Relief Mental Health Worker - 988

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  "source_hash": "647c6046e1024e5ad6acdac30eadb26f54f526609651b59b1fa75e04a556ceb6",
  "last_changed_at": "2026-05-30T05:49:06.041Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Peterborough, Ontario, K9J 3V9, Canada",
    "city": "Peterborough",
    "region": null,
    "country": "Canada",
    "is_remote": false,
    "confidence": 0.95
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:20:59.341Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Peterborough, Ontario, K9J 3V9, Canada",
      "city": "Peterborough",
      "region": null,
      "country": "Canada",
      "is_remote": false,
      "confidence": 0.95
    },
    "countries": [
      "Canada"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": "on_site",
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "163",
    "isRemote": null,
    "location": {
      "city": "Peterborough",
      "state": "Ontario"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18818",
    "locationType": "0",
    "jobOpeningName": "Relief Mental Health Worker - 988",
    "departmentLabel": "988, Safe Beds",
    "employmentStatusLabel": "Relief"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Peterborough",
      "state": "Ontario",
      "postalCode": "K9J 3V9",
      "addressCountry": "Canada"
    },
    "datePosted": "2025-10-02",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"font-size: 15px\"><span style=\"font-weight: bold\">Mental Health Workers (9-8-8)</span> provides immediate assessment and supports to individuals who call the 9-8-8 call line. The 9-8-8 call line is a national mental health call line for individuals experiencing thoughts of suicide and/or emotional distress The primary goals of service are to establish initial contact with callers to the 9-8-8 call line, provide assessment and intervention to stabilize crisis, support individuals in the collaborative development of a plan to reduce risk and promote safety and recovery. Through evidence-based mental health interventions, promote relapse prevention and transition to longer term supports and recovery activities where appropriate. <span style=\"font-family: Inter, sans-serif\"><span style=\"color: var(--gray10,#222)\">Staff must be willing to work rotating shifts including night shifts, weekends and holidays as this is a 24 hour program. </span></span></span></p>\n<p><br></p>\n<p><span style=\"font-size: 15px\"><span style=\"font-weight: bold\">Location</span>: Peterborough</span><br><span style=\"font-size: 15px\"><span style=\"font-weight: bold\">Status</span>: Relief</span><br><span style=\"font-size: 15px\"><span style=\"font-weight: bold\">Posting#</span> 988-MHW-RLF-08-25</span></p>\n<p><span style=\"font-size: 15px\"><span style=\"font-weight: bold\">Wage</span>: $30.95 to $32.38 per hour, plus 6% vacation pay </span><br><span style=\"font-size: 15px\"><span style=\"font-weight: bold\">Application Deadline:</span> <span style=\"color: #ff0000; font-weight: bold\">Open until filled</span></span></p>\n<p><br></p>\n<p><span><span style=\"font-weight: bold\">Available shifts include:</span><br></span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 15px\">7:00 AM - 5:00 PM</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 15px\">12:00 PM - 10:00 PM</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 15px\">9:00 PM - 8:00 am </span><span style=\"color: var(--gray10,#222); font-size: var(--font-size-medium,15px)\">- an hourly premium is provided for overnight shifts</span></p>\n<p><br></p>\n<p><span>This is an on-site position located in Peterborough, Ontario. </span></p>\n<p><span><span style=\"font-weight: bold\">Preference is given to candidates that have daytime and overnight availability.</span> </span><br><span>This is a unionized position and shifts are offered in accordance with the collective agreement. </span></p>\n<p><br></p>\n<p>Please see below for a detailed description:</p>\n<p><br></p>\n<p><span style=\"font-family: Lato, sans-serif; font-size: 16px; font-weight: bold\">Key Responsibilities </span></p>\n<p><span style=\"font-family: Lato, sans-serif; font-size: 15px\"><span style=\"font-weight: bold\">1. </span><span style=\"font-weight: bold\">Mental Health Work</span></span></p>\n<ul>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 15px\"> Establish initial contact, rapport, and collaboration with the caller. </span></li>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 15px\"> Complete an assessment of risk, including suicidal thoughts, feelings, capability, and actions. </span></li>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 15px\"> Assessment of strengths, protective factors, coping strategies, supports and resources. </span></li>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 15px\"> Collaborative development and/or review of a plan to reduce risk, amplify strengths and build hope for recovery. </span></li>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 15px\"> Empower callers to work towards securing their own safety. </span></li>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 15px\"> Engage with emergency services when required. </span></li>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 15px\"> Provide supportive interventions. </span></li>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 15px\"> Identify meaningful sources of support. </span></li>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 15px\"> Provide support with system navigation including health, housing, financial, legal, education, employment.</span></li>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 15px\"> Facilitate referrals to identified community resources.</span></li>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 15px\"> Work other C.M.H.A. staff/programs to support clients.