Coffee Advisor

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{
  "language": "en",
  "location": {
    "raw": "Berkeley, California, 94710, United States",
    "city": "Berkeley",
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    "country": "United States",
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    "confidence": 0.95
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  "salary_min": 65000,
  "inferred_at": "2026-06-01T12:16:54.911Z",
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    "countries": [
      "United States"
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  "remote_policy": null,
  "salary_period": "year",
  "workplace_type": "on_site",
  "salary_currency": "USD"
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    "id": "259",
    "isRemote": null,
    "location": {
      "city": "Berkeley",
      "state": "California"
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    "departmentId": "18458",
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    "jobOpeningName": "Coffee Advisor",
    "departmentLabel": "Customer Experience",
    "employmentStatusLabel": "Full-Time"
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  "detail_job_opening": {
    "location": {
      "city": "Berkeley",
      "state": "California",
      "postalCode": "94710",
      "addressCountry": "United States"
    },
    "datePosted": "2026-05-05",
    "atsLocation": {
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    "description": "<p><span style=\"font-size: 10pt\">Role: Coffee Advisor</span></p>\n<p><span style=\"font-size: 10pt\">Department: Customer Experience</span></p>\n<p><span style=\"font-size: 10pt\">Reports To: Senior Customer Success Manager</span></p>\n<p><span style=\"font-size: 10pt\">Compensation Range: $65,000 - $75,000 per year </span></p>\n<p><br><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-size: 10pt; font-weight: bold\">About Us</span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-size: 10pt\">Headquartered in Berkeley, CA, Bellwether Coffee is working to positively transform the coffee industry by making coffee roasting more accessible and sustainable. </span></p>\n<p><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-size: 10pt\">Our revolutionary electric, ventless commercial coffee roaster does not require gas lines or expensive ventilation. It’s the most consistent and controllable roaster available, has the lowest carbon footprint of any commercial roaster ever made, and was designed by coffee people who want a better future. Our roasting platform allows Bellwether customers to easily and responsibly source green coffee from incredible coffee farms around the world, expertly roast using artisan-crafted roast profiles, and share fresh, delicious coffee!</span></p>\n<p><br><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-size: 10pt; font-weight: bold\">About this role</span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-size: 10pt\">The </span><span style=\"font-size: 10pt\">Coffee Advisor</span><span style=\"color: rgb(34, 34, 34); font-size: 10pt\"> will report to the Senior Customer Success Manager and </span><span style=\"font-size: 10pt\">is a critical role bridging the initial sale and long-term product adoption and customer success. This person is responsible for the successful transition of new Bellwether customers onto our roasting platform and into the broader Bellwether ecosystem.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-size: 10pt\">This role will assist in managing customer onboarding, ensuring the customer successfully begins their roasting operation.</span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-size: 10pt\">Candidates require a strong understanding of green coffee, roasting, industry trends, as well as a passion for sustainability and relationship-building.</span></p>\n<p><br><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-size: 10pt; font-weight: bold\">Job Location</span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-size: 10pt\">The role requires on-site presence at Bellwether’s Berkeley HQ.</span></p>\n<p><br><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-size: 10pt; font-weight: bold\">Primarily Responsibilities </span></p>\n<ul>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt\">Serve as the main point of contact for new Bellwether customers.</span></li>\n<li><span style=\"font-size: 10pt\">Guide new customers through the physical installation requirements, initial machine setup, and comprehensive training on the operation of the Bellwether roaster and the associated software platform (e.g., roast profile creation, inventory management, green coffee ordering).</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-size: 10pt\">Collaborate with new customers — whether they have an established coffee program or are building one from scratch — to understand their business objectives and brand vision, then partner with them to build a coffee menu program that represents their goals by curating the right green coffee offerings for a successful launch or transition.</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-size: 10pt\">Provide long-term customer support to help customers achieve their desired business outcomes (e.g., quality, consistency, cost savings, customer experience, and growth).</span></li>\n<li><span style=\"font-size: 10pt\">Monitor and report on key onboarding milestones, proactively addressing potential roadblocks or delays.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt\">Manage customer accounts by understanding each client’s needs and preferences.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt\">Provide ongoing support, answer questions, resolve issues, and ensure client satisfaction.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt\">Support marketing and sales efforts, including customer outreach, promotions, and training on Bellwether’s full service offerings.</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-size: 10pt; font-weight: bold\">Key Success Metrics</span></p>\n<ul>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt\">Product adoption (roasting and Marketplace participation)</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt\">On-time product delivery</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt\">Onboarding Customer satisfaction (CSAT or NPS)</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-size: 10pt; font-weight: bold\">Qualifications</span></p>\n<ul>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt\">2+ years of experience in customer success, product implementation, or account management, preferably with experience in specialty coffee.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt\">Strong knowledge of green coffee, roasting, and industry trends.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt\">Strong consultative approach to nurturing and growing customers.</span></li>\n<li><span style=\"font-size: 10pt\">Exceptional communication and interpersonal skills.</span></li>\n<li><span style=\"font-size: 10pt\">Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.</span></li>\n<li><span style=\"font-size: 10pt\">Quick on your feet! Ability to adjust the plan and present solutions as needed.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt\">Experience managing customer onboarding or product implementation.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt\">Passion for sustainability and ethical sourcing in the coffee industry.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt\">Ability to work independently while collaborating with cross-functional teams.</span></li>\n<li><span style=\"font-size: 10pt\">Humility and ability to thrive in a collaborative environment: We're a small but mighty team made up of many different disciplines and backgrounds.</span></li>\n<li><span style=\"font-size: 10pt\">Familiarity with Slack, Hubspot, G-Suite products, and cloud-based equivalents.</span></li>\n<li><span style=\"font-size: 10pt\">You are authorized to work in the U.S.</span></li>\n</ul>",
    "compensation": "$65,000 - $75,000 per year",
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    "jobOpeningName": "Coffee Advisor",
    "departmentLabel": "Customer Experience",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://bellwether.bamboohr.com/careers/259",
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