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HomeCompanies05f4cb80 7271 43f3 B774 34a057858613 19000101 000001Coordinator, OHS Customer Care

Coordinator, OHS Customer Care

05f4cb80 7271 43f3 B774 34a057858613 19000101 000001 · Raleigh, NC, US, Raleigh, NC · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company05f4cb80 7271 43f3 B774 34a057858613 19000101 000001
TitleCoordinator, OHS Customer Care
Normalized title-
Department / team-
LocationRaleigh, NC, United States
Work model-
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-06-05 / 2026-06-06
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from 05f4cb80 7271 43f3 B774 34a057858613 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Raleigh.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company05f4cb80 7271 43f3 B774 34a057858613 19000101 000001
Sourcec510ff8e-fb04-47c1-b34e-cd8d10a2a8ff
ATS providerADP Workforce Now Recruiting

Description

POSITION SUMMARY : The OHS Customer Care Coordinator serves as a central point of contact for customer, clinic, billing, and sales support. This role is responsible for managing customer requests, maintaining accurate client information, supporting invoicing processes, and ensuring timely resolution of issues while delivering high-quality customer service. DUTIES AND RESPONSIBILITIES : Customer Requests: Monitor, respond, communicate with operations and assist in resolving customer service requests. Log issues in CRM tool and follow through until resolution and client satisfaction is achieved. Identify trends in client service issues and work with Manager of OHS Customer Care Team and Director of OHS to implement corrective measures and quality improvement plans. Employer Set-Ups & Account Management: Verify the accuracy of employer set ups after they've been entered into Epic and CRM systems. Update client protocols as necessary. Invoices: Monitor billing system (Cowork) to respond to client messages and requests. Identify and correct invoice errors and address client concerns. Clinic requests: Act as contact point for clinical questions regarding client protocols and information, update protocols in real time to support clinic staff. Billing requests: Respond in real time to billing questions regarding client pricing and communicate with client to resolve issues when posting payments. Support sales team: Qualify leads from clinic visits, distribute in bound leads from CRM tool, set appointments for sales team from inbound phone and email leads, support sales team as necessary. Document requests: Respond to document requests from clients, clinics, OHS patients, payors, sales and operations team members as required. Strive to embody FastMed’s core values of STAT (Service, Teamwork, Accountability, Transparency) and embrace FastMed’s philosophy of Compassionate Hospitality. All other duties as assigned. EDUCATION, EXPERIENCE AND SKILLS Education Bachelor’s or associate degree in healthcare or management field of study or equivalent work experience within a healthcare setting. Experience 2+ years of customer service experience; preferably in a healthcare setting Proven track record of professional success in client and patient facing support role Skills Excellent communication (both verbal and written) and Ability to be a team player with strong interpersonal skills. Adaptable, collaborative, and self-directed. Proficient in MS Office (Excel, Word, etc.) Effective time management and performance tracking with ability to meet deadlines Results-driven, and detail-oriented with strong organizational skills PHYSICAL DEMANDS: The physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While working the essential functions of this job, the employee is occasionally required to stand, walk, sit, life, carry, use hands to handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl, talk, hear and lift and/or move up to 40 pounds. WORK ENVIRONMENT: While performing the essential functions of the job the employee comes in contact with patient in a wide variety of circumstances. The team member may be exposed to unpleasant situations including accidents, injuries, illnesses, patient elements and varying or unpredictable situations. This position may be worked remotely. Minimum travel may be requested to attend training.

