Quality Intern

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    "datePosted": "2025-06-09T04:00:00.000Z",
    "description": "<h2>Overview</h2>\n<p><em>Essen Health Care is the largest privately held, multispecialty medical group in New York, providing high-quality, compassionate care to some of the state’s most vulnerable and underserved residents.</em></p>\n<p> </p>\n<p><em>Founded in 1999, we’ve grown from a single primary care office into a network of 50+ locations offering urgent care, primary care and specialty services, from women’s health to endocrinology and psychiatry. We also provide nursing home support, care management, and in-home care through our Essen House Calls program. Guided by a Population Health model, our team of 500+ providers deliver care in-person, at home, or via telehealth, ensuring patients get the support they need when and where they need it.</em></p>\n<p> </p>\n<p><em>We’re looking for talented, motivated individuals to join our growing team. Whether you’re a medical provider, administrator, or operations professional, there’s a career here for you. Join us in making a real difference in the health of our community.</em></p>\n<h2>Job Summary</h2>\n<p>As a Quality Intern at Essen Healthcare, you will support efforts to improve patient care and health outcomes through data-driven initiatives aligned with HEDIS (Healthcare Effectiveness Data and Information Set) measures. This role involves clinical data abstraction, patient engagement, and participation in community-based health initiatives—all contributing to Essen’s value-based care and quality improvement goals.</p>\n<h2>Responsibilities</h2>\n<p>1. Chart Review & Data Abstraction</p>\n<p>a. Review electronic medical records to identify and close care gaps for HEDIS measures such as diabetes, hypertension, cholesterol management, and preventive screenings.</p>\n<p>b. Conduct diagnosis review and verify completeness of documented conditions.</p>\n<p>c. Abstract critical data points including demographics, procedure and diagnosis codes, and service dates in alignment with HEDIS guidelines.</p>\n<p>d. Participate in team overviews and reviews of abstraction findings.</p>\n<p>2. Patient Outreach & Education</p>\n<p>a. Conduct outreach calls to patients with uncontrolled diabetes or hypertension, or those with pending lab orders, to encourage timely follow-up and adherence to care plans.</p>\n<p>b. Educate patients on the importance of chronic condition management and help schedule follow-up PCP appointments or lab visits as needed.</p>\n<p>c. Perform SDOH (Social Determinants of Health) screenings by calling patients to assess needs related to access to care, food insecurity, housing, and transportation.</p>\n<p>3. Community Engagement & Events</p>\n<p>a. Participate in a full calendar of patient engagement events, including Saturday health fairs and plan-sponsored community events (typically 10 AM – 2 PM).</p>\n<p>b. Assist with at-home services such as eye exams and blood pressure checks for patients, initially shadowing a team member and eventually conducting visits independently if comfortable.</p>\n<p>4. Medication Adherence (Part D Support)</p>\n<p>a. Support medication adherence efforts by contacting patients, coordinating refills, confirming availability with pharmacies, and resolving pickup barriers.</p>\n<p>b. Help improve STAR ratings by ensuring adherence to prescriptions for chronic conditions.</p>\n<h2>Qualifications</h2>\n<p>Your work will directly support Essen Healthcare’s mission to deliver high-quality, patient-centered care. You will help close care gaps, improve chronic condition management, and elevate overall performance across HEDIS and STAR measures—while gaining hands-on experience in clinical quality, patient engagement, and public health initiatives.</p>\n<h2>Equal Opportunity Employer</h2>\n<p><em>Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population</em></p>",
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