Customer Experience Representative

{
  "content_hash": "e152a5bd52099f65b8f197aaa1e49b9c3bf92a48896cebf9a8caaaca26bdc898",
  "source_hash": "6127f84fdd258637776958627bae8c550147eb2811bd4b7ae952d61ef00a1bf6",
  "last_changed_at": "2026-05-29T07:01:49.289Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "South Austin, Texas",
    "city": "South Austin",
    "region": "TX",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.85
  },
  "salary_max": 18,
  "salary_min": 18,
  "inferred_at": "2026-06-06T07:57:03.158Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "South Austin, Texas",
      "city": "South Austin",
      "region": "TX",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.85
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": "hybrid",
  "salary_period": "hour",
  "workplace_type": "hybrid",
  "salary_currency": "USD"
}

{}

{
  "lists": [
    {
      "text": "Key Responsibilities:",
      "content": "\n<li>Answer high volume incoming calls from customers, caregivers, and prescribers and assist them efficiently and professionally.</li>\n<li>Perform daily outbound calls from various communication channels to new and existing patients, as well as curated call out lists distributed weekly.</li>\n<li>Serve as the first line of defense for the company, upholding our standards of excellence in customer service.</li>\n<li>Interact with customers via phone, email, chat, and in-person to provide assistance, answer inquiries, and resolve issues related to orders, shipments, and account management.</li>\n<li>Check patient voicemails and emails and respond accordingly.</li>\n<li>Process online orders accurately and efficiently, ensuring timely fulfillment and delivery.</li>\n<li>Assist customers with placing orders over the phone, providing product information, pricing, and availability as needed.</li>\n<li>Investigate and troubleshoot customer concerns, complaints, refunds/exchanges and escalations related to orders, payments, products, and deliveries.</li>\n<li>Take ownership of issues and work diligently to find satisfactory resolutions.</li>\n<li>Gather feedback from customers regarding their experiences, preferences, and suggestions for improvement related to the ordering, pickup and delivery process.</li>\n<li>Communicate feedback to relevant departments to drive continuous improvement.</li>\n<li>Collaborate with other departments, including business development, logistics, marketing and inventory management, to address customer needs and ensure smooth order processing and fulfillment.</li>\n<li>Maintain detailed records of customer interactions, order status, inquiries, and resolutions.</li>\n"
    },
    {
      "text": "What You'll Need to Succeed:",
      "content": "\n<li>High school diploma/GED required</li>\n<li>2+ years’ experience in a customer service role</li>\n<li>Strong sense of professionalism and compassion required</li>\n<li>Excellent verbal and written communication skills</li>\n<li>Experience working with multiple CRM systems and phone experience preferred</li>\n"
    },
    {
      "text": "Benefits",
      "content": "\n<li>Medical</li>\n<li>Dental</li>\n<li>Vision</li>\n<li>Telehealth – Medical</li>\n<li>Telehealth – Mental Health Counseling</li>\n<li>401(k) with company matching</li>\n<li>Paid Vacation</li>\n<li>Paid Sick Leave</li>\n<li>Paid Holidays</li>\n<li>Bereavement leave</li>\n<li>Pre-Tax Flexible Spending Accounts</li>\n<li>Basic Term Life Insurance and AD&amp;D</li>\n<li>Travel Reimbursement (if applicable)</li>\n<li>Gym Reimbursement up to $50/month</li>\n<li>&amp; More</li>\n"
    }
  ],
  "country": "US",
  "createdAt": 1777578038899,
  "updatedAt": null,
  "categories": {
    "team": "Customer Experience",
    "location": "South Austin, Texas",
    "commitment": "Full-time",
    "department": "Customer Service",
    "allLocations": [
      "South Austin, Texas"
    ]
  },
  "salaryRange": {
    "max": 18,
    "min": 18,
    "currency": "USD",
    "interval": "per-hour-wage"
  },
  "workplaceType": "hybrid"
}