Home › Companies › F0C2ADB6692085F0F61E040098288A41 › Customer Support Specialist
Customer Support Specialist
F0C2ADB6692085F0F61E040098288A41 · Grand Rapids Corp Headquarters - Grand Rapids, MI 49504; 1754 Alpine Ave NW, Grand Rapids, MI, 49504, USA · Active · Paycom ATS
Job facts
| Field | Value |
|---|---|
| Company | F0C2ADB6692085F0F61E040098288A41 |
| Title | Customer Support Specialist |
| Normalized title | - |
| Department / team | Customer Service |
| Location | Grand Rapids, MI, United States |
| Work model | - |
| Employment type | Full Time |
| Salary | - |
| Status | active |
| ATS provider | Paycom ATS |
| Posted / first seen | 2026-06-17 / 2026-06-18 |
| Changed / last seen | 2026-06-18 / 2026-06-21 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from F0C2ADB6692085F0F61E040098288A41. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Paycom ATS. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Grand Rapids. | Open |
| Department jobs | Active postings in Customer Service. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | F0C2ADB6692085F0F61E040098288A41 |
| Source | 17184dc4-d1cf-4524-ab9e-6906d790dd73 |
| ATS provider | Paycom ATS |
Description
Description
Customer Support Specialist
Position Description
Position Summary :
The Customer Support Specialist serves as a primary point of contact for Crystal Flash customers by providing exceptional customer service through phone, email, chat, and other communication channels. This position is responsible for handling customer inquiries, processing orders, resolving concerns, maintaining accurate customer records, and supporting operational functions while delivering a positive customer experience.
The Customer Support Specialist works closely with Operations, Dispatch, Credit, Billing, Sales, Service, and other internal departments to ensure customer needs are met efficiently and professionally. This position plays a critical role in customer retention, account maintenance, safety awareness, and supporting the overall customer experience.
Team members support Crystal Flash's mission, vision, and values by demonstrating integrity, safety, customer service, teamwork, open communication, financial responsibility, and environmental stewardship.
Essential Duties and Responsibilities
Manage inbound and outbound customer interactions via phone, chat, email, and other communication methods.
Handle customer complaints with urgency, empathy, professionalism, and a goal of achieving satisfactory resolutions.
Utilize multiple systems and tools to address service, billing, account, payment, and delivery inquiries while maintaining accurate customer records.
Assist customers with order placement, account modifications, delivery requests, payment arrangements, and service changes.
Address safety concerns, including gas leaks and emergency calls, calmly and professionally while following established safety procedures.
Process customer payments and maintain accurate account documentation.
Perform physical inventory, reconcile inventory, track Bills of Lading (BOLs), and perform data entry and auditing activities as assigned.
Maintain accurate customer account information and ensure all documentation is complete and up to date.
Research and resolve account discrepancies by working collaboratively with internal departments.
Educate customers regarding products, services, pricing programs, payment options, delivery schedules, and account management tools.
Assist customers with Customer Portal registration, mobile app access, paperless enrollment, and notification preferences.
Conduct outbound customer outreach, including thank-you calls, customer follow-up calls, retention activities, and customer satisfaction initiatives.
Support company projects involving customer data validation, account cleanup, and customer communication initiatives.
Follow established call handling procedures and customer service standards.
Achieve and maintain quality assurance standards including greeting, account verification, problem resolution, protocol compliance, call center etiquette, and call closure.
Meet and maintain customer support scorecard goals and performance expectations.
Support departmental goals and company initiatives designed to improve customer satisfaction, retention, and operational efficiency.
Key Responsibilities
Manage inbound and outbound customer interactions through phone, email, chat, and other communication channels.
Provide exceptional customer service while resolving inquiries, concerns, and account issues.
Process customer orders, account updates, service requests, and payment inquiries.
Maintain accurate customer records and documentation within company systems.
Coordinate customer needs with Operations, Dispatch, Credit, Billing, Sales, and Service departments.
Support customer retention efforts through proactive customer outreach and relationship building.
Educate customers on available services, payment options, customer portal access, mobile app functionality, and paperless solutions.
Maintain compliance with company policies, procedures, safety requirements, and regulatory standards.
Achieve established customer service, quality assurance, and productivity goals.
Promote Crystal Flash's mission, values, and commitment to customer satisfaction. Maintain compliance with company policies, pricing guidelines, safety requirements, and regulatory standards.
Promote Crystal Flash's mission, values, and commitment to exceptional customer service.
Qualifications
Strong customer service and problem-solving skills.
Excellent verbal and written communication abilities.
Comfortable using Microsoft Office applications including Outlook, Word, Excel, and Teams.
Experience working with CRM systems, customer databases, and business software applications.
Ability to work in multiple software systems simultaneously.
Strong organizational and time management skills.
Ability to maintain confidentiality and data integrity.
Strong attention to detail and accuracy.
Ability to remain calm and professional during difficult customer interactions.
Self-motivated and able to work with minimal supervision.
Ability to learn and adapt to changing business processes and technology.
Ability to work effectively in a team-oriented environment.
Reports to: Customer Support & Commercial Sales Manager
Location: Crystal Flash offices in MI
Schedule : Monday-Friday: 8:00am-5:00pm, occasional Saturdays
Position Classification : Full-Time, Hourly, Non-Exempt
Travel Requirements: None. This position is office-based and all customer interactions are conducted through phone, email, virtual meetings, and internal systems.
Qualifications
General Requirements, Education and/or Experience:
High School Diploma or GED required.
Customer service, call center, retail, administrative, or related experience preferred.
Intermediate to advanced experience with computers and Microsoft Office applications including Outlook, Word, Excel, and Teams.
Experience using multiple computer systems, databases, and software applications simultaneously.
Excellent communication, interpersonal, and organizational skills.
Proficient with technology applications including email, internet browsers, search engines, and data management systems.
Ability to work independently as well as part of a team while promoting a positive work environment.
Strong written and verbal communication skills with a professional demeanor.
Ability to manage multiple priorities and maintain accuracy in a fast-paced environment.
Ability to build rapport with customers through empathy, responsiveness, and patience.
Strong problem-solving and decision-making skills.
Commitment to delivering exceptional customer experiences and achieving performance goals.
Competencies:
CF Image: Maintains a professional appearance and demeanor while presenting a positive image of Crystal Flash to customers and the public.
Communication: Communicates clearly and professionally through phone, email, chat, and written correspondence while actively listening and seeking understanding.
Conflict Management: Resolves customer concerns professionally, remains calm under pressure, and works toward mutually beneficial solutions.
Customer Accounts: Maintains customer account integrity through accurate processing, documentation, payment handling, and account maintenance.
Customer Engagement : Demonstrates empathy, ownership, accountability, and commitment to customer satisfaction.
Flexibility: Adapts positively to new methods, procedures, priorities, and changing business needs.
Recordkeeping: Maintains accurate customer records, transactions, documentation, and system updates.
Resilience: Maintains a positive attitude, handles stressful situations professionally, and accepts coaching and feedback.
Self-Management: Prioritizes work effectively, meets deadlines, and works independently with minimal supervision.
Reasoning: Uses sound judgment and critical thinking to solve customer and operational issues.
.
Work Environment
Primarily office-based work environment. Frequent use of computers, telephones, headsets, and standard office equipment. Regular sitting, speaking, listening, typing, and viewing computer screens. Ability to occasionally lift up to 20 pounds.
Ability to operate office equipment requires manual dexterity and hand-eye coordination.
Professional office environment with multiple team members. Noise level is generally moderate.
Disclaimer
The statements contained in this job description are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify responsibilities and requirements as business needs dictate.
