Receptionist & Operations Assistant

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    "region": "Kensington and Chelsea",
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  "list_job": {
    "id": "60",
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    "location": {
      "city": "London",
      "state": "Kensington and Chelsea"
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    "jobOpeningName": "Receptionist & Operations Assistant  ",
    "departmentLabel": "RESOLVE Team",
    "employmentStatusLabel": "Full-Time"
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    "location": {
      "city": "London",
      "state": "Kensington and Chelsea",
      "postalCode": "W10 5BZ",
      "addressCountry": "United Kingdom"
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    "datePosted": "2026-06-03",
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    "description": "<p>✨ <span style=\"font-weight: bold\">IS A CAREER AT TSP FOR YOU?</span></p>\n<p>At TSP, our mission is simple: we keep buildings fuller for longer by delivering exceptional service, hospitality and value to both tenants and landlords. Every member of our team is a community builder, problem solver and brand ambassador, whether you're at a front desk, on a rooftop, or behind the scenes.</p>\n<p> </p>\n<p>We believe in hospitality with purpose, presence with pride, and sweating the small stuff to make a big difference. You’ll be joining a team that listens deeply, acts with empathy, and always finds a way to improve the experience, for tenants, for clients, and for each other.</p>\n<p> </p>\n<p>If you’re looking for more than just a job, if you want to be trusted, valued, and invested in, you’ll fit right in. With mentoring, structured training, and plenty of opportunity to grow, TSP is a platform for personal and professional development.</p>\n<p> </p>\n<p>✨ <span style=\"font-weight: bold\">YOUR ROLE</span></p>\n<p>As a Front of House team member, you’re the face of TSP at one of our buildings in West London, delivering a consistent, high standard front-of-house experience wherever you're needed. From warm welcomes to efficient problem solving, you play a vital role in upholding TSP’s reputation for hospitality and professionalism.</p>\n<p> </p>\n<p>You'll work closely with the Property Management Team to deliver exceptional service to tenants.</p>\n<p> </p>\n<p>✨ <span style=\"font-weight: bold\">SKILLS &amp; EXPERIENCE</span></p>\n<ul>\n<li>Greet visitors politely, announce their arrival, and provide visitor passes.</li>\n<li>Coordinate with contractors and ensure proper registration.</li>\n<li>Manage phone calls, emails, and maintain appointment calendar.</li>\n<li>Maintain a clean and tidy reception and communal areas.</li>\n<li>Order office supplies and stationery.</li>\n<li>Keep tenants updated on property matters and attend tenant meetings.</li>\n<li>Assist with emergency evacuations and attend community management events.</li>\n<li>Perform other duties assigned by the Building Manager.</li>\n</ul>\n<p> </p>\n<p>✨ <span style=\"font-weight: bold\">WHAT WE’RE LOOKING FOR</span></p>\n<ul>\n<li>GCSE or equivalent qualification.</li>\n<li>Previous reception / customer service experience</li>\n<li>Previous experience in developing tenant relationships is a plus.</li>\n<li>Excellent people skills and positive attitude.</li>\n<li>Well-presented and self-motivated.</li>\n<li>Working knowledge of Microsoft Office software.</li>\n<li>Strong communication and organisational skills.</li>\n</ul>\n<p><br></p>\n<p>✨<span style=\"font-weight: bold\"> PERKS</span></p>\n<ul>\n<li>Varied and dynamic work environment</li>\n<li>Supportive management, mentoring and training</li>\n<li>25 days annual leave + public holidays</li>\n<li>£75 birthday bonus</li>\n<li>Private healthcare</li>\n<li>Performance-based bonus</li>\n<li>Contributory pension</li>\n</ul>\n<p><br><br></p>\n<p>✨ <span style=\"font-weight: bold\">YOUR KEY RESPONSIBILITIES (RESOLVE)</span></p>\n<p>At TSP, every action is an opportunity to build trust, solve problems, and strengthen the community. You’ll be trained in our RESOLVE framework and apply it daily across all responsibilities.