HVAC Dispatcher & Operations Coordinator (Job ID: CLAGOL1)

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  "last_changed_at": "2026-06-18T12:06:14.337Z",
  "active_status": "active"
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  "detail": {
    "url": "https://insideouthiring.applytojob.com/apply/jobs/details/L3geryDYls?&",
    "heading": "HVAC Dispatcher & Operations Coordinator (Job ID: CLAGOL1)",
    "html_title": "JazzHR » Job Listings",
    "canonical_url": "https://insideouthiring.applytojob.com/apply/L3geryDYls/HVAC-Dispatcher-Operations-Coordinator-Job-ID-CLAGOL1",
    "description_html": "<p dir=\"ltr\">IMPORTANT - Watch this quick Loom video on how to get hired:<br><a href=\"https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0\" target=\"_blank\">https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0</a></p><p dir=\"ltr\">C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT.</p><p dir=\"ltr\">PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH<br><br><br> </p> <div style=\"margin-left:-15px;\"><table style=\"border:none;border-collapse:collapse;\" width=\"617\"><colgroup><col width=\"169\"><col width=\"448\"></colgroup><tbody><tr><td style=\"border-bottom:1px solid #000000;vertical-align:top;background-color:#ffffff;padding:7px 7px 7px 7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:169px;\"><p style=\"line-height:1.2;\"><span style=\"overflow:hidden;\"><span><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">JOB TITLE</span></span></span></span></span></span></span></span></p></td><td style=\"border-bottom:1px solid #000000;vertical-align:top;padding:7px 7px 7px 7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:448px;\"><p style=\"line-height:1.2;\"><strong>HVAC Dispatcher & Operations Coordinator</strong></p></td></tr><tr><td style=\"border-bottom:1px solid #000000;vertical-align:top;background-color:#ffffff;padding:7px 7px 7px 7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:169px;\"><p style=\"line-height:1.2;\"><span style=\"overflow:hidden;\"><span><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">JOB ID</span></span></span></span></span></span></span></span></p></td><td style=\"border-bottom:1px solid #000000;vertical-align:top;padding:7px 7px 7px 7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:448px;\"><p style=\"line-height:1.2;\"><span style=\"overflow:hidden;\"><span><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">CLAGOL1</span></span></span></span></span></span></span></span></p></td></tr><tr><td style=\"border-bottom:1px solid #000000;vertical-align:top;background-color:#ffffff;padding:7px 7px 7px 7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:169px;\"><p style=\"line-height:1.2;\"><span style=\"overflow:hidden;\"><span><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">INDUSTRY</span></span></span></span></span></span></span></span></p></td><td style=\"border-bottom:1px solid #000000;vertical-align:top;padding:7px 7px 7px 7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:448px;\"><p style=\"line-height:1.2;\"><span style=\"overflow:hidden;\"><span><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">HVAC (Heating, Ventilation, and Air Conditioning) and Home Services </span></span></span></span></span></span></span></span></p></td></tr><tr><td style=\"border-bottom:1px solid #000000;vertical-align:top;background-color:#ffffff;padding:7px 7px 7px 7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:169px;\"><p style=\"line-height:1.2;\"><span style=\"overflow:hidden;\"><span><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">LOCATION</span></span></span></span></span></span></span></span></p></td><td style=\"border-bottom:1px solid #000000;vertical-align:top;padding:7px 7px 7px 7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:448px;\"><p style=\"line-height:1.2;\"><span style=\"overflow:hidden;\"><span><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">LATAM</span></span></span></span></span></span></span></span></span></p></td></tr><tr><td style=\"border-bottom:1px solid #000000;vertical-align:top;background-color:#ffffff;padding:7px 7px 7px 7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:169px;\"><p style=\"line-height:1.2;\"><span style=\"overflow:hidden;\"><span><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">JOB STATUS</span></span></span></span></span></span></span></span></p></td><td style=\"border-bottom:1px solid #000000;vertical-align:top;padding:7px 7px 7px 7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:448px;\"><p style=\"line-height:1.2;\"><span style=\"overflow:hidden;\"><span><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Full Time</span></span></span></span></span></span></span></span></p></td></tr><tr><td style=\"border-bottom:1px solid #000000;vertical-align:top;background-color:#ffffff;padding:7px 7px 7px 7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:169px;\"><p style=\"line-height:1.2;\"><span style=\"overflow:hidden;\"><span><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">WORK SCHEDULE</span></span></span></span></span></span></span></span></p></td><td