Training & Program Operations Specialist

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    "datePosted": "2026-05-25",
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    "description": "<p><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Job Title:</span> Training &amp; Program Operations Specialist<br><span style=\"font-weight: bold\">Employment Type:</span> W-2 Part-Time<br><span style=\"font-weight: bold\">Location:</span> Remote (U.S.) | Candidate must reside on the East Coast.</span></p>\n<p><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Scheduling &amp; Availability (ET):</span> position requires availability Monday–Friday between 10:00 AM – 3:00 PM EST</span></p>\n<p><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Compensation:</span> </span></p>\n<ul>\n<li><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">$25–$30/hr</span> rate based on experience/credentials)</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">About Virtual Peace of Mind (VPM)</span></p>\n<p><span style=\"font-size: 10pt\">Virtual Peace of Mind (VPM) is a fast-growing, fully remote mental health practice dedicated to providing compassionate, evidence-based care to youth and families across multiple states. Our mission is to expand equitable access to mental health services through high-quality virtual care — and to support the clinicians and professionals who make that care possible.</span></p>\n<p><span style=\"font-size: 10pt\">We’re building a culture that is <span style=\"font-weight: bold\">mission-driven, accountable, supportive, and built for sustainable remote work</span>.</span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Why Join VPM</span></p>\n<p><span style=\"font-size: 10pt\">At VPM, you’ll be part of a team transforming access to youth mental health through virtual care — with a remote model designed to support excellent work and real life.</span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">What you can expect:</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Mission-Driven Impact:</span> Contribute to meaningful work improving access and outcomes for youth and families.</span></li>\n<li><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Remote by Design:</span> Fully remote environment with clear expectations and supportive infrastructure.</span></li>\n<li><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Collaborative Culture:</span> Work with a multidisciplinary team that values integrity, empathy, and shared learning.</span></li>\n<li><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Growth &amp; Leadership Pathways:</span> Opportunities to expand scope and take on leadership or consulting responsibilities as we scale.</span></li>\n<li><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Professional Development:</span> Access to training, resources, and continued learning opportunities aligned to role scope.</span></li>\n<li><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">State &amp; School-Based Partnerships:</span> Join initiatives that strengthen school-based mental health delivery and expand access across communities.</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Role Overview</span></p>\n<p><span style=\"font-size: 10pt\">Virtual Peace of Mind is seeking a highly organized, execution-focused Training &amp; Program Operations Specialist to support the development, implementation, and management of training and workforce development initiatives, with a primary focus on apprenticeship programs.</span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 10pt\">This role is responsible for building and maintaining training systems, coordinating program documentation, supporting workforce development efforts, and executing key operational projects. The position will also provide support on strategic organizational initiatives, including training materials, program expansion, and special projects aligned with organizational growth.</span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 10pt\">This is a part-time, remote position requiring 20–25 hours per week. The role requires consistent availability during designated core business hours to support collaboration, email communication in real-time within 1-2 hours, and execution. Specific working hours will be agreed upon at hire and must be maintained consistently.</span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Responsibilities</span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Primary Responsibilities (80% – Apprenticeship &amp; Training-Funded Work)</span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Training &amp; Program Development</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Develop and organize training curricula for apprenticeship programs</span></li>\n<li><span style=\"font-size: 10pt\">Structure and document training pathways, competencies, and learning objectives</span></li>\n<li><span style=\"font-size: 10pt\">Build training materials including guides, manuals, and program documentation</span></li>\n<li><span style=\"font-size: 10pt\">Translate program concepts into structured, scalable training