Home › Companies › 05f4cb80 7271 43f3 B774 34a057858613 19000101 000001 › Coordinator, OHS Customer Care
Coordinator, OHS Customer Care
05f4cb80 7271 43f3 B774 34a057858613 19000101 000001 · Raleigh, NC, US, Raleigh, NC · Active · ADP Workforce Now Recruiting
Job facts
| Field | Value |
|---|---|
| Company | 05f4cb80 7271 43f3 B774 34a057858613 19000101 000001 |
| Title | Coordinator, OHS Customer Care |
| Normalized title | - |
| Department / team | - |
| Location | Raleigh, NC, United States |
| Work model | - |
| Employment type | Full Time |
| Salary | - |
| Status | active |
| ATS provider | ADP Workforce Now Recruiting |
| Posted / first seen | 2026-06-05 / 2026-06-06 |
| Changed / last seen | 2026-06-06 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from 05f4cb80 7271 43f3 B774 34a057858613 19000101 000001. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through ADP Workforce Now Recruiting. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Raleigh. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | 05f4cb80 7271 43f3 B774 34a057858613 19000101 000001 |
| Source | c510ff8e-fb04-47c1-b34e-cd8d10a2a8ff |
| ATS provider | ADP Workforce Now Recruiting |
Description
POSITION SUMMARY :
The OHS Customer Care Coordinator serves as a central point of contact for customer, clinic, billing, and sales support. This role is responsible for managing customer requests, maintaining accurate client information, supporting invoicing processes, and ensuring timely resolution of issues while delivering high-quality customer service.
DUTIES AND RESPONSIBILITIES :
Customer Requests: Monitor, respond, communicate with operations and assist in resolving customer service requests. Log issues in CRM tool and follow through until resolution and client satisfaction is achieved. Identify trends in client service issues and work with Manager of OHS Customer Care Team and Director of OHS to implement corrective measures and quality improvement plans. Employer Set-Ups & Account Management: Verify the accuracy of employer set ups after they've been entered into Epic and CRM systems. Update client protocols as necessary. Invoices: Monitor billing system (Cowork) to respond to client messages and requests. Identify and correct invoice errors and address client concerns. Clinic requests: Act as contact point for clinical questions regarding client protocols and information, update protocols in real time to support clinic staff. Billing requests: Respond in real time to billing questions regarding client pricing and communicate with client to resolve issues when posting payments. Support sales team: Qualify leads from clinic visits, distribute in bound leads from CRM tool, set appointments for sales team from inbound phone and email leads, support sales team as necessary. Document requests: Respond to document requests from clients, clinics, OHS patients, payors, sales and operations team members as required. Strive to embody FastMed’s core values of STAT (Service, Teamwork, Accountability, Transparency) and embrace FastMed’s philosophy of Compassionate Hospitality. All other duties as assigned.
EDUCATION, EXPERIENCE AND SKILLS
Education Bachelor’s or associate degree in healthcare or management field of study or equivalent work experience within a healthcare setting. Experience 2+ years of customer service experience; preferably in a healthcare setting Proven track record of professional success in client and patient facing support role Skills Excellent communication (both verbal and written) and Ability to be a team player with strong interpersonal skills. Adaptable, collaborative, and self-directed. Proficient in MS Office (Excel, Word, etc.) Effective time management and performance tracking with ability to meet deadlines Results-driven, and detail-oriented with strong organizational skills
PHYSICAL DEMANDS:
The physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While working the essential functions of this job, the employee is occasionally required to stand, walk, sit, life, carry, use hands to handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl, talk, hear and lift and/or move up to 40 pounds.
WORK ENVIRONMENT:
While performing the essential functions of the job the employee comes in contact with patient in a wide variety of circumstances. The team member may be exposed to unpleasant situations including accidents, injuries, illnesses, patient elements and varying or unpredictable situations.
This position may be worked remotely. Minimum travel may be requested to attend training.