style=\"border-bottom:1px solid #000000;vertical-align:top;padding:7px 7px 7px 7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:448px;\"><p style=\"line-height:1.2;\"><span style=\"overflow:hidden;\"><span><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Monday to Friday, 8:00am to 17:00pm (EST)</span></span></span></span></span></span></span></span></span></p></td></tr><tr><td style=\"border-bottom:1px solid #000000;vertical-align:top;background-color:#ffffff;padding:7px 7px 7px 7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:169px;\"><p style=\"line-height:1.2;\"><span style=\"overflow:hidden;\"><span><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">SALARY</span></span></span></span></span></span></span></span></p></td><td style=\"border-bottom:1px solid #000000;vertical-align:top;padding:7px 7px 7px 7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:448px;\"><p style=\"line-height:1.2;\"><span style=\"overflow:hidden;\"><span><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">$7 to $9 per hour</span></span></span></span></span></span></span></span></p></td></tr><tr><td style=\"border-bottom:1px solid #000000;vertical-align:top;background-color:#ffffff;padding:7px 7px 7px 7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:169px;\"><p style=\"line-height:1.2;\"><span style=\"overflow:hidden;\"><span><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">TARGET START DATE</span></span></span></span></span></span></span></span></p></td><td style=\"border-bottom:1px solid #000000;vertical-align:top;padding:7px 7px 7px 7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:448px;\"><p style=\"line-height:1.2;\"><span style=\"overflow:hidden;\"><span><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">ASAP</span></span></span></span></span></span></span></span></p></td></tr></tbody></table></div> <div style=\"margin-left:-17px;\"><table style=\"border:none;border-collapse:collapse;\" width=\"619\"><colgroup><col width=\"619\"></colgroup><tbody><tr><td style=\"border-bottom:1px solid #000000;vertical-align:top;background-color:#434343;padding:7px 7px 7px 7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:619px;\"><p style=\"line-height:1.2;text-align:center;\"><span style=\"overflow:hidden;\"><span><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#ffffff;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">ROLE OVERVIEW</span></span></span></span></span></span></span></span></p></td></tr></tbody></table></div> <p style=\"line-height:1.38;margin-left:-12px;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">About the Client:</span></span></span></span></span></span></p><p style=\"line-height:1.38;margin-left:-12px;text-align:justify;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Our client is one of the Tampa Bay area's most trusted, rapidly growing heating and cooling companies, proudly serving nearly 10,000 active commercial and residential customers across Pasco, Pinellas, and Hillsborough counties. Built on the pillars of 100% transparency, quality, and reliability, they are dedicated to making home comfort simple and efficient. They strongly believe in investing in their team, upholding a culture of high standards, and giving back to the local community through active local food drives and charity partnerships. </span></span></span></span></span></span></p><p style=\"line-height:1.38;margin-left:-12px;text-align:justify;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">About the Role:</span></span></span></span></span></span></p><p style=\"line-height:1.38;margin-left:-12px;text-align:justify;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">This is a high-impact, career-oriented remote role designed for a professional based in </span></span></span></span></span></span><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Latin America</span></span></span></span></span></span><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\"> who wants to move away from rigid call-center environments and become the foundational backbone of a thriving US-based home services business. As a Dispatcher & Customer Experience Specialist, you will take complete ownership of front-office operations and deliver what we call </span></span></span></span></span></span><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">\"Legendary, White-Glove Service\"</span></span></span></span></span></span><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">—remaining calm, helpful, and professional at all times.</span></span></span></span></span></span></p><p style=\"line-height:1.38;margin-left:-12px;text-align:justify;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">The role is uniquely dynamic and adapts to seasonal flows. During the hot Florida spring and summer months, you will thrive in a fast-paced environment managing high call volumes, de-escalating stressed customers, and optimizing technician schedules. During the slower winter months, you will pivot into a strategic partner—using downtime to proactively improve internal processes, clean up database integrity, and find new efficiencies to ensure the company is optimized for the next peak season.