AV Support Specialist

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    "ExternalDescriptionStr": "<p><span style=\"font-size:12pt\"><strong><u>Position Summary:</u></strong></span></p><p><span style=\"font-size:12pt\">The AV Support Specialist provides independent support for routine classroom, meeting, and event technology issues, ensuring consistent, high-quality operation of audiovisual systems across supported spaces. The role applies broad working knowledge to diagnose and resolve moderately complex issues, adapt established procedures when needed, and reduce repeat incidents through accurate resolution and documentation. Work is performed with moderate supervision, and the role contributes to service reliability and first-time resolution within the immediate support domain.</span></p><p> </p><p><span style=\"font-size:12pt\"><strong><u>About the Work Unit:</u></strong></span></p><p><span style=\"font-size:12pt\">Vanderbilt University Information Technology is a human-centric organization that advances our university by delivering innovative solutions and frictionless experiences through collaboration.</span></p><p> </p><p><span style=\"font-size:12pt\"><strong><u>Key Functions and Expected Performance:</u></strong></span></p><p><strong>Independent AV Support and Troubleshooting</strong></p><ul><li>Independently resolves routine and moderately complex AV issues using established tools, procedures, and judgment.</li><li>Diagnoses common integration issues involving displays, control systems, and conferencing technologies to restore service.</li><li>Ensures accurate first‑time resolution by validating fixes and addressing contributing configuration or usage factors.</li><li>Escalates high‑complexity or systemic issues with clear analysis and supporting detail.</li><li>Performs standard AV system configurations and adjustments within documented parameters to maintain usability.</li><li>Identifies early indicators of equipment failure or misconfiguration and initiates corrective action.</li><li>Supports preventive maintenance activities that reduce service interruptions and repeat requests.</li><li>Reviews recurring incidents to identify patterns and opportunities for improved resolution or documentation.</li><li>Updates or contributes to knowledge articles and support notes to strengthen team‑wide consistency.</li><li>Applies feedback and lessons learned to improve reliability and user experience across supported spaces.</li><li>Coordinates with IT partners and facilities staff to resolve issues spanning multiple service domains.</li><li>Provides informal guidance or job‑shadowing support to less experienced staff.</li><li>Communicates clearly with users regarding issue status, expected outcomes, and resolution steps.</li></ul><p><strong>System Configuration and Preventive Support</strong></p><p><strong>Service Quality and Continuous Improvement</strong></p><p><strong>Collaboration and Peer Coordination</strong></p><p style=\"margin-left:0in\"> </p><p style=\"margin-left:0in\"> </p><p> </p><p><span style=\"background-color:white;color:black;font-size:12pt\"><strong><u>Working Conditions and Operational Requirements:</u></strong></span></p><p><span style=\"font-size:12pt\"><i>On-Site Requirement:</i></span></p><p><span style=\"font-size:12pt\">This position is required to work primarily on campus to support operational needs, provide in</span><span style=\"font-family:, serif;font-size:12pt\">‑</span><span style=\"font-size:12pt\">person services, and collaborate with colleagues. Employees are expected to be on site during their scheduled work hours unless otherwise approved by their supervisor. Occasional flexibility may be granted based on departmental needs and institutional policy.</span></p><p><span style=\"font-size:12pt\"><strong><u> </u></strong></span></p><p><span style=\"font-size:12pt\"><i>On-call Responsibilities:</i></span></p><p><span style=\"font-size:12pt\">The position includes rotating on-call duties for after-hours incident response and requests.</span></p><p><span style=\"font-size:12pt\"><strong><u> </u></strong></span></p><p><span style=\"font-size:12pt\"><i>Driving Required:</i></span></p><p><span style=\"font-size:12pt\">Must have and maintain a valid driver's license and a satisfactory driving record. Vanderbilt University engages a third party to provide up-to-date notifications regarding negative changes to motor vehicle records.