Loan Servicer

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    "requisitionDescription": "<div><div><p><br></p></div><div align=\"center\" data-pasted=\"true\"><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"759\" style=\"width: 66%;\"><colgroup><col style=\"width: 23.3202%;\"><col style=\"width: 26.3505%;\"><col style=\"width: 24.5059%;\"><col style=\"width: 25.8235%;\"></colgroup><tbody><tr><td colspan=\"4\"><p>POSITION DETAILS</p></td></tr><tr><td><p><strong>Impact Statement:</strong></p></td><td colspan=\"3\"><p>The <u>Loan Servicer I</u> supports accurate and timely loan servicing by entering, maintaining, and validating loan data to ensure reliable account administration.&nbsp;</p></td></tr><tr><td><p><strong>Objectives:</strong></p></td><td colspan=\"3\"><ul style=\"margin-left: 0in;\"><li>Process routine loan payments, maintenance requests, and account updates accurately and timely</li><li>Enter and validate loan data within servicing systems to ensure accurate account administration</li><li>Identify discrepancies in documentation or system records, escalating for resolution</li><li>Support internal and external customers with routine loan servicing inquiries</li><li>Maintain organized and compliant documentation of servicing activities</li></ul></td></tr><tr><td><p><strong>Success Criteria:</strong></p></td><td colspan=\"3\"><ul style=\"margin-left: 0in;\"><li>Accuracy and timeliness of loan servicing activities</li><li>Accurate identification and escalation of servicing discrepancies</li><li>Completeness of loan documentation and system records</li><li>Timely responsiveness to servicing inquiries</li></ul></td></tr><tr><td><p><strong>Responsibilities:</strong></p></td><td colspan=\"3\"><ul style=\"margin-left: 0in;\"><li>Keeps track and verifies data and source documents.&nbsp;</li><li>From source document, identifies and interprets data to be entered to loan system.&nbsp;</li><li>Informs supervisor of any discrepancies found in the loan packages such as inconsistencies, missing data, or source document, and finds resolution to questions.&nbsp;</li><li>Enters alphabetic or numeric data from source documents into JH system, and enters necessary codes.&nbsp;</li><li>Makes necessary corrections to information entered.&nbsp;</li><li>Compiles, sorts, and verifies accuracy of data to be entered.&nbsp;</li><li>Reviews loan account maintenance requests and enters maintenance on JH system.&nbsp;</li><li>Prepares and process disbursements and loan fees.&nbsp;</li><li>Files and routes source documents after entry.&nbsp;</li><li>Prepares correspondence for payoff and loan verification requests, process loan payments from the mail, and sends notices to the customer.&nbsp;</li><li>Provides routine office support such as answering phones, filing, and making copies of documents.&nbsp;</li><li>Perform other duties as assigned.</li></ul></td></tr><tr><td rowspan=\"2\"><p><strong>Knowledge, Skills, Experience:</strong></p></td><td><p>Knowledge:</p></td><td><p>Skills:</p></td><td><p>Experience:</p></td></tr><tr><td><p>High school diploma or equivalent</p><p><br></p><p>Strong understanding of mathematical concepts with quantitative aptitude</p><p><br></p><p>Familiar with Jack Henry System, preferred</p></td><td><p>Service-oriented and technical communication skills, both written and verbal, to gather and analyze detailed information&nbsp;</p><p><br></p><p>Meticulous attention to detail to ensure data accuracy and organization</p><p><br></p><p>Basic MS Suite proficiency, including Word, Excel, and Outlook</p></td><td><p>Previous experience in a detail-intensive role requiring accuracy and adherence to established processes</p><p><br></p><p>Prior experience in loan operations or a documentation preparation role in a banking environment, preferred</p></td></tr><tr><td><p><strong>Mission/Values:</strong></p></td><td colspan=\"3\"><p>We&rsquo;ve helped build steady prosperity for businesses, families, and communities since 1852, delivering expert guidance, strong local leadership, and an eye to what&rsquo;s next. We are our customers&rsquo; neighbors and biggest advocates that champion their success both in business and in life &ndash; always trusted, always secure, and always here for our community. To deliver extraordinary banking experiences, we operate with the following core values:</p><ul style=\"list-style-type: disc;margin-left: 28.85px;\"><li>Serve &amp; Lead</li><li>Deliver More</li><li>Elevate Everyone</li><li>Always Invested</li></ul></td></tr></tbody></table></div></div>\n",
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