Full job record
| Job ID | 7cb1d07c835fcc5aeb2f182a70e3cf1d5e7c5144 |
| Org ID | 6e4b7b47-4153-4516-bf89-08eb4c2d1b97 |
| Source ID | 17184dc4-d1cf-4524-ab9e-6906d790dd73 |
| Board ID | 17184dc4-d1cf-4524-ab9e-6906d790dd73 |
| Provider | paycom |
| Provider Job Key | 285429 |
| Title | Customer Support Specialist |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Grand Rapids Corp Headquarters - Grand Rapids, MI 49504; 1754 Alpine Ave NW, Grand Rapids, MI, 49504, USA |
| Department | Customer Service |
| Team | — |
| Employment Type | full_time |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | MI |
| City | Grand Rapids |
| Salary Raw | Description Customer Support Specialist Position Description Position Summary : The Customer Support Specialist serves as a primary point of contact for Crystal Flash customers by providing exceptional customer service through phone, email, chat, and other communication channels. This position is responsible for handling customer inquiries, processing orders, resolving concerns, maintaining accurate customer records, and supporting operational functions while delivering a positive customer experience. The Customer Support Specialist works closely with Operations, Dispatch, Credit, Billing, Sales, Service, and other internal departments to ensure customer needs are met efficiently and professionally. This position plays a critical role in customer retention, account maintenance, safety awareness, and supporting the overall customer experience. Team members support Crystal Flash's mission, vision, and values by demonstrating integrity, safety, customer service, teamwork, open communication, financial responsibility, and environmental stewardship. Essential Duties and Responsibilities Manage inbound and outbound customer interactions via phone, chat, email, and other communication methods. Handle customer complaints with urgency, empathy, professionalism, and a goal of achieving satisfactory resolutions. Utilize multiple systems and tools to address service, billing, account, payment, and delivery inquiries while maintaining accurate customer records. Assist customers with order placement, account modifications, delivery requests, payment arrangements, and service changes. Address safety concerns, including gas leaks and emergency calls, calmly and professionally while following established safety procedures. Process customer payments and maintain accurate account documentation. Perform physical inventory, reconcile inventory, track Bills of Lading (BOLs), and perform data entry and auditing activities as assigned. Maintain accurate customer account information and ensure all documentation is complete and up to date. Research and resolve account discrepancies by working collaboratively with internal departments. Educate customers regarding products, services, pricing programs, payment options, delivery schedules, and account management tools. Assist customers with Customer Portal registration, mobile app access, paperless enrollment, and notification preferences. Conduct outbound customer outreach, including thank-you calls, customer follow-up calls, retention activities, and customer satisfaction initiatives. Support company projects involving customer data validation, account cleanup, and customer communication initiatives. Follow established call handling procedures and customer service standards. Achieve and maintain quality assurance standards including greeting, account verification, problem resolution, protocol compliance, call center etiquette, and call closure. Meet and maintain customer support scorecard goals and performance expectations. Support departmental goals and company initiatives designed to improve customer satisfaction, retention, and operational efficiency. Key Responsibilities Manage inbound and outbound customer interactions through phone, email, chat, and other communication channels. Provide exceptional customer service while resolving inquiries, concerns, and account issues. Process customer orders, account updates, service requests, and payment inquiries. Maintain accurate customer records and documentation within company systems. Coordinate customer needs with Operations, Dispatch, Credit, Billing, Sales, and Service departments. Support customer retention efforts through proactive customer outreach and relationship building. Educate customers on available services, payment options, customer portal access, mobile app functionality, and paperless solutions. Maintain compliance with company policies, procedures, safety requirements, and regulatory standards. Achieve established customer service, quality assurance, and productivity goals. Promote Crystal Flash's mission, values, and commitment to customer satisfaction. Maintain compliance with company policies, pricing guidelines, safety requirements, and regulatory standards. Promote Crystal Flash's mission, values, and commitment to exceptional customer service. Qualifications Strong customer service and problem-solving skills. Excellent verbal and written communication abilities. Comfortable using Microsoft Office applications including Outlook, Word, Excel, and Teams. Experience working with CRM systems, customer databases, and business software applications. Ability to work in multiple software systems simultaneously. Strong organizational and time management skills. Ability to maintain confidentiality and data integrity. Strong attention to detail and accuracy. Ability to remain calm and professional during difficult customer interactions. Self-motivated and able to work with minimal supervision. Ability to learn and adapt to changing business processes and technology. Ability to work effectively in a team-oriented environment. Reports to: Customer Support & Commercial Sales Manager Location: Crystal Flash offices in MI Schedule : Monday-Friday: 8:00am-5:00pm, occasional Saturdays Position Classification : Full-Time, Hourly, Non-Exempt Travel Requirements: None. This position is office-based and all customer interactions are conducted through phone, email, virtual meetings, and internal systems. Qualifications General Requirements, Education and/or Experience: High School Diploma or GED required. Customer service, call center, retail, administrative, or related experience preferred. Intermediate to advanced experience with computers and Microsoft Office applications including Outlook, Word, Excel, and Teams. Experience using multiple computer systems, databases, and software applications simultaneously. Excellent communication, interpersonal, and organizational skills. Proficient with technology applications including email, internet browsers, search engines, and data management systems. Ability to work independently as well as part of a team while promoting a positive work environment. Strong written and verbal communication skills with a professional demeanor. Ability to manage multiple priorities and maintain accuracy in a fast-paced environment. Ability to build rapport with customers through empathy, responsiveness, and patience. Strong problem-solving and decision-making skills. Commitment to delivering exceptional customer experiences and achieving performance goals. Competencies: CF Image: Maintains a professional appearance and demeanor while presenting a positive image of Crystal Flash to customers and the public. Communication: Communicates clearly and professionally through phone, email, chat, and written correspondence while actively listening and seeking understanding. Conflict Management: Resolves customer concerns professionally, remains calm under pressure, and works toward mutually beneficial solutions. Customer Accounts: Maintains customer account integrity through accurate processing, documentation, payment handling, and account maintenance. Customer Engagement : Demonstrates empathy, ownership, accountability, and commitment to customer satisfaction. Flexibility: Adapts positively to new methods, procedures, priorities, and changing business needs. Recordkeeping: Maintains accurate customer records, transactions, documentation, and system updates. Resilience: Maintains a positive attitude, handles stressful situations professionally, and accepts coaching and feedback. Self-Management: Prioritizes work effectively, meets deadlines, and works independently with minimal supervision. Reasoning: Uses sound judgment and critical thinking to solve customer and operational issues. . Work Environment Primarily office-based work environment. Frequent use of computers, telephones, headsets, and standard office equipment. Regular sitting, speaking, listening, typing, and viewing computer screens. Ability to occasionally lift up to 20 pounds. Ability to operate office equipment requires manual dexterity and hand-eye coordination. Professional office environment with multiple team members. Noise level is generally moderate. Disclaimer The statements contained in this job description are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify responsibilities and requirements as business needs dictate. |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | hour |