</span></span></span></span></span></span></p><p style=\"line-height:1.38;margin-left:-12px;text-align:justify;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Key Responsibilities</span></span></span></span></span></span></p><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Call Management & Customer Service:</span></span></span></span></span></span><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\"> Answer all incoming customer inquiries professionally, handle scheduling requests, and manage customer follow-ups and basic billing questions. Maintain a calm, empathetic head when dealing with frustrated or uncomfortable customers, focusing on immediate problem-solving.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Smart Dispatching & Logistics:</span></span></span></span></span></span><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\"> Efficiently coordinate with field technicians, manage daily job flow, and ensure the right technician is dispatched to the right place at the right time.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">CRM & System Management:</span></span></span></span></span></span><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\"> Utilize HouseCall Pro and Podium to log calls, text clients, update customer profiles, schedule jobs, and maintain pristine data integrity and situational awareness.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Daily Administrative Maintenance:</span></span></span></span></span></span><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\"> Review the schedule board daily (at the end of the day or the following morning) to ensure jobs are closed out cleanly, invoices are sent out promptly, and parts requests from the service department are tracked.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Basic Accounts Receivable:</span></span></span></span></span></span><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\"> Proactively reach out to customers to follow up on and collect small, outstanding balances (e.g., $90 maintenance or service call fees) to keep company records and accounts current.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Proactive Downtime Management:</span></span></span></span></span></span><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\"> During the slower winter season, transition from reactive call-handling to proactive business optimization—bringing fresh ideas to restructure processes, clean up databases, and prepare the company for the next peak season.</span></span></span></span></span></span></li></ul><p style=\"line-height:1.38;margin-left:-12px;text-align:justify;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Qualifications & Skills</span></span></span></span></span></span></p><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Experience: </span></span></span></span></span></span><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">3 to 5+ years of experience as a dispatcher, receptionist, or customer service representative, within the home services industry would be beneficial (HVAC, plumbing, electrical, etc.).</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Language Fluency: </span></span></span></span></span></span><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Native or near-native English fluency with a clear, professional phone presence, alongside fluent Spanish speaking skills.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Technical Skill: </span></span></span></span></span></span><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Direct, hands-on experience using HouseCall Pro (or highly similar home services software like ServiceTitan).</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Proactive Mindset: </span></span></span></span></span></span><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">An autonomous self-starter who does not require constant micromanagement and actively looks for ways to add value when the phones are quiet.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Stability & Loyalty: </span></span></span></span></span></span><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">A professional looking for a long-term commitment (1+ years minimum) who values stability and wants to grow alongside a thriving US-based business.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Infrastructure: </span></span></span></span></span></span><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">A rock-solid, high-speed internet connection, a quiet remote work environment, and a reliable power setup.</span></span></span></span></span></span></li></ul><p style=\"line-height:1.38;text-align:justify;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Software Stack</span></span></span></span></span></span></p><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Google Workspace (Business Apps)</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">HouseCall Pro (CRM & Dispatching)</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Podium (Phone, Communication & Texting Platform)</span></span></span></span></span></span></li></ul><strong>🚀 Submit your application today and take the first step toward your next great opportunity!</strong>",
