Software Engineer Senior - ServiceNow

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    "ExternalDescriptionStr": "<p>We are looking for a talented <strong>Software Engineer Senior- Service Now</strong> to join our team specializing in <strong>Systems/Information Technology</strong> for our <strong>Corporate</strong> organization in <strong>Indianapolis, IN</strong>.&nbsp;</p>\n<p><strong>In this role, you will make an impact in the following ways:</strong></p>\n<div style=\"font-style:normal; font-weight:400\">\n <ul>\n  <li><strong>Deliver high‑quality software solutions</strong> by deeply understanding user needs, analyzing system flows, and resolving problem areas throughout the full software development lifecycle.</li>\n  <li><strong>Create clarity and alignment</strong> through well‑structured documentation, flowcharts, technical layouts, and solution demonstrations that support seamless implementation.</li>\n  <li><strong>Drive technical feasibility and innovation</strong> by evaluating requirements, defining problems accurately, and proposing effective, scalable solution designs.</li>\n  <li><strong>Translate business needs into smart tools</strong> by designing systems, specifications, and standards that enable teams to work more efficiently and make informed decisions.</li>\n  <li><strong>Advance the organization’s technical capabilities</strong> by recommending modern development tools, leveraging open‑source technologies, and actively participating in professional learning.</li>\n  <li><strong>Strengthen application performance and security</strong> by analyzing issues, identifying improvements, protecting confidential data, and refining processes and procedures.</li>\n  <li><strong>Ensure architectural integrity</strong> by defining application interfaces, articulating nonfunctional requirements, and applying architectural and testing standards across solutions.</li>\n  <li><strong>Promote Built‑In Quality and team agility</strong> by guiding teams toward modern mindsets, supporting decentralized decision-making, and fostering continuous improvement in development practices.</li>\n </ul>\n</div>\n<p>&nbsp;</p>",
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    "CorporateDescriptionStr": "Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.",
    "ExternalPostedStartDate": "2026-06-22T12:53:09+00:00",
    "ExternalQualificationsStr": "<p><strong>Core Responsibilities (Unique to the Role)</strong></p><ul><li>Lead design and development of enterprise-scale ServiceNow solutions across HR, Legal, and Finance, including AI-driven automation and complex system integrations</li><li>Design scalable, upgrade-safe frameworks and reusable components that drive automation, performance optimization, and standardization across corporate services</li><li>Develop advanced reporting, dashboards, and analytics to measure automation impact, case trends, performance metrics, and operational KPIs</li><li>Design and implement AI-powered solutions such as Now Assist, AI Agents, intelligent case classification, and predictive workflow automation</li><li>Own end-to-end technical delivery from solution design through deployment, testing, and production support</li><li>Drive hands-on development by translating functional requirements into ServiceNow technical designs and user stories, delivering scalable, high-quality solutions on time.</li><li>Architect and implement complex integrations using REST/SOAP APIs, IntegrationHub, and enterprise middleware</li><li>Drive platform best practices including code quality, DevOps alignment, governance adherence, and upgrade readiness</li><li>Provide ServiceNow technical leadership within the Business Service Delivery PowerCell, mentoring developers and influencing long-term product strategy</li><li>Partner with Product and Architecture teams to translate business transformation initiatives into scalable technical solutions</li></ul><p><strong>Required Skills, Education, and Experience</strong></p><ul><li>Bachelor’s degree in Computer Science, Engineering, Information Technology, or related technical field</li><li>6–10+ years of enterprise application development experience, including 4–6+ years of advanced ServiceNow development (HRSD and/or CSM)</li><li>Strong expertise in JavaScript, Glide APIs, Flow Designer, IntegrationHub, and REST/SOAP API integrations</li><li>Proven experience delivering complex, cross-functional automation solutions in large-scale, Agile enterprise environments</li><li>ServiceNow certifications (CSA, CAD)</li></ul><p><strong>Preferred (Nice to Have)</strong></p><ul><li>ServiceNow certifications (CIS – HRSD or CSM preferred)</li><li>Experience implementing AI-powered capabilities (Now Assist, AI Agents) and integrating with enterprise platforms such as Oracle HCM or Finance systems</li></ul>",
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