Property Manager

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    "ExternalDescriptionStr": "<p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 14pt;\"><strong>Property Manager&nbsp;</strong></span></p><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 14pt;\"><strong>Location: Ottawa, Ontario&nbsp;</strong></span><br><br>&nbsp;</p><p style=\"line-height: normal; margin-bottom: 0in;\"><span lang=\"EN-CA\" style=\"font-size: 14pt;\"><strong>Build what's next at Minto</strong></span></p><p style=\"line-height: normal; margin-bottom: 0in;\"><span lang=\"EN-CA\" style=\"font-size: 12pt;\">Working at Minto means being part of something bigger—where your career is built on purpose, progress, and possibility. Here, employees aren’t just valued—they’re celebrated through peer-to-peer recognition, team events, and a culture that feels like family while honouring every individual’s voice.&nbsp;</span><br><br>&nbsp;</p><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"color: black;\"><span style=\"font-size: 14pt;\"><strong>From day one, we've got you covered</strong></span></span></p><p style=\"line-height: normal; margin-bottom: 0in;\"><span lang=\"EN-CA\" style=\"font-size: 12pt;\">From your very first day at Minto, you'll have access to a rewarding and supportive package designed to help you thrive:</span></p><p style=\"line-height: normal; margin-bottom: 0in;\">&nbsp;</p><ul style=\"list-style-type: disc;\"><li style=\"line-height: normal; margin-bottom: 0in;\"><span lang=\"EN-CA\" style=\"font-size: 12pt;\"><strong>Competitive compensation</strong> with performance-based annual bonus</span></li><li style=\"line-height: normal; margin-bottom: 0in;\"><span lang=\"EN-CA\" style=\"font-size: 12pt;\"><strong>Comprehensive benefits</strong> starting on day one—including unlimited physiotherapy, 24/7 access to healthcare professionals and physicians through our dedicated telemedicine service, and parental leave</span></li><li style=\"line-height: normal; margin-bottom: 0in;\"><span lang=\"EN-CA\" style=\"font-size: 12pt;\"><strong>RRSP matching</strong> program and <strong>paid time off program</strong> to support your future and recharge</span></li><li style=\"line-height: normal; margin-bottom: 0in;\"><span lang=\"EN-CA\" style=\"font-size: 12pt;\"><strong>Peer-to-peer recognition</strong> platform that celebrates your contributions</span></li><li style=\"line-height: normal; margin-bottom: 0in;\"><span lang=\"EN-CA\" style=\"font-size: 12pt;\"><strong>Professional development</strong> and learning support to fuel your growth</span></li><li style=\"line-height: normal; margin-bottom: 0in;\"><span lang=\"EN-CA\" style=\"font-size: 12pt;\"><strong>Exciting career paths</strong> across a dynamic and purpose-driven organization</span></li></ul><p style=\"line-height: normal; margin: 0in 0in 0in 0.5in;\">&nbsp;</p><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"color: black;\"><span style=\"font-size: 14pt;\"><strong>Your place in our story</strong></span></span></p><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\">The Property Manager is responsible for contributing to best-in-class customer experience by managing the maintenance team and external contractors in a cost-effective manner. This role also oversees the team responsible for administering the tenancy relationship to deliver exceptional service.</span></p><p style=\"line-height: normal; margin-bottom: 0in;\">&nbsp;</p><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"color: black;\"><span style=\"font-size: 14pt;\"><strong>Here’s how you’ll contribute&nbsp;</strong></span></span></p><ul style=\"list-style-type: disc;\"><li style=\"background-color: white; color: black; line-height: normal; margin-bottom: 0in;\"><span style=\"color: black;\"><span style=\"font-size: 12pt;\">Builds an effective team based on Minto core values of Courage, Partnership, Innovation and Accomplishment &nbsp;</span></span></li><li style=\"background-color: white; color: black; line-height: normal;\"><span style=\"color: black;\"><span style=\"font-size: 12pt;\">Ensures that service technicians and superintendents are adequately trained, equipped, and motivated;</span></span></li><li style=\"background-color: white; color: black; line-height: normal;\"><span style=\"color: black;\"><span style=\"font-size: 12pt;\">Fosters a culture of cooperation and collaboration both within the maintenance team and also with the rest of the property team;</span></span></li><li style=\"background-color: white; color: black; line-height: normal;\"><span style=\"color: black;\"><span style=\"font-size: 12pt;\">Measures quality of work against established standards;</span></span></li><li style=\"background-color: white; color: black; line-height: normal;\"><span style=\"color: black;\"><span style=\"font-size: 12pt;\">Identifies opportunities for improvements in efficiency, cost effectiveness and customer experience;</span></span></li><li style=\"background-color: white; color: black; line-height: normal;\"><span style=\"color: black;\"><span style=\"font-size: 12pt;\">Interprets and analyzes key indicator reports on mechanical equipment, maintenance trends and communicates key opportunities and recommendations to improve building systems;</span></span></li><li style=\"background-color: white; color: black; line-height: normal;\"><span style=\"color: black;\"><span style=\"font-size: 