systems</span></li>\n</ul>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Apprenticeship Program Operations</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Coordinate apprenticeship program documentation and compliance requirements</span></li>\n<li><span style=\"font-size: 10pt\">Maintain training records, logs, and required reporting components</span></li>\n<li><span style=\"font-size: 10pt\">Support onboarding structure for apprentices from a training perspective</span></li>\n<li><span style=\"font-size: 10pt\">Collaborate with HR to align training with hiring and onboarding processes</span></li>\n</ul>\n<p><span style=\"font-size: 10pt; font-weight: bold\">CEU &amp; Training Resource Management</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Research and source Continuing Education Units (CEUs) aligned with program needs</span></li>\n<li><span style=\"font-size: 10pt\">Identify and manage training platforms, tools, and external learning resources</span></li>\n<li><span style=\"font-size: 10pt\">Maintain organized tracking of CEU usage and requirements</span></li>\n</ul>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Program Documentation &amp; Systems</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Develop SOPs related to training and program implementation</span></li>\n<li><span style=\"font-size: 10pt\">Ensure all training processes are documented, structured, and repeatable</span></li>\n<li><span style=\"font-size: 10pt\">Maintain centralized organization of all training and program materials</span></li>\n</ul>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Secondary Responsibilities (20% – Strategic &amp; Executive Support)</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Develop PowerPoints, training presentations, and internal materials</span></li>\n<li><span style=\"font-size: 10pt\">Support development of new program initiatives (e.g., transition programs)</span></li>\n<li><span style=\"font-size: 10pt\">Assist with grant support activities, including research and document preparation</span></li>\n<li><span style=\"font-size: 10pt\">Execute special projects that support organizational growth and efficiency</span></li>\n<li><span style=\"font-size: 10pt\">Provide operational support to leadership in building scalable systems</span></li>\n<li><span style=\"font-size: 10pt\">Executive calendar management</span></li>\n<li><span style=\"font-size: 10pt\">Email triage</span></li>\n<li><span style=\"font-size: 10pt\">Follow-up coordination</span></li>\n<li><span style=\"font-size: 10pt\">Meeting coordination</span></li>\n</ul>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Qualifications &amp; Experience</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Strong organizational and execution skills</span></li>\n<li><span style=\"font-size: 10pt\">Experience in program coordination, training development, or operations preferred</span></li>\n<li><span style=\"font-size: 10pt\">Ability to take direction and independently build structured outputs</span></li>\n<li><span style=\"font-size: 10pt\">Strong writing and documentation skills</span></li>\n<li><span style=\"font-size: 10pt\">Comfortable working in a fast-paced, growth-oriented environment</span></li>\n<li><span style=\"font-size: 10pt\">High level of initiative and problem-solving ability</span></li>\n<li><span style=\"font-size: 10pt\">Operate with minimal supervision</span></li>\n<li><span style=\"font-size: 10pt\">Anticipation of needs proactively (upcoming task, potential gaps, operational inefficiencies) before direction is provided</span></li>\n<li><span style=\"font-size: 10pt\">Take initiative to resolve issues without direction</span></li>\n</ul>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Position Structure</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">This role is primarily aligned with workforce development and apprenticeship initiatives</span></li>\n<li><span style=\"font-size: 10pt\">Approximately 80% of responsibilities support training and program development functions</span></li>\n<li><span style=\"font-size: 10pt\">Approximately 20% of responsibilities support broader organizational and strategic initiatives</span></li>\n</ul>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Daily KPIs (Execution &amp; Responsiveness)</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Respond to all assigned tasks, messages, and requests within <span style=\"font-weight: bold\">24 hours</span></span></li>\n<li><span style=\"font-size: 10pt\">Maintain <span style=\"font-weight: bold\">real-time organization</span> of all training and program documents</span></li>\n<li><span style=\"font-size: 10pt\">Complete assigned deliverables (SOPs, materials, research) by <span style=\"font-weight: bold\">end-of-day deadlines</span></span></li>\n<li><span style=\"font-size: 10pt\">Track and update apprenticeship-related documentation <span style=\"font-weight: bold\">daily (100% accuracy)</span></span></li>\n<li><span style=\"font-size: 10pt\">Maintain a prioritized task list aligned with leadership directives</span></li>\n</ul>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Professional