Full job record

Job ID7d52afe9e8223b6fcefd5e6db903ca2645ff8977
Org ID99341aae-e996-4c19-a0d9-7251d7380492
Source IDc510ff8e-fb04-47c1-b34e-cd8d10a2a8ff
Board IDc510ff8e-fb04-47c1-b34e-cd8d10a2a8ff
Provideradp_workforcenow
Provider Job Key587844
TitleCoordinator, OHS Customer Care
Normalized Title
Statusactive
Activeyes
Location TextRaleigh, NC, US, Raleigh, NC
Department
Team
Employment Typefull_time
Workplace Type
Remote Policy
CountryUnited States
RegionNC
CityRaleigh
Salary Raw
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Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=05f4cb80-7271-43f3-b774-34a057858613&ccId=19000101_000001&lang=en_US&type=JS&jobId=587844&jwId=9201237630239_1
First Seen At2026-06-06 12:10:49Z
Last Seen At2026-06-06 12:10:49Z
Last Checked At2026-06-06 12:10:49Z
Last Changed At2026-06-06 12:10:49Z
Inactive At
Source Posted At2026-06-05 12:42:00Z
Source Updated At
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Extensions
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    "requisitionDescription": "<p style='margin:0in;font-size:13px;font-family:\"Tahoma\",sans-serif;margin-top:.2pt;text-align:right;' data-pasted=\"true\"><span style='font-size:18px;font-family:\"Times New Roman\",serif;'>&nbsp;</span></p><p style='margin:0in;font-size:15px;font-family:\"Tahoma\",sans-serif;margin-top:5.05pt;margin-right:0in;margin-bottom:.0001pt;margin-left:11.0pt;'><strong>&nbsp;</strong></p><h2 style='margin-top:5.05pt;margin-right:0in;margin-bottom:0in;margin-left:11.0pt;font-size:15px;font-family:\"Tahoma\",sans-serif;line-height:13.35pt;' data-pasted=\"true\"><span style='font-size:12px;font-family:\"Verdana\",sans-serif;'>POSITION SUMMARY</span><span style='font-size:12px;font-family:\"Verdana\",sans-serif;font-weight:normal;'>:</span></h2><p style='margin:0in;font-size:13px;font-family:\"Tahoma\",sans-serif;margin-top:.3pt;'><br></p><p style='margin:0in;font-size:13px;font-family:\"Tahoma\",sans-serif;margin-top:.3pt;margin-right:0in;margin-bottom:.0001pt;margin-left:9.0pt;'><span style='font-size:12px;font-family:\"Verdana\",sans-serif;'>The OHS Customer Care Coordinator serves as a central point of contact for customer, clinic, billing, and sales support. This role is responsible for managing customer requests, maintaining accurate client information, supporting invoicing processes, and ensuring timely resolution of issues while delivering high-quality customer service.</span></p><p style='margin:0in;font-size:13px;font-family:\"Tahoma\",sans-serif;margin-top:.3pt;'><br></p><p style='margin:0in;font-size:15px;font-family:\"Tahoma\",sans-serif;margin-top:.05pt;margin-right:0in;margin-bottom:.0001pt;margin-left:11.0pt;'><strong><span style='font-size:12px;font-family:\"Verdana\",sans-serif;'>DUTIES AND RESPONSIBILITIES</span></strong><span style='font-size:12px;font-family:\"Verdana\",sans-serif;'>:</span></p><p style='margin:0in;font-size:15px;font-family:\"Tahoma\",sans-serif;margin-top:.05pt;margin-right:0in;margin-bottom:.0001pt;margin-left:11.0pt;'><br></p><div style='margin:0in;font-size:15px;font-family:\"Tahoma\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style='margin:0in;font-size:15px;font-family:\"Tahoma\",sans-serif;'><span style='font-family:\"Verdana\",sans-serif;font-size:12px;'>Customer Requests: Monitor, respond, communicate with operations and assist in resolving customer service requests. Log issues in CRM tool and follow through until resolution and client satisfaction is achieved. Identify trends in client service issues and work with Manager of OHS Customer Care Team and Director of OHS to implement corrective measures and quality improvement plans.</span></li><li style='margin:0in;font-size:15px;font-family:\"Tahoma\",sans-serif;'><span style='font-family:\"Verdana\",sans-serif;font-size:12px;'>Employer Set-Ups &amp; Account Management: Verify the accuracy of employer set ups after they&#39;ve been entered into Epic and CRM systems. Update client protocols as necessary.</span></li><li style='margin:0in;font-size:15px;font-family:\"Tahoma\",sans-serif;'><span style='font-family:\"Verdana\",sans-serif;font-size:12px;'>Invoices: Monitor billing system (Cowork) to respond to client messages and requests. Identify and correct invoice errors and address client concerns.