SLA Returns Administrator

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    "description_html": "The SLA Returns Administrator is a customer-facing role that provides administrative and operational support for SLA (Service Level Agreement) customers in partnership with SLA Customer Coordinators. This role works closely with internal teams, including Production and Logistics, to coordinate, expedite, and schedule repair shipments while ensuring SLA commitments are met. Key duties include running and analyzing reports to support daily team operations, tracking outstanding RMAs and purchase orders, and communicating timely status updates directly to customers. Issues or delays are proactively identified and escalated to management and Sales as needed to support resolution and maintain a high level of customer satisfaction.<br><br><strong>Responsibilities: </strong><ul><li>Enter orders as needed in AS400 associated with service requests </li><li>Occasionally create service loan EPCNs & agreements in QuoteWeb</li><li>Provide status updates to customers regarding repairs</li><li>Request quotes from Sales Administration as required</li><li>Issue loan return RMAs to customers with service loans out</li><li>Communicate with Failure Analysis (FA) and evTOC Service teams as well as customers regarding basic status questions or issues</li><li>Process/invoice serial numbers in AS400 as required</li><li>Follow up on service loan returns with customers</li><li>Review existing and new SLA's with Customer Coordinator to ensure overall understanding</li><li>Pull reports and format information for End of Sale and End of Life product history</li><li>Pull and maintain reports for SLA Customer Coordinators</li><li>Administrative duties (filing, interdepartmental communication, etc.)</li><li>Additional tasks as required</li></ul><strong>Qualifications:</strong><ul><li>Post-Secondary Education in related field (Business, Administration) or related experience</li><li>Excellent verbal and written communication skills, critical thinking skills, problem-solving ability, time management skills and interpersonal skills</li><li>Ability to work in a fast-paced environment</li><li>Knowledge of Microsoft Excel, Word, and Outlook </li><li>Some customer service experience is preferred</li></ul><p><strong>Skills:</strong></p><ul><li>Detail-oriented</li><li>Time management and multitasking</li><li>Ability to work in a fast-paced environment</li><li>Ability to adapt to new and changing processes</li><li>Ability to work independently and as a team</li><li>Strong verbal and written communication</li></ul><p><strong>What we offer:</strong></p><ul><li>Employer funded benefits program</li><li>Competitive total compensation package</li><li>Work-life balance</li><li>Employee Assistance plan</li><li>Employee Discount Platform</li><li>Career progression</li><li>Casual work environment</li><li>Social events and sports teams</li></ul><strong>Date Posted:</strong> May 21, 2026<br><strong>Location:</strong> Burlington, Ontario (in-office position)<br><strong>Hours: </strong>Monday - Friday, 40 hours.<br><strong>Vacancy:</strong> This is an existing position.<br><strong>Salary Range:</strong> $40K CAD - $45K CAD<br> <p><strong>About Evertz Microsystems (TSX: ET)</strong></p><p>Evertz is a global leader in broadcast technology, delivering cutting-edge hardware and software solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and mobile devices (like phones and tablets) worldwide. Trusted by major broadcast facilities, telcos, and satellite providers on every continent, we're known for end-to-end innovation that sets the industry standard.</p><p>Canadian-headquartered with offices around the world, Evertz has 2,000+ employees and has been recognized as one of <strong>Canada's 50 Best Managed Companies</strong> — a testament to our commitment to excellence and global impact.</p><p>Join a team where your work shapes the future of broadcast and new media industries.</p><p><em>Evertz is committed to equal opportunity employment. Accommodations are available throughout the recruitment process for applicants with disabilities — please notify HR when scheduling your interview.</em><br><br>Artificial intelligence (AI) technology may be used in our recruitment process to assist with resume screening and interview note-taking. All hiring decisions are made by our team without AI involvement.<br><br>Thank you for considering a career with Evertz!</p><p><strong>Please note, this email address will only respond to requests regarding privacy concerns. This inbox will not respond to job applications, resumes, or questions regarding an application. </strong>When you apply to a job on this site, the personal data contained in your application will be collected by Evertz Microsystems Ltd (“Controller”), which is located at 5292 John Lucas Drive, Burlington, Ontario, Canada and can be contacted by emailing [email protected]. Controller’s data protection officer is Nadiera Toolsieram, who can be contacted at [email protected]. Your personal data will be processed for the purposes of managing Controller’s and its' subsidiaries' and affiliates' recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.</p>\n\n<p>A complete privacy policy can be found at https://evertz.com/contact/privacy/</p>\n\n<p>Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.</p>",
