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Customer Care Specialist (Dental, Vision, & Hearing)

D9cb495f 13ac 4fe9 B6a3 46d4af25b093 9200225097116 2 · Houston, TX, US, Houston, TX · On Site · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyD9cb495f 13ac 4fe9 B6a3 46d4af25b093 9200225097116 2
TitleCustomer Care Specialist (Dental, Vision, & Hearing)
Normalized title-
Department / team-
LocationHouston, TX, United States
Work modelOn Site
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-27 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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PageWhat it containsOpen
Company jobsActive postings from D9cb495f 13ac 4fe9 B6a3 46d4af25b093 9200225097116 2.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Houston.Open
Work model jobsActive On Site postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyD9cb495f 13ac 4fe9 B6a3 46d4af25b093 9200225097116 2
Sourcedd1ed735-2ba4-4dda-8f7c-ca5ffa7fb340
ATS providerADP Workforce Now Recruiting

Description

Who we are: ManhattanLife Insurance and Annuity Company was founded in 1850, the Company’s longevity makes it one of the oldest and most reliable health and life insurance companies in the country. Operating successfully for 175 years is a testimony to ManhattanLife’s enduring history, and an indicator of the reliability of our future. ManhattanLife’s headquarters are in Houston, TX and the company is continually growing with multiple office locations nation-wide. ManhattanLife offers attractive employee benefits starting day one, including immediate coverage under our health, dental and vision plans. We offer flexible schedules, including shortened hours on Fridays, free parking, company-wide events, professional development (LOMA testing) and a company-wide wellness program. Scope and Purpose: ManhattanLife has about 1 million customers all over the United States. We are growing in customers every day and need your help to respond to their questions. We need several excellent customer service professionals to answer our busy phone lines in our Dental, Vision, and Hearing (DVH) department. Duties and Responsibilities: Manage inbound calls in a timely manner while providing high quality service. Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives. Minimum Qualifications: High School Graduate or equivalent (GED); Associate’s Degree preferred. Knowledge, Skills and Abilities: 1+ years of call center experience, preferably in health insurance and/or life insurance related customer care. Excellent verbal and written communication and interpersonal skills along with active listening. Proficient technical skills using various programs and applications such as, Microsoft Office Suite, Microsoft Teams, Zoom, and/or Webex Teams, IBM AS400 (Client Access Solutions), Microsoft SharePoint, etc. Ability to research and analyze data. Ability to multi-task, set priorities, and manage time effectively. Maintain a professional attitude in challenging situations. Meet personal/team qualitative and quantitative metrics. Bilingual in Spanish or other languages preferred. Travel Requirements: This position does not require travel. Professional Development: Establish annual objectives for professional growth. Keep pace with developments in the discipline. Learn and apply technologies that support professional and personal growth. Participate in the evaluation process. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, type, and use mouse; reach with hands and arms and talk and/or hear. The employee is required to sit for extended periods of time. The position may require lifting, pulling or moving items weighing upwards of 10 pounds as it relates to office or desk supplies. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee regularly works in an office environment. This role routinely uses standard office equipment such as computers, phones via WebEx, physical phone while in office, and photocopiers when necessary. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to the job at any time without notice. AAP/EEO Statement: ManhattanLife prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or any other legally protected status. EOE Employer/Vet/Disabled. ManhattanLife values differences. We are committed to fostering an environment that attracts and retains a diverse workforce. With individuals from a variety of backgrounds, ManhattanLife will be better equipped to service our customers, increase innovation, and reduce risks. We encourage the unique perspectives of individuals and are dedicated to creating a respectful and inclusive work environment.

