Home › Companies › Orion180 Insurance Services LLC › Claims Intake Specialist
Claims Intake Specialist
Orion180 Insurance Services LLC · Irving, TX, United States · On Site · Active · Rippling ATS
Job facts
| Field | Value |
|---|---|
| Company | Orion180 Insurance Services LLC |
| Title | Claims Intake Specialist |
| Normalized title | - |
| Department / team | CITON |
| Location | Irving, TX, United States |
| Work model | On Site |
| Employment type | Full Time |
| Salary | - |
| Status | active |
| ATS provider | Rippling ATS |
| Posted / first seen | 2026-01-30 / 2026-05-29 |
| Changed / last seen | 2026-06-06 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Orion180 Insurance Services LLC. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Rippling ATS. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Irving. | Open |
| Department jobs | Active postings in CITON. | Open |
| Work model jobs | Active On Site postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Orion180 Insurance Services LLC |
| Source | bdf23e95-c763-4a43-8e82-79d0ba5c2ce9 |
| ATS provider | Rippling ATS |
Description
company
CITON Claims Solutions, stands out as a leading provider of claim management and administration services tailored specifically for insurance companies. We pride ourselves on delivering efficient and innovative solutions that cater to the unique needs of each client. Our dedicated team of experts, equipped with cutting-edge technology, ensures seamless processes, accurate assessments, and prompt resolutions, providing unparalleled value and peace of mind to our clients.
CITON Claims Solutions is proud to call two vibrant cities home. Our headquarters on Florida’s stunning Space Coast in Melbourne offers an exceptional quality of life, with affordable housing, excellent transportation, and close proximity to major cities like Orlando, Tampa, and Miami. Our Irving, Texas location places us in a dynamic center of culture, business, and entertainment, keeping us deeply connected to innovation and growth.
role
Join Our Team as a Claims Intake Specialist!
Are you an empathetic communicator with a passion for helping others and delivering top-tier service? We’re seeking a Claims Intake Specialist to join our growing team. In this role, you’ll serve as the first point of contact for policyholders during their time of need ensuring claims are reported quickly, accurately, and with care. You’ll play a key part in supporting our claim processes, coordinating with adjusters, and maintaining effective communication to ensure seamless customer experience.
WHAT YOU’LL DO:
First Point of Contact: Manage 40–60 inbound calls per day from policyholders, capturing critical claim information while offering empathy and reassurance. Claims Administration: Input claim details into multiple systems, process and route documents, manage incoming mail, and maintain accurate claim files. Customer Support Excellence: Build trust through effective communication and professionalism, fostering long-term relationships with customers, agents, and managing general agents. Team Collaboration: Coordinate with adjusters and internal departments to ensure smooth handoffs, timely updates, and complete documentation. Adapt and Assist: Stay flexible to support various shifts and departments as needed, responding efficiently to changing workloads or priorities.
WHAT WE’RE LOOKING FOR:
Education: High School Diploma or equivalent required. Experience: Prior experience in a claims environment, specifically first notice of loss or call center operations. Customer Focus: Demonstrated ability to provide empathy, clarity, and understanding during high-stress or emotional situations. Technical Skills: Proficient with Microsoft Word, Excel, Outlook, and capable of navigating 3–4 systems simultaneously. Insurance Knowledge: Familiarity with claims processes, policy documentation, and standard insurance terminology. Problem-Solving: Strong reasoning skills to evaluate information, identify solutions, and manage competing priorities in a fast-paced environment. Communication: Excellent verbal and written communication skills; multilingual abilities are a plus.
WHAT’S IN IT FOR YOU:
Comprehensive Benefits: Full medical, dental, vision, life insurance, company-paid short/long-term disability, 401(k), and tuition assistance. Career Growth: Opportunities to develop specialized knowledge across multiple insurance lines and advance within a supportive team culture. Dynamic Environment: Thrive in a fast-paced, collaborative setting that values initiative, accountability, and customer-first thinking. Meaningful Work: Make a difference for policyholders by providing reassurance and clarity during their time of need.
Apply Now and Become a Key Player in Our Success Story!
While performing general duties for this position, the employee is regularly required to sit, stand and/or walk around (including the use of stairs). Other demands include the ability to openly communicate with others by talking, listening, and reading, being able to lift light objects (
If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department at [email protected] .