</span></li><li style='margin:0in;font-size:15px;font-family:\"Tahoma\",sans-serif;'><span style='font-family:\"Verdana\",sans-serif;font-size:12px;'>Clinic requests: Act as contact point for clinical questions regarding client protocols and information, update protocols in real time to support clinic staff.</span></li><li style='margin:0in;font-size:15px;font-family:\"Tahoma\",sans-serif;'><span style='font-family:\"Verdana\",sans-serif;font-size:12px;'>Billing requests: Respond in real time to billing questions regarding client pricing and communicate with client to resolve issues when posting payments.</span></li><li style='margin:0in;font-size:15px;font-family:\"Tahoma\",sans-serif;'><span style='font-family:\"Verdana\",sans-serif;font-size:12px;'>Support sales team: Qualify leads from clinic visits, distribute in bound leads from CRM tool, set appointments for sales team from inbound phone and email leads, support sales team as necessary.</span></li><li style='margin:0in;font-size:15px;font-family:\"Tahoma\",sans-serif;'><span style='font-family:\"Verdana\",sans-serif;font-size:12px;'>Document requests: Respond to document requests from clients, clinics, OHS patients, payors, sales and operations team members as required.</span></li><li style='margin:0in;font-size:15px;font-family:\"Tahoma\",sans-serif;'><span style='font-family:\"Verdana\",sans-serif;font-size:12px;'>Strive to embody FastMed&rsquo;s core values of STAT (Service, Teamwork, Accountability, Transparency) and embrace FastMed&rsquo;s philosophy of Compassionate Hospitality.</span></li><li style='margin:0in;font-size:15px;font-family:\"Tahoma\",sans-serif;'><span style='font-family:\"Verdana\",sans-serif;font-size:12px;'>All other duties as assigned.</span></li></ul></div><p style='margin:0in;font-size:15px;font-family:\"Tahoma\",sans-serif;margin-top:.05pt;margin-right:0in;margin-bottom:.0001pt;margin-left:11.0pt;'><strong>&nbsp;</strong></p><p style='margin:0in;font-size:15px;font-family:\"Tahoma\",sans-serif;margin-top:.05pt;margin-right:0in;margin-bottom:.0001pt;margin-left:11.0pt;'><strong><span style='font-size:12px;font-family:\"Verdana\",sans-serif;'>EDUCATION, EXPERIENCE AND SKILLS</span></strong></p><p style='margin:0in;font-size:15px;font-family:\"Tahoma\",sans-serif;margin-top:.05pt;margin-right:0in;margin-bottom:.0001pt;margin-left:11.0pt;'><br></p><div style='margin:0in;font-size:15px;font-family:\"Tahoma\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style='margin:0in;font-size:15px;font-family:\"Tahoma\",sans-serif;'><span style='font-family:\"Verdana\",sans-serif;font-size:12px;'>Education</span><ul style=\"margin-bottom: 0in;\"><li style=\"margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:15px;font-family: Tahoma, sans-serif;\"><span style='font-family:\"Verdana\",sans-serif;font-size:12px;'>Bachelor&rsquo;s or associate degree in healthcare or management field of study or equivalent work experience within a healthcare setting.</span></li></ul></li><li style='margin:0in;font-size:15px;font-family:\"Tahoma\",sans-serif;'><span style='font-family:\"Verdana\",sans-serif;font-size:12px;'>Experience</span><ul style=\"margin-bottom: 0in;\"><li style=\"margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:15px;font-family: Tahoma, sans-serif;\"><span style='font-family:\"Verdana\",sans-serif;font-size:12px;'>2+ years of customer service experience; preferably in a healthcare setting</span></li><li style=\"margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:15px;font-family: Tahoma, sans-serif;\"><span style='font-family:\"Verdana\",sans-serif;font-size:12px;'>Proven track record of professional success in client and patient facing support role</span></li></ul></li><li style='margin:0in;font-size:15px;font-family:\"Tahoma\",sans-serif;'><span style='font-family:\"Verdana\",sans-serif;font-size:12px;'>Skills</span><ul style=\"margin-bottom: 0in;\"><li style=\"margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:15px;font-family: Tahoma, sans-serif;\"><span style='font-family:\"Verdana\",sans-serif;font-size:12px;'>Excellent communication (both verbal and written) and&nbsp;</span></li><li style=\"margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:15px;font-family: Tahoma, sans-serif;\"><span style='font-family:\"Verdana\",sans-serif;font-size:12px;'>Ability to be a team player with strong interpersonal skills.