Full job record

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Source IDdd1ed735-2ba4-4dda-8f7c-ca5ffa7fb340
Board IDdd1ed735-2ba4-4dda-8f7c-ca5ffa7fb340
Provideradp_workforcenow
Provider Job Key596907
TitleCustomer Care Specialist (Dental, Vision, & Hearing)
Normalized Title—
Statusactive
Activeyes
Location TextHouston, TX, US, Houston, TX
Department—
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Remote Policy—
CountryUnited States
RegionTX
CityHouston
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Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=d9cb495f-13ac-4fe9-b6a3-46d4af25b093&ccId=9200225097116_2&lang=en_US&type=JS&jobId=596907&jwId=9201203688713_1
First Seen At2026-05-31 18:58:01Z
Last Seen At2026-06-06 12:41:18Z
Last Checked At2026-06-06 12:41:18Z
Last Changed At2026-06-06 12:41:18Z
Inactive At—
Source Posted At2026-05-27 20:30:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=d9cb495f-13ac-4fe9-b6a3-46d4af25b093|9200225097116_2/date=2026-06-06/2026-06-06T12-41-17-324Z-d08e948b329e5110965e330008cc9637874acd713f48e17fbebcf46a01eb4564.json
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    "requisitionDescription": "<div><div><div><div><div><div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.32.25/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"></div><p style='margin:0in;font-size:15px;font-family:\"Palatino Linotype\",serif;margin-bottom:11.25pt;background:white;' id=\"isPasted\"><strong><span style=\"font-size: 16px; font-family: georgia, serif; color: rgb(0, 0, 0);\">Who we are:&nbsp;</span></strong></p><span style=\"font-size: 16px; font-family: georgia, serif;\"><span style=\"color: rgb(0, 0, 0);\">ManhattanLife Insurance and Annuity Company was founded in 1850, the Company&rsquo;s longevity makes it one of the oldest and most reliable health and life insurance companies in the country. Operating successfully for 175 years is a testimony to ManhattanLife&rsquo;s enduring history, and an indicator of the reliability of our future. ManhattanLife&rsquo;s headquarters are in Houston, TX and the company is continually growing with multiple office locations nation-wide. ManhattanLife offers attractive employee benefits starting day one, including immediate coverage under our health, dental and vision plans. We offer flexible schedules, including shortened hours on Fridays, free parking, company-wide events, professional development (LOMA testing) and a company-wide wellness program.</span></span><div class=\"fr-view\"><div><div class=\"fr-view\"><div><div class=\"fr-view\"><div><div class=\"fr-view\"><div><div class=\"fr-view\"><div><div class=\"fr-view\"><span style=\"font-size: 16px; font-family: georgia, serif;\"><span style=\"color: rgb(0, 0, 0);\"><br></span></span><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Palatino Linotype\",serif;margin:0in;margin-bottom:11.25pt;background:white;' id=\"isPasted\"><span style=\"color: rgb(0, 0, 0); font-size: 16px; font-family: georgia, serif;\"><strong>Scope and Purpose:</strong></span></p><p style='margin-right:-4.5pt;margin-left:9.0pt;font-size:15px;font-family:\"Palatino Linotype\",serif;margin:0in;margin-top:.7pt;margin-bottom:0in;text-align:justify;background:white;'><span style=\"font-family: georgia, serif; color: rgb(0, 0, 0); font-size: 16px;\">ManhattanLife has about 1 million customers all over the United States. We are growing in customers every day and need your help to respond to their questions. We need several excellent customer service professionals to answer our busy phone lines in our Dental, Vision, and Hearing (DVH) department.</span></p><p style='font-size: 15px; font-family: \"Palatino Linotype\", serif; margin: 0in; background: white;'><span style=\"font-family: georgia, serif; font-size: 16px; color: rgb(0, 0, 0);\"><strong>&nbsp;</strong></span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Palatino Linotype\",serif;margin:0in;margin-bottom:11.25pt;margin-top:0in;background:white;'><span style=\"font-family: georgia, serif; font-size: 16px; color: rgb(0, 0, 0);\"><strong>Duties and Responsibilities:</strong></span></p><ul><li style=\"font-size: 16px; font-family: georgia, serif; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; background: white; color: rgb(0, 0, 0);\">Manage inbound calls in a timely manner while providing high quality service.</li><li style=\"font-size: 16px; font-family: georgia, serif; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; background: white; color: rgb(0, 0, 0);\">Identify customers&rsquo; needs, clarify information, research every issue, and provide solutions and/or alternatives.