    "description_text": "The SLA Returns Administrator is a customer-facing role that provides administrative and operational support for SLA (Service Level Agreement) customers in partnership with SLA Customer Coordinators. This role works closely with internal teams, including Production and Logistics, to coordinate, expedite, and schedule repair shipments while ensuring SLA commitments are met. Key duties include running and analyzing reports to support daily team operations, tracking outstanding RMAs and purchase orders, and communicating timely status updates directly to customers. Issues or delays are proactively identified and escalated to management and Sales as needed to support resolution and maintain a high level of customer satisfaction.\n Responsibilities:  Enter orders as needed in AS400 associated with service requests\n Occasionally create service loan EPCNs & agreements in QuoteWeb\n Provide status updates to customers regarding repairs\n Request quotes from Sales Administration as required\n Issue loan return RMAs to customers with service loans out\n Communicate with Failure Analysis (FA) and evTOC Service teams as well as customers regarding basic status questions or issues\n Process/invoice serial numbers in AS400 as required\n Follow up on service loan returns with customers\n Review existing and new SLA's with Customer Coordinator to ensure overall understanding\n Pull reports and format information for End of Sale and End of Life product history\n Pull and maintain reports for SLA Customer Coordinators\n Administrative duties (filing, interdepartmental communication, etc.)\n Additional tasks as required\n Qualifications: Post-Secondary Education in related field (Business, Administration) or related experience\n Excellent verbal and written communication skills, critical thinking skills, problem-solving ability, time management skills and interpersonal skills\n Ability to work in a fast-paced environment\n Knowledge of Microsoft Excel, Word, and Outlook\n Some customer service experience is preferred\n Skills:\n Detail-oriented\n Time management and multitasking\n Ability to work in a fast-paced environment\n Ability to adapt to new and changing processes\n Ability to work independently and as a team\n Strong verbal and written communication\n What we offer:\n Employer funded benefits program\n Competitive total compensation package\n Work-life balance\n Employee Assistance plan\n Employee Discount Platform\n Career progression\n Casual work environment\n Social events and sports teams\n Date Posted:  May 21, 2026\n Location: Burlington, Ontario (in-office position)\n Hours: Monday - Friday, 40 hours.\n Vacancy: This is an existing position.\n Salary Range: $40K CAD - $45K CAD\n  About Evertz Microsystems (TSX: ET)\n Evertz is a global leader in broadcast technology, delivering cutting-edge hardware and software solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and mobile devices (like phones and tablets) worldwide. Trusted by major broadcast facilities, telcos, and satellite providers on every continent, we're known for end-to-end innovation that sets the industry standard.\n Canadian-headquartered with offices around the world, Evertz has 2,000+ employees and has been recognized as one of Canada's 50 Best Managed Companies — a testament to our commitment to excellence and global impact.\n Join a team where your work shapes the future of broadcast and new media industries.\n Evertz is committed to equal opportunity employment. Accommodations are available throughout the recruitment process for applicants with disabilities — please notify HR when scheduling your interview.\nArtificial intelligence (AI) technology may be used in our recruitment process to assist with resume screening and interview note-taking. All hiring decisions are made by our team without AI involvement.\nThank you for considering a career with Evertz!\n Please note, this email address will only respond to requests regarding privacy concerns. This inbox will not respond to job applications, resumes, or questions regarding an application. When you apply to a job on this site, the personal data contained in your application will be collected by Evertz Microsystems Ltd (“Controller”), which is located at 5292 John Lucas Drive, Burlington, Ontario, Canada and can be contacted by emailing [email protected]. Controller’s data protection officer is Nadiera Toolsieram, who can be contacted at [email protected]. Your personal data will be processed for the purposes of managing Controller’s and its' subsidiaries' and affiliates' recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.\n A complete privacy policy can be found at https://evertz.com/contact/privacy/\n Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.",