</span></p><p><span style=\"font-size:12pt\"><strong><u> </u></strong></span></p><p><span style=\"font-size:12pt\"><strong><u>Supervisory Relationships</u>:</strong></span></p><p><span style=\"font-size:12pt\">This position does not include direct supervisory responsibility but may provide informal guidance or mentorship to colleagues as needed. The role reports administratively and functionally to the AV Support Manager.</span></p><p><span style=\"font-size:12pt\"><strong> </strong></span></p><p> </p><p><span style=\"font-size:12pt\"><strong><u>Education and Certifications:</u></strong></span></p><ul><li><span style=\"font-size:12pt\">High school diploma or GED is <u>necessary</u></span></li><li><span style=\"font-size:12pt\">Associate or bachelor’s degree in audio</span><span style=\"font-family:, serif;font-size:12pt\">‑</span><span style=\"font-size:12pt\">visual technology, information technology, engineering technology, or a related field <u>preferred</u></span></li><li><span style=\"font-size:12pt\">Professional AV certifications or manufacturer training (e.g., CTS, CTS</span><span style=\"font-family:, serif;font-size:12pt\">‑</span><span style=\"font-size:12pt\">I, or equivalent vendor credentials) <u>preferred</u></span></li></ul><p><span style=\"font-size:12pt\"><strong><u> </u></strong></span></p><p><span style=\"font-size:12pt\"><strong><u>Experience and Skills</u>:</strong></span></p><ul><li><span style=\"font-size:12pt\">2-4 years of relevant experience is <u>necessary</u></span></li><li><span style=\"font-size:12pt\">Broad working knowledge of AV systems, control interfaces, and basic conferencing platforms is <u>necessary</u></span></li><li><span style=\"font-size:12pt\">Ability to independently troubleshoot and resolve moderately complex technical issues is <u>necessary</u></span></li><li><span style=\"font-size:12pt\">Experience adapting established procedures to address nonstandard support scenarios is <u>necessary</u></span></li><li><span style=\"font-size:12pt\">Strong documentation and communication skills supporting service continuity are <u>necessary</u></span></li><li><span style=\"font-size:12pt\">Demonstrated commitment to VUIT’s Guiding Principles is <u>necessary</u></span></li></ul><p> </p><p><span style=\"font-size:12pt\"><strong><u>Information Technology’s Guiding Principles:</u></strong></span></p><ul><li><span style=\"font-size:12pt\">Trust and Respect- VUIT cultivates a community built on trust, mutual respect, and inclusivity, where all members feel valued and supported. We prioritize honesty, dignity, empathy, and a willingness to listen and understand. </span></li><li><span style=\"font-size:12pt\">Professionalism- VUIT strives to maintain a culture of maturity, accountability, and integrity to best represent the University and self. Have a sense of humility and poise in your work and daily interactions.</span></li><li><span style=\"font-size:12pt\">Collaborate- VUIT commits to being inclusive in solution design where we value sharing within and partnering across the university. We are intentional about including our colleagues and preventing silos. </span></li><li><span style=\"font-size:12pt\">Bias-to-Action- VUIT is seen as a changemaker by exhibiting a decisive, self-starter, take-action approach with a willingness to make decisions without excessive deliberation. Personal initiative is recognized as a key part of the creative process.</span></li><li><span style=\"font-size:12pt\">Communicate- Communication (written, verbal and non-verbal), within and outside VUIT, is open, thoughtful, welcoming, clear, proactive, concise yet complete, always honest, and delivered kindly.</span></li><li><span style=\"font-size:12pt\">Innovate- VUIT pledges to be bold and challenge the status quo by inspiring a culture of creativity that promotes growth and advancement for the university. </span></li><li><span style=\"font-size:12pt\">Celebrate Each Other- We are intentional in showing appreciation for the work of others by valuing and acknowledging meaningful contributions at all levels of the organization.</span></li><li><span style=\"font-size:12pt\">Optimize- VUIT will practice continuous and thoughtful optimization of our solutions and services to increase our human and technological capacity. Capacity drives innovation.</span></li></ul>",
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