| Source URL | https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=285429&clientkey=F0C2ADB6692085F0F61E040098288A41 |
| Apply URL | https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=285429&clientkey=F0C2ADB6692085F0F61E040098288A41 |
| First Seen At | 2026-06-18 09:07:03Z |
| Last Seen At | 2026-06-21 09:54:17Z |
| Last Checked At | 2026-06-21 09:54:17Z |
| Last Changed At | 2026-06-18 09:07:03Z |
| Inactive At | — |
| Source Posted At | 2026-06-17 00:00:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=paycom/board=F0C2ADB6692085F0F61E040098288A41/date=2026-06-21/2026-06-21T09-54-15-821Z-f78026522d5f681343b7a4b84f49d2f882c8eda021232d872bfed97dc7bf2ff4.json |
Event Fields
{
"content_hash": "52eff8d44e35e231820985aaa059ace9cb2dcf71bf56fb926c9599b555dc0eac",
"source_hash": "4f2a208d970a597b7fc835129e8f1aad8edccc46b583267852dfa47ac1e231d6",
"last_changed_at": "2026-06-18T09:07:03.345Z",
"active_status": "active"
}Parsed Structured
{
"dedupe": null,
"language": "en",
"location": {
"raw": "Grand Rapids Corp Headquarters - Grand Rapids, MI 49504; 1754 Alpine Ave NW, Grand Rapids, MI, 49504, USA",
"city": "Grand Rapids",
"region": "MI",
"country": "United States",
"is_remote": false,
"confidence": 0.8
},
"salary_max": null,
"salary_min": null,
"inferred_at": "2026-06-21T09:54:17.111Z",
"launch_scope": {
"reason": "english_us_canada",
"included": true,
"language": "en",
"location": {
"raw": "Grand Rapids Corp Headquarters - Grand Rapids, MI 49504; 1754 Alpine Ave NW, Grand Rapids, MI, 49504, USA",
"city": "Grand Rapids",
"region": "MI",
"country": "United States",
"is_remote": false,
"confidence": 0.8
},
"countries": [
"United States"
]
},
"remote_policy": null,
"salary_period": "hour",
"workplace_type": null,
"salary_currency": null
}Extensions
{}Native Structured
{
"detail": {
"city": "Grand Rapids",
"jobId": 285429,
"level": "",
"endDate": "",
"legalId": 4222,
"isHotJob": true,
"jobShift": "Days",
"jobTitle": "Customer Support Specialist ",
"location": "Grand Rapids Corp Headquarters - Grand Rapids, MI 49504",
"startDate": "",
"clientCode": "0GP97",
"remoteType": "",
"description": "<p align=\"center\" style=\"text-align:center\"><span style=\"font-size:12pt\"><span style=\"line-height:107%\"><span style=\"font-family:Arial,sans-serif\"><b><span style=\"line-height:107%\">Customer Support Specialist</span></b></span></span></span></p>\r\n\r\n<p align=\"center\" style=\"text-align:center\"><span style=\"font-size:12pt\"><span style=\"font-family:Arial,sans-serif\"><b><span style=\"color:black\"><span style=\"layout-grid-mode:line\">Position Description</span></span></b></span></span></p>\r\n\r\n<p align=\"center\" style=\"margin-top:8px; text-align:center\"> </p>\r\n\r\n<p><span style=\"font-size:12pt\"><span style=\"font-family:Arial,sans-serif\"><b>Position Summary</b>: </span></span></p>\r\n\r\n<p><span style=\"font-size:12pt\"><span style=\"font-family:Arial,sans-serif\">The Customer Support Specialist serves as a primary point of contact for Crystal Flash customers by providing exceptional customer service through phone, email, chat, and other communication channels. This position is responsible for handling customer inquiries, processing orders, resolving concerns, maintaining accurate customer records, and supporting operational functions while delivering a positive customer experience.</span></span></p>\r\n\r\n<p><span style=\"font-size:12pt\"><span style=\"font-family:Arial,sans-serif\">The Customer Support Specialist works closely with Operations, Dispatch, Credit, Billing, Sales, Service, and other internal departments to ensure customer needs are met efficiently and professionally. This position plays a critical role in customer retention, account maintenance, safety awareness, and supporting the overall customer experience.</span></span></p>\r\n\r\n<p><span style=\"font-size:12pt\"><span style=\"font-family:Arial,sans-serif\">Team members support Crystal Flash's mission, vision, and values by demonstrating integrity, safety, customer service, teamwork, open communication, financial responsibility, and environmental stewardship.</span></span></p>\r\n\r\n<p> </p>\r\n\r\n<p><span style=\"font-size:12pt\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Arial,sans-serif\"><b>Essential Duties and Responsibilities</b></span></span></span></p>\r\n\r\n<p> </p>\r\n\r\n<ul style=\"margin-bottom:11px\">\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"color:black\"><span style=\"layout-grid-mode:line\">Manage inbound and outbound customer interactions via phone, chat, email, and other communication methods.</span></span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"color:black\"><span style=\"layout-grid-mode:line\">Handle customer complaints with urgency, empathy, professionalism, and a goal of achieving satisfactory resolutions.</span></span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"color:black\"><span style=\"layout-grid-mode:line\">Utilize multiple systems and tools to address service, billing, account, payment, and delivery inquiries while maintaining accurate customer records.</span></span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"color:black\"><span style=\"layout-grid-mode:line\">Assist customers with order placement, account modifications, delivery requests, payment arrangements, and service changes.</span></span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"color:black\"><span style=\"layout-grid-mode:line\">Address safety concerns, including gas leaks and emergency calls, calmly and professionally while following established safety procedures.</span></span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"color:black\"><span style=\"layout-grid-mode:line\">Process customer payments and maintain accurate account documentation.</span></span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"color:black\"><span style=\"layout-grid-mode:line\">Perform physical inventory, reconcile inventory, track Bills of Lading (BOLs), and perform data entry and auditing activities as assigned.</span></span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"color:black\"><span style=\"layout-grid-mode:line\">Maintain accurate customer account information and ensure all documentation is complete and up to date.</span></span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"color:black\"><span style=\"layout-grid-mode:line\">Research and resolve account discrepancies by working collaboratively with internal departments.</span></span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"color:black\"><span style=\"layout-grid-mode:line\">Educate customers regarding products, services, pricing programs, payment options, delivery schedules, and account management tools.</span></span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"color:black\"><span style=\"layout-grid-mode:line\">Assist customers with Customer Portal registration, mobile app access, paperless enrollment, and notification preferences.</span></span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"color:black\"><span style=\"layout-grid-mode:line\">Conduct outbound customer outreach, including thank-you calls, customer follow-up calls, retention activities, and customer satisfaction initiatives.</span></span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"color:black\"><span style=\"layout-grid-mode:line\">Support company projects involving customer data validation, account cleanup, and customer communication initiatives.</span></span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"color:black\"><span style=\"layout-grid-mode:line\">Follow established call handling procedures and customer service standards.</span></span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"color:black\"><span style=\"layout-grid-mode:line\">Achieve and maintain quality assurance standards including greeting, account verification, problem resolution, protocol compliance, call center etiquette, and call closure.</span></span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"color:black\"><span style=\"layout-grid-mode:line\">Meet and maintain customer support scorecard goals and performance expectations.</span></span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"color:black\"><span style=\"layout-grid-mode:line\">Support departmental goals and company initiatives designed to improve customer satisfaction, retention, and operational efficiency.