Crisis Line Specialist (2nd Shift)

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    "description": "<p>&nbsp;</p>\r\n\r\n<p><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><strong>Job Summary:</strong></span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">The Crisis Line Specialist is responsible for providing immediate, confidential, and empathetic support to individuals experiencing emotional distress, mental health crises, or urgent life challenges. This role is vital in offering a first point of contact for individuals in need of immediate assistance, de-escalating crises, providing resource referrals, and connecting callers with appropriate mental health services.</span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><strong>Essential Functions:</strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Functions as the point of entry for individuals calling to request behavioral health services at RiverValley. Assists individuals in accessing services through established protocols, including the scheduling of appointments.</span></span></li>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Answers incoming crisis calls promptly, providing a compassionate, non-judgmental, and empathetic response to individuals in distress.</span></span></li>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Evaluates the urgency of the caller&rsquo;s situation by conducting risk assessments, including determining whether the caller is at risk of self-harm, suicide, or harm to others.</span></span></li>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Utilizes de-escalation techniques to stabilize callers and ensure their immediate safety while maintaining a calm and supportive environment.</span></span></li>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Maintains accurate and confidential records of calls, including detailed notes of the conversation and follow-up actions, in compliance with organizational policies and legal requirements.</span></span></li>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Works closely with other crisis services team members, healthcare professionals, and community organizations to ensure coordinated care for individuals in crisis.</span></span></li>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Participates in ongoing training related to crisis intervention, behavioral health issues, and effective communication techniques.</span></span></li>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Maintains and compiles statistical and outcome data for various programs and services.</span></span></li>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Adheres to all organizational policies, procedures, and legal requirements regarding confidentiality, privacy (such as HIPAA compliance), and professional conduct.</span></span></li>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Fosters collaborative working relationships among members of the leadership and management teams and programs.</span></span></li>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Other duties as assigned.</span></span></li>\r\n</ul>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p>&nbsp;</p>\r\n",
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