    "description_text": "IMPORTANT - Watch this quick Loom video on how to get hired:\n https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0\n C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT.\n PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH\n  JOB TITLE\n HVAC Dispatcher & Operations Coordinator\n JOB ID\n CLAGOL1\n INDUSTRY\n HVAC (Heating, Ventilation, and Air Conditioning) and Home Services\n LOCATION\n LATAM\n JOB STATUS\n Full Time\n WORK SCHEDULE\n Monday to Friday, 8:00am to 17:00pm (EST)\n SALARY\n $7 to $9 per hour\n TARGET START DATE\n ASAP\n  ROLE OVERVIEW\n  About the Client:\n Our client is one of the Tampa Bay area's most trusted, rapidly growing heating and cooling companies, proudly serving nearly 10,000 active commercial and residential customers across Pasco, Pinellas, and Hillsborough counties. Built on the pillars of 100% transparency, quality, and reliability, they are dedicated to making home comfort simple and efficient. They strongly believe in investing in their team, upholding a culture of high standards, and giving back to the local community through active local food drives and charity partnerships.\n About the Role:\n This is a high-impact, career-oriented remote role designed for a professional based in Latin America who wants to move away from rigid call-center environments and become the foundational backbone of a thriving US-based home services business. As a Dispatcher & Customer Experience Specialist, you will take complete ownership of front-office operations and deliver what we call \"Legendary, White-Glove Service\" —remaining calm, helpful, and professional at all times.\n The role is uniquely dynamic and adapts to seasonal flows. During the hot Florida spring and summer months, you will thrive in a fast-paced environment managing high call volumes, de-escalating stressed customers, and optimizing technician schedules. During the slower winter months, you will pivot into a strategic partner—using downtime to proactively improve internal processes, clean up database integrity, and find new efficiencies to ensure the company is optimized for the next peak season.\n Key Responsibilities\n Call Management & Customer Service: Answer all incoming customer inquiries professionally, handle scheduling requests, and manage customer follow-ups and basic billing questions. Maintain a calm, empathetic head when dealing with frustrated or uncomfortable customers, focusing on immediate problem-solving.\n Smart Dispatching & Logistics: Efficiently coordinate with field technicians, manage daily job flow, and ensure the right technician is dispatched to the right place at the right time.\n CRM & System Management: Utilize HouseCall Pro and Podium to log calls, text clients, update customer profiles, schedule jobs, and maintain pristine data integrity and situational awareness.\n Daily Administrative Maintenance: Review the schedule board daily (at the end of the day or the following morning) to ensure jobs are closed out cleanly, invoices are sent out promptly, and parts requests from the service department are tracked.\n Basic Accounts Receivable: Proactively reach out to customers to follow up on and collect small, outstanding balances (e.g., $90 maintenance or service call fees) to keep company records and accounts current.\n Proactive Downtime Management: During the slower winter season, transition from reactive call-handling to proactive business optimization—bringing fresh ideas to restructure processes, clean up databases, and prepare the company for the next peak season.\n Qualifications & Skills\n Experience: 3 to 5+ years of experience as a dispatcher, receptionist, or customer service representative, within the home services industry would be beneficial (HVAC, plumbing, electrical, etc.).\n Language Fluency: Native or near-native English fluency with a clear, professional phone presence, alongside fluent Spanish speaking skills.\n Technical Skill: Direct, hands-on experience using HouseCall Pro (or highly similar home services software like ServiceTitan).\n Proactive Mindset: An autonomous self-starter who does not require constant micromanagement and actively looks for ways to add value when the phones are quiet.\n Stability & Loyalty: A professional looking for a long-term commitment (1+ years minimum) who values stability and wants to grow alongside a thriving US-based business.\n Infrastructure: A rock-solid, high-speed internet connection, a quiet remote work environment, and a reliable power setup.\n Software Stack\n Google Workspace (Business Apps)\n HouseCall Pro (CRM & Dispatching)\n Podium (Phone, Communication & Texting Platform)\n 🚀 Submit your application today and take the first step toward your next great opportunity!",
    "jsonld_jobposting": {
      "url": "https://insideouthiring.applytojob.com/apply/L3geryDYls/HVAC-Dispatcher-Operations-Coordinator-Job-ID-CLAGOL1",
