BT MARKET LEAD

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    "requisitionDescription": "<div><div><div><div><div><div><div><div><p><span style=\"font-size: 18px;\"><strong>Essential Functions:</strong></span></p><p>&middot; Assist in present food, quickly and efficiently, meeting our standards</p><p>&middot; Assist in keeping the workspace clean, hygienic and tidy, at all times</p><p>&middot; Work safely around kitchen equipment and report any maintenance issues to the manager</p><p>&middot; Assist in the opening and closing of the counters</p><p>&middot; Assist in ensuring accurate food-ordering and stocking levels</p><p>&middot; Assist in keeping wastage to a minimum</p><p>&middot; Maintain personal knowledge by completing in-house training, attending courses as assigned by HR</p><p>&middot; Always adhere to all company policies and procedures</p><p>&middot; Be involved and contribute at team meetings</p><p>&middot; Carry out instructions given by the management team and head office</p><p>&middot; Handle initiatives like Farmer&rsquo;s Markets together with our partners; coordinate and execute the markets from start to finish.</p><p>&middot; Be the customers&rsquo; go-to person! Provide customers with a superior level of service.</p><p>&middot; Understand the customer&rsquo;s needs and try your best to satisfy them.</p><p>&middot; Answer incoming customer phone calls and take appropriate action for each call.</p><p>&middot; Maintain customer satisfaction ratings based on explicit criteria set forth by the company.</p><p>&middot; Research and resolve customer inquiries in a timely manner</p><p>&middot; Conduct on-boarding and introductory training sessions</p><p>&middot; Establish and maintain a strong network of relationships with key client contacts, sales team members, and internal departments</p><p>&middot; We are looking for a strong, customer support-oriented individual with experience in professional services and in the food industry</p><p>&middot; You have 2+ years of experience in training and customer support</p><p>&middot; You have exceptional organization and time management skills that couple well with your written and communication skills</p><p>&middot; You can do light technical problem solving, engage in consultative dialogue with clients</p><p>&middot; You desire to do meaningful work alongside bright, engaged people and work within a collaborative team</p><p>&middot; You are flexible and adaptable to change in a fast-paced, start-up company environment</p><p>&middot; You want to shine and showcase your unique skill-set for potential advancement and recognition</p><p><span style=\"font-size: 18px;\"><strong>Core Competency:</strong></span></p><p>&middot; Excellent people skills</p><p>&middot; Good leadership abilities</p><p>&middot; Tracks sales goals</p><p>&middot; Minimizes waste</p><p>&middot; Knowledgeable about OSHA and food safety standards</p><p>&middot; Good at problem solving</p><p>&middot; Believes in customer service delivery</p><p>&middot; Excellent computer documentation skills</p><p>&middot; Promptly reports staff and customer issues to senior management</p><p>&middot; Good food product ordering and monitoring</p><p>&middot; Knowledge and ability to learn Italian Cuisine</p><p>&middot; Must have knowledge of Aloha POS and Video Monitoring system</p><p><span style=\"font-size: 18px;\"><strong>Administrative Requirements:</strong></span></p><p>&middot; Must be able to work weekends.</p><p>&middot; Must be open to learn new methods</p><p>&middot; Food Safe Cert license required</p><p><strong><span style=\"font-size: 18px;\">EEO Statement</span></strong></p><p>Spectrum Restaurant Management Group LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</p><p><strong><span style=\"font-size: 18px;\">Other Duties</span></strong></p><p>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</p></div></div></div></div></div></div></div></div>\n",
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