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    "requisitionDescription": "<p></p>\n<p><span style=\"font-size: 12pt;font-family: Arial, sans-serif;\"><strong>Be a part of the amazing growth that is William Hill and the Digital Sports Book Experience.</strong></span>&nbsp;&nbsp;</p>\n<p><span style=\"font-size: 12pt;font-family: Arial, sans-serif;\">Your Passion for Customer Service, Sports Fandom and knowledge, along with your hunger to succeed, come together in our VIP Analyst role.</span>&nbsp;&nbsp;</p>\n<p><span style=\"font-size: 12pt;font-family: Arial, sans-serif;\">In this position, you will assist and support the VIP team in the management of our VIP client base. You will gather data and analytics for reporting and bonus issuing. You will have a strong focus on potential VIP’s and assist in helping them up to VIP status.</span>&nbsp;&nbsp;</p>\n<p>&nbsp;&nbsp;</p>\n<p><span style=\"font-size: 12pt;font-family: Arial, sans-serif;\"><strong>What You Will Do:</strong></span>&nbsp;&nbsp;</p>\n<p style=\"margin-left:0.25in;\"><span style=\"font-size: 12pt;font-family: Symbol;\">·</span> <span style=\"font-size: 12pt;font-family: Arial, sans-serif;\">Provide support and industry expertise to the VIP team and our most valuable players. </span>&nbsp;&nbsp;</p>\n<p style=\"margin-left:0.25in;\"><span style=\"font-size: 12pt;font-family: Symbol;\">·</span> <span style=\"font-size: 12pt;font-family: Arial, sans-serif;\">Deliver a strong customer service experience to differentiate William Hill from the competition</span>&nbsp;&nbsp;</p>\n<p style=\"margin-left:0.25in;\"><span style=\"font-size: 12pt;font-family: Symbol;\">·</span> <span style=\"font-size: 12pt;font-family: Arial, sans-serif;\">Communication management and outreach to specific segments within our customer base. </span>&nbsp;&nbsp;</p>\n<p style=\"margin-left:0.25in;\"><span style=\"font-size: 12pt;font-family: Symbol;\">·</span> <span style=\"font-size: 12pt;font-family: Arial, sans-serif;\">Support VIP managers with email and phone communication, promotions, VIP events and hospitality, and special reporting.</span>&nbsp;&nbsp;</p>\n<p style=\"margin-left:0.25in;\"><span style=\"font-size: 12pt;font-family: Symbol;\">·</span> <span style=\"font-size: 12pt;font-family: Arial, sans-serif;\">Achieve KPIs relating to player development and engagement. </span>&nbsp;&nbsp;</p>\n<p>&nbsp;&nbsp;</p>\n<p><span style=\"font-size: 12pt;font-family: Arial, sans-serif;\"><strong>What You Will Need:</strong></span>&nbsp;&nbsp;</p>\n<p style=\"margin-left:0.25in;\"><span style=\"font-size: 12pt;font-family: Symbol;\">·</span> <span style=\"font-size: 12pt;font-family: Arial, sans-serif;\">2+ years in customer service or sales working directly with groups of customers</span>&nbsp;&nbsp;</p>\n<p style=\"margin-left:0.25in;\"><span style=\"font-size: 12pt;font-family: Symbol;\">·</span> <span style=\"font-size: 12pt;font-family: Arial, sans-serif;\">Passion for networking with excellent relationship building skills</span>&nbsp;&nbsp;</p>\n<p style=\"margin-left:0.25in;\"><span style=\"font-size: 12pt;font-family: Symbol;\">·</span> <span style=\"font-size: 12pt;font-family: Arial, sans-serif;\">Excellent communication skills, both written and verbal</span>&nbsp;&nbsp;</p>\n<p style=\"margin-left:0.25in;\"><span style=\"font-size: 12pt;font-family: Symbol;\">·</span> <span style=\"font-size: 12pt;font-family: Arial, sans-serif;\">Excellent knowledge of sports betting, sports, teams, players, and leagues</span>&nbsp;&nbsp;</p>\n<p style=\"margin-left:0.25in;\"><span style=\"font-size: 12pt;font-family: Symbol;\">·</span> <span style=\"font-size: 12pt;font-family: Arial, sans-serif;\">Ability to produce results while working under pressure</span>&nbsp;&nbsp;</p>\n<p style=\"margin-left:0.25in;\"><span style=\"font-size: 12pt;font-family: Symbol;\">·</span> <span style=\"font-size: 12pt;font-family: Arial, sans-serif;\">Experience working with customers and resolving queries – working with premium/VIP customers an advantage</span>&nbsp;&nbsp;</p>\n<p style=\"margin-left:0.25in;\"><span style=\"font-size: 12pt;font-family: Symbol;\">·</span> <span style=\"font-size: 12pt;font-family: Arial, sans-serif;\">Personable and engaging</span>&nbsp;&nbsp;</p>\n<p style=\"margin-left:0.25in;\"><span style=\"font-size: 12pt;font-family: Symbol;\">·</span> <span style=\"font-size: 12pt;font-family: Arial, sans-serif;\">Good listener, empathetic and discreet</span>&nbsp;&nbsp;</p>\n<p style=\"margin-left:0.25in;\"><span style=\"font-size: 12pt;font-family: Symbol;\">·</span> <span style=\"font-size: 12pt;font-family: Arial, sans-serif;\">Outstanding communicator</span>&nbsp;&nbsp;</p>\n<p style=\"margin-left:0.25in;\"><span style=\"font-size: 12pt;font-family: Symbol;\">·</span> <span style=\"font-size: 12pt;font-family: Arial, sans-serif;\">Adaptable and able to work variable hours, often away from the home and office</span>&nbsp;&nbsp;</p>\n<p></p>\n<p>&nbsp;&nbsp;</p>\n<p>&nbsp;&nbsp;</p>\n<p><span style=\"font-size: 9pt;font-family: Arial, sans-serif;\">William Hill provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, national origin, ancestry, sex, age, physical or mental disability, pregnancy, veteran or military status, genetic information, sexual orientation, gender identity or expression, marital status, civil union/domestic partnership status, familial status, domestic violence victim status, or any other legally recognized protected basis under federal, state or local laws.  William Hill complies with applicable federal, state and local laws governing nondiscrimination in employment in every location in which the company has facilities.  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</span>&nbsp;&nbsp;</p>\n<p>&nbsp;&nbsp;</p>\n<p>&nbsp;&nbsp;</p>\n<p>&nbsp;&nbsp;</p>\n",
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