</span></li>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 15px\"> Provide mental health information/education to individuals, care givers and other service providers. </span></li>\n</ul>\n<p><span style=\"font-family: Lato, sans-serif; font-size: 15px\"><span style=\"font-weight: bold\">2. </span><span style=\"font-weight: bold\">Documentation</span></span></p>\n<ol></ol>\n<ul>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 15px\"> Complete formal written rationales and assessments evidencing recommendations/referrals for interventions</span></li>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 15px\"> Complete administrative tasks – O.C.A.N. assessments, case notes, time sheets, expense claims, time off requests </span></li>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 15px\"> Document and maintain client records </span></li>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 15px\"> Proper entry of demographic and statistical data</span></li>\n</ul>\n<p><span style=\"font-family: Lato, sans-serif; font-size: 15px\"><span style=\"font-weight: bold\">3. Other Activities</span></span></p>\n<ol></ol>\n<ul>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 15px\"> Liaise with community partners</span></li>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 15px\"> Participate in community outreach activities through the development of collaborative partnerships, education and visits to community agencies and services</span></li>\n</ul>\n<p><span style=\"font-family: Lato, sans-serif; font-size: 15px\"><span style=\"font-weight: bold\">4. Performance Management and Professional Development </span></span></p>\n<ol></ol>\n<ul>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 15px\"> Participate cooperatively in the agency performance management process/system</span></li>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 15px\"> Stay current on relevant legislation and best practices, current research, policies and procedures </span></li>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 15px\"> Participate in ongoing professional development and mandatory training</span></li>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 15px\"> Actively engage and participate in supervisory process</span></li>\n</ul>\n<p><span style=\"font-family: Lato, sans-serif; font-size: 15px\"><span style=\"font-weight: bold\">5. Health and Safety– Worker Responsibilities</span></span></p>\n<ol></ol>\n<ul>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 15px\"> Work in compliance with the Occupational Health And Safety Act, applicable regulations and all organizational health and safety requirements and procedures to ensure the health and safety of clients, staff/colleagues, volunteers and students</span></li>\n</ul>\n<p><span style=\"font-family: Lato, sans-serif; font-size: 15px; font-weight: bold\">6. Client Safety</span></p>\n<ul>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 15px\"> Adhere to C.M.H.A. H.K.P.R. client safety programs including program policies as well as infection control and prevention procedures.  In partnership with clients, family members, and fellow staff, maintain open lines of communication to assist the organization in identifying and achieving quality outcomes for client safety</span></li>\n</ul>\n<p><span style=\"font-family: Lato, sans-serif; font-size: 15px\"><span style=\"font-weight: bold\">7. Quality Assurance Measures</span></span></p>\n<ol></ol>\n<ul>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 15px\">Q.A.M does not apply to this position</span></li>\n</ul>\n<p><span style=\"font-family: Lato, sans-serif; font-size: 15px\"><span style=\"font-weight: bold\">8. Other Duties as Assigned </span></span></p>\n<ol></ol>\n<ul>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 15px\"> Attend, participate in team/staff meetings, and all-staff meetings as required</span></li>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 15px\"> Participate in agency quality improvement activities, e.g. accreditation projects, committee work, special events</span></li>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 15px\"> Participate in quality improvement activities at the team/program level</span></li>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 15px\"> Participate in external committees as required</span></li>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 15px\"> Duties may change from time to time</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Lato, sans-serif; font-size: 16px; font-weight: bold\">Requirements of the Position:</span></p>\n<p><span style=\"font-family: Lato, sans-serif; font-size: 15px\"><span style=\"font-weight: bold\">Education and Training<br></span></span></p>\n<p><span style=\"font-family: Lato, sans-serif; font-size: 15px\">Successful completion of Bachelor’s degree in the social/health science disciplines is preferred. A relevant post-secondary diploma combined with significant, demonstrated experience may be considered.</span></p>\n<p><span style=\"font-family: Lato, sans-serif; font-size: 15px; font-weight: bold\">We recognize that mandatory training before hire is an asset, however, successful completion of the training applicable to this role shall be requirements for continued employment in this position:</span></p>\n<ul>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 15px\"> Health and Safety Training (including but not limited to the following):</span>\n<ul>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 15px\"> Workplace Hazardous Materials Information System (W.H.M.I.S. 2015)</span></li>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 15px\"> Infection, Prevention &amp; Control</span></li>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 15px\"> Workplace Violence</span></li>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 15px\"> Accessibility for Ontarians with Disabilities Act</span></li>\n</ul>\n</li>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 15px\"> Applied Suicide Intervention Skills Training (A.S.I.S.T.)