</span></li><li style=\"margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:15px;font-family: Tahoma, sans-serif;\"><span style='font-family:\"Verdana\",sans-serif;font-size:12px;'>Adaptable, collaborative, and self-directed.</span></li><li style=\"margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:15px;font-family: Tahoma, sans-serif;\"><span style='font-family:\"Verdana\",sans-serif;font-size:12px;'>Proficient in MS Office (Excel, Word, etc.)</span></li><li style=\"margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:15px;font-family: Tahoma, sans-serif;\"><span style='font-family:\"Verdana\",sans-serif;font-size:12px;'>Effective time management and performance tracking with ability to meet deadlines</span></li><li style=\"margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:15px;font-family: Tahoma, sans-serif;\"><span style='font-family:\"Verdana\",sans-serif;font-size:12px;'>Results-driven, and detail-oriented with strong organizational skills</span></li></ul></li></ul></div><p style='margin:0in;font-size:13px;font-family:\"Tahoma\",sans-serif;'><br></p><p style='margin:0in;font-size:13px;font-family:\"Tahoma\",sans-serif;'><br></p><h2 style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:11.0pt;font-size:15px;font-family:\"Tahoma\",sans-serif;'><span style='font-size:12px;font-family:\"Verdana\",sans-serif;'>PHYSICAL DEMANDS:</span></h2><h3 style='margin-top:.4pt;margin-right:11.3pt;margin-bottom:.0001pt;margin-left:10.95pt;font-size:15px;font-family:\"Tahoma\",sans-serif;font-weight:normal;text-align:justify;'><br></h3><h3 style='margin-top:.4pt;margin-right:11.3pt;margin-bottom:.0001pt;margin-left:10.95pt;font-size:15px;font-family:\"Tahoma\",sans-serif;font-weight:normal;text-align:justify;'><span style='font-size:12px;font-family:\"Verdana\",sans-serif;'>The physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</span></h3><h3 style='margin-top:.4pt;margin-right:11.3pt;margin-bottom:.0001pt;margin-left:10.95pt;font-size:15px;font-family:\"Tahoma\",sans-serif;font-weight:normal;text-align:justify;'><br></h3><p style='margin:0in;font-size:15px;font-family:\"Tahoma\",sans-serif;margin-left:.15in;'><span style='font-size:12px;font-family:\"Verdana\",sans-serif;'>While working the essential functions of this job, the employee is occasionally required to stand, walk, sit, life, carry, use hands to handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl, talk, hear and lift and/or move up to 40 pounds.&nbsp;</span></p><p style='margin:0in;font-size:13px;font-family:\"Tahoma\",sans-serif;margin-top:.45pt;'><em>&nbsp;</em></p><h2 style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:9.65pt;font-size:15px;font-family:\"Tahoma\",sans-serif;'><span style='font-size:12px;font-family:\"Verdana\",sans-serif;'>WORK ENVIRONMENT:</span></h2><h2 style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:9.65pt;font-size:15px;font-family:\"Tahoma\",sans-serif;'><br></h2><p style='margin:0in;font-size:15px;font-family:\"Tahoma\",sans-serif;margin-left:.15in;'><span style='font-size:12px;font-family:\"Verdana\",sans-serif;'>While performing the essential functions of the job the employee comes in contact with patient in a wide variety of circumstances. The team member may be exposed to unpleasant situations including accidents, injuries, illnesses, patient elements and varying or unpredictable situations.&nbsp;</span></p><p style='margin:0in;font-size:13px;font-family:\"Tahoma\",sans-serif;margin-top:.1pt;margin-right:.15in;margin-bottom:.0001pt;margin-left:10.95pt;text-indent:1.3pt;'><br></p><p style='margin:0in;font-size:13px;font-family:\"Tahoma\",sans-serif;margin-top:.1pt;margin-right:.15in;margin-bottom:.0001pt;margin-left:10.95pt;text-indent:1.3pt;'><strong><em>This position may be worked remotely. Minimum travel may be requested to attend training. &nbsp;</em></strong></p>\n",
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