</span></span></span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p> </p>\r\n\r\n<p><span style=\"font-size:12pt\"><span style=\"font-family:Arial,sans-serif\"><b><span style=\"color:black\"><span style=\"layout-grid-mode:line\">Key Responsibilities</span></span></b></span></span></p>\r\n\r\n<ul>\r\n\t<li class=\"MsoListBullet\" style=\"margin-left:32px\"><span style=\"font-size:12pt\"><span style=\"font-family:Arial,sans-serif\">Manage inbound and outbound customer interactions through phone, email, chat, and other communication channels.</span></span></li>\r\n\t<li class=\"MsoListBullet\" style=\"margin-left:32px\"><span style=\"font-size:12pt\"><span style=\"font-family:Arial,sans-serif\">Provide exceptional customer service while resolving inquiries, concerns, and account issues.</span></span></li>\r\n\t<li class=\"MsoListBullet\" style=\"margin-left:32px\"><span style=\"font-size:12pt\"><span style=\"font-family:Arial,sans-serif\">Process customer orders, account updates, service requests, and payment inquiries.</span></span></li>\r\n\t<li class=\"MsoListBullet\" style=\"margin-left:32px\"><span style=\"font-size:12pt\"><span style=\"font-family:Arial,sans-serif\">Maintain accurate customer records and documentation within company systems.</span></span></li>\r\n\t<li class=\"MsoListBullet\" style=\"margin-left:32px\"><span style=\"font-size:12pt\"><span style=\"font-family:Arial,sans-serif\">Coordinate customer needs with Operations, Dispatch, Credit, Billing, Sales, and Service departments.</span></span></li>\r\n\t<li class=\"MsoListBullet\" style=\"margin-left:32px\"><span style=\"font-size:12pt\"><span style=\"font-family:Arial,sans-serif\">Support customer retention efforts through proactive customer outreach and relationship building.</span></span></li>\r\n\t<li class=\"MsoListBullet\" style=\"margin-left:32px\"><span style=\"font-size:12pt\"><span style=\"font-family:Arial,sans-serif\">Educate customers on available services, payment options, customer portal access, mobile app functionality, and paperless solutions.</span></span></li>\r\n\t<li class=\"MsoListBullet\" style=\"margin-left:32px\"><span style=\"font-size:12pt\"><span style=\"font-family:Arial,sans-serif\">Maintain compliance with company policies, procedures, safety requirements, and regulatory standards.</span></span></li>\r\n\t<li class=\"MsoListBullet\" style=\"margin-left:32px\"><span style=\"font-size:12pt\"><span style=\"font-family:Arial,sans-serif\">Achieve established customer service, quality assurance, and productivity goals.</span></span></li>\r\n\t<li class=\"MsoListBullet\" style=\"margin-left:32px\"><span style=\"font-size:12pt\"><span style=\"font-family:Arial,sans-serif\">Promote Crystal Flash's mission, values, and commitment to customer satisfaction. Maintain compliance with company policies, pricing guidelines, safety requirements, and regulatory standards. </span></span></li>\r\n\t<li class=\"MsoListBullet\" style=\"margin-left:32px\"><span style=\"font-size:12pt\"><span style=\"font-family:Arial,sans-serif\">Promote Crystal Flash's mission, values, and commitment to exceptional customer service.</span></span></li>\r\n</ul>\r\n\r\n<p> </p>\r\n\r\n<p> </p>\r\n\r\n<p> </p>\r\n\r\n<p><span style=\"font-size:12pt\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Arial,sans-serif\"><b>Qualifications</b></span></span></span></p>\r\n\r\n<ul style=\"margin-top:6px; margin-bottom:11px\">\r\n\t<li style=\"margin-top:6px; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"layout-grid-mode:line\">Strong customer service and problem-solving skills.</span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-top:6px; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"layout-grid-mode:line\">Excellent verbal and written communication abilities.</span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-top:6px; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"layout-grid-mode:line\">Comfortable using Microsoft Office applications including Outlook, Word, Excel, and Teams.</span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-top:6px; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"layout-grid-mode:line\">Experience working with CRM systems, customer databases, and business software applications.</span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-top:6px; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"layout-grid-mode:line\">Ability to work in multiple software systems simultaneously.</span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-top:6px; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"layout-grid-mode:line\">Strong organizational and time management skills.</span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-top:6px; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"layout-grid-mode:line\">Ability to maintain confidentiality and data integrity.</span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-top:6px; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"layout-grid-mode:line\">Strong attention to detail and accuracy.</span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-top:6px; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"layout-grid-mode:line\">Ability to remain calm and professional during difficult customer interactions.</span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-top:6px; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"layout-grid-mode:line\">Self-motivated and able to work with minimal supervision.</span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-top:6px; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"layout-grid-mode:line\">Ability to learn and adapt to changing business processes and technology.</span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-top:6px; margin-bottom:11px; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"layout-grid-mode:line\">Ability to work effectively in a team-oriented environment.</span></span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"font-size:12pt\"><span style=\"font-family:Arial,sans-serif\"><b>Reports to: </b><span style=\"color:black\"><span style=\"layout-grid-mode:line\">Customer Support & Commercial Sales Manager </span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt\"><span style=\"font-family:Arial,sans-serif\"><b>Location: </b>Crystal Flash offices in MI<b> </b></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt\"><span style=\"font-family:Arial,sans-serif\"><b><span style=\"color:black\"><span style=\"layout-grid-mode:line\">Schedule</span></span></b><span style=\"color:black\"><span style=\"layout-grid-mode:line\">: Monday-Friday: 8:00am-5:00pm, occasional Saturdays</span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt\"><span style=\"font-family:Arial,sans-serif\"><b><span style=\"color:black\"><span style=\"layout-grid-mode:line\">Position Classification</span></span></b><span style=\"color:black\"><span style=\"layout-grid-mode:line\">: Full-Time, Hourly, Non-Exempt </span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt\"><span style=\"font-family:Arial,sans-serif\"><b><span style=\"color:black\"><span style=\"layout-grid-mode:line\">Travel Requirements: </span></span></b><span style=\"color:black\"><span style=\"layout-grid-mode:line\">None. This position is office-based and all customer interactions are conducted through phone, email, virtual meetings, and internal systems.</span></span></span></span></p>\r\n\r\n<p> </p>\r\n\r\n<p> </p>\r\n\r\n<p> </p>\r\n\r\n<p> </p>\r\n\r\n<p> </p>\r\n",
"jobCategory": "Customer Service",
"salaryRange": "",
"socialMedia": {
"xLink": null,
"emailLink": {
"subject": "Crystal%20Flash%20Job%20Opportunity%20Customer%20Support%20Specialist%20",
"summary": "Customer%20Support%20Specialist%0D%0A%0D%0APosition%20Description%0D%0A%0D%0A%C2%0D%0A%0D%0APosition%20Summary%3A%20%0D%0A%0D%0AThe%20Customer%20Support%20Specialist%20serves%20as%20a%20primary%20point%20of%20contact%20for%20Crystal%20Flash%20customers%20by%20providing%20exceptional%20customer%20service%20through%20phone%2C%20email%2C%20chat%2C%20and%20other%20communication%20channels.%20This%20position%20is%20responsible%20for%20handling%20customer%20inquiries%2C%20processing%20orders%2C%20resolving%20concerns%2C%20maintaining%20accurate%20customer%20records%2C%20and%20supporting%20operational%20functions%20while%20delivering%20a%20positive%20customer%20experience.%0D%0A%0D%0AThe%20Customer%20Support%20Specialist%20works%20closely%20with%20Operations%2C%20Dispatch%2C%20Credit%2C%20Billing%2C%20Sales%2C%20Service%2C%20and%20other%20internal%20departments%20to%20ensure%20customer%20needs%20are%20met%20efficiently%20and%20professionally.%20This%20position%20plays%20a%20critical%20role%20in%20customer%20retention%2C%20account%20maintenance%2C%20safety%20awareness%2C%20and%20supporting%20the%20overall%20customer%20experience.%0D%0A%0D%0ATeam%20members%20support%20Crystal%20Flash%26%2339%3Bs%20mission%2C%20vision%2C%20and%20values%20by%20demonstrating%20integrity%2C%20safety%2C%20customer%20service%2C%20teamwork%2C%20open%20communication%2C%20financial..."
