Technical Account Manager

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  "last_changed_at": "2026-05-30T06:00:31.087Z",
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    "raw": "Dallas-Fort Worth, TX",
    "city": "Dallas-Fort Worth",
    "region": "TX",
    "country": "United States",
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  "inferred_at": "2026-06-06T10:45:16.478Z",
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    "location": {
      "raw": "Dallas-Fort Worth, TX",
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  "detail": {
    "url": "https://securserv.applytojob.com/apply/jobs/details/D4bPkeVmoq?&",
    "heading": "Technical Account Manager",
    "html_title": "JazzHR » Job Listings",
    "canonical_url": "https://securserv.applytojob.com/apply/D4bPkeVmoq/Technical-Account-Manager",
    "description_html": "<p>Secur-Serv is a leading managed services provider of IT, print, and hardware services, with a security focus at the core of every service. Secur-Serv provides nationwide, on-site service to businesses of every size, focusing on the financial, manufacturing, transportation, and healthcare industries. </p><p>Secur-Serv is headquartered in Omaha, NE, and able to service our customers throughout the continental United States and Canada. </p><p>Why Secur-Serv?<br>Join Secur-Serv because we are committed to professional and personal growth, working with employees to develop a defined career path and helping them achieve their career goals with internal and external training and tuition reimbursement. We empower our employees to innovate and be a part of solutions that improve processes, systems, and transformation. We recognize and provide an environment where each and every employee can make an impact.</p><ul><li>We have a generous benefits package for our full-time employees, which includes a copay medical plan option, HSA medical plans with employer contributions to your HSA Account, dental, vision, company-paid life insurance, and company-paid short- and long-term disability coverage.  </li><li>Plan for your future with Secur-Serv’s 401K savings plan with a generous company match. You are vested on your first day of eligibility in the plan.  </li><li>Participate in our wellness program to improve your health and earn a discount on your health insurance premiums.  </li><li>Explore new education and training opportunities with our Tuition Reimbursement Plan which covers up to $5,250.   </li></ul><p><strong><em>This is a remote, work-from-home position covering a specific territory, and we are searching for a qualified candidate who live in the Dallas - Fort Worth metroplex.  </em><br><br>POSITION SUMMARY</strong><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">The Technical Account Manager </span></span><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">will serve as a strategic and technical advisor to our customers, ensuring they receive maximum value from our solutions while aligning their technology needs with their business goals.  And will work cross-functionally with engineering, support, and sales teams to deliver proactive guidance, identify opportunities for improvement, and foster strong, long-term partnerships.</span></span><br><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong>ESSENTIAL RESPONSIBILITIES</strong></span></span></p><ul><li><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Collaborate with solution architects and onboarding teams to assess customer environments and create a Strategic Technology Roadmap, used to guide ongoing engagement and Strategic Business Reviews (SBRs).</span></span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Participate in technical kickoff meetings for new client onboardings, ensuring clear alignment on scope, expectations, and service plans.</span></span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Continuously monitor customer IT environments to identify and communicate security vulnerabilities and operational risks.</span></span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Act as a primary escalation point for service-related issues, advocating for customer needs internally while maintaining trusted advisor status.</span></span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Coordinate closely with Support and Professional Services to oversee implementations, resolve technical challenges, and deliver exceptional post-sales support.</span></span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Manage and execute the service plan implementation schedule, ensuring all deliverables are met on time and to the customer’s expectations.</span></span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Build and maintain executive-level relationships, articulating technical concepts and strategic initiatives to C-level stakeholders.</span></span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Generate and analyze service performance reports to drive business reviews and proactive account planning.</span></span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Champion customer satisfaction through responsive communication, issue resolution, and continuous engagement strategies.</span></span></span></span></span></span></li><li style=\"margin-bottom:13px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Maintain detailed and accurate records of customer interactions, technical discussions, and action plans in the CRM system.</span></span></span></span></span></span></li><li style=\"margin-bottom:13px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Ability to travel up to 50% as business needs require.</span></span></span></span></span></span></li></ul><strong><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">REQUIREMENTS</span></span></span></span></strong><br><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><i><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Education/ Experience</span></span></i></span></span><ul><li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">4–6 years of experience in technical account management, IT services, solutions engineering, or a similar client-facing technical role.</span></span></span></span></li><li class=\"paragraph\"><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Solid experience and understanding of Cybersecurity technologies and policies</span></span> </span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Background in business networking, managed IT services, or enterprise-level support environments.</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Familiarity with CRM platforms and technical documentation practices.