Operations Manager, Managed Venues

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  "location": {
    "raw": "Waterview Loft, Detroit, MI",
    "city": "Detroit",
    "region": "MI",
    "country": "United States",
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{
  "id": "497637",
  "job": {
    "id": "505006",
    "division": {
      "id": "2741",
      "name": "Hospitality"
    },
    "department": {
      "id": "33027",
      "name": "Waterview Loft at Port Detroit 800426"
    },
    "requisition_id": "3238",
    "structure_custom_group_one": null
  },
  "url": "https://continentalserves.pinpointhq.com/en/postings/6be12103-cc19-4588-a545-4ab85f9930c4",
  "path": "/en/postings/6be12103-cc19-4588-a545-4ab85f9930c4",
  "title": "Operations Manager, Managed Venues",
  "benefits": null,
  "location": {
    "id": "26452",
    "city": "Detroit",
    "name": "Waterview Loft",
    "province": "MI",
    "postal_code": "48226"
  },
  "deadline_at": null,
  "description": "<div><!--block-->The Managed Venues Operations Manager’s responsibility is to assist in oversite of the day-to-day operational execution across Continental’s managed venue portfolio. This role partners closely with the Director of Concessions, Senior Operations Manager and cross-functional teams to ensure consistent service execution, operational efficiency, and compliance across all venues.&nbsp; This position plays a key role in driving operational standards, managing venue assets, supporting event execution, and ensuring all venue-specific systems, including beverage operations and licensing requirements, are executed at a high level.&nbsp;</div>",
  "compensation": null,
  "reporting_to": "Robert Mauck",
  "workplace_type": "onsite",
  "benefits_header": "Job Benefits",
  "employment_type": "full_time",
  "workplace_type_text": "Onsite",
  "compensation_maximum": null,
  "compensation_minimum": null,
  "compensation_visible": false,
  "employment_type_text": "Full Time",
  "key_responsibilities": "<div><!--block--><strong>Managed Venue Operations &amp; Execution</strong></div><div><!--block-->· &nbsp; Help facilitate operational needs across all managed venue locations, including:&nbsp;</div><ul><li><!--block-->Waterview Loft / Detroit Port Authority&nbsp;</li><li><!--block-->Detroit Opera House&nbsp;</li><li><!--block-->Michigan Central Station&nbsp;</li><li><!--block-->Detroit Development Partnership (Cadillac Lodge)&nbsp;</li><li><!--block-->The MINT&nbsp;</li><li><!--block-->Planterra&nbsp;</li></ul><div><!--block-->· &nbsp; Partner with venue clients to maintain strong relationships, attend operational meetings, and communicate strategic opportunities.&nbsp;</div><div><!--block-->· &nbsp; Review event profiles (BEOs) and proactively identify operational risks, opportunities, and execution plans.&nbsp;</div><div><!--block-->· &nbsp; Ensure all departments are aligned on event execution through clear and timely communication.&nbsp;</div><div><!--block-->· &nbsp; Support onsite event execution as needed and provide post-event operational feedback and improvements.&nbsp;<br><br></div><div><!--block--><strong>Facility, Asset &amp; Vendor Management</strong></div><div><!--block-->· &nbsp; Identify, coordinate, and oversee facility maintenance and operational needs in partnership with venue clients and vendors.&nbsp;</div><div><!--block-->· &nbsp; Maintain accurate inventory and reporting of all Continental-owned assets at each venue.&nbsp;</div><div><!--block-->· &nbsp; Oversee third-party vendors and ensure service standards and contractual expectations are met.&nbsp;</div><div><!--block-->· &nbsp; Develop and implement venue-specific SOPs to standardize operations across all locations.&nbsp;</div><div><!--block-->· &nbsp; Manage and track budgeted operational expenses for each venue.&nbsp;<br><br></div><div><!--block--><strong>Beverage Operations &amp; Liquor License Compliance </strong><strong><em>(New / Expanded)</em></strong></div><div><!--block-->· &nbsp; Own all beverage-related operational processes for venues operating under a liquor license.&nbsp;</div><div><!--block-->· &nbsp; Create and manage beverage pull sheets for all applicable venues to support event execution and inventory accuracy.&nbsp;</div><div><!