Senior Program Manager, Network Operations & Infrastructure

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    "title": "Senior Program Manager, Network Operations & Infrastructure",
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    "datePosted": "2026-05-13T04:00:00.000Z",
    "description": "<h2>About DMI</h2>\n<p>DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com</p>\n<h2>About the Opportunity</h2>\n<p>DMI, LLC is seeking a <strong>Senior Program Manager</strong> to lead the delivery of large‑scale network operations and infrastructure services across a complex, multi‑stakeholder enterprise environment. This role is responsible for program governance, operational performance, and cross‑functional coordination supporting network, systems, and security services.</p>\n<p>The ideal candidate combines strong program management discipline with a solid understanding of network operations, service delivery, and infrastructure environments.</p>\n<p> </p>\n<p><strong>Duties and Responsibilities: </strong></p>\n<p> </p>\n<ul>\n <li><strong>Program Leadership & Governance</strong>\n  <ul>\n   <li>Serve as the primary point of contact for program performance, delivery, and stakeholder coordination</li>\n   <li>Establish and maintain program governance, reporting cadence, and escalation processes</li>\n   <li>Lead status reporting, executive briefings, and performance reviews</li>\n   <li>Manage program risks, issues, and dependencies through structured RAID management</li>\n  </ul></li>\n <li><strong>Service Delivery Oversight</strong>\n  <ul>\n   <li>Oversee delivery of network operations, infrastructure, and security services in a 24×7 environment</li>\n   <li>Ensure adherence to service level agreements (SLAs) and operational targets</li>\n   <li>Coordinate across teams responsible for: \n    <ul>\n     <li>Network Operations Center (NOC)</li>\n     <li>Network engineering and provisioning</li>\n     <li>Infrastructure and systems support</li>\n     <li>Security operations</li>\n    </ul></li>\n  </ul></li>\n <li><strong>Planning & Capacity Management</strong>\n  <ul>\n   <li>Lead capacity planning and resource alignment across operational and project demands</li>\n   <li>Balance steady‑state operations with engineering and modernization initiatives</li>\n   <li>Coordinate prioritization of work requests, changes, and projects</li>\n  </ul></li>\n <li><strong>Cross‑Functional Coordination</strong>\n  <ul>\n   <li>Serve as the integration point across technical teams, vendors, and business stakeholders</li>\n   <li>Facilitate collaboration across multiple workstreams to ensure aligned execution</li>\n   <li>Support change management and release coordination activities</li>\n  </ul></li>\n <li><strong>Continuous Improvement</strong>\n  <ul>\n   <li>Drive improvements in operational efficiency, service quality, and reporting transparency</li>\n   <li>Support the adoption of best practices aligned to ITIL or similar frameworks</li>\n   <li>Identify opportunities for automation, performance optimization, and service enhancements</li>\n  </ul></li>\n</ul>\n<h2>Qualifications</h2>\n<p><strong>Education and Years of Experience: </strong></p>\n<ul>\n <li>Bachelor’s degree in Information Technology, Engineering, Business, or related field</li>\n <li>PMP certification</li>\n <li>10+ years of experience in program or project management</li>\n <li>Prior experience managing network infrastructure or IT operations programs</li>\n <li>Demonstrated experience in:\n  <ul>\n   <li>Large, multi-team delivery environments</li>\n   <li>Managing SLAs and operational performance</li>\n   <li>Stakeholder and executive communications</li>\n  </ul></li>\n <li>Strong knowledge of: \n  <ul>\n   <li>Network operations and infrastructure concepts (WAN/LAN, routing, switching, etc.)</li>\n   <li>IT service management frameworks (ITIL preferred)</li>\n  </ul></li>\n</ul>\n<p><strong>Required Skills & Certifications: </strong></p>\n<ul>\n <li>Experience supporting highly regulated or public sector environments</li>\n <li>Familiarity with: </li>\n <ul>\n  <li>Service management platforms (e.g., ServiceNow or similar)</li>\n  <li>Network monitoring and operations tools</li>\n </ul>\n <li>Experience managing distributed or geographically dispersed teams</li>\n</ul>\n<p> <strong>Additional Requirement (Key Attributes): </strong></p>\n<ul>\n <li>Strong leadership and decision‑making ability</li>\n <li>Excellent communication and stakeholder management skills</li>\n <li>Ability to operate in high‑availability, mission‑critical environments</li>\n <li>Structured, disciplined approach to execution and governance</li>\n</ul>\n<p><strong>Background Requirements: </strong>Successful completion of a Fingerprint background investigation.</p>\n<p><strong> </strong></p>\n<p><strong>Citizenship Status Required: </strong>H 1B</p>\n<p><strong> </strong></p>\n<p><strong>Physical Requirements:</strong> None required for this position.</p>\n<p><strong> </strong></p>\n<p><strong>Location: </strong>Hybrid that requires on-site work in Maryland I-95 corridor at times</p>\n<p> </p>\n<h2>Working at DMI</h2>\n<p>DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:</p>\n<p> </p>\n<ul>\n <li><strong>Do What’s Right</strong> – We lead with honesty and integrity.</li>\n <li><strong>Own the Outcome</strong> – We take responsibility and deliver.</li>\n <li><strong>Deliver for Our Customers</strong> – We are relentless about delivering value.</li>\n <li><strong>Think Bold, Act Smart</strong> – We innovate with purpose.</li>\n <li><strong>Win Together</strong> – We collaborate and celebrate our success.</li>\n</ul>\n<p>These values aren’t just ideals—they show up in how we support every part of your well-being:</p>\n<p> </p>\n<ul>\n <li><strong>Convenience/Concierge</strong> – Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.</li>\n <li><strong>Development</strong> – Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.</li>\n <li><strong>Financial</strong> – Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.</li>\n <li><strong>Recognition</strong> – Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.</li>\n <li><strong>Wellness</strong> – Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.</li>\n</ul>\n<p>DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.</p>\n<p> </p>\n<p><strong>***************** No Agencies Please *****************</strong></p>\n<p> </p>\n<p>Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.</p>",
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