Manager, National Communications Strategy & Planning

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    "ExternalDescriptionStr": "<p>&nbsp;</p>\n<p><i><b><u>***Remote and must live in the United States***</u></b></i></p>\n<p><b>JOB DESCRIPTION&nbsp;</b></p>\n<p><b>Job Summary</b></p>\n<p>The Manager, Welcome Kits &amp; Provider Directories owns the end-to-end development, coordination, and delivery of two critical member-facing document types — Medicare Welcome Kits and Printed Provider Directories — across all applicable Medicare Advantage markets. Welcome Kits are a new member's first communication from Molina; Provider Directories must reflect current, approved provider data and satisfy CMS and state filing requirements on an annual and ongoing basis.</p>\n<p>This is a high-accountability, execution-focused role that sits at the intersection of regulatory compliance, market coordination, and operational delivery. The Manager works closely with Regional Mandated Materials Managers, Government Contracts, D-SNP Market Leaders, Provider Data Management, and the Online Materials Library (OML) team to ensure materials are market-accurate, SMAC-compliant, and delivered on schedule across multiple markets simultaneously.&nbsp;</p>\n<p><b>Essential Job Duties</b></p>\n<ul>\n <li>Owns Welcome Kits and Provider Directories from start to finish: Gathering market inputs, managing production, and ensuring on-time delivery across all Medicare Advantage markets.&nbsp;</li>\n <li>Tracks SMAC requirements and makes sure they show up correctly in materials: Works directly with Government Contracts and D-SNP Market Leaders to stay on top of market-specific regulatory requirements throughout the year.&nbsp;</li>\n <li>Keeps Provider Directories current year-round: PDs go beyond an annual update. Provider changes and regulatory updates happen month to month, and this role manages those updates from the source data through to the final document.&nbsp;</li>\n <li>Coordinates across a lot of teams at once: Regional Managers, Government Contracts, DMLs, Provider Data, OML, health plans, and MarCom Ops. Keeping everyone informed and moving is a core part of the job.&nbsp;</li>\n <li>Manages CMS and state filing deadlines: Works with OML to make sure materials are submitted correctly and on time and handles any corrections or resubmissions that come back.&nbsp;</li>\n</ul>\n<p style=\"margin-left:0in\"><span><b>Welcome Kit Management</b></span></p>\n<ul>\n <li><span>Own end-to-end coordination of all materials included in each market's Medicare Welcome Kit — from initial market intake through final production and delivery.</span></li>\n <li><span>Ensure Welcome Kit content accurately reflects market-specific benefit designs, SMAC-driven requirements, and all applicable CMS and state regulatory standards.</span></li>\n <li><span>Manage year-over-year Welcome Kit refreshes, incorporating annual plan changes, new market requirements, and feedback from prior production cycles.</span></li>\n <li><span>Track open items, outstanding inputs, and market-specific variations across all assigned markets throughout the production cycle.</span></li>\n</ul>\n<p style=\"margin-left:0in\"><span><b>Provider Directory Management</b></span></p>\n<ul>\n <li><span>Manage the production and ongoing maintenance of Medicare Printed Provider Directories for all applicable markets.</span></li>\n <li><span>Collaborate with Provider Data Management teams to ensure approved 'good data' files are used as the authoritative source for all directory content.</span></li>\n <li><span>Oversee annual directory refreshes and coordinate month-to-month updates driven by provider changes, market updates, or regulatory requirements.</span></li>\n <li><span>Ensure all updates are accurately reflected, tracked, and communicated to relevant stakeholders in a timely manner.</span></li>\n</ul>\n<p style=\"margin-left:0in\"><span><b>SMAC Requirements &amp; Regulatory Alignment</b></span></p>\n<ul>\n <li><span>Develop working knowledge of market-specific SMAC requirements and their downstream impact on Welcome Kit content and structure.</span></li>\n <li><span>Partner with Government Contracts (GC) and D-SNP Market Leaders (DMLs) to identify SMAC-driven requirements and ensure they are correctly incorporated into materials.</span></li>\n <li><span>Track SMAC changes throughout the year and confirm that Welcome Kit content is updated accordingly ahead of each production cycle.</span></li>\n <li><span>Serve as an informed point of contact for market-specific regulatory questions related to Welcome Kits and Provider Directories.</span></li>\n</ul>\n<p style=\"margin-left:0in\"><span><b>Market Coordination &amp; Stakeholder Engagement</b></span></p>\n<ul>\n <li><span>Partner with health plan market teams to confirm required materials, gather market-specific inputs, and manage timelines across multiple concurrent markets.</span></li>\n <li><span>Coordinate with Regional Mandated Materials Managers on production status, open items, market readiness, and escalation of issues.</span></li>\n <li><span>Support Regional Manager-led working sessions with health plans by preparing content updates, status reports, and tracking follow-ups and next steps.</span></li>\n <li><span>Ensure health plan partners have clear visibility into material status, upcoming changes, and any market-specific actions required of them.</span></li>\n</ul>\n<p style=\"margin-left:0in\"><span><b>CMS &amp; State Filing Collaboration</b></span></p>\n<ul>\n <li><span>Partner with the Online Materials Library (OML) team to support CMS and state filing requirements for Welcome Kits and Provider Directories.</span></li>\n <li><span>Ensure materials are submitted accurately and on time, with awareness of filing deadlines and their impact on upstream production timelines.</span></li>\n <li><span>Manage CMS or state feedback, corrections, and resubmissions in coordination with OML and relevant market stakeholders.</span></li>\n <li><span>Maintain documentation of filing status, correspondence, and resolution outcomes by market and document type</span>.</li>\n</ul>\n<p>&nbsp;</p>\n<p><b>Required Qualifications</b></p>\n<p>• At least 7 years of progressive communications/marketing experience, including health care/managed care experience, or equivalent combination of relevant education and experience.<br>\n  • At least 1 year of management/leadership experience.<br>\n  • Ability and experience leading communications/marketing strategy and strategic planning initiatives.<br>\n  • Strong understanding of Centers for Medicare and Medicaid Services (CMS) regulations, Medicaid/Medicare communications, and member engagement strategies.<br>\n  • Experience with communication analytics platforms and strategic planning tools.&nbsp;<br>\n  • Strong analytical and strategic thinking skills.<br>\n  • Strong organizational skills and attention to detail.<br>\n  • Project management experience/experience managing complex projects in a regulated environment.<br>\n  • Ability to work cross-functionally with internal/external stakeholders in a highly matrixed organization.<br>\n  • Strong verbal and written communication skills.&nbsp;<br>\n  • Microsoft Office suite and applicable software programs proficiency.<br>\n  &nbsp;</p>\n<p><b>Preferred Qualifications</b></p>\n<p>• Project Management Professional (PMP) or Agile certification.<br>\n  • Proficiency in marketing technology platforms/tools (e.g. Salesforce Health Cloud, Adobe Experience Manager, Tableau).<br>\n  • Experience with multicultural and multilingual communications.<br>\n  • Familiarity with National Committee for Quality Assurance (NCQA) standards and health literacy best practices.<br>\n  • Bilingual capabilities (Spanish, Mandarin, etc.).<br>\n  &nbsp;</p>\n<p>&nbsp;</p>\n<p>To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board.<br><br>\n  Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V</p>",
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