</span></span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><i><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Knowledge, Skills, and Abilities</span></span></i></span></span><ul><li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Proven ability to manage multiple priorities, projects, and clients simultaneously </span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">High level of professionalism, integrity, and self-motivation.</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Strong organizational and time management skills.</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Excellent verbal and written communication skills, capable of translating technical topics to non-technical audiences.</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">A customer-first attitude with a passion for delivering world-class service.</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Ability to develop strategic relationships and build long-term trust with clients.</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Proactive problem-solving and a continuous improvement mindset.</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Ability to grasp customers’ needs and suggest timely solutions </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Excellent verbal and written communication skills </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Excellent listening skills  </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Strong Business knowledge to understand client issues </span></span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Strong analytical and problem-solving skills </span></span><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"> </span></span></span></span></li></ul><strong>PREFERRED SKILLS/EXPERIENCE</strong><ul><li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Bachelor's degree from a four-year college or university</span></span></span></span></li><li style=\"margin-bottom:13px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Solid technical background with hands on experience in Server, SAN, Cloud and Network Technologies </span></span></span></span></span></span></li></ul><strong>PHYSICAL & MENTAL REQUIREMENTS</strong><ul><li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Sit Frequently at a desk</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Frequent fine hand and finger movements (keyboard, writing, mouse movement)</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Continual close visual acuity for reading</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Hearing and Speaking for communication within and outside of company.</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">May be required to lift/push/pull up to 10 pounds for set up/movement of office equipment,</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Mental Requirements – must be able to consistently: </span></span></span></span><ul style=\"list-style-type:circle;\"><li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Learn new tasks, </span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Remember Processes, </span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Maintain focus,</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Complete tasks independently</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Make timely decisions in the context of a workflow, </span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Ability to communicate effectively,</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Able to adhere to process protocol in a timely manner</span></span></span></span></li></ul></li></ul> <p><br>WE ARE AN EQUAL OPPORTUNITY EMPLOYER. </p><p> All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. </p><p>Applicants who have disabilities may request that accommodations be made in order to complete the selection process.</p><p>EEO is the law. To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. </p><p></p><p><a href=\"https://scantron.sharefile.com/d-s4801ecb9e9be48ffbee0d2ccfcfa5c23\">Secur-Serv Drug & Alcohol Use Policy</a></p>",
    "description_text": "Secur-Serv is a leading managed services provider of IT, print, and hardware services, with a security focus at the core of every service. Secur-Serv provides nationwide, on-site service to businesses of every size, focusing on the financial, manufacturing, transportation, and healthcare industries.\n Secur-Serv is headquartered in Omaha, NE, and able to service our customers throughout the continental United States and Canada.\n Why Secur-Serv?\nJoin Secur-Serv because we are committed to professional and personal growth, working with employees to develop a defined career path and helping them achieve their career goals with internal and external training and tuition reimbursement. We empower our employees to innovate and be a part of solutions that improve processes, systems, and transformation. We recognize and provide an environment where each and every employee can make an impact.\n We have a generous benefits package for our full-time employees, which includes a copay medical plan option, HSA medical plans with employer contributions to your HSA Account, dental, vision, company-paid life insurance, and company-paid short- and long-term disability coverage.\n Plan for your future with Secur-Serv’s 401K savings plan with a generous company match. You are vested on your first day of eligibility in the plan.\n Participate in our wellness program to improve your health and earn a discount on your health insurance premiums.\n Explore new education and training opportunities with our Tuition Reimbursement Plan which covers up to $5,250.\n This is a remote, work-from-home position covering a specific territory, and we are searching for a qualified candidate who live in the Dallas - Fort Worth metroplex.\nPOSITION SUMMARY\n The Technical Account Manager will serve as a strategic and technical advisor to our customers, ensuring they receive maximum value from our solutions while aligning their technology needs with their business goals.  And will work cross-functionally with engineering, support, and sales teams to deliver proactive guidance, identify opportunities for improvement, and foster strong, long-term partnerships.\n ESSENTIAL RESPONSIBILITIES\n Collaborate with solution architects and onboarding teams to assess customer environments and create a Strategic Technology Roadmap, used to guide ongoing engagement and Strategic Business Reviews (SBRs).\n Participate in technical kickoff meetings for new client onboardings, ensuring clear alignment on scope, expectations, and service plans.\n Continuously monitor customer IT environments to identify and communicate security vulnerabilities and operational risks.\n Act as a primary escalation point for service-related issues, advocating for customer needs internally while maintaining trusted advisor status.