</p>\n<p> </p>\n<p><span style=\"font-weight: bold\">👉</span><span style=\"font-weight: bold\"> RECEIVE WITH EMPATHY</span></p>\n<ul>\n<li>Warmly greet tenants, clients and visitors across multiple sites</li>\n<li>Provide a calm, friendly, and efficient first impression</li>\n<li>Be fully present and professional at all times, even under pressure</li>\n</ul>\n<p> </p>\n<p><span style=\"font-weight: bold\">👉</span><span style=\"font-weight: bold\"> ENGAGE THE ROOT CAUSE</span></p>\n<ul>\n<li>Handle calls, emails, queries and issues with clarity and care</li>\n<li>Ask the right questions to understand what’s really needed</li>\n<li>Communicate with building teams to ensure seamless service continuity</li>\n</ul>\n<p> </p>\n<p><span style=\"font-weight: bold\">👉</span><span style=\"font-weight: bold\"> SOLUTIONS THAT STICK</span></p>\n<ul>\n<li>Take initiative to resolve front-of-house issues quickly</li>\n<li>Suggest improvements where appropriate and flag repeat problems</li>\n<li>Work with the wider TSP team to ensure issues are permanently fixed</li>\n</ul>\n<p> </p>\n<p><span style=\"font-weight: bold\">👉</span><span style=\"font-weight: bold\"> OWN THE OUTCOME</span></p>\n<ul>\n<li>Follow up on tasks to ensure completion</li>\n<li>Keep stakeholders informed of progress and next steps</li>\n<li>Take responsibility for delivering service excellence, every time</li>\n</ul>\n<p> </p>\n<p><span style=\"font-weight: bold\">👉</span><span style=\"font-weight: bold\"> LOG &amp; LEARN</span></p>\n<ul>\n<li>Keep accurate records of visits, calls and issues handled</li>\n<li>Provide handovers and notes to ensure continuity at every site</li>\n<li>Share feedback with teams to drive service improvements</li>\n</ul>\n<p> </p>\n<p><span style=\"font-weight: bold\">👉</span><span style=\"font-weight: bold\"> VALIDATE WITH THE STAKEHOLDER</span></p>\n<ul>\n<li>Check that tenant and visitor needs have been fully met</li>\n<li>Proactively ask for feedback and action it where relevant</li>\n<li>Be a visible and consistent point of reassurance</li>\n</ul>\n<p> </p>\n<p><span style=\"font-weight: bold\">👉</span><span style=\"font-weight: bold\"> ENCOURAGE FEEDBACK &amp; IMPROVEMENT</span></p>\n<ul>\n<li>Use every interaction as a learning opportunity</li>\n<li>Contribute ideas to improve the front-of-house experience</li>\n<li>Champion our values wherever you go</li>\n</ul>\n<p> </p>\n<p><span style=\"font-weight: bold\">👉</span><span style=\"font-weight: bold\"> SUSTAINABILITY</span></p>\n<p>Support our environmental goals by minimising waste and energy use wherever possible. All team members are expected to contribute to TSP’s Environmental Policy.</p>\n<p> </p>\n<p>✨ <span style=\"font-weight: bold\">TRAINING NEEDS &amp; TARGETS</span></p>\n<ul>\n<li>Complete all mandatory TSP training</li>\n<li>Attend regular TSP Town Halls and workshops</li>\n<li>Demonstrate continuous learning through relevant CPD</li>\n</ul>\n<p> </p>\n<p>✨ <span style=\"font-weight: bold\">THE TSP WAY - VALUES &amp; BEHAVIOURS</span></p>\n<p>You’ll be expected to live these daily in your work and your interactions:</p>\n<p> </p>\n<p><span style=\"font-weight: bold\">👉 </span>EASE<br>Make processes simple, intuitive and friction-free<br><span style=\"font-weight: bold\">👉 </span>GENEROSITY<br>Go beyond expectations to help and delight<br><span style=\"font-weight: bold\">👉 </span>HOSPITALITY<br>Make people feel welcome, remembered and respected<br><span style=\"font-weight: bold\">👉 </span>PRESENCE<br>Be alert, proactive and engaged at all times<br><span style=\"font-weight: bold\">👉 </span>PURPOSE<br>Understand how your actions support our mission<br><span style=\"font-weight: bold\">👉 </span>SWEATING THE SMALL STUFF<br>Care about every detail, because it all matters</p>\n<p> </p>\n<p>✨ <span style=\"font-weight: bold\">EXPECTED BEHAVIOURS</span></p>\n<ul>\n<li>Represent the TSP brand with pride</li>\n<li>Be professional, well-presented and consistent</li>\n<li>Communicate with clarity, kindness and accountability</li>\n<li>Take ownership, solve problems and follow through</li>\n<li>Share knowledge and support your team</li>\n<li>Look for opportunities to improve the experience</li>\n</ul>\n<p> </p>\n<p>✨<span style=\"font-weight: bold\"> LIVING THE TSP WAY</span></p>\n<ul>\n<li>Start every day with intention</li>\n<li>Recognise and celebrate your teammates</li>\n<li>Share learnings and feedback openly</li>\n<li>See every challenge as a chance to build trust</li>\n</ul>\n<p> </p>\n<p><span style=\"font-weight: bold\">Thank you for applying. We can't wait to meet you!</span></p>\n<p><br><br></p>\n<p> </p>\n<p> </p>\n<p> </p>\n<p> </p>",
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