旅遊服務專員 (日班) [GO]

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  "active_status": "active"
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  "location": {
    "raw": "Taipei, Neihu, 114, Taiwan",
    "city": "Taipei",
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  "inferred_at": "2026-06-06T10:32:58.409Z",
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    "id": "203",
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    "location": {
      "city": "Taipei",
      "state": "Neihu"
    },
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      "state": null,
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    "jobOpeningName": "旅遊服務專員 (日班) [GO]",
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    "employmentStatusLabel": "Full-Time"
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  "detail_job_opening": {
    "location": {
      "city": "Taipei",
      "state": "Neihu",
      "postalCode": "114",
      "addressCountry": "Taiwan"
    },
    "datePosted": "2022-08-10",
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    "description": "<p><span style=\"color: rgb(41, 41, 41); font-size: 16px\">【關於KKday】</span><br><br><span style=\"color: rgb(41, 41, 41); font-size: 16px\">KKday正在加速全世界旅遊體驗的蛻變。</span><br><span style=\"color: rgb(41, 41, 41); font-size: 16px\">身為亞洲最大的旅遊體驗平台，KKday致力於透過數位化整合出一站式平台以滿足旅遊的所有需求，目前在全球超過92個國家、550個城市已累積30萬個特色行程與活動，近幾年更跨足經營KKday商城、提供SaaS服務，打造KKday專屬的生態圈！</span><br><span style=\"color: rgb(41, 41, 41); font-size: 16px\">透過多方位發展，KKday在疫情期間仍成功募得近30億元的資金，歡迎熱愛旅遊的你加入我們，一起創造更多旅遊的可能性與未來。</span><br><br><span style=\"color: rgb(41, 41, 41); font-size: 16px\">【職務內容】</span><br><span style=\"color: rgb(41, 41, 41); font-size: 16px\">- 線上接聽顧客來電、Online Chat 與 Email，傾聽並迅速回應顧客需求。</span><br><span style=\"color: rgb(41, 41, 41); font-size: 16px\">- 處理現場顧客接待與諮詢（需進辦公室），協助突發狀況與現場協調。</span><br><span style=\"color: rgb(41, 41, 41); font-size: 16px\">- 用創新且務實的方式解決顧客在旅遊過程中遇到的各類問題，致力於即時支援並避免客訴升溫。</span><br><span style=\"color: rgb(41, 41, 41); font-size: 16px\">- 於公司政策原則下，展現同理與彈性，確保顧客滿意度。</span><br><span style=\"color: rgb(41, 41, 41); font-size: 16px\">- 與內部相關部門保持良好溝通，確保資訊同步、提升客戶體驗。</span><br><span style=\"color: rgb(41, 41, 41); font-size: 16px\">- 主動學習系統操作、商品資訊與客服流程，靈活應對變化情境。</span><br><span style=\"color: rgb(41, 41, 41); font-size: 16px\">- 其他主管交辦事項。</span><br><br><span style=\"color: rgb(41, 41, 41); font-size: 16px\">【排班資訊】</span><br><span style=\"color: rgb(41, 41, 41); font-size: 16px\">A-07:00~16:00</span><br><span style=\"color: rgb(41, 41, 41); font-size: 16px\">B-09:00~18:00</span><br><span style=\"color: rgb(41, 41, 41); font-size: 16px\">C-12:00~21:00</span><br><span style=\"color: rgb(41, 41, 41); font-size: 16px\">- 排班需包含例假日及國定假日輪值。</span><br><br><span style=\"color: rgb(41, 41, 41); font-size: 16px\">【我們希望你具備】</span><br><span style=\"color: rgb(41, 41, 41); font-size: 16px\">- 良好的表達與傾聽能力，能快速理解並處理問題。</span><br><span style=\"color: rgb(41, 41, 41); font-size: 16px\">- 能夠穩定進辦公室上班，並應對現場客人互動與突發狀況。</span><br><span style=\"color: rgb(41, 41, 41); font-size: 16px\">- 對旅遊與顧客服務充滿熱忱，能處理客訴、緊急協調與多工溝通。</span><br><span style=\"color: rgb(41, 41, 41); font-size: 16px\">- 熟悉基本電腦操作、打字速度佳，習慣使用多種溝通平台（電話／Email／即時訊息等）。</span><br><span style=\"color: rgb(41, 41, 41); font-size: 16px\">- 具備協調會或消費爭議處理經驗者佳。</span></p>",
    "compensation": "月薪 32,000元 ~ 40,000元",
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    "locationType": "0",
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    "jobOpeningName": "旅遊服務專員 (日班) [GO]",
    "departmentLabel": "",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://kkday.bamboohr.com/careers/203",
    "employmentStatusLabel": "Full-Time"
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}