Customer Service Representative (CSR)

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    "requisitionDescription": "<div><div><div><p>&nbsp;<span style=\"background-color: white;font-size: 10.5pt;\">Summary:</span>&nbsp;</p><p>&nbsp;&nbsp;</p><p><span style=\"background-color: white;font-size: 10.5pt;\">This position requires an individual who can provide exceptional customer service according to G&amp;M corporate standards and instruction from management. Someone who has the ability to multitask and is comfortable working as part of a team to create an overall friendly, safe and clean environment for both customers and employees.&nbsp;</span>&nbsp;</p><p><br></p><p><span style=\"background-color: white;font-size: 10.5pt;\">Essential Duties &amp; Responsibilities:</span>&nbsp;</p><p><span style=\"background-color: white;font-size: 10pt;font-family: Symbol;\">&middot;</span> <span style=\"background-color: white;font-size: 10.5pt;\">Take measures to preserve the safety of employees and all others in the work location. Conduct sales transactions accurately and quickly. Enter all transactions into<br>the register, accept payments and account for all funds.</span> &nbsp;</p><ul><li dir=\"auto\"><span style=\"background-color: white;font-size: 10.5pt;\">Operate POS (cash register and fuel console) precisely and accurately handle money and other types of payment received for product sold.</span>&nbsp;</li><li dir=\"auto\"><span style=\"background-color: white;font-size: 10.5pt;\">Perform the following service transactions in accordance with company policy: credit card transactions, manufacturer coupon redemption, vendor check-in, alcohol, tobacco and lottery sales, and fast food sales.</span>&nbsp;</li><li dir=\"auto\"><span style=\"background-color: white;font-size: 10.5pt;\">Check identification for alcohol, tobacco and lottery products according to company policy.</span>&nbsp;</li><li dir=\"auto\"><span style=\"background-color: white;font-size: 10.5pt;\">Actively participate in all sales promotions and other campaigns. Practice suggestive selling and build customer relations. Be aware of sales goals and performance against those goals.</span>&nbsp;</li><li dir=\"auto\"><span style=\"background-color: white;font-size: 10.5pt;\">Review and adhere to all city, county, state, and federal laws affecting store operations.</span>&nbsp;</li><li dir=\"auto\"><span style=\"background-color: white;font-size: 10.5pt;\">Maintain a neat personal appearance and wear company uniform and name tag at all times.</span>&nbsp;</li><li dir=\"auto\"><span style=\"background-color: white;font-size: 10.5pt;\">Preparation of hot food items in accordance with current procedures as designated by Store Manager. This may include preparing food, brewing fresh coffee, maintaining condiment bar, monitoring fresh food availability, and other duties assigned by the Store Manager.</span>&nbsp;</li><li dir=\"auto\"><span style=\"background-color: white;font-size: 10.5pt;\">Ensure that the store is free of litter and spills and that all equipment is sanitized and free of dirt, as well as ensuring that all equipment is in working condition. Maintain a neat and clean store inside and out.</span>&nbsp;</li><li dir=\"auto\"><a href=\"\" target=\"_self\"><span style=\"background-color: white;font-size: 10.5pt;\">Sweep floors and spot mop as well as clean mop water as needed and before changing shifts.</span></a> &nbsp;&nbsp;</li><li dir=\"auto\"><a href=\"\" target=\"_self\"><span style=\"background-color: white;font-size: 10.5pt;\">Wipe down Fuel Delivery area using orange safety vest and cones; wipe down pumps and change outside water/trash when needed.&nbsp;</span></a> &nbsp;</li><li dir=\"auto\"><span style=\"background-color: white;font-size: 10.5pt;\">Ensure restroom is spot checked often and restocked when needed.&nbsp;</span>&nbsp;</li><li dir=\"auto\"><span style=\"background-color: white;font-size: 10.5pt;\">Perform regular cleaning of counter surfaces, store equipment, trash (inside and out), floors and all other duties as assigned by Store Manager while using appropriate cleaning/safety equipment.</span>&nbsp;</li><li dir=\"auto\"><a href=\"\" target=\"_self\"><span style=\"background-color: white;font-size: 10.5pt;\">Front Face Cooler and Hydrazone as well as dust merchandise.</span></a> &nbsp;</li><li dir=\"auto\"><span style=\"background-color: white;font-size: 10.5pt;\">Clean all station windows.</span>&nbsp;</li><li dir=\"auto\"><span style=\"background-color: white;font-size: 10.5pt;\">Straighten and organize backroom supplies and equipment as needed.</span>&nbsp;</li><li dir=\"auto\"><a href=\"\" target=\"_self\"><span style=\"background-color: white;font-size: 10.5pt;\">Receive product deliveries from vendors: move, sort, and stack cases using proper lift techniques.</span></a>&nbsp;</li><li dir=\"auto\"><span style=\"background-color: white;font-size: 10.5pt;\">Stock shelves with new merchandise, this includes Front face cooler, Hydrazone and entire store as needed.&nbsp;</span></li><li dir=\"auto\"><span style=\"font-size: 10.5pt;\">Wipe down all counters, food warmers, microwaves and keep all trays clean (No liquid).&nbsp;</span> &nbsp;</li><li dir=\"auto\"><span style=\"background-color: white;font-size: 10.5pt;\">Re-stock merchandise as needed to ensure no holes or sparse shelves.&nbsp;</span>&nbsp;</li><li dir=\"auto\"><span style=\"background-color: white;font-size: 10.5pt;\">Conduct daily inspections of perishable products to check code dates (freshness) and proper rotation.