\n Coordinate closely with Support and Professional Services to oversee implementations, resolve technical challenges, and deliver exceptional post-sales support.\n Manage and execute the service plan implementation schedule, ensuring all deliverables are met on time and to the customer’s expectations.\n Build and maintain executive-level relationships, articulating technical concepts and strategic initiatives to C-level stakeholders.\n Generate and analyze service performance reports to drive business reviews and proactive account planning.\n Champion customer satisfaction through responsive communication, issue resolution, and continuous engagement strategies.\n Maintain detailed and accurate records of customer interactions, technical discussions, and action plans in the CRM system.\n Ability to travel up to 50% as business needs require.\n REQUIREMENTS\n Education/ Experience 4–6 years of experience in technical account management, IT services, solutions engineering, or a similar client-facing technical role.\n Solid experience and understanding of Cybersecurity technologies and policies\n Background in business networking, managed IT services, or enterprise-level support environments.\n Familiarity with CRM platforms and technical documentation practices.\n Knowledge, Skills, and Abilities Proven ability to manage multiple priorities, projects, and clients simultaneously\n High level of professionalism, integrity, and self-motivation.\n Strong organizational and time management skills.\n Excellent verbal and written communication skills, capable of translating technical topics to non-technical audiences.\n A customer-first attitude with a passion for delivering world-class service.\n Ability to develop strategic relationships and build long-term trust with clients.\n Proactive problem-solving and a continuous improvement mindset.\n Ability to grasp customers’ needs and suggest timely solutions\n Excellent verbal and written communication skills\n Excellent listening skills\n Strong Business knowledge to understand client issues\n Strong analytical and problem-solving skills\n PREFERRED SKILLS/EXPERIENCE Bachelor's degree from a four-year college or university\n Solid technical background with hands on experience in Server, SAN, Cloud and Network Technologies\n PHYSICAL & MENTAL REQUIREMENTS Sit Frequently at a desk\n Frequent fine hand and finger movements (keyboard, writing, mouse movement)\n Continual close visual acuity for reading\n Hearing and Speaking for communication within and outside of company.\n May be required to lift/push/pull up to 10 pounds for set up/movement of office equipment,\n Mental Requirements – must be able to consistently: Learn new tasks,\n Remember Processes,\n Maintain focus,\n Complete tasks independently\n Make timely decisions in the context of a workflow,\n Ability to communicate effectively,\n Able to adhere to process protocol in a timely manner\nWE ARE AN EQUAL OPPORTUNITY EMPLOYER.\n  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.\n Applicants who have disabilities may request that accommodations be made in order to complete the selection process.\n EEO is the law. To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.\n Secur-Serv Drug & Alcohol Use Policy",
    "jsonld_jobposting": {
      "url": "https://securserv.applytojob.com/apply/D4bPkeVmoq/Technical-Account-Manager",
      "@type": "JobPosting",
      "title": "Technical Account Manager",
      "@context": "http://schema.org/",
      "datePosted": "2026-05-07",
      "description": "<p>Secur-Serv is a leading managed services provider of IT, print, and hardware services, with a security focus at the core of every service. Secur-Serv provides nationwide, on-site service to businesses of every size, focusing on the financial, manufacturing, transportation, and healthcare industries. </p><p>Secur-Serv is headquartered in Omaha, NE, and able to service our customers throughout the continental United States and Canada. </p><p>Why Secur-Serv?<br>Join Secur-Serv because we are committed to professional and personal growth, working with employees to develop a defined career path and helping them achieve their career goals with internal and external training and tuition reimbursement. We empower our employees to innovate and be a part of solutions that improve processes, systems, and transformation. We recognize and provide an environment where each and every employee can make an impact.</p><ul><li>We have a generous benefits package for our full-time employees, which includes a copay medical plan option, HSA medical plans with employer contributions to your HSA Account, dental, vision, company-paid life insurance, and company-paid short- and long-term disability coverage.  </li><li>Plan for your future with Secur-Serv’s 401K savings plan with a generous company match. You are vested on your first day of eligibility in the plan.  </li><li>Participate in our wellness program to improve your health and earn a discount on your health insurance premiums.  </li><li>Explore new education and training opportunities with our Tuition Reimbursement Plan which covers up to $5,250.   </li></ul><p><strong><em>This is a remote, work-from-home position covering a specific territory, and we are searching for a qualified candidate who live in the Dallas - Fort Worth metroplex.  </em><br><br>POSITION SUMMARY</strong><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">The Technical Account Manager </span></span><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">will serve as a strategic and technical advisor to our customers, ensuring they receive maximum value from our solutions while aligning their technology needs with their business goals.  And will work cross-functionally with engineering, support, and sales teams to deliver proactive guidance, identify opportunities for improvement, and foster strong, long-term partnerships.</span></span><br><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong>ESSENTIAL RESPONSIBILITIES</strong></span></span></p><ul><li><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Collaborate with solution architects and onboarding teams to assess customer environments and create a Strategic Technology Roadmap, used to guide ongoing engagement and Strategic Business Reviews (SBRs).</span></span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Participate in technical kickoff meetings for new client onboardings, ensuring clear alignment on scope, expectations, and service plans.</span></span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Continuously monitor customer IT environments to identify and communicate security vulnerabilities and operational risks.