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      "description": "The SLA Returns Administrator is a customer-facing role that provides administrative and operational support for SLA (Service Level Agreement) customers in partnership with SLA Customer Coordinators. This role works closely with internal teams, including Production and Logistics, to coordinate, expedite, and schedule repair shipments while ensuring SLA commitments are met. Key duties include running and analyzing reports to support daily team operations, tracking outstanding RMAs and purchase orders, and communicating timely status updates directly to customers. Issues or delays are proactively identified and escalated to management and Sales as needed to support resolution and maintain a high level of customer satisfaction.<br><br><strong>Responsibilities: </strong><ul><li>Enter orders as needed in AS400 associated with service requests </li><li>Occasionally create service loan EPCNs & agreements in QuoteWeb</li><li>Provide status updates to customers regarding repairs</li><li>Request quotes from Sales Administration as required</li><li>Issue loan return RMAs to customers with service loans out</li><li>Communicate with Failure Analysis (FA) and evTOC Service teams as well as customers regarding basic status questions or issues</li><li>Process/invoice serial numbers in AS400 as required</li><li>Follow up on service loan returns with customers</li><li>Review existing and new SLA's with Customer Coordinator to ensure overall understanding</li><li>Pull reports and format information for End of Sale and End of Life product history</li><li>Pull and maintain reports for SLA Customer Coordinators</li><li>Administrative duties (filing, interdepartmental communication, etc.)</li><li>Additional tasks as required</li></ul><strong>Qualifications:</strong><ul><li>Post-Secondary Education in related field (Business, Administration) or related experience</li><li>Excellent verbal and written communication skills, critical thinking skills, problem-solving ability, time management skills and interpersonal skills</li><li>Ability to work in a fast-paced environment</li><li>Knowledge of Microsoft Excel, Word, and Outlook </li><li>Some customer service experience is preferred</li></ul><p><strong>Skills:</strong></p><ul><li>Detail-oriented</li><li>Time management and multitasking</li><li>Ability to work in a fast-paced environment</li><li>Ability to adapt to new and changing processes</li><li>Ability to work independently and as a team</li><li>Strong verbal and written communication</li></ul><p><strong>What we offer:</strong></p><ul><li>Employer funded benefits program</li><li>Competitive total compensation package</li><li>Work-life balance</li><li>Employee Assistance plan</li><li>Employee Discount Platform</li><li>Career progression</li><li>Casual work environment</li><li>Social events and sports teams</li></ul><strong>Date Posted:</strong> May 21, 2026<br><strong>Location:</strong> Burlington, Ontario (in-office position)<br><strong>Hours: </strong>Monday - Friday, 40 hours.<br><strong>Vacancy:</strong> This is an existing position.<br><strong>Salary Range:</strong> $40K CAD - $45K CAD<br> <p><strong>About Evertz Microsystems (TSX: ET)</strong></p><p>Evertz is a global leader in broadcast technology, delivering cutting-edge hardware and software solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and mobile devices (like phones and tablets) worldwide. Trusted by major broadcast facilities, telcos, and satellite providers on every continent, we're known for end-to-end innovation that sets the industry standard.</p><p>Canadian-headquartered with offices around the world, Evertz has 2,000+ employees and has been recognized as one of <strong>Canada's 50 Best Managed Companies</strong> — a testament to our commitment to excellence and global impact.</p><p>Join a team where your work shapes the future of broadcast and new media industries.</p><p><em>Evertz is committed to equal opportunity employment. Accommodations are available throughout the recruitment process for applicants with disabilities — please notify HR when scheduling your interview.</em><br><br>Artificial intelligence (AI) technology may be used in our recruitment process to assist with resume screening and interview note-taking. All hiring decisions are made by our team without AI involvement.<br><br>Thank you for considering a career with Evertz!</p><p><strong>Please note, this email address will only respond to requests regarding privacy concerns. This inbox will not respond to job applications, resumes, or questions regarding an application. </strong>When you apply to a job on this site, the personal data contained in your application will be collected by Evertz Microsystems Ltd (“Controller”), which is located at 5292 John Lucas Drive, Burlington, Ontario, Canada and can be contacted by emailing [email protected]. Controller’s data protection officer is Nadiera Toolsieram, who can be contacted at [email protected]. Your personal data will be processed for the purposes of managing Controller’s and its' subsidiaries' and affiliates' recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.</p>\n\n<p>A complete privacy policy can be found at https://evertz.com/contact/privacy/</p>\n\n<p>Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.</p>",
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