},
"facebookLink": {
"redirectUri": "",
"facebookAppId": "773759036043100"
},
"linkedInLink": {}
},
"isQuickApply": true,
"positionType": "Full Time",
"countryPaidIn": "",
"googleJobJson": "{\"@context\":\"https://schema.org/\",\"@type\":\"JobPosting\",\"title\":\"Customer Support Specialist \",\"identifier\":\"J0GP97285429\",\"url\":\"https://www.paycomonline.net/v4/ats/web.php/portal/F0C2ADB6692085F0F61E040098288A41/jobs/285429\",\"image\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=F0C2ADB6692085F0F61E040098288A41\",\"datePosted\":\"2026-06-17\",\"description\":\"Job DetailsJob Location: Grand Rapids Corp Headquarters - Grand Rapids, MI 49504Position Type: Full TimeJob Shift: DaysJob Category: Customer ServiceCustomer Support Specialist\\r\\n\\r\\nPosition Description\\r\\n\\r\\n \\r\\n\\r\\nPosition Summary: \\r\\n\\r\\nThe Customer Support Specialist serves as a primary point of contact for Crystal Flash customers by providing exceptional customer service through phone, email, chat, and other communication channels. This position is responsible for handling customer inquiries, processing orders, resolving concerns, maintaining accurate customer records, and supporting operational functions while delivering a positive customer experience.\\r\\n\\r\\nThe Customer Support Specialist works closely with Operations, Dispatch, Credit, Billing, Sales, Service, and other internal departments to ensure customer needs are met efficiently and professionally. This position plays a critical role in customer retention, account maintenance, safety awareness, and supporting the overall customer experience.\\r\\n\\r\\nTeam members support Crystal Flash's mission, vision, and values by demonstrating integrity, safety, customer service, teamwork, open communication, financial responsibility, and environmental stewardship.\\r\\n\\r\\n \\r\\n\\r\\nEssential Duties and Responsibilities\\r\\n\\r\\n \\r\\n\\r\\n\\r\\n\\tManage inbound and outbound customer interactions via phone, chat, email, and other communication methods.\\r\\n\\tHandle customer complaints with urgency, empathy, professionalism, and a goal of achieving satisfactory resolutions.\\r\\n\\tUtilize multiple systems and tools to address service, billing, account, payment, and delivery inquiries while maintaining accurate customer records.\\r\\n\\tAssist customers with order placement, account modifications, delivery requests, payment arrangements, and service changes.\\r\\n\\tAddress safety concerns, including gas leaks and emergency calls, calmly and professionally while following established safety procedures.\\r\\n\\tProcess customer payments and maintain accurate account documentation.\\r\\n\\tPerform physical inventory, reconcile inventory, track Bills of Lading (BOLs), and perform data entry and auditing activities as assigned.\\r\\n\\tMaintain accurate customer account information and ensure all documentation is complete and up to date.\\r\\n\\tResearch and resolve account discrepancies by working collaboratively with internal departments.\\r\\n\\tEducate customers regarding products, services, pricing programs, payment options, delivery schedules, and account management tools.\\r\\n\\tAssist customers with Customer Portal registration, mobile app access, paperless enrollment, and notification preferences.\\r\\n\\tConduct outbound customer outreach, including thank-you calls, customer follow-up calls, retention activities, and customer satisfaction initiatives.\\r\\n\\tSupport company projects involving customer data validation, account cleanup, and customer communication initiatives.\\r\\n\\tFollow established call handling procedures and customer service standards.\\r\\n\\tAchieve and maintain quality assurance standards including greeting, account verification, problem resolution, protocol compliance, call center etiquette, and call closure.\\r\\n\\tMeet and maintain customer support scorecard goals and performance expectations.\\r\\n\\tSupport departmental goals and company initiatives designed to improve customer satisfaction, retention, and operational efficiency.\\r\\n\\r\\n\\r\\n \\r\\n\\r\\nKey Responsibilities\\r\\n\\r\\n\\r\\n\\tManage inbound and outbound customer interactions through phone, email, chat, and other communication channels.\\r\\n\\tProvide exceptional customer service while resolving inquiries, concerns, and account issues.\\r\\n\\tProcess customer orders, account updates, service requests, and payment inquiries.\\r\\n\\tMaintain accurate customer records and documentation within company systems.\\r\\n\\tCoordinate customer needs with Operations, Dispatch, Credit, Billing, Sales, and Service departments.\\r\\n\\tSupport customer retention efforts through proactive customer outreach and relationship building.\\r\\n\\tEducate customers on available services, payment options, customer portal access, mobile app functionality, and paperless solutions.\\r\\n\\tMaintain compliance with company policies, procedures, safety requirements, and regulatory standards.\\r\\n\\tAchieve established customer service, quality assurance, and productivity goals.\\r\\n\\tPromote Crystal Flash's mission, values, and commitment to customer satisfaction. Maintain compliance with company policies, pricing guidelines, safety requirements, and regulatory standards. \\r\\n\\tPromote Crystal Flash's mission, values, and commitment to exceptional customer service.\\r\\n\\r\\n\\r\\n \\r\\n\\r\\n \\r\\n\\r\\n \\r\\n\\r\\nQualifications\\r\\n\\r\\n\\r\\n\\tStrong customer service and problem-solving skills.\\r\\n\\tExcellent verbal and written communication abilities.\\r\\n\\tComfortable using Microsoft Office applications including Outlook, Word, Excel, and Teams.\\r\\n\\tExperience working with CRM systems, customer databases, and business software applications.\\r\\n\\tAbility to work in multiple software systems simultaneously.\\r\\n\\tStrong organizational and time management skills.\\r\\n\\tAbility to maintain confidentiality and data integrity.\\r\\n\\tStrong attention to detail and accuracy.\\r\\n\\tAbility to remain calm and professional during difficult customer interactions.\\r\\n\\tSelf-motivated and able to work with minimal supervision.\\r\\n\\tAbility to learn and adapt to changing business processes and technology.\\r\\n\\tAbility to work effectively in a team-oriented environment.\\r\\n\\r\\n\\r\\nReports to: Customer Support & Commercial Sales Manager \\r\\n\\r\\nLocation: Crystal Flash offices in MI \\r\\n\\r\\nSchedule: Monday-Friday: 8:00am-5:00pm, occasional Saturdays\\r\\n\\r\\nPosition Classification: Full-Time, Hourly, Non-Exempt \\r\\n\\r\\nTravel Requirements: None. This position is office-based and all customer interactions are conducted through phone, email, virtual meetings, and internal systems.\\r\\n\\r\\n \\r\\n\\r\\n \\r\\n\\r\\n \\r\\n\\r\\n \\r\\n\\r\\n \\r\\nQualifications General Requirements, Education and/or Experience:\\r\\n\\r\\n\\r\\n\\tHigh School Diploma or GED required.\\r\\n\\tCustomer service, call center, retail, administrative, or related experience preferred.\\r\\n\\tIntermediate to advanced experience with computers and Microsoft Office applications including Outlook, Word, Excel, and Teams.\\r\\n\\tExperience using multiple computer systems, databases, and software applications simultaneously.\\r\\n\\tExcellent communication, interpersonal, and organizational skills.\\r\\n\\tProficient with technology applications including email, internet browsers, search engines, and data management systems.\\r\\n\\tAbility to work independently as well as part of a team while promoting a positive work environment.\\r\\n\\tStrong written and verbal communication skills with a professional demeanor.\\r\\n\\tAbility to manage multiple priorities and maintain accuracy in a fast-paced environment.\\r\\n\\tAbility to build rapport with customers through empathy, responsiveness, and patience.\\r\\n\\tStrong problem-solving and decision-making skills.\\r\\n\\tCommitment to delivering exceptional customer experiences and achieving performance goals.