--block-->· &nbsp; Oversee beverage ordering, inventory management, and product allocation across all licensed venues.&nbsp;</div><div><!--block-->· &nbsp; Manage order receiving, verification, and reconciliation to ensure accuracy and proper storage.&nbsp;</div><div><!--block-->· &nbsp; Ensure timely and accurate invoice review, coding, and submission in alignment with finance processes.&nbsp;</div><div><!--block-->· &nbsp; Maintain compliance with all state and local liquor license laws, including proper handling, storage, service, and reporting requirements.&nbsp;</div><div><!--block-->· &nbsp; Partner with internal teams (Sales, Operations, Beverage Team) to align beverage offerings with event needs and budgets.&nbsp;</div><div><!--block-->· &nbsp; Monitor beverage cost controls, waste, and inventory variances; implement corrective actions as needed.&nbsp;<br><br></div><div><!--block--><strong>Concessions &amp; Revenue Operations</strong></div><div><!--block-->· &nbsp; Oversee concession operations at key venues including Detroit Opera House, Cadillac Lodge, and Michigan Central Station.&nbsp;</div><div><!--block-->· &nbsp; Partner with leadership to execute concession events and optimize service models.&nbsp;</div><div><!--block-->· &nbsp; Develop and manage concession menus, budgets, and sales forecasts.&nbsp;</div><div><!--block-->· &nbsp; Oversee purchasing, inventory, and cost controls for concessions operations.&nbsp;</div><div><!--block-->· &nbsp; Report financial performance and operational insights to both Continental leadership and venue partners.&nbsp;<br><br></div><div><!--block--><strong>Systems, Reporting &amp; Continuous Improvement</strong></div><div><!--block-->· &nbsp; Oversee Point of Sale (POS) operations across managed venues and events.&nbsp;</div><div><!--block-->· &nbsp; Track and report on operational performance, identifying trends and improvement opportunities.&nbsp;</div><div><!--block-->· &nbsp; Drive continuous improvement initiatives to enhance efficiency, service quality, and profitability.&nbsp;</div><div><!--block-->· &nbsp; Ensure alignment with company-wide operational standards, systems, and processes.<strong>&nbsp;</strong></div>",
  "compensation_currency": null,
  "compensation_frequency": null,
  "skills_knowledge_expertise": "<div><!--block--><strong>Required:</strong></div><div><!--block-->· &nbsp; Bachelor’s Degree in Hospitality, Business Management, or equivalent experience.&nbsp;</div><div><!--block--><strong><br>Preferred:</strong></div><div><!--block-->· &nbsp; 1–3+ years of operations management experience in catering, hospitality, or venue management.&nbsp;</div><div><!--block-->· &nbsp; Experience managing beverage programs and/or liquor license compliance strongly preferred.&nbsp;</div><div><!--block--><strong><br>Knowledge, Skills &amp; Abilities (KSAs)</strong></div><div><!--block-->· &nbsp; Strong operational leadership with the ability to manage multiple venues and priorities simultaneously&nbsp;</div><div><!--block-->· &nbsp; High attention to detail with a focus on execution, organization, and follow-through&nbsp;</div><div><!--block-->· &nbsp; Effective communicator across departments, clients, and leadership teams&nbsp;</div><div><!--block-->· &nbsp; Financial acumen related to budgeting, inventory, and cost control&nbsp;</div><div><!--block-->· &nbsp; Ability to build strong relationships and influence cross-functional teams&nbsp;</div><div><!--block-->· &nbsp; Results-driven with a proactive, problem-solving mindset&nbsp;</div><div><!--block-->· &nbsp; Commitment to hospitality, service excellence, and continuous improvement&nbsp;<br><br></div><div><!--block--><strong>Physical Demands</strong></div><div><!--block-->The role requires the ability to stand, walk, bend, lift, and move intermittently throughout the workday. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.</div><div><!--block--><strong><br>Additional Notes</strong></div><div><!--block-->This job description is intended to outline the general scope of responsibilities and is not all-inclusive. Duties may evolve based on business needs. Continental is an Equal Opportunity Employer.<br><br><br>#IND102<br>#LI-AB1<br>#ZRCS</div>",
  "key_responsibilities_header": "Key Responsibilities",
  "skills_knowledge_expertise_header": "Skills, Knowledge & Expertise"
}