12pt;\">Manages the performance of contractors in accordance with the Minto Contractor Code of Conduct,&nbsp; makes recommendations regarding the addition and deletion of approved contractors;</span></span></li><li style=\"background-color: white; color: black; line-height: normal;\"><span style=\"color: black;\"><span style=\"font-size: 12pt;\">Implements and adheres to maintenance programs as established by Facilities Management;</span></span></li><li style=\"background-color: white; color: black; line-height: normal;\"><span style=\"color: black;\"><span style=\"font-size: 12pt;\">Develops the budget, monitors and controls maintenance expense line items;</span></span></li><li style=\"background-color: white; color: black; line-height: normal;\"><span style=\"color: black;\"><span style=\"font-size: 12pt;\">Uses our ERP tool, Yardi, to perform their duties;</span></span></li><li style=\"background-color: white; color: black; line-height: normal;\"><span style=\"color: black;\"><span style=\"font-size: 12pt;\">Ensure all areas are free of hazards and where not able to resolve, ensure management are informed for immediate resolution;</span></span></li><li style=\"background-color: white; color: black; line-height: normal;\"><span style=\"color: black;\"><span style=\"font-size: 12pt;\">Actively participates in industry related associations to network, share the experiences and acquire knowledge of industry standards and best practices;</span></span></li><li style=\"background-color: white; color: black; line-height: normal;\"><span style=\"color: black;\"><span style=\"font-size: 12pt;\">Maintains professional and technical knowledge by attending educational workshops; benchmarking professional standards; reviewing professional publications; establishing personal networks;</span></span></li><li style=\"background-color: white; color: black; line-height: normal;\"><span style=\"color: black;\"><span style=\"font-size: 12pt;\">Communicates objectives and goals to staff by outlining job expectations, planning, monitoring, and coaching;</span></span></li><li style=\"background-color: white; color: black; line-height: normal;\"><span style=\"color: black;\"><span style=\"font-size: 12pt;\">Participates in recruitment, training and development of staff;</span></span></li><li style=\"background-color: white; color: black; line-height: normal;\"><span style=\"color: black;\"><span style=\"font-size: 12pt;\">Responsible for detailed understanding of the standard lease agreement and the application thereof during the tenancy;</span></span></li><li style=\"background-color: white; color: black; line-height: normal;\"><span style=\"color: black;\"><span style=\"font-size: 12pt;\">Monitors and administers deviations&nbsp; / addendums to the lease agreement;</span></span></li><li style=\"background-color: white; color: black; line-height: normal;\"><span style=\"color: black;\"><span style=\"font-size: 12pt;\">Establishes and manages to targets for accounts receivable, monitors the delinquency report and takes action in accordance with the applicable legislation;</span></span></li><li style=\"background-color: white; color: black; line-height: normal;\"><span style=\"color: black;\"><span style=\"font-size: 12pt;\">Responds to escalated resident concerns and inquiries promptly and courteously;</span></span></li><li style=\"background-color: white; color: black; line-height: normal;\"><span style=\"color: black;\"><span style=\"font-size: 12pt;\">Processes and approves necessary incident reports, invoices, and administrative service requests</span></span></li><li style=\"background-color: white; color: black; line-height: normal;\"><span style=\"color: black;\"><span style=\"font-size: 12pt;\">Reviews and approves mass and individual resident communication;</span></span></li><li style=\"background-color: white; color: black; line-height: normal;\"><span style=\"color: black;\"><span style=\"font-size: 12pt;\">Collaborates with facilities, revenue management, leasing and central services teams to ensure the smooth delivery of an exceptional customer experience;</span></span></li><li style=\"background-color: white; color: black; line-height: normal;\"><span style=\"color: black;\"><span style=\"font-size: 12pt;\">Perform all facets of the job in accordance with the legislation applicable to the jurisdiction, including:&nbsp; Residential Tenancy Act, Health and Safety standards, WHMIS, AODA, PIPEDA and Human Rights;</span></span></li><li style=\"background-color: white; color: black; line-height: normal;\"><span style=\"color: black;\"><span style=\"font-size: 12pt;\">All other duties within the scope, spirit and purpose of the job, as requested by management.</span></span></li></ul><p style=\"line-height: normal; margin-bottom: 0in;\">&nbsp;</p><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 14pt;\"><strong>What you bring to the team</strong></span></p><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\">Here’s what will help you stand out. And even if you don’t tick every box—we believe in your potential and are here to support your growth.&nbsp;</span></p><p style=\"line-height: normal; margin-bottom: 0in;\">&nbsp;</p><ul style=\"list-style-type: disc;\"><li><p style=\"background-color: white; line-height: normal; margin-bottom: 0in;\"><span style=\"color: black;\"><span style=\"font-size: 12pt;\">College diploma or university degree preferred; trades certificate or equivalent experience considered.