\\r\\n\\r\\n\\r\\nCompetencies:\\r\\n\\r\\n \\r\\n\\r\\nCF Image: Maintains a professional appearance and demeanor while presenting a positive image of Crystal Flash to customers and the public.\\r\\n \\r\\n\\r\\nCommunication: Communicates clearly and professionally through phone, email, chat, and written correspondence while actively listening and seeking understanding.\\r\\n \\r\\n\\r\\nConflict Management: Resolves customer concerns professionally, remains calm under pressure, and works toward mutually beneficial solutions.\\r\\n\\r\\nCustomer Accounts: Maintains customer account integrity through accurate processing, documentation, payment handling, and account maintenance.\\r\\n \\r\\n\\r\\nCustomer Engagement: Demonstrates empathy, ownership, accountability, and commitment to customer satisfaction.\\r\\n \\r\\n\\r\\nFlexibility: Adapts positively to new methods, procedures, priorities, and changing business needs.\\r\\n \\r\\n\\r\\nRecordkeeping: Maintains accurate customer records, transactions, documentation, and system updates.\\r\\n \\r\\n\\r\\nResilience: Maintains a positive attitude, handles stressful situations professionally, and accepts coaching and feedback.\\r\\n \\r\\n\\r\\nSelf-Management: Prioritizes work effectively, meets deadlines, and works independently with minimal supervision.\\r\\n \\r\\n\\r\\nReasoning: Uses sound judgment and critical thinking to solve customer and operational issues.\\r\\n\\r\\n.\\r\\n\\r\\n \\r\\n\\r\\nWork Environment\\r\\n\\r\\nPrimarily office-based work environment. Frequent use of computers, telephones, headsets, and standard office equipment. Regular sitting, speaking, listening, typing, and viewing computer screens. Ability to occasionally lift up to 20 pounds.\\r\\n\\r\\nAbility to operate office equipment requires manual dexterity and hand-eye coordination.\\r\\n\\r\\nProfessional office environment with multiple team members. Noise level is generally moderate.\\r\\n\\r\\n \\r\\n\\r\\nDisclaimer\\r\\n\\r\\nThe statements contained in this job description are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify responsibilities and requirements as business needs dictate.\\r\\n\",\"responsibilities\":\"Customer Support Specialist\\r\\n\\r\\nPosition Description\\r\\n\\r\\n \\r\\n\\r\\nPosition Summary: \\r\\n\\r\\nThe Customer Support Specialist serves as a primary point of contact for Crystal Flash customers by providing exceptional customer service through phone, email, chat, and other communication channels. This position is responsible for handling customer inquiries, processing orders, resolving concerns, maintaining accurate customer records, and supporting operational functions while delivering a positive customer experience.\\r\\n\\r\\nThe Customer Support Specialist works closely with Operations, Dispatch, Credit, Billing, Sales, Service, and other internal departments to ensure customer needs are met efficiently and professionally. This position plays a critical role in customer retention, account maintenance, safety awareness, and supporting the overall customer experience.\\r\\n\\r\\nTeam members support Crystal Flash's mission, vision, and values by demonstrating integrity, safety, customer service, teamwork, open communication, financial responsibility, and environmental stewardship.\\r\\n\\r\\n \\r\\n\\r\\nEssential Duties and Responsibilities\\r\\n\\r\\n \\r\\n\\r\\n\\r\\n\\tManage inbound and outbound customer interactions via phone, chat, email, and other communication methods.\\r\\n\\tHandle customer complaints with urgency, empathy, professionalism, and a goal of achieving satisfactory resolutions.\\r\\n\\tUtilize multiple systems and tools to address service, billing, account, payment, and delivery inquiries while maintaining accurate customer records.\\r\\n\\tAssist customers with order placement, account modifications, delivery requests, payment arrangements, and service changes.\\r\\n\\tAddress safety concerns, including gas leaks and emergency calls, calmly and professionally while following established safety procedures.\\r\\n\\tProcess customer payments and maintain accurate account documentation.\\r\\n\\tPerform physical inventory, reconcile inventory, track Bills of Lading (BOLs), and perform data entry and auditing activities as assigned.\\r\\n\\tMaintain accurate customer account information and ensure all documentation is complete and up to date.\\r\\n\\tResearch and resolve account discrepancies by working collaboratively with internal departments.\\r\\n\\tEducate customers regarding products, services, pricing programs, payment options, delivery schedules, and account management tools.\\r\\n\\tAssist customers with Customer Portal registration, mobile app access, paperless enrollment, and notification preferences.\\r\\n\\tConduct outbound customer outreach, including thank-you calls, customer follow-up calls, retention activities, and customer satisfaction initiatives.\\r\\n\\tSupport company projects involving customer data validation, account cleanup, and customer communication initiatives.\\r\\n\\tFollow established call handling procedures and customer service standards.\\r\\n\\tAchieve and maintain quality assurance standards including greeting, account verification, problem resolution, protocol compliance, call center etiquette, and call closure.\\r\\n\\tMeet and maintain customer support scorecard goals and performance expectations.\\r\\n\\tSupport departmental goals and company initiatives designed to improve customer satisfaction, retention, and operational efficiency.\\r\\n\\r\\n\\r\\n \\r\\n\\r\\nKey Responsibilities\\r\\n\\r\\n\\r\\n\\tManage inbound and outbound customer interactions through phone, email, chat, and other communication channels.\\r\\n\\tProvide exceptional customer service while resolving inquiries, concerns, and account issues.\\r\\n\\tProcess customer orders, account updates, service requests, and payment inquiries.\\r\\n\\tMaintain accurate customer records and documentation within company systems.\\r\\n\\tCoordinate customer needs with Operations, Dispatch, Credit, Billing, Sales, and Service departments.\\r\\n\\tSupport customer retention efforts through proactive customer outreach and relationship building.\\r\\n\\tEducate customers on available services, payment options, customer portal access, mobile app functionality, and paperless solutions.\\r\\n\\tMaintain compliance with company policies, procedures, safety requirements, and regulatory standards.\\r\\n\\tAchieve established customer service, quality assurance, and productivity goals.\\r\\n\\tPromote Crystal Flash's mission, values, and commitment to customer satisfaction. Maintain compliance with company policies, pricing guidelines, safety requirements, and regulatory standards. \\r\\n\\tPromote Crystal Flash's mission, values, and commitment to exceptional customer service.\\r\\n\\r\\n\\r\\n \\r\\n\\r\\n \\r\\n\\r\\n \\r\\n\\r\\nQualifications\\r\\n\\r\\n\\r\\n\\tStrong customer service and problem-solving skills.\\r\\n\\tExcellent verbal and written communication abilities.\\r\\n\\tComfortable using Microsoft Office applications including Outlook, Word, Excel, and Teams.\\r\\n\\tExperience working with CRM systems, customer databases, and business software applications.\\r\\n\\tAbility to work in multiple software systems simultaneously.\\r\\n\\tStrong organizational and time management skills.\\r\\n\\tAbility to maintain confidentiality and data integrity.\\r\\n\\tStrong attention to detail and accuracy.\\r\\n\\tAbility to remain calm and professional during difficult customer interactions.\\r\\n\\tSelf-motivated and able to work with minimal supervision.\\r\\n\\tAbility to learn and adapt to changing business processes and technology.\\r\\n\\tAbility to work effectively in a team-oriented environment.\\r\\n\\r\\n\\r\\nReports to: Customer Support & Commercial Sales Manager \\r\\n\\r\\nLocation: Crystal Flash offices in MI \\r\\n\\r\\nSchedule: Monday-Friday: 8:00am-5:00pm, occasional Saturdays\\r\\n\\r\\nPosition Classification: Full-Time, Hourly, Non-Exempt \\r\\n\\r\\nTravel Requirements: None. This position is office-based and all customer interactions are conducted through phone, email, virtual meetings, and internal systems.