Patient Eligibility Assistant

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    "url": "https://careerportaln-vistacommunityclinic.icims.com/jobs/4967/patient-eligibility-assistant/job",
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    "title": "Patient Eligibility Assistant",
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    "datePosted": "2026-05-01T04:00:00.000Z",
    "description": "<h2>Overview</h2>\n<p>At <strong>Vista Community Clinic (VCC)</strong>, we believe healthcare is more than medicine, it’s about hope, community, and impact. For over 50 years, we’ve been a leader in the community clinic movement, growing from a small volunteer-driven effort in Vista to a nationally recognized network of state-of-the-art clinics across San Diego, Orange, Los Angeles, and Riverside counties. Today VCC has 14 clinics serving over 70,000 patients annually, we continue our mission of delivering exceptional, patient-centered care where it’s needed most.</p>\n<p> </p>\n<p>As a private, non-profit, multi-specialty outpatient clinic, VCC provides more than healthcare, we provide opportunity. Here your skills are celebrated, your growth is supported and your work makes a difference. We know that our success is a direct result of the exceptional talents and dedication of our employees.</p>\n<p> </p>\n<p>✨<strong>For eligible employees, benefits include:</strong>✅ Competitive compensation & benefits ✅ Medical, dental, vision✅ Company-paid life insurance ✅ Flexible spending accounts ✅ 403(b) retirement plan </p>\n<h3>Why VCC?</h3>\n<p>• 🏅 Winner of the <strong>2025 HRSA Gold Medal</strong> for Outstanding Care, placing VCC among the top 10% of Federally Qualified Health Centers in the U.S.</p>\n<p>• Recognized by HRSA as a National Quality Leader in Behavioral Health and Diabetes and for excellence in Preventive Health and Health IT.</p>\n<p>• A robust training & development culture to help you grow and advance your career.</p>\n<p>• A workplace built on respect, collaboration and passion for care.</p>\n<h2>Responsibilities</h2>\n<p><strong><u>Job Summary</u></strong></p>\n<p>Assist the Patient Benefit Counselors with administrative support.</p>\n<p> </p>\n<p><strong><u>Essential Job Functions </u></strong></p>\n<ul>\n <li>Schedule appointments for patients </li>\n <li>Reschedule patients who miss appointments</li>\n <li>Check in patients with appointments and screen walk ins</li>\n <li>Instruct patients on the documents necessary for the eligibility process, and provide an overview of available healthcare insurance options </li>\n <li>Assign patients a primary care provider (PCP) </li>\n <li>Assist patients to choose a Health Plan with Health Care Options</li>\n <li>Conduct follow-up process on applications and renewals submitted by the department </li>\n <li>Attend trainings and other meetings as required </li>\n <li>Enhance professional growth and development through participation in educational programs, current literature review, in-service meetings and workshops </li>\n <li>Support the vision, mission and goals, and demonstrate a commitment to the values, of the organization </li>\n <li>Perform other duties as directed </li>\n</ul>\n<h2>Qualifications</h2>\n<p><strong><u>Minimum Qualifications </u></strong></p>\n<ul>\n <li>High school graduate or equivalent </li>\n <li>Minimum two years’ experience in the customer service or social service field, or in community volunteer work </li>\n <li>Bilingual English/Spanish </li>\n</ul>\n<p> </p>\n<p><strong><u>Required Skills/Knowledge/Abilities </u></strong></p>\n<ul>\n <li>Effective verbal and written skills necessary for communication, in both English and Spanish, with patients/clients, providers and other staff </li>\n <li>Ability to interface with all levels of personnel in a professional manner, including people of all social, cultural and ethnic backgrounds and within the constraints of government funded programs </li>\n <li>Strong interpersonal skills </li>\n <li>Excellent customer service skills and commitment to providing the highest level of customer satisfaction </li>\n <li>Ability and willingness to meet the organization’s attendance and dress code policies </li>\n <li>Ability to handle confidential materials and information in a professional manner </li>\n <li>Experience/familiarity with computers, business e-mail, communication systems and internet search capabilities and proficient in Microsoft Office products, specifically Word and Excel </li>\n</ul>\n<p><strong>Pay Rate: </strong></p>\n<ul>\n <li>$21 - $22 per hour, Depending On Experience</li>\n</ul>",
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