</span></li>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 15px\"> Verbal Intervention Training</span></li>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 15px\"> Ontario Common Assessment of Need (O.C.A.N).</span></li>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 15px\"> Client Record Management System (C.R.M.S.)</span></li>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 15px\"> First Aid/C.P.R.</span></li>\n</ul>\n<p><span style=\"font-family: Lato, sans-serif; font-size: 15px; font-weight: bold\">Assets with regard to this position:</span></p>\n<ul>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 15px\"> Master’s degree in social/health services</span></li>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 15px\"> Training in the following: Cognitive Behavioural Therapy, Dialectical Behavioural Therapy or other forms of emotional regulation support, Motivational Interviewing, Concurrent Disorders, Trauma-Informed Therapy<br><br></span></li>\n</ul>\n<p><span style=\"font-family: Lato, sans-serif; font-size: 15px\"><span style=\"font-weight: bold\"><span style=\"font-size: 16px\">Related and Relevant Experience</span><br><br></span></span></p>\n<ol></ol>\n<p><span style=\"font-family: Lato, sans-serif; font-size: 15px; font-weight: bold\">Mandatory experience</span></p>\n<ul>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 15px\"> Minimum of 3 years’ experience in the delivery of case management/community supports to clients, especially within the mental health services field</span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 15px\">Demonstrated understanding of the crisis theory and recovery model, crisis intervention, mental illness, psychiatric medication and the Mental Health Act</span></li>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 15px\">Demonstrated ability to apply a person centered, trauma and concurrent informed approach to care</span></li>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 15px\">Demonstrated conflict resolution and crisis intervention abilities</span></li>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 15px\">Proven assessment skills, sound judgment and decision-making skills</span></li>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 15px\">Demonstrated observation and active listening abilities</span></li>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 15px\">Demonstrated ability to work independently, as well as collaboratively with the Crisis team and management </span></li>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 15px\">Proven interpersonal and communication skills</span></li>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 15px\">Demonstrated computer and organizational skills</span></li>\n</ul>\n<p><span style=\"font-family: Lato, sans-serif; font-size: 15px\"> <span style=\"font-weight: bold\">Preferred experience</span></span></p>\n<ul>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 15px\"> Intermediate to advanced minus proficiency in French<br><br></span></li>\n</ul>\n<p><span style=\"font-family: Lato, sans-serif; font-size: 15px\"><span style=\"font-weight: bold\">Other </span></span></p>\n<ol></ol>\n<ul>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 15px\"> Valid driver’s license</span></li>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 15px\"> Automobile in good repair and insurance coverage as required by agency policy</span></li>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 15px\"> Satisfactory police records search </span></li>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 15px\"> Satisfactory references</span></li>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 15px\"> Lived expertise with a mental health concern or addiction, either personally or with a family member is an asset</span></li>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 15px\"> Proof of receipt of full COVID-19 vaccine</span><span style=\"font-family: Lato, sans-serif; font-size: 15px\"><br><br></span></li>\n</ul>\n<ul></ul>\n<ul></ul>\n<p><span style=\"font-family: Lato, sans-serif; font-size: 15px\"><span style=\"font-weight: bold\">Working Conditions</span></span></p>\n<ol></ol>\n<ul>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 15px\">Work in an office setting, community and clients’ homes</span></li>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 15px\">Work directly with individuals experiencing mental health concerns/crisis including serious mental illness and/or dual diagnosis and/or addictions</span></li>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 15px\">Work directly with individuals living in poverty who may live with a serious mental illness and/or dual diagnosis and/or addictions</span></li>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 15px\">Required to work flexible hours, including evenings, weekends, overnights and statutory holidays as scheduled</span></li>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 15px\">There are multiple competing demands which require time management skills, the ability to be flexible and to prioritize</span></li>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 15px\">Work in a stressful environment where there are mental and emotional demands, there is a high volume of work as well as unpredictable work, life-threatening situations for others such as instances of suicide</span></li>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 15px\">Transport clients in personal vehicle</span><br></li>\n</ul>\n<p><br><br></p>\n<p>As part of our recruitment process, we may use artificial intelligence tools to support or assist the review of applications.  These tools may help us identify candidates whose qualifications best match job requirements.</p>",
    "compensation": "$30.95/hr to $32.38/hr",
    "departmentId": "18818",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Relief Mental Health Worker - 988",
    "departmentLabel": "988, Safe Beds",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://cmhahkpr.bamboohr.com/careers/163",
    "employmentStatusLabel": "Relief"
  }
}