Full job record
| Job ID | 7d52afe9e8223b6fcefd5e6db903ca2645ff8977 |
| Org ID | 99341aae-e996-4c19-a0d9-7251d7380492 |
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| Board ID | c510ff8e-fb04-47c1-b34e-cd8d10a2a8ff |
| Provider | adp_workforcenow |
| Provider Job Key | 587844 |
| Title | Coordinator, OHS Customer Care |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Raleigh, NC, US, Raleigh, NC |
| Department | — |
| Team | — |
| Employment Type | full_time |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | NC |
| City | Raleigh |
| Salary Raw | — |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | — |
| Source URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=05f4cb80-7271-43f3-b774-34a057858613&ccId=19000101_000001&lang=en_US&type=JS&jobId=587844&jwId=9201237630239_1 |
| Apply URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=05f4cb80-7271-43f3-b774-34a057858613&ccId=19000101_000001&lang=en_US&type=JS&jobId=587844&jwId=9201237630239_1 |
| First Seen At | 2026-06-06 12:10:49Z |
| Last Seen At | 2026-06-06 12:10:49Z |
| Last Checked At | 2026-06-06 12:10:49Z |
| Last Changed At | 2026-06-06 12:10:49Z |
| Inactive At | — |
| Source Posted At | 2026-06-05 12:42:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=05f4cb80-7271-43f3-b774-34a057858613|19000101_000001/date=2026-06-06/2026-06-06T12-10-47-710Z-36e2a12f29fc5beca8f95cb17a0941053a56e0aeeda1702154b217395023526f.json |
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"requisitionDescription": "<p style='margin:0in;font-size:13px;font-family:\"Tahoma\",sans-serif;margin-top:.2pt;text-align:right;' data-pasted=\"true\"><span style='font-size:18px;font-family:\"Times New Roman\",serif;'> </span></p><p style='margin:0in;font-size:15px;font-family:\"Tahoma\",sans-serif;margin-top:5.05pt;margin-right:0in;margin-bottom:.0001pt;margin-left:11.0pt;'><strong> </strong></p><h2 style='margin-top:5.05pt;margin-right:0in;margin-bottom:0in;margin-left:11.0pt;font-size:15px;font-family:\"Tahoma\",sans-serif;line-height:13.35pt;' data-pasted=\"true\"><span style='font-size:12px;font-family:\"Verdana\",sans-serif;'>POSITION SUMMARY</span><span style='font-size:12px;font-family:\"Verdana\",sans-serif;font-weight:normal;'>:</span></h2><p style='margin:0in;font-size:13px;font-family:\"Tahoma\",sans-serif;margin-top:.3pt;'><br></p><p style='margin:0in;font-size:13px;font-family:\"Tahoma\",sans-serif;margin-top:.3pt;margin-right:0in;margin-bottom:.0001pt;margin-left:9.0pt;'><span style='font-size:12px;font-family:\"Verdana\",sans-serif;'>The OHS Customer Care Coordinator serves as a central point of contact for customer, clinic, billing, and sales support. This role is responsible for managing customer requests, maintaining accurate client information, supporting invoicing processes, and ensuring timely resolution of issues while delivering high-quality customer service.</span></p><p style='margin:0in;font-size:13px;font-family:\"Tahoma\",sans-serif;margin-top:.3pt;'><br></p><p style='margin:0in;font-size:15px;font-family:\"Tahoma\",sans-serif;margin-top:.05pt;margin-right:0in;margin-bottom:.0001pt;margin-left:11.0pt;'><strong><span style='font-size:12px;font-family:\"Verdana\",sans-serif;'>DUTIES AND RESPONSIBILITIES</span></strong><span style='font-size:12px;font-family:\"Verdana\",sans-serif;'>:</span></p><p style='margin:0in;font-size:15px;font-family:\"Tahoma\",sans-serif;margin-top:.05pt;margin-right:0in;margin-bottom:.0001pt;margin-left:11.0pt;'><br></p><div style='margin:0in;font-size:15px;font-family:\"Tahoma\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style='margin:0in;font-size:15px;font-family:\"Tahoma\",sans-serif;'><span style='font-family:\"Verdana\",sans-serif;font-size:12px;'>Customer Requests: Monitor, respond, communicate with operations and assist in resolving customer service requests. Log issues in CRM tool and follow through until resolution and client satisfaction is achieved. Identify trends in client service issues and work with Manager of OHS Customer Care Team and Director of OHS to implement corrective measures and quality improvement plans.</span></li><li style='margin:0in;font-size:15px;font-family:\"Tahoma\",sans-serif;'><span style='font-family:\"Verdana\",sans-serif;font-size:12px;'>Employer Set-Ups & Account Management: Verify the accuracy of employer set ups after they've been entered into Epic and CRM systems. Update client protocols as necessary.</span></li><li style='margin:0in;font-size:15px;font-family:\"Tahoma\",sans-serif;'><span style='font-family:\"Verdana\",sans-serif;font-size:12px;'>Invoices: Monitor billing system (Cowork) to respond to client messages and requests. Identify and correct invoice errors and address client concerns.