Communication &amp; Attendance (Essential Function)</span></p>\n<p><span style=\"font-size: 10pt\">Reliable communication and attendance are essential job responsibilities. Team members must:</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Attend required onboarding, internal meetings, supervision sessions, and trainings (as applicable)</span></li>\n<li><span style=\"font-size: 10pt\">Notify the team as soon as possible regarding delays, absences, or scheduling conflicts</span></li>\n<li><span style=\"font-size: 10pt\">Maintain timely, professional communication during scheduled work hours</span></li>\n<li><span style=\"font-size: 10pt\">Uphold remote-work standards, including a private workspace and reliable internet connection</span></li>\n</ul>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Remote Work Requirements</span></p>\n<p><span style=\"font-size: 10pt\">To support client confidentiality and team effectiveness, this role requires:</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">A private, quiet workspace suitable for professional work</span></li>\n<li><span style=\"font-size: 10pt\">Reliable high-speed internet and ability to use required systems/tools</span></li>\n<li><span style=\"font-size: 10pt\">Comfort working independently while staying connected through remote collaboration</span></li>\n</ul>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Compensation</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Pay Range:</span> 25-$30 hourly (based on experience, credentials, and role scope)</span></li>\n</ul>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Benefits &amp; Time Off (W-2 Eligible Roles)</span></p>\n<p><span style=\"font-size: 10pt\">VPM supports your well-being with benefits designed for <span style=\"font-weight: bold\">health, stability, and real work-life balance</span>.</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Health, Dental &amp; Vision:</span> Company-sponsored plans available, with an employer contribution for eligible full-time employees.</span></li>\n<li><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Quick Benefits Start:</span> Benefits eligibility begins after 30 days, with coverage effective the first of the month following Day 30.</span></li>\n<li><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Paid Time Off:</span> Full-time employees accrue 10 days (80 hours) annually starting on Day 31 to support rest, personal needs, and wellness.</span></li>\n<li><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Flexible Holidays:</span> No fixed holiday calendar—team members are empowered to plan schedules and observe holidays meaningful to them.</span></li>\n</ul>\n<p><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Eligibility:</span> Benefits are available to full-time employees (25+ client-facing hours/week). Part-time employees (15–24 client-facing hours/week) may be able to enroll at their own cost, depending on plan design.</span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Internal Mobility &amp; Growth</span></p>\n<p><span style=\"font-size: 10pt\">As VPM grows, our team grows. We prioritize internal mobility, skill development, and leadership pathways. Whenever possible, we promote from within and create opportunities for team members to expand responsibilities and advance their careers.</span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Equal Employment Opportunity</span></p>\n<p><span style=\"font-size: 10pt\">Virtual Peace of Mind, LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive, equitable environment for all employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, national origin, age, disability, veteran status, or any other legally protected characteristic.</span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Reasonable Accommodation &amp; Accessibility</span></p>\n<p><span style=\"font-size: 10pt\">Virtual Peace of Mind is committed to providing reasonable accommodations for qualified individuals with disabilities and applicants with disabilities. If you require accommodation to complete the application process, participate in an interview, or perform essential job functions, please contact HR at [email protected] to request assistance. All accommodation requests are handled confidentially and in accordance with applicable law. If qualified for a role, our talent acquisition team will contact you. Please only reach out if accommodation with the application/interviewing process is required. </span></p>\n<p><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Employment Eligibility &amp; Compliance: </span>All offers of employment are contingent upon the successful completion of a background check, verification of licensure (as applicable), and eligibility to work in the United States without company-sponsorship. VPM complies fully with all applicable federal, state, and local laws governing nondiscrimination, confidentiality, and data privacy, including HIPAA, FERPA, and state-specific clinical/employment regulations.</span></p>\n<p><span style=\"font-size: 10pt\">#LI-Remote</span></p>",
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