      "@type": "JobPosting",
      "title": "HVAC Dispatcher & Operations Coordinator (Job ID: CLAGOL1)",
      "@context": "http://schema.org/",
      "baseSalary": {
        "@type": "MonetaryAmount",
        "value": {
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      "datePosted": "2026-06-17",
      "description": "<p dir=\"ltr\">IMPORTANT - Watch this quick Loom video on how to get hired:<br><a href=\"https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0\" target=\"_blank\">https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0</a></p><p dir=\"ltr\">C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT.</p><p dir=\"ltr\">PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH<br><br><br> </p> <div style=\"margin-left:-15px;\"><table style=\"border:none;border-collapse:collapse;\" width=\"617\"><colgroup><col width=\"169\"><col width=\"448\"></colgroup><tbody><tr><td style=\"border-bottom:1px solid #000000;vertical-align:top;background-color:#ffffff;padding:7px 7px 7px 7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:169px;\"><p style=\"line-height:1.2;\"><span style=\"overflow:hidden;\"><span><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">JOB TITLE</span></span></span></span></span></span></span></span></p></td><td style=\"border-bottom:1px solid #000000;vertical-align:top;padding:7px 7px 7px 7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:448px;\"><p style=\"line-height:1.2;\"><strong>HVAC Dispatcher & Operations Coordinator</strong></p></td></tr><tr><td style=\"border-bottom:1px solid #000000;vertical-align:top;background-color:#ffffff;padding:7px 7px 7px 7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:169px;\"><p style=\"line-height:1.2;\"><span style=\"overflow:hidden;\"><span><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">JOB ID</span></span></span></span></span></span></span></span></p></td><td style=\"border-bottom:1px solid #000000;vertical-align:top;padding:7px 7px 7px 7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:448px;\"><p style=\"line-height:1.2;\"><span style=\"overflow:hidden;\"><span><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">CLAGOL1</span></span></span></span></span></span></span></span></p></td></tr><tr><td style=\"border-bottom:1px solid #000000;vertical-align:top;background-color:#ffffff;padding:7px 7px 7px 7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:169px;\"><p style=\"line-height:1.2;\"><span style=\"overflow:hidden;\"><span><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">INDUSTRY</span></span></span></span></span></span></span></span></p></td><td style=\"border-bottom:1px solid #000000;vertical-align:top;padding:7px 7px 7px 7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:448px;\"><p style=\"line-height:1.2;\"><span style=\"overflow:hidden;\"><span><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">HVAC (Heating, Ventilation, and Air Conditioning) and Home Services </span></span></span></span></span></span></span></span></p></td></tr><tr><td style=\"border-bottom:1px solid #000000;vertical-align:top;background-color:#ffffff;padding:7px 7px 7px 7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:169px;\"><p style=\"line-height:1.2;\"><span style=\"overflow:hidden;\"><span><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">LOCATION</span></span></span></span></span></span></span></span></p></td><td style=\"border-bottom:1px solid #000000;vertical-align:top;padding:7px 7px 7px 7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:448px;\"><p style=\"line-height:1.2;\"><span style=\"overflow:hidden;\"><span><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">LATAM</span></span></span></span></span></span></span></span></span></p></td></tr><tr><td style=\"border-bottom:1px solid #000000;vertical-align:top;background-color:#ffffff;padding:7px 7px 7px 7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:169px;\"><p style=\"line-height:1.2;\"><span style=\"overflow:hidden;\"><span><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">JOB STATUS</span></span></span></span></span></span></span></span></p></td><td style=\"border-bottom:1px solid #000000;vertical-align:top;padding:7px 7px 7px 7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:448px;\"><p style=\"line-height:1.2;\"><span style=\"overflow:hidden;\"><span><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Full Time</span></span></span></span></span></span></span></span></p></td></tr><tr><td style=\"border-bottom:1px solid #000000;vertical-align:top;background-color:#ffffff;padding:7px 7px 7px 7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:169px;\"><p style=\"line-height:1.2;\"><span style=\"overflow:hidden;\"><span><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">WORK SCHEDULE</span></span></span></span></span></span></span></span></p></td><td style=\"border-bottom:1px solid #000000;vertical-align:top;padding:7px 7px 7px 7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:448px;\"><p style=\"line-height:1.2;\"><span style=\"overflow:hidden;\"><span><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Monday