CITON Claims Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Full job record
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| Org ID | 30480430-c35a-4b9f-9d4e-cbb4f9164f81 |
| Source ID | bdf23e95-c763-4a43-8e82-79d0ba5c2ce9 |
| Board ID | bdf23e95-c763-4a43-8e82-79d0ba5c2ce9 |
| Provider | rippling |
| Provider Job Key | bc48fbce-b3ab-4293-968a-60595960f8c4 |
| Title | Claims Intake Specialist |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Irving, TX, United States |
| Department | CITON |
| Team | — |
| Employment Type | full_time |
| Workplace Type | on_site |
| Remote Policy | — |
| Country | United States |
| Region | TX |
| City | Irving |
| Salary Raw | — |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | — |
| Source URL | https://ats.rippling.com/orion180/jobs/bc48fbce-b3ab-4293-968a-60595960f8c4 |
| Apply URL | https://ats.rippling.com/orion180/jobs/bc48fbce-b3ab-4293-968a-60595960f8c4 |
| First Seen At | 2026-05-29 07:12:24Z |
| Last Seen At | 2026-06-06 08:44:52Z |
| Last Checked At | 2026-06-06 08:44:52Z |
| Last Changed At | 2026-06-06 08:44:52Z |
| Inactive At | — |
| Source Posted At | 2026-01-30 14:38:19Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=rippling/board=orion180/date=2026-06-06/2026-06-06T08-44-48-574Z-3f7de3242539e4a2b12de500197bd8419a6c7e832c1be2b5f1aeee5c5dd6b0e2.json |
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"role": "<meta><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:11pt;white-space:pre-wrap;\">Join Our Team as a Claims Intake Specialist!</strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:11pt;white-space:pre-wrap;\"> </strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Are you an empathetic communicator with a passion for helping others and delivering top-tier service? We’re seeking a Claims Intake Specialist to join our growing team. In this role, you’ll serve as the first point of contact for policyholders during their time of need ensuring claims are reported quickly, accurately, and with care. You’ll play a key part in supporting our claim processes, coordinating with adjusters, and maintaining effective communication to ensure seamless customer experience.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:11pt;white-space:pre-wrap;\"> </span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:11pt;white-space:pre-wrap;\">WHAT YOU’LL DO:</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"font-size:11pt;white-space:pre-wrap;\">First Point of Contact: </strong></b><span style=\"font-size:11pt;white-space:pre-wrap;\">Manage 40–60 inbound calls per day from policyholders, capturing critical claim information while offering empathy and reassurance.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"font-size:11pt;white-space:pre-wrap;\">Claims Administration: </strong></b><span style=\"font-size:11pt;white-space:pre-wrap;\">Input claim details into multiple systems, process and route documents, manage incoming mail, and maintain accurate claim files.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"font-size:11pt;white-space:pre-wrap;\">Customer Support Excellence: </strong></b><span style=\"font-size:11pt;white-space:pre-wrap;\">Build trust through effective communication and professionalism, fostering long-term relationships with customers, agents, and managing general agents.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"font-size:11pt;white-space:pre-wrap;\">Team Collaboration: </strong></b><span style=\"font-size:11pt;white-space:pre-wrap;\">Coordinate with adjusters and internal departments to ensure smooth handoffs, timely updates, and complete documentation.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"font-size:11pt;white-space:pre-wrap;\">Adapt and Assist: </strong></b><span style=\"font-size:11pt;white-space:pre-wrap;\">Stay flexible to support various shifts and departments as needed, responding efficiently to changing workloads or priorities.</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:11pt;white-space:pre-wrap;\"> </strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:11pt;white-space:pre-wrap;\">WHAT WE’RE LOOKING FOR:</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"font-size:11pt;white-space:pre-wrap;\">Education: </strong></b><span style=\"font-size:11pt;white-space:pre-wrap;\">High School Diploma or equivalent required.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"font-size:11pt;white-space:pre-wrap;\">Experience: </strong></b><span style=\"font-size:11pt;white-space:pre-wrap;\">Prior experience in a claims environment, specifically first notice of loss or call center operations.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"font-size:11pt;white-space:pre-wrap;\">Customer Focus: </strong></b><span style=\"font-size:11pt;white-space:pre-wrap;\">Demonstrated ability to provide empathy, clarity, and understanding during high-stress or emotional situations.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"font-size:11pt;white-space:pre-wrap;\">Technical Skills: </strong></b><span style=\"font-size:11pt;white-space:pre-wrap;\">Proficient with Microsoft Word, Excel, Outlook, and capable of navigating 3–4 systems