</span></span></p></li><li><p style=\"background-color: white; line-height: normal; margin-bottom: 0in;\"><span style=\"color: black;\"><span style=\"font-size: 12pt;\">A minimum of five (5) years of relevant work experience, with a minimum of two (2) years’ experience managing a team.</span></span></p></li><li style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\">Knowledge of management practices and ability to manage and coordinate a work team</span></li><li style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\">Knowledge of contractual agreements</span></li><li style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\">Knowledge of rental legislation</span></li><li style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\">Ability to assess quality workmanship</span></li><li style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\">Microsoft Office Suite</span></li><li style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\">Familiarity with Yardi or an ERP system would be considered an asset</span></li><li style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\">Ability to multi-task</span></li><li style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\">Strong problem-solving skills, judgement, and customer focused communication skills</span></li><li style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\">Shows initiative and demonstrates sense of ownership</span></li><li style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\">Interpersonal skills – ability to deal with sensitive customer and personnel issues resulting in a positive outcome</span></li></ul><p style=\"line-height: normal; margin-bottom: 0in;\">&nbsp;</p><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 14pt;\"><strong>Hiring pay range rate:&nbsp;</strong></span><span style=\"font-size: 12pt;\">$77,000-$80,000 a year</span></p><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\">Pay ranges at Minto are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse industries and business lines. Please note that the pay range information provided in this posting pertains specifically to the Ottawa location.</span></p><p style=\"line-height: normal; margin-bottom: 0in;\">&nbsp;</p><p style=\"line-height: normal; margin-bottom: 0in;\"><span lang=\"EN-CA\" style=\"font-size: 14pt;\"><strong>Ready to build your future with us?</strong></span></p><p style=\"line-height: normal; margin-bottom: 0in;\"><span lang=\"EN-CA\" style=\"font-size: 12pt;\">Whether you're just starting out or looking to take the next step, Minto offers the mentorship, resources, and opportunities to grow a meaningful career. With competitive rewards and a strong commitment to well-being, we empower you to thrive—professionally and personally.</span></p><p style=\"line-height: normal; margin-bottom: 0in;\"><br><span lang=\"EN-CA\" style=\"font-size: 12pt;\">Join a team where your growth, purpose, and potential are celebrated. Let’s create something meaningful—together.</span></p><p style=\"line-height: normal; margin-bottom: 0in;\">&nbsp;</p><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 14pt;\"><strong>About Minto &amp; Minto Apartment REIT</strong></span></p><p>Our mission to build vibrant communities begins with the people who make it all possible—our employees. Named one of Canada’s Best Managed Companies, we’re proud of our 70-year legacy and dedicated to delivering more—more growth, more purpose, and more impact—for our employees, homeowners, residents, and the neighborhoods we serve.<br>In 2024, we were proudly recognized with the Federation of Rental-housing Providers of Ontario (FRPO) MAC Award for Outstanding Company Culture, a testament to our commitment to cultivating a workplace where employee well-being and shared purpose thrive.</p><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\">_____________________________________________________________________________</span></p><p style=\"line-height: normal; margin-bottom: 0in;\">&nbsp;</p><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"color: rgb(51, 51, 51);\"><i><span lang=\"EN-CA\" style=\"font-size: 10pt;\">Minto does not accept any speculative or unsolicited CV’s that have been sent to our internal recruitment team or hiring managers from agencies outside of our preferred supplier list. Any speculative or unsolicited CV’s will be treated as a direct application. This role may involve the use of artificial intelligence tools to support and enhance the recruitment process. This posting reflects an existing vacancy within our organization. Minto is an equal opportunity employer committed to cultivating an inclusive and accessible workplace. We strive to build a team that reflects the diverse communities we serve, including individuals with disabilities. If you require accommodation or support at any stage of the recruitment and selection process, we’ll work with you to ensure your needs are met. To request accommodation, please contact us at [email protected].&nbsp;</span></i></span></p><p style=\"line-height: normal; margin-bottom: 0in;\">&nbsp;</p><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"color: rgb(51, 51, 51);\"><i><span lang=\"EN-CA\" style=\"font-size: 10pt;\">#TAS6</span></i></span></p><p style=\"line-height: normal; margin-bottom: 0in;\">&nbsp;</p>",
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