Customer Service Representative (Front Desk)

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    "ExternalDescriptionStr": "<p><strong>Important Notice:</strong> Arlington County requires all applicants to thoroughly complete each section of the application, including prior job responsibilities, duties, and supplemental questions. While you may attach a resume, it will not replace a completed application. Incomplete applications will not be considered.</p><p>The Arlington County <a href=\"https://www.arlingtonva.us/Government/Departments/Parks-Recreation\">Department of Parks and Recreation (DPR)</a> is seeking a <strong>Customer Service Representative (CSR)</strong> to provide customer and facility support at Long Bridge Aquatics &amp; Fitness Center. The CSR will be expected to assess customers’ needs, &nbsp;refer to the appropriate program resource, and recognize and respond to emergency situations. This position reports to an Assistant Manager.</p>",
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    "ExternalPostedStartDate": "2026-05-29T04:00:00+00:00",
    "ExternalQualificationsStr": "<p><strong>Minimum:</strong></p><p><strong>Education:</strong> Completion of the requirements for graduation from a standard senior high school or vocational school, a GED certificate, or the equivalent; plus</p><p><strong>Experience:</strong> Some experience providing administrative support.</p><p><strong>Substitution:</strong> Successful completion of college coursework from an accredited college or university may be substituted for the experience requirement.</p><p><strong>Licenses/Certifications: </strong>First Aid/CPR/AED Certification, or the ability to obtain one within 90 days of hire.</p><p><strong>Desirable:</strong> Preference may be given to those with experience in one or more of the following:</p><ul><li>Front desk customer service;</li><li>Working in recreation and/or a community center setting;</li><li>Performing scheduling, facility reservation, registration, and payments using RecTrac or similar web-based system; and/or</li><li>Extensive use of Microsoft Office Suite.</li></ul><p><strong>SPECIAL REQUIREMENTS</strong></p><p><strong>EPI Assessment:</strong> To be considered for this position, you must achieve a passing score on the Employee Preferences Inventory (EPI) Assessment. Please note the following:</p><ul><li>If you have not taken the EPI within the past year, you will receive an email with instructions and a deadline for completing the assessment.</li><li>If you have taken the EPI within the past year, your previous score will be used.</li><li>Scores are valid for one calendar year.</li><li>You cannot retake the assessment until one year has passed since your last attempt.</li><li>Failure to complete the EPI by the deadline provided to you in email will disqualify you from this recruitment process.</li></ul><p>A pre-employment criminal records check will be conducted. It may include checks of the following: criminal record, driving record, education, professional licensure, and credit history. You may be required to sign a release authorizing the County to obtain your background information.</p><p><strong>ADDITIONAL INFORMATION</strong></p><p><strong>Work Hours:</strong> Monday - Sunday, hours vary between 4:30 a.m. - 10:30 p.m., depending on scheduling needs, which will include at least one weekend shift, some nights, holidays, and special events. This position is not eligible for telework.</p><p>The official title of this position is Administrative Assistant A.</p><p>Each section of the application must be completed. A resume may be attached; however, it will not substitute for the completed application. Incomplete applications may not be considered.</p><p>#LI-Onsite<br>&nbsp;</p>",
    "InternalQualificationsStr": "<p><strong>Minimum:</strong></p><p><strong>Education:</strong> Completion of the requirements for graduation from a standard senior high school or vocational school, a GED certificate, or the equivalent; plus</p><p><strong>Experience:</strong> Some experience providing administrative support.</p><p><strong>Substitution:</strong> Successful completion of college coursework from an accredited college or university may be substituted for the experience requirement.</p><p><strong>Licenses/Certifications: </strong>First Aid/CPR/AED Certification, or the ability to obtain one within 90 days of hire.</p><p><strong>Desirable:</strong> Preference may be given to those with experience in one or more of the following:</p><ul><li>Front desk customer service;</li><li>Working in recreation and/or a community center setting;</li><li>Performing scheduling, facility reservation, registration, and payments using RecTrac or similar web-based system; and/or</li><li>Extensive use of Microsoft Office Suite.</li></ul><p><strong>SPECIAL REQUIREMENTS</strong></p><p><strong>EPI Assessment:</strong> To be considered for this position, you must achieve a passing score on the Employee Preferences Inventory (EPI) Assessment. Please note the following:</p><ul><li>If you have not taken the EPI within the past year, you will receive an email with instructions and a deadline for completing the assessment.</li><li>If you have taken the EPI within the past year, your previous score will be used.</li><li>Scores are valid for one calendar year.</li><li>You cannot retake the assessment until one year has passed since your last attempt.</li><li>Failure to complete the EPI by the deadline provided to you in email will disqualify you from this recruitment process.</li></ul><p>A pre-employment criminal records check will be conducted. It may include checks of the following: criminal record, driving record, education, professional licensure, and credit history. You may be required to sign a release authorizing the County to obtain your background information.</p><p><strong>ADDITIONAL INFORMATION</strong></p><p><strong>Work Hours:</strong> Monday - Sunday, hours vary between 4:30 a.m. - 10:30 p.m., depending on scheduling needs, which will include at least one weekend shift, some nights, holidays, and special events. This position is not eligible for telework.</p><p>The official title of this position is Administrative Assistant A.</p><p>Each section of the application must be completed. A resume may be attached; however, it will not substitute for the completed application. Incomplete applications may not be considered.</p><p>#LI-Onsite<br>&nbsp;</p>",
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