</span></span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Act as a primary escalation point for service-related issues, advocating for customer needs internally while maintaining trusted advisor status.</span></span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Coordinate closely with Support and Professional Services to oversee implementations, resolve technical challenges, and deliver exceptional post-sales support.</span></span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Manage and execute the service plan implementation schedule, ensuring all deliverables are met on time and to the customer’s expectations.</span></span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Build and maintain executive-level relationships, articulating technical concepts and strategic initiatives to C-level stakeholders.</span></span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Generate and analyze service performance reports to drive business reviews and proactive account planning.</span></span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Champion customer satisfaction through responsive communication, issue resolution, and continuous engagement strategies.</span></span></span></span></span></span></li><li style=\"margin-bottom:13px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Maintain detailed and accurate records of customer interactions, technical discussions, and action plans in the CRM system.</span></span></span></span></span></span></li><li style=\"margin-bottom:13px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Ability to travel up to 50% as business needs require.</span></span></span></span></span></span></li></ul><strong><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">REQUIREMENTS</span></span></span></span></strong><br><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><i><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Education/ Experience</span></span></i></span></span><ul><li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">4–6 years of experience in technical account management, IT services, solutions engineering, or a similar client-facing technical role.</span></span></span></span></li><li class=\"paragraph\"><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Solid experience and understanding of Cybersecurity technologies and policies</span></span> </span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Background in business networking, managed IT services, or enterprise-level support environments.</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Familiarity with CRM platforms and technical documentation practices.</span></span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><i><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Knowledge, Skills, and Abilities</span></span></i></span></span><ul><li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Proven ability to manage multiple priorities, projects, and clients simultaneously </span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">High level of professionalism, integrity, and self-motivation.</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Strong organizational and time management skills.</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Excellent verbal and written communication skills, capable of translating technical topics to non-technical audiences.</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">A customer-first attitude with a passion for delivering world-class service.</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Ability to develop strategic relationships and build long-term trust with clients.</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Proactive problem-solving and a continuous improvement mindset.</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Ability to grasp customers’ needs and suggest timely solutions </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Excellent verbal and written communication skills </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Excellent listening skills  </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Strong Business knowledge to understand client issues </span></span></span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Strong analytical and problem-solving skills </span></span><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"> </span></span></span></span></li></ul><strong>PREFERRED SKILLS/EXPERIENCE</strong><ul><li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Bachelor's degree from a four-year college or university</span></span></span></span></li><li style=\"margin-bottom:13px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Solid technical background with hands on experience in Server, SAN, Cloud and Network Technologies </span></span></span></span></span></span></li></ul><strong>PHYSICAL & MENTAL REQUIREMENTS</strong><ul><li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Sit Frequently at a desk</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Frequent fine hand and finger movements (keyboard, writing, mouse movement)</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Continual close visual acuity for reading</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Hearing and Speaking for communication within and outside of company.</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">May be required to lift/push/pull up to 10 pounds for set up/movement of office equipment,</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Mental Requirements – must be able to consistently: </span></span></span></span><ul style=\"list-style-type:circle;\"><li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Learn new tasks, </span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Remember Processes, </span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Maintain focus,</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Complete tasks independently</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Make timely decisions in the context of a workflow, </span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Ability to communicate effectively,</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Able to adhere to process protocol in a timely manner</span></span></span></span></li></ul></li></ul> <p><br>WE ARE AN EQUAL OPPORTUNITY EMPLOYER. </p><p> All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. </p><p>Applicants who have disabilities may request that accommodations be made in order to complete the selection process.</p><p>EEO is the law. To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. </p><p></p><p><a href=\"https://scantron.sharefile.com/d-s4801ecb9e9be48ffbee0d2ccfcfa5c23\">Secur-Serv Drug & Alcohol Use Policy</a></p>",
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