\\r\\n\\r\\n \\r\\n\\r\\n \\r\\n\\r\\n \\r\\n\\r\\n \\r\\n\\r\\n \\r\\n\",\"employmentType\":\"FULL_TIME\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"Crystal Flash\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=F0C2ADB6692085F0F61E040098288A41\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"1754 Alpine Ave NW\",\"addressLocality\":\"Grand Rapids\",\"addressRegion\":\"MI\",\"postalCode\":49504,\"addressCountry\":\"USA\"}},\"qualifications\":\"General Requirements, Education and/or Experience:\\r\\n\\r\\n\\r\\n\\tHigh School Diploma or GED required.\\r\\n\\tCustomer service, call center, retail, administrative, or related experience preferred.\\r\\n\\tIntermediate to advanced experience with computers and Microsoft Office applications including Outlook, Word, Excel, and Teams.\\r\\n\\tExperience using multiple computer systems, databases, and software applications simultaneously.\\r\\n\\tExcellent communication, interpersonal, and organizational skills.\\r\\n\\tProficient with technology applications including email, internet browsers, search engines, and data management systems.\\r\\n\\tAbility to work independently as well as part of a team while promoting a positive work environment.\\r\\n\\tStrong written and verbal communication skills with a professional demeanor.\\r\\n\\tAbility to manage multiple priorities and maintain accuracy in a fast-paced environment.\\r\\n\\tAbility to build rapport with customers through empathy, responsiveness, and patience.\\r\\n\\tStrong problem-solving and decision-making skills.\\r\\n\\tCommitment to delivering exceptional customer experiences and achieving performance goals.\\r\\n\\r\\n\\r\\nCompetencies:\\r\\n\\r\\n \\r\\n\\r\\nCF Image: Maintains a professional appearance and demeanor while presenting a positive image of Crystal Flash to customers and the public.\\r\\n \\r\\n\\r\\nCommunication: Communicates clearly and professionally through phone, email, chat, and written correspondence while actively listening and seeking understanding.\\r\\n \\r\\n\\r\\nConflict Management: Resolves customer concerns professionally, remains calm under pressure, and works toward mutually beneficial solutions.\\r\\n\\r\\nCustomer Accounts: Maintains customer account integrity through accurate processing, documentation, payment handling, and account maintenance.\\r\\n \\r\\n\\r\\nCustomer Engagement: Demonstrates empathy, ownership, accountability, and commitment to customer satisfaction.\\r\\n \\r\\n\\r\\nFlexibility: Adapts positively to new methods, procedures, priorities, and changing business needs.\\r\\n \\r\\n\\r\\nRecordkeeping: Maintains accurate customer records, transactions, documentation, and system updates.\\r\\n \\r\\n\\r\\nResilience: Maintains a positive attitude, handles stressful situations professionally, and accepts coaching and feedback.\\r\\n \\r\\n\\r\\nSelf-Management: Prioritizes work effectively, meets deadlines, and works independently with minimal supervision.\\r\\n \\r\\n\\r\\nReasoning: Uses sound judgment and critical thinking to solve customer and operational issues.\\r\\n\\r\\n.\\r\\n\\r\\n \\r\\n\\r\\nWork Environment\\r\\n\\r\\nPrimarily office-based work environment. Frequent use of computers, telephones, headsets, and standard office equipment. Regular sitting, speaking, listening, typing, and viewing computer screens. Ability to occasionally lift up to 20 pounds.\\r\\n\\r\\nAbility to operate office equipment requires manual dexterity and hand-eye coordination.\\r\\n\\r\\nProfessional office environment with multiple team members. Noise level is generally moderate.\\r\\n\\r\\n \\r\\n\\r\\nDisclaimer\\r\\n\\r\\nThe statements contained in this job description are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify responsibilities and requirements as business needs dictate.\\r\\n\",\"experienceRequirements\":\"General Requirements, Education and/or Experience:\\r\\n\\r\\n\\r\\n\\tHigh School Diploma or GED required.\\r\\n\\tCustomer service, call center, retail, administrative, or related experience preferred.\\r\\n\\tIntermediate to advanced experience with computers and Microsoft Office applications including Outlook, Word, Excel, and Teams.\\r\\n\\tExperience using multiple computer systems, databases, and software applications simultaneously.\\r\\n\\tExcellent communication, interpersonal, and organizational skills.\\r\\n\\tProficient with technology applications including email, internet browsers, search engines, and data management systems.\\r\\n\\tAbility to work independently as well as part of a team while promoting a positive work environment.\\r\\n\\tStrong written and verbal communication skills with a professional demeanor.\\r\\n\\tAbility to manage multiple priorities and maintain accuracy in a fast-paced environment.\\r\\n\\tAbility to build rapport with customers through empathy, responsiveness, and patience.\\r\\n\\tStrong problem-solving and decision-making skills.\\r\\n\\tCommitment to delivering exceptional customer experiences and achieving performance goals.\\r\\n\\r\\n\\r\\nCompetencies:\\r\\n\\r\\n \\r\\n\\r\\nCF Image: Maintains a professional appearance and demeanor while presenting a positive image of Crystal Flash to customers and the public.\\r\\n \\r\\n\\r\\nCommunication: Communicates clearly and professionally through phone, email, chat, and written correspondence while actively listening and seeking understanding.\\r\\n \\r\\n\\r\\nConflict Management: Resolves customer concerns professionally, remains calm under pressure, and works toward mutually beneficial solutions.\\r\\n\\r\\nCustomer Accounts: Maintains customer account integrity through accurate processing, documentation, payment handling, and account maintenance.\\r\\n \\r\\n\\r\\nCustomer Engagement: Demonstrates empathy, ownership, accountability, and commitment to customer satisfaction.\\r\\n \\r\\n\\r\\nFlexibility: Adapts positively to new methods, procedures, priorities, and changing business needs.\\r\\n \\r\\n\\r\\nRecordkeeping: Maintains accurate customer records, transactions, documentation, and system updates.\\r\\n \\r\\n\\r\\nResilience: Maintains a positive attitude, handles stressful situations professionally, and accepts coaching and feedback.\\r\\n \\r\\n\\r\\nSelf-Management: Prioritizes work effectively, meets deadlines, and works independently with minimal supervision.\\r\\n \\r\\n\\r\\nReasoning: Uses sound judgment and critical thinking to solve customer and operational issues.\\r\\n\\r\\n.\\r\\n\\r\\n \\r\\n\\r\\nWork Environment\\r\\n\\r\\nPrimarily office-based work environment. Frequent use of computers, telephones, headsets, and standard office equipment. Regular sitting, speaking, listening, typing, and viewing computer screens. Ability to occasionally lift up to 20 pounds.\\r\\n\\r\\nAbility to operate office equipment requires manual dexterity and hand-eye coordination.\\r\\n\\r\\nProfessional office environment with multiple team members. Noise level is generally moderate.\\r\\n\\r\\n \\r\\n\\r\\nDisclaimer\\r\\n\\r\\nThe statements contained in this job description are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify responsibilities and requirements as business needs dictate.\\r\\n\",\"industry\":\"Customer Service\",\"validThrough\":\"2026-08-31\",\"workHours\":\"Days\"}",
"applyAvailable": true,
"educationLevel": "",