</span>&nbsp;</li><li dir=\"auto\"><span style=\"background-color: white;font-size: 10.5pt;\">Perform regular cleaning of counter surfaces, store equipment, empty trash and check restrooms as needed.</span>&nbsp;</li><li dir=\"auto\"><span style=\"background-color: white;font-size: 10.5pt;\">Follow company policy on robbery/violence prevention and safety. Review and adhere to store safety/emergency procedures &ndash; critical telephone numbers and incident reporting forms and protocol e.g. MySupport. Participate in all store sales building, customer service, and team-building activities.&nbsp;</span>&nbsp;</li><li dir=\"auto\"><span style=\"background-color: white;font-size: 10.5pt;\">Live and exemplify G&amp;Ms Core Values.</span>&nbsp;</li></ul><p><a href=\"\" target=\"_self\"><span style=\"background-color: white;font-size: 10pt;font-family: Symbol;\">&middot;</span> <span style=\"background-color: white;font-size: 10.5pt;\">When working a Barista shift, act as back up to cashier, conduct sales transactions accurately and quickly. Enter all transactions into the register, accept payments and account for all funds by operating POS (cash register and fuel console), precisely and accurately handle money and other types of payment received for product sold.</span></a>&nbsp;</p><ul><li dir=\"auto\"><span style=\"background-color: white;font-size: 10.5pt;\">Conduct daily inspections of perishable products to check code dates (freshness) and proper rotation.</span>&nbsp;</li><li dir=\"auto\"><span style=\"background-color: white;font-size: 10.5pt;\">Brew fresh coffee every 2 hours (set timers), maintaining condiment bar, monitoring fresh food availability; ensuring food totes are full at all time with next product thawing.</span> &nbsp;</li><li dir=\"auto\"><span style=\"background-color: white;font-size: 10.5pt;\">When working the night shift as 3<sup>rd</sup> shift, clean drains, sweep and mop entire floor as well as clean mop water as needed and before changing shifts.</span>&nbsp;<ul><li dir=\"auto\"><span style=\"background-color: white;font-size: 10.5pt;\">Deep clean restroom; sock and clean walls and floor.</span> <span style=\"background-color: white;font-size: 10.5pt;\">Completely clean and fill all machines, including hot food warmer and conventional oven, creamer<br>&nbsp;machine, fountain machine, coffee pots etc.</span>&nbsp;</li><li dir=\"auto\"><span style=\"background-color: white;font-size: 10.5pt;\">Prepare for the morning rush by ensuring fresh coffee is brewed as well as creamer machine is clean and restocked.</span> &nbsp;&nbsp;</li></ul></li><li dir=\"auto\"><span style=\"background-color: white;font-size: 10.5pt;\">No matter the shift, an employee must be prepared to perform all other duties as assigned by Store Manager.&nbsp;</span> &nbsp;</li></ul><p><span style=\"background-color: white;font-size: 10.5pt;\">Qualifications/Requirements</span> &nbsp;</p><ul><li dir=\"auto\"><span style=\"background-color: white;font-size: 10.5pt;\">A high school diploma or GED equivalent.&nbsp;</span>&nbsp;</li><li dir=\"auto\"><span style=\"background-color: white;font-size: 10.5pt;\">Excellent computer skills / competency in PDI Enterprise POS (evaluation required).</span>&nbsp;</li><li dir=\"auto\"><span style=\"background-color: white;font-size: 10.5pt;\">Excellent customer service skills.</span>&nbsp;</li><li dir=\"auto\"><span style=\"background-color: white;font-size: 10.5pt;\">Excellent interpersonal skills.</span>&nbsp;</li><li dir=\"auto\"><span style=\"background-color: white;font-size: 10.5pt;\">Ability to learn simple tasks quickly and work with little or no supervision.</span>&nbsp;</li><li dir=\"auto\"><span style=\"background-color: white;font-size: 10.5pt;\">Basic math skills.</span>&nbsp;</li><li dir=\"auto\"><span style=\"background-color: white;font-size: 10.5pt;\">Food Handlers Permit, if required by store/county.</span>&nbsp;</li><li dir=\"auto\"><span style=\"background-color: white;font-size: 10.5pt;\">Ability to communicate (verbally and in writing) in English.</span>&nbsp;</li><li dir=\"auto\"><a href=\"\" target=\"_self\"><span style=\"background-color: white;font-size: 10.5pt;\">Have open availability to work all shifts as needed at home store and other stores within district when the need arises.&nbsp;</span></a> &nbsp;</li></ul><p><span style=\"background-color: white;font-size: 10.5pt;\">Physical Demands &amp; Work Environment</span></p><ul><li><span style=\"background-color: white;font-size: 10.5pt;\">Work is performed in a Retail environment.&nbsp;</span> &nbsp;</li><li><span style=\"background-color: white;font-size: 10.5pt;\">Must be able to stand and/or walk for entire shift.</span>&nbsp;</li><li><span style=\"background-color: white;font-size: 10.5pt;\">Ability to lift and/or carry up to 50 pounds from ground to waist level.</span>&nbsp;</li><li><span style=\"background-color: white;font-size: 10.5pt;\">Ability to bend at waist with some twisting during workday.</span>&nbsp;</li><li><span style=\"background-color: white;font-size: 10.5pt;\">Ability to work with arms bent all day.</span>&nbsp;</li><li><span style=\"background-color: white;font-size: 10.5pt;\">Ability to stoop, kneel, and/or crouch while working.</span>&nbsp;</li><li><span style=\"background-color: white;font-size: 10.5pt;\">Ability to push and pull with arms up to a force of 20 pounds (i.e. utilizing a hand truck).</span>&nbsp;</li><li><span style=\"background-color: white;font-size: 10.5pt;\">Ability to grasp, reach and manipulate objects with hands throughout workday; requires hand-eye coordination and may require bilateral coordination of hands.</span> &nbsp;</li></ul></div></div></div>\n",
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