Automotive Service Assistant (experience in US automotive industry is required)

{
  "content_hash": "57da3a116f9224f39055ea9a450239af7b60076be35f6af1cad6391a62f3806a",
  "source_hash": "387888e018e05d158f6f90df856dd410322301fc9f79a248c510c93f8b309729",
  "last_changed_at": "2026-06-04T07:41:20.220Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Toronto, ON",
    "city": "Toronto",
    "region": "ON",
    "country": "Canada",
    "is_remote": true,
    "confidence": 0.9
  },
  "salary_max": 6,
  "salary_min": 5,
  "inferred_at": "2026-06-06T20:19:24.411Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Toronto, ON",
      "city": "Toronto",
      "region": "ON",
      "country": "Canada",
      "is_remote": true,
      "confidence": 0.9
    },
    "countries": [
      "Canada"
    ]
  },
  "remote_policy": "remote",
  "salary_period": "hour",
  "workplace_type": "remote",
  "salary_currency": "USD"
}

{}

{
  "id": "520824",
  "job": {
    "id": "526724",
    "division": {
      "id": "2568",
      "name": "Talent Pool"
    },
    "department": {
      "id": "32322",
      "name": "Operations"
    },
    "requisition_id": "",
    "structure_custom_group_one": null
  },
  "url": "https://workstaff360.pinpointhq.com/en/postings/3dabe38e-8e37-461e-baeb-8fd3f846e270",
  "path": "/en/postings/3dabe38e-8e37-461e-baeb-8fd3f846e270",
  "title": "Automotive Service Assistant (experience in US automotive industry is required)",
  "benefits": "<ul><li><!--block-->Weeks 1–8: $5 USD/hour&nbsp;</li><li><!--block-->Weeks 9 onwards: $6 USD/hour</li></ul>",
  "location": {
    "id": "25867",
    "city": "Toronto",
    "name": "Toronto",
    "province": "ON",
    "postal_code": "M5X 1E3"
  },
  "deadline_at": "2026-06-20T23:59:59-04:00",
  "description": "<ul><li><!--block-->Answer inbound phone calls from prospective and existing customers.</li><li><!--block-->Respond promptly to customer inquiries via email, text messages, Yelp, Thumbtack, Facebook, and other communication channels.</li><li><!--block-->Provide professional and friendly customer service at all times.</li><li><!--block-->Follow up with leads and customer inquiries to increase booking conversions.</li><li><!--block-->Schedule, confirm, and manage service appointments.</li><li><!--block-->Coordinate appointment availability with technicians and business operations.</li><li><!--block-->Send reminders and updates to customers regarding scheduled services.</li><li><!--block-->Manage calendar updates and appointment changes.</li><li><!--block-->Gather customer information and vehicle details.</li><li><!--block-->Provide repair estimates and quotations based on company guidelines.</li><li><!--block-->Enter customer information accurately into the company management system.</li><li><!--block-->Maintain records of estimates and follow-up opportunities.</li><li><!--block-->Utilize ShopMonkey to manage customer information, work orders, and appointments.</li><li><!--block-->Update customer records and service histories.</li><li><!--block-->Assist with administrative tasks related to daily operations.</li><li><!--block-->Maintain organized and accurate documentation.</li><li><!--block-->Monitor and respond to incoming leads from:<ul><li><!--block-->Yelp</li><li><!--block-->Thumbtack</li><li><!--block-->Facebook</li><li><!--block-->Community Groups</li><li><!--block-->Website inquiries</li><li><!--block-->Phone calls</li></ul></li><li><!--block-->Track lead status and follow up on pending opportunities.</li><li><!--block-->Ensure all inquiries receive timely responses.</li><li><!--block-->Identify opportunities to recommend additional maintenance and repair services.</li><li><!--block-->Educate customers on available services and promotions.</li><li><!--block-->Assist in increasing average ticket value through consultative communication.</li><li><!--block-->Support customer retention initiatives.</li><li><!--block-->Assist with posting in local Facebook community groups.</li><li><!--block-->Support local marketing initiatives.</li><li><!--block-->Help maintain an active online presence for the business.</li><li><!--block-->Coordinate basic promotional content as directed.</li></ul>",
  "compensation": "$5.00 - $6.00 / hour",
  "reporting_to": null,
  "workplace_type": "remote",
  "benefits_header": "Offer and Benefits:",
  "employment_type": "full_time",
  "workplace_type_text": "Fully remote",
  "compensation_maximum": 6,
  "compensation_minimum": 5,
  "compensation_visible": true,
  "employment_type_text": "Full Time",
  "key_responsibilities": "<ul><li><!--block-->Previous experience in customer service, virtual assistance, or administrative support.</li><li><!--block-->Excellent verbal and written English communication skills.</li><li><!--block-->Strong organizational and multitasking abilities.</li><li><!--block-->Ability to manage multiple communication channels simultaneously.</li><li><!--block-->Comfortable learning and using CRM or shop management software.</li><li><!--block-->Professional phone etiquette and customer service skills.</li><li><!--block-->Previous experience as Automotive Service Advisor, Service Writer, Automotive Customer Service Representative or Automotive Virtual Assistant is required</li><li><!--block-->Understanding of automotive repair terminology and services.</li><li><!--block-->Experience creating repair estimates and service recommendations.</li><li><!--block-->Ability to confidently discuss repair needs with customers.</li><li><!--block-->Experience with upselling automotive services.</li></ul>",
  "compensation_currency": "USD",
  "compensation_frequency": "hour",
  "skills_knowledge_expertise": "<ul><li><!--block-->40 hours per week</li><li><!--block-->Monday to Friday</li><li><!--block-->9AM - 6PM Pacific Standard Time Zone</li></ul>",
  "key_responsibilities_header": "Hard Requirements:",
  "skills_knowledge_expertise_header": "Schedule:"
}