</li></ul><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Palatino Linotype\",serif;margin:0in;background:white;'><span style=\"font-family: georgia, serif; font-size: 16px; color: rgb(0, 0, 0);\"><strong>Minimum Qualifications:&nbsp;</strong></span></p><p style='margin-right:0in;margin-left:9.0pt;font-size:15px;font-family:\"Palatino Linotype\",serif;margin:0in;background:white;'><span style=\"font-size: 16px; color: rgb(0, 0, 0); font-family: georgia, serif;\">High School Graduate or equivalent (GED); Associate&rsquo;s Degree preferred.<br>&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Palatino Linotype\",serif;margin:0in;background:white;'><span style=\"font-family: georgia, serif; font-size: 16px; color: rgb(0, 0, 0);\"><strong>Knowledge, Skills and Abilities:</strong></span></p><ul><li style=\"font-size: 16px; font-family: georgia, serif; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; background: white; color: rgb(0, 0, 0);\">1+ years of call center experience, preferably in health insurance and/or life insurance related customer care.</li><li style=\"font-size: 16px; font-family: georgia, serif; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; background: white; color: rgb(0, 0, 0);\">Excellent verbal and written communication and interpersonal skills along with active listening.</li><li style=\"font-size: 16px; font-family: georgia, serif; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; background: white; color: rgb(0, 0, 0);\">Proficient technical skills using various programs and applications such as, Microsoft Office Suite, Microsoft Teams, Zoom, and/or Webex Teams, IBM AS400 (Client Access Solutions), Microsoft SharePoint, etc.</li><li style=\"font-size: 16px; font-family: georgia, serif; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; background: white; color: rgb(0, 0, 0);\">Ability to research and analyze data.&nbsp;</li><li style=\"font-size: 16px; font-family: georgia, serif; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; background: white; color: rgb(0, 0, 0);\">Ability to multi-task, set priorities, and manage time effectively.</li><li style=\"font-size: 16px; font-family: georgia, serif; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; background: white; color: rgb(0, 0, 0);\">Maintain a professional attitude in challenging situations.</li><li style=\"font-size: 16px; font-family: georgia, serif; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; background: white; color: rgb(0, 0, 0);\">Meet personal/team qualitative and quantitative metrics.</li><li style=\"font-size: 16px; font-family: georgia, serif; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; background: white; color: rgb(0, 0, 0);\">Bilingual in Spanish or other languages preferred.</li></ul><p style='font-size: 16px; font-family: \"Palatino Linotype\", serif; margin: 0in;'><span style=\"font-family: georgia, serif; font-size: 16px; color: rgb(0, 0, 0);\"><strong>Travel Requirements:</strong></span></p><p style='font-size: 16px; font-family: \"Palatino Linotype\", serif; margin: 0in;'><span style=\"font-family: georgia, serif; font-size: 16px; color: rgb(0, 0, 0);\">This position does not require travel. &nbsp;</span></p><h1 style='margin-top:.05pt;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;font-size:16px;font-family:\"Palatino Linotype\",serif;font-weight:bold;'><span style=\"font-family: georgia, serif; font-size: 16px; color: rgb(0, 0, 0);\">&nbsp;</span></h1><h1 style='margin-top:.05pt;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;font-size:16px;font-family:\"Palatino Linotype\",serif;font-weight:bold;'><span style=\"font-family: georgia, serif; font-size: 16px; color: rgb(0, 0, 0);\">Professional Development:</span></h1><ul><li style=\"font-size: 16px; font-family: georgia, serif; margin-right: 0in; margin-top: 0.7pt; margin-bottom: 0.0001pt; color: rgb(0, 0, 0);\"><span style=\"line-height: 115%;\">Establish annual objectives for professional growth.</span></li><li style=\"font-size: 16px; font-family: georgia, serif; margin-right: 0in; margin-top: 0.5pt; margin-bottom: 0.0001pt; color: rgb(0, 0, 0);\"><span style=\"line-height: 115%;\">Keep pace with developments in the&nbsp;discipline.</span></li><li style=\"font-size: 16px; font-family: georgia, serif; margin-right: 0in; margin-top: 0.65pt; margin-bottom: 0.0001pt; color: rgb(0, 0, 0);\"><span style=\"line-height: 115%;\">Learn and apply technologies that support professional and personal growth.