</span></li><li style='margin:0in;font-size:15px;font-family:\"Tahoma\",sans-serif;'><span style='font-family:\"Verdana\",sans-serif;font-size:12px;'>Clinic requests: Act as contact point for clinical questions regarding client protocols and information, update protocols in real time to support clinic staff.</span></li><li style='margin:0in;font-size:15px;font-family:\"Tahoma\",sans-serif;'><span style='font-family:\"Verdana\",sans-serif;font-size:12px;'>Billing requests: Respond in real time to billing questions regarding client pricing and communicate with client to resolve issues when posting payments.</span></li><li style='margin:0in;font-size:15px;font-family:\"Tahoma\",sans-serif;'><span style='font-family:\"Verdana\",sans-serif;font-size:12px;'>Support sales team: Qualify leads from clinic visits, distribute in bound leads from CRM tool, set appointments for sales team from inbound phone and email leads, support sales team as necessary.</span></li><li style='margin:0in;font-size:15px;font-family:\"Tahoma\",sans-serif;'><span style='font-family:\"Verdana\",sans-serif;font-size:12px;'>Document requests: Respond to document requests from clients, clinics, OHS patients, payors, sales and operations team members as required.</span></li><li style='margin:0in;font-size:15px;font-family:\"Tahoma\",sans-serif;'><span style='font-family:\"Verdana\",sans-serif;font-size:12px;'>Strive to embody FastMed’s core values of STAT (Service, Teamwork, Accountability, Transparency) and embrace FastMed’s philosophy of Compassionate Hospitality.</span></li><li style='margin:0in;font-size:15px;font-family:\"Tahoma\",sans-serif;'><span style='font-family:\"Verdana\",sans-serif;font-size:12px;'>All other duties as assigned.</span></li></ul></div><p style='margin:0in;font-size:15px;font-family:\"Tahoma\",sans-serif;margin-top:.05pt;margin-right:0in;margin-bottom:.0001pt;margin-left:11.0pt;'><strong> </strong></p><p style='margin:0in;font-size:15px;font-family:\"Tahoma\",sans-serif;margin-top:.05pt;margin-right:0in;margin-bottom:.0001pt;margin-left:11.0pt;'><strong><span style='font-size:12px;font-family:\"Verdana\",sans-serif;'>EDUCATION, EXPERIENCE AND SKILLS</span></strong></p><p style='margin:0in;font-size:15px;font-family:\"Tahoma\",sans-serif;margin-top:.05pt;margin-right:0in;margin-bottom:.0001pt;margin-left:11.0pt;'><br></p><div style='margin:0in;font-size:15px;font-family:\"Tahoma\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style='margin:0in;font-size:15px;font-family:\"Tahoma\",sans-serif;'><span style='font-family:\"Verdana\",sans-serif;font-size:12px;'>Education</span><ul style=\"margin-bottom: 0in;\"><li style=\"margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:15px;font-family: Tahoma, sans-serif;\"><span style='font-family:\"Verdana\",sans-serif;font-size:12px;'>Bachelor’s or associate degree in healthcare or management field of study or equivalent work experience within a healthcare setting.</span></li></ul></li><li style='margin:0in;font-size:15px;font-family:\"Tahoma\",sans-serif;'><span style='font-family:\"Verdana\",sans-serif;font-size:12px;'>Experience</span><ul style=\"margin-bottom: 0in;\"><li style=\"margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:15px;font-family: Tahoma, sans-serif;\"><span style='font-family:\"Verdana\",sans-serif;font-size:12px;'>2+ years of customer service experience; preferably in a healthcare setting</span></li><li style=\"margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:15px;font-family: Tahoma, sans-serif;\"><span style='font-family:\"Verdana\",sans-serif;font-size:12px;'>Proven track record of professional success in client and patient facing support role</span></li></ul></li><li style='margin:0in;font-size:15px;font-family:\"Tahoma\",sans-serif;'><span style='font-family:\"Verdana\",sans-serif;font-size:12px;'>Skills</span><ul style=\"margin-bottom: 0in;\"><li style=\"margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:15px;font-family: Tahoma, sans-serif;\"><span style='font-family:\"Verdana\",sans-serif;font-size:12px;'>Excellent communication (both verbal and written) and </span></li><li style=\"margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:15px;font-family: Tahoma, sans-serif;\"><span style='font-family:\"Verdana\",sans-serif;font-size:12px;'>Ability to be a team player with strong interpersonal skills.</span></li><li style=\"margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:15px;font-family: Tahoma, sans-serif;\"><span style='font-family:\"Verdana\",sans-serif;font-size:12px;'>Adaptable, collaborative, and self-directed.</span></li><li style=\"margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:15px;font-family: Tahoma, sans-serif;\"><span style='font-family:\"Verdana\",sans-serif;font-size:12px;'>Proficient in MS Office (Excel, Word, etc.)