to Friday, 8:00am to 17:00pm (EST)</span></span></span></span></span></span></span></span></span></p></td></tr><tr><td style=\"border-bottom:1px solid #000000;vertical-align:top;background-color:#ffffff;padding:7px 7px 7px 7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:169px;\"><p style=\"line-height:1.2;\"><span style=\"overflow:hidden;\"><span><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">SALARY</span></span></span></span></span></span></span></span></p></td><td style=\"border-bottom:1px solid #000000;vertical-align:top;padding:7px 7px 7px 7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:448px;\"><p style=\"line-height:1.2;\"><span style=\"overflow:hidden;\"><span><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">$7 to $9 per hour</span></span></span></span></span></span></span></span></p></td></tr><tr><td style=\"border-bottom:1px solid #000000;vertical-align:top;background-color:#ffffff;padding:7px 7px 7px 7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:169px;\"><p style=\"line-height:1.2;\"><span style=\"overflow:hidden;\"><span><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">TARGET START DATE</span></span></span></span></span></span></span></span></p></td><td style=\"border-bottom:1px solid #000000;vertical-align:top;padding:7px 7px 7px 7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:448px;\"><p style=\"line-height:1.2;\"><span style=\"overflow:hidden;\"><span><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">ASAP</span></span></span></span></span></span></span></span></p></td></tr></tbody></table></div> <div style=\"margin-left:-17px;\"><table style=\"border:none;border-collapse:collapse;\" width=\"619\"><colgroup><col width=\"619\"></colgroup><tbody><tr><td style=\"border-bottom:1px solid #000000;vertical-align:top;background-color:#434343;padding:7px 7px 7px 7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;width:619px;\"><p style=\"line-height:1.2;text-align:center;\"><span style=\"overflow:hidden;\"><span><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#ffffff;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">ROLE OVERVIEW</span></span></span></span></span></span></span></span></p></td></tr></tbody></table></div> <p style=\"line-height:1.38;margin-left:-12px;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">About the Client:</span></span></span></span></span></span></p><p style=\"line-height:1.38;margin-left:-12px;text-align:justify;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Our client is one of the Tampa Bay area's most trusted, rapidly growing heating and cooling companies, proudly serving nearly 10,000 active commercial and residential customers across Pasco, Pinellas, and Hillsborough counties. Built on the pillars of 100% transparency, quality, and reliability, they are dedicated to making home comfort simple and efficient. They strongly believe in investing in their team, upholding a culture of high standards, and giving back to the local community through active local food drives and charity partnerships. </span></span></span></span></span></span></p><p style=\"line-height:1.38;margin-left:-12px;text-align:justify;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">About the Role:</span></span></span></span></span></span></p><p style=\"line-height:1.38;margin-left:-12px;text-align:justify;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">This is a high-impact, career-oriented remote role designed for a professional based in </span></span></span></span></span></span><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Latin America</span></span></span></span></span></span><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\"> who wants to move away from rigid call-center environments and become the foundational backbone of a thriving US-based home services business. As a Dispatcher & Customer Experience Specialist, you will take complete ownership of front-office operations and deliver what we call </span></span></span></span></span></span><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">\"Legendary, White-Glove Service\"</span></span></span></span></span></span><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">—remaining calm, helpful, and professional at all times.</span></span></span></span></span></span></p><p style=\"line-height:1.38;margin-left:-12px;text-align:justify;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">The role is uniquely dynamic and adapts to seasonal flows. During the hot Florida spring and summer months, you will thrive in a fast-paced environment managing high call volumes, de-escalating stressed customers, and optimizing technician schedules. During the slower winter months, you will pivot into a strategic partner—using downtime to proactively improve internal processes, clean up database integrity, and find new efficiencies to ensure the company is optimized for the next peak season.