ years of directly managing employees</li>\n<li>Solid understanding of residential solar systems and service workflows</li>\n<li>Comfortable with data analysis and digital tools (e.g., CRMs, service platforms)</li>\n"
    },
    {
      "text": "Experience That’s a Plus",
      "content": "\n<li>Experience in a startup or high-growth company environment</li>\n<li>Familiarity with platforms like Salesforce, GSuite, Slack, or similar</li>\n<li>State Electrical Contractor License Holder</li>\n<li>NABCEP certification</li>\n<li>Experience scaling field teams or managing national service operations</li>\n<li>Experience managing leads or managers</li>\n"
    },
    {
      "text": "Logistics",
      "content": "\n<li>We plan to have this role start by the end of June</li>\n<li>We are unable to provide sponsorship for this role, now or in the future</li>\n"
    },
    {
      "text": "Work-Life & Culture",
      "content": "\n<li>Most of our roles offer the opportunity to work remotely</li>\n<li>If you are in the Seattle area, we offer a vibrant office space in the historic and beautiful Smith Tower, in the heart of Pioneer Square</li>\n<li>We prioritize applicants near one of our employee clusters and offer one or more local gatherings per year</li>\n<li>We provide outstanding benefits including family medical, dental, vision, disability, 401(k) administration and $1k match per year and thoughtful paid time off</li>\n<li>We offer 12 weeks of paid parental leave to all FTE employees (birthing and non-birthing) after 1 year, and four-week paid sabbatical leave after four years</li>\n<li>We offer a competitive total compensation package that includes monthly health insurance premiums, bonuses and long-term stock options for every employee</li>\n<li>We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture</li>\n<li>We have affinity groups to help employees feel seen and supported, such as Rainbow Array, Black Lights Matter, Neurospicy R Us, Puente and more.</li>\n<li>We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, come <a rel=\"noopener noreferrer\" href=\"https://www.omnidian.com/insights/topic/discover-our-story/\" class=\"postings-link\">Discover our Story</a>!</li>\n"
    },
    {
      "text": "Grow with Us",
      "content": "\n<li>We mentor and invest in our employees and prioritize them for future opportunities. Check out our <a rel=\"noopener noreferrer\" href=\"https://www.instagram.com/omnidian/reels/\" class=\"postings-link\">Instagram reels</a> to see a few career journey examples, or this <a href=\"https://www.youtube.com/watch?v=Qe55j-Fsmoo&amp;list=PLUeWjQ1TR6fUqzzILN3HKRyPC836MJWBA&amp;index=1\">Omnidian Career Experience</a> overview on YouTube.</li>\n<li>Internal candidates: Check out our advice on&nbsp;<a rel=\"noopener noreferrer\" href=\"https://omnidian.slab.com/posts/internal-transfer-job-application-process-lez7fwks\" class=\"postings-link\">Internal Transfer: Job Application Process</a></li>\n<li>Here are the roles in this career track:\n\n</li><li>Supervisor,&nbsp;Residential Field Service Operations</li>\n<li>Manager, Residential Field Service Operations (this role)</li>\n<li>Senior Manager, Residential Field Service Operations</li>\n\n\n<li>We’re a fast-growing growth company, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s going to be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply.</li>\n"
    }
  ],
  "country": "US",
  "createdAt": 1760032607879,
  "updatedAt": null,
  "categories": {
    "team": "Field Service Operations",
    "location": "Remote, US",
    "commitment": "Full-time",
    "department": "Service Network Management",
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      "Remote, US"
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