</span></li><li style=\"margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:15px;font-family: Tahoma, sans-serif;\"><span style='font-family:\"Verdana\",sans-serif;font-size:12px;'>Effective time management and performance tracking with ability to meet deadlines</span></li><li style=\"margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:15px;font-family: Tahoma, sans-serif;\"><span style='font-family:\"Verdana\",sans-serif;font-size:12px;'>Results-driven, and detail-oriented with strong organizational skills</span></li></ul></li></ul></div><p style='margin:0in;font-size:13px;font-family:\"Tahoma\",sans-serif;'><br></p><p style='margin:0in;font-size:13px;font-family:\"Tahoma\",sans-serif;'><br></p><h2 style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:11.0pt;font-size:15px;font-family:\"Tahoma\",sans-serif;'><span style='font-size:12px;font-family:\"Verdana\",sans-serif;'>PHYSICAL DEMANDS:</span></h2><h3 style='margin-top:.4pt;margin-right:11.3pt;margin-bottom:.0001pt;margin-left:10.95pt;font-size:15px;font-family:\"Tahoma\",sans-serif;font-weight:normal;text-align:justify;'><br></h3><h3 style='margin-top:.4pt;margin-right:11.3pt;margin-bottom:.0001pt;margin-left:10.95pt;font-size:15px;font-family:\"Tahoma\",sans-serif;font-weight:normal;text-align:justify;'><span style='font-size:12px;font-family:\"Verdana\",sans-serif;'>The physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</span></h3><h3 style='margin-top:.4pt;margin-right:11.3pt;margin-bottom:.0001pt;margin-left:10.95pt;font-size:15px;font-family:\"Tahoma\",sans-serif;font-weight:normal;text-align:justify;'><br></h3><p style='margin:0in;font-size:15px;font-family:\"Tahoma\",sans-serif;margin-left:.15in;'><span style='font-size:12px;font-family:\"Verdana\",sans-serif;'>While working the essential functions of this job, the employee is occasionally required to stand, walk, sit, life, carry, use hands to handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl, talk, hear and lift and/or move up to 40 pounds. </span></p><p style='margin:0in;font-size:13px;font-family:\"Tahoma\",sans-serif;margin-top:.45pt;'><em> </em></p><h2 style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:9.65pt;font-size:15px;font-family:\"Tahoma\",sans-serif;'><span style='font-size:12px;font-family:\"Verdana\",sans-serif;'>WORK ENVIRONMENT:</span></h2><h2 style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:9.65pt;font-size:15px;font-family:\"Tahoma\",sans-serif;'><br></h2><p style='margin:0in;font-size:15px;font-family:\"Tahoma\",sans-serif;margin-left:.15in;'><span style='font-size:12px;font-family:\"Verdana\",sans-serif;'>While performing the essential functions of the job the employee comes in contact with patient in a wide variety of circumstances. The team member may be exposed to unpleasant situations including accidents, injuries, illnesses, patient elements and varying or unpredictable situations. </span></p><p style='margin:0in;font-size:13px;font-family:\"Tahoma\",sans-serif;margin-top:.1pt;margin-right:.15in;margin-bottom:.0001pt;margin-left:10.95pt;text-indent:1.3pt;'><br></p><p style='margin:0in;font-size:13px;font-family:\"Tahoma\",sans-serif;margin-top:.1pt;margin-right:.15in;margin-bottom:.0001pt;margin-left:10.95pt;text-indent:1.3pt;'><strong><em>This position may be worked remotely. Minimum travel may be requested to attend training. </em></strong></p>\n",
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{
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},
"requisitionTitle": "Coordinator, OHS Customer Care",
"clientRequisitionID": "2258",
"organizationalUnits": [],
"postingInstructions": [],
"additionalProperties": {},
"requisitionLocations": [
{
"address": {
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"postalCode": "27601",
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}
},
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"shortName": " Raleigh, NC, US"
},
"aliasNames": []
}
],
"screeningRequirements": [],
"sponsoredVisaTypeCodes": []
},
"detail_meta": {
"url": "https://workforcenow.adp.com/mascsr/default/careercenter/public/events/staffing/v1/job-requisitions/587844?cid=05f4cb80-7271-43f3-b774-34a057858613&ccId=19000101_000001&lang=en_US&locale=en_US",
"http_status": 200,
"content_type": "application/json;charset=UTF-8",
"response_bytes": 17189
},
"detail_errors": []
}Get this page with API
Rendered from the bluedoor Job Postings API. Reproduce it:
GET https://api.bluedoor.sh/job-postings/v1/jobs/7d52afe9e8223b6fcefd5e6db903ca2645ff8977?include=descriptionJSONGET https://api.bluedoor.sh/job-postings/v1/orgs/99341aae-e996-4c19-a0d9-7251d7380492JSONGET https://api.bluedoor.sh/job-postings/v1/sources/c510ff8e-fb04-47c1-b34e-cd8d10a2a8ffJSONGET https://api.bluedoor.sh/job-postings/v1/jobs/7d52afe9e8223b6fcefd5e6db903ca2645ff8977/eventsJSON