</span></li><li style=\"font-size: 16px; font-family: georgia, serif; margin-right: 0in; margin-top: 0.55pt; margin-bottom: 0.0001pt; color: rgb(0, 0, 0);\"><span style=\"line-height: 115%;\">Participate&nbsp;in&nbsp;the&nbsp;evaluation&nbsp;process.</span></li></ul><p style='font-size: 16px; font-family: \"Palatino Linotype\", serif; margin: 0in;'><span style=\"font-family: georgia, serif; font-size: 16px; color: rgb(0, 0, 0);\">&nbsp;</span></p><h1 style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:16px;font-family:\"Palatino Linotype\",serif;font-weight:bold;text-align:justify;'><span style=\"font-family: georgia, serif; font-size: 16px; color: rgb(0, 0, 0);\">Physical&nbsp;Demands:</span></h1><p style='margin-right:11.6pt;margin-left:0in;font-size:16px;font-family:\"Palatino Linotype\",serif;margin:0in;text-align:justify;'><span style=\"font-family: georgia, serif; font-size: 16px; color: rgb(0, 0, 0);\">The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, type, and use mouse; reach with hands and arms and talk and/or hear. The employee is required to sit for extended periods of time. The position may require lifting, pulling or moving items weighing upwards of 10 pounds as it relates to office or desk supplies.</span></p><h1 style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:10.55pt;font-size:16px;font-family:\"Palatino Linotype\",serif;font-weight:bold;text-align:justify;'><span style=\"font-family: georgia, serif; font-size: 16px; color: rgb(0, 0, 0);\">&nbsp;</span></h1><h1 style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:16px;font-family:\"Palatino Linotype\",serif;font-weight:bold;text-align:justify;'><span style=\"font-family: georgia, serif; font-size: 16px; color: rgb(0, 0, 0);\">Work&nbsp;Environment:</span></h1><p style='margin-right:5.35pt;margin-left:0in;font-size:16px;font-family:\"Palatino Linotype\",serif;margin:0in;text-align:justify;'><span style=\"font-family: georgia, serif; font-size: 16px; color: rgb(0, 0, 0);\">The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee regularly works in an office environment. This role routinely uses standard office equipment such as computers, phones via WebEx, physical phone while in office, and photocopiers when necessary.</span></p><h1 style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:10.55pt;font-size:16px;font-family:\"Palatino Linotype\",serif;font-weight:bold;'><span style=\"font-family: georgia, serif; font-size: 16px; color: rgb(0, 0, 0);\">&nbsp;</span></h1><h1 style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:16px;font-family:\"Palatino Linotype\",serif;font-weight:bold;'><span style=\"font-family: georgia, serif; font-size: 16px; color: rgb(0, 0, 0);\">Other&nbsp;Duties:</span></h1><p style='margin-right:17.8pt;margin-left:0in;font-size:16px;font-family:\"Palatino Linotype\",serif;margin:0in;margin-top:.15pt;margin-bottom:.0001pt;text-align:justify;line-height:100%;'><span style=\"font-family: georgia, serif; font-size: 16px; color: rgb(0, 0, 0);\">Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts management&rsquo;s right to assign or reassign duties and responsibilities to the job at any time without notice.</span></p><h1 style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:10.55pt;font-size:16px;font-family:\"Palatino Linotype\",serif;font-weight:bold;'><span style=\"font-family: georgia, serif; font-size: 16px; color: rgb(0, 0, 0);\">&nbsp;</span></h1><h1 style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:16px;font-family:\"Palatino Linotype\",serif;font-weight:bold;'><span style=\"font-family: georgia, serif; font-size: 16px; color: rgb(0, 0, 0);\">AAP/EEO&nbsp;Statement:</span></h1><p style='margin-right:17.8pt;margin-left:0in;font-size:16px;font-family:\"Palatino Linotype\",serif;margin:0in;text-align:justify;'><span style=\"font-family: georgia, serif; font-size: 16px; color: rgb(0, 0, 0);\">ManhattanLife prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or any other legally protected status. EOE Employer/Vet/Disabled. ManhattanLife values differences. We are committed to fostering an environment that attracts and retains a diverse workforce. With individuals from a variety of backgrounds, ManhattanLife will be better equipped to service our customers, increase innovation, and reduce risks. We encourage the unique perspectives of individuals and are dedicated to creating a respectful and inclusive work environment.</span></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
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