"qualifications": "<p><span style=\"font-size:12pt\"><span style=\"font-family:Arial,sans-serif\"><b>General Requirements, Education and/or Experience:</b></span></span></p>\r\n\r\n<ul style=\"margin-top:6px; margin-bottom:11px\">\r\n\t<li style=\"margin-top:6px; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"layout-grid-mode:line\">High School Diploma or GED required.</span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-top:6px; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"layout-grid-mode:line\">Customer service, call center, retail, administrative, or related experience preferred.</span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-top:6px; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"layout-grid-mode:line\">Intermediate to advanced experience with computers and Microsoft Office applications including Outlook, Word, Excel, and Teams.</span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-top:6px; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"layout-grid-mode:line\">Experience using multiple computer systems, databases, and software applications simultaneously.</span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-top:6px; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"layout-grid-mode:line\">Excellent communication, interpersonal, and organizational skills.</span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-top:6px; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"layout-grid-mode:line\">Proficient with technology applications including email, internet browsers, search engines, and data management systems.</span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-top:6px; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"layout-grid-mode:line\">Ability to work independently as well as part of a team while promoting a positive work environment.</span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-top:6px; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"layout-grid-mode:line\">Strong written and verbal communication skills with a professional demeanor.</span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-top:6px; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"layout-grid-mode:line\">Ability to manage multiple priorities and maintain accuracy in a fast-paced environment.</span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-top:6px; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"layout-grid-mode:line\">Ability to build rapport with customers through empathy, responsiveness, and patience.</span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-top:6px; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"layout-grid-mode:line\">Strong problem-solving and decision-making skills.</span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-top:6px; margin-bottom:11px; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"layout-grid-mode:line\">Commitment to delivering exceptional customer experiences and achieving performance goals.</span></span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-top:6px\"><span style=\"font-size:12pt\"><span style=\"font-family:Arial,sans-serif\"><b><span style=\"color:black\"><span style=\"layout-grid-mode:line\">Competencies:</span></span></b></span></span></p>\r\n\r\n<p style=\"margin-top:6px\"> </p>\r\n\r\n<p style=\"margin-left:48px\"><span style=\"font-size:12pt\"><span style=\"font-family:Arial,sans-serif\"><b>CF Image:</b> Maintains a professional appearance and demeanor while presenting a positive image of Crystal Flash to customers and the public.</span></span><br />\r\n </p>\r\n\r\n<p style=\"margin-left:48px\"><span style=\"font-size:12pt\"><span style=\"font-family:Arial,sans-serif\"><b>Communication:</b> Communicates clearly and professionally through phone, email, chat, and written correspondence while actively listening and seeking understanding.</span></span><br />\r\n </p>\r\n\r\n<p style=\"margin-left:48px\"><span style=\"font-size:12pt\"><span style=\"font-family:Arial,sans-serif\"><b>Conflict Management:</b> Resolves customer concerns professionally, remains calm under pressure, and works toward mutually beneficial solutions.</span></span></p>\r\n\r\n<p style=\"margin-left:48px\"><span style=\"font-size:12pt\"><span style=\"font-family:Arial,sans-serif\"><b>Customer Accounts:</b> Maintains customer account integrity through accurate processing, documentation, payment handling, and account maintenance.</span></span><br />\r\n </p>\r\n\r\n<p style=\"margin-left:48px\"><span style=\"font-size:12pt\"><span style=\"font-family:Arial,sans-serif\"><b>Customer Engagement</b>: Demonstrates empathy, ownership, accountability, and commitment to customer satisfaction.</span></span><br />\r\n </p>\r\n\r\n<p style=\"margin-left:48px\"><span style=\"font-size:12pt\"><span style=\"font-family:Arial,sans-serif\"><b>Flexibility:</b> Adapts positively to new methods, procedures, priorities, and changing business needs.</span></span><br />\r\n </p>\r\n\r\n<p style=\"margin-left:48px\"><span style=\"font-size:12pt\"><span style=\"font-family:Arial,sans-serif\"><b>Recordkeeping:</b> Maintains accurate customer records, transactions, documentation, and system updates.</span></span><br />\r\n </p>\r\n\r\n<p style=\"margin-left:48px\"><span style=\"font-size:12pt\"><span style=\"font-family:Arial,sans-serif\"><b>Resilience:</b> Maintains a positive attitude, handles stressful situations professionally, and accepts coaching and feedback.</span></span><br />\r\n </p>\r\n\r\n<p style=\"margin-left:48px\"><span style=\"font-size:12pt\"><span style=\"font-family:Arial,sans-serif\"><b>Self-Management:</b> Prioritizes work effectively, meets deadlines, and works independently with minimal supervision.</span></span><br />\r\n </p>\r\n\r\n<p style=\"margin-left:48px\"><span style=\"font-size:12pt\"><span style=\"font-family:Arial,sans-serif\"><b>Reasoning:</b> Uses sound judgment and critical thinking to solve customer and operational issues.</span></span></p>\r\n\r\n<p><span style=\"font-size:12pt\"><span style=\"font-family:Arial,sans-serif\">.</span></span></p>\r\n\r\n<p> </p>\r\n\r\n<p><span style=\"font-size:12pt\"><span style=\"font-family:Arial,sans-serif\"><b>Work Environment</b><br />\r\n<br />\r\nPrimarily office-based work environment. Frequent use of computers, telephones, headsets, and standard office equipment. Regular sitting, speaking, listening, typing, and viewing computer screens. Ability to occasionally lift up to 20 pounds.</span></span></p>\r\n\r\n<p><span style=\"font-size:12pt\"><span style=\"font-family:Arial,sans-serif\">Ability to operate office equipment requires manual dexterity and hand-eye coordination.</span></span></p>\r\n\r\n<p><span style=\"font-size:12pt\"><span style=\"font-family:Arial,sans-serif\">Professional office environment with multiple team members. Noise level is generally moderate.</span></span></p>\r\n\r\n<p> </p>\r\n\r\n<p><span style=\"font-size:12pt\"><span style=\"font-family:Arial,sans-serif\"><b>Disclaimer</b></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt\"><span style=\"font-family:Arial,sans-serif\">The statements contained in this job description are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify responsibilities and requirements as business needs dictate.</span></span></p>\r\n",
"descriptionTitle": "Description",
"travelPercentage": "",
"jobYoutubeVideoId": "",
"legalRevisionDate": {
"date": "2025-04-07T10:30:39.000Z",
"timezone": "America/Chicago",
"timezone_type": 3
},
"secondaryLocations": [],
"primaryPhoneCountry": "US",
"primaryPhoneEnabled": true,
"qualificationsTitle": "Qualifications",
"primaryPhoneRequired": true,
"primaryPhoneNumberDoesNotExist": false
},
"preview": {
"jobId": 285429,
"isHotJob": true,
"jobTitle": "Customer Support Specialist ",
"postedOn": "",
"locations": "Grand Rapids Corp Headquarters - Grand Rapids, MI 49504",
"remoteType": "",
"description": "Customer Support Specialist\r\n\r\nPosition Description\r\n\r\n \r\n\r\nPosition Summary: \r\n\r\nThe Customer Support Specialist serves as a primary point of contact...",
"positionType": "Full Time"
},
"detail_meta": {
"url": "https://portal-applicant-tracking.us-cent.paycomonline.net/api/ats/job-postings/285429",
"http_status": 200,
"content_type": "application/json",
"response_bytes": 74897
},
"detail_errors": []
}Get this page with API
Rendered from the bluedoor Job Postings API. Reproduce it:
GET https://api.bluedoor.sh/job-postings/v1/jobs/7cb1d07c835fcc5aeb2f182a70e3cf1d5e7c5144?include=descriptionJSONGET https://api.bluedoor.sh/job-postings/v1/orgs/6e4b7b47-4153-4516-bf89-08eb4c2d1b97JSONGET https://api.bluedoor.sh/job-postings/v1/sources/17184dc4-d1cf-4524-ab9e-6906d790dd73JSONGET https://api.bluedoor.sh/job-postings/v1/jobs/7cb1d07c835fcc5aeb2f182a70e3cf1d5e7c5144/eventsJSON