</span></span></span></span></span></span></p><p style=\"line-height:1.38;margin-left:-12px;text-align:justify;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Key Responsibilities</span></span></span></span></span></span></p><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Call Management & Customer Service:</span></span></span></span></span></span><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\"> Answer all incoming customer inquiries professionally, handle scheduling requests, and manage customer follow-ups and basic billing questions. Maintain a calm, empathetic head when dealing with frustrated or uncomfortable customers, focusing on immediate problem-solving.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Smart Dispatching & Logistics:</span></span></span></span></span></span><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\"> Efficiently coordinate with field technicians, manage daily job flow, and ensure the right technician is dispatched to the right place at the right time.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">CRM & System Management:</span></span></span></span></span></span><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\"> Utilize HouseCall Pro and Podium to log calls, text clients, update customer profiles, schedule jobs, and maintain pristine data integrity and situational awareness.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Daily Administrative Maintenance:</span></span></span></span></span></span><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\"> Review the schedule board daily (at the end of the day or the following morning) to ensure jobs are closed out cleanly, invoices are sent out promptly, and parts requests from the service department are tracked.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Basic Accounts Receivable:</span></span></span></span></span></span><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\"> Proactively reach out to customers to follow up on and collect small, outstanding balances (e.g., $90 maintenance or service call fees) to keep company records and accounts current.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Proactive Downtime Management:</span></span></span></span></span></span><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\"> During the slower winter season, transition from reactive call-handling to proactive business optimization—bringing fresh ideas to restructure processes, clean up databases, and prepare the company for the next peak season.</span></span></span></span></span></span></li></ul><p style=\"line-height:1.38;margin-left:-12px;text-align:justify;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Qualifications & Skills</span></span></span></span></span></span></p><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Experience: </span></span></span></span></span></span><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">3 to 5+ years of experience as a dispatcher, receptionist, or customer service representative, within the home services industry would be beneficial (HVAC, plumbing, electrical, etc.).</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Language Fluency: </span></span></span></span></span></span><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Native or near-native English fluency with a clear, professional phone presence, alongside fluent Spanish speaking skills.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Technical Skill: </span></span></span></span></span></span><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Direct, hands-on experience using HouseCall Pro (or highly similar home services software like ServiceTitan).</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Proactive Mindset: </span></span></span></span></span></span><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">An autonomous self-starter who does not require constant micromanagement and actively looks for ways to add value when the phones are quiet.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Stability & Loyalty: </span></span></span></span></span></span><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">A professional looking for a long-term commitment (1+ years minimum) who values stability and wants to grow alongside a thriving US-based business.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Infrastructure: </span></span></span></span></span></span><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">A rock-solid, high-speed internet connection, a quiet remote work environment, and a reliable power setup.</span></span></span></span></span></span></li></ul><p style=\"line-height:1.38;text-align:justify;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Software Stack</span></span></span></span></span></span></p><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Google Workspace (Business Apps)</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">HouseCall Pro (CRM & Dispatching)</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Podium (Phone, Communication & Texting Platform)</span></span></span></span></span></span></li></ul><strong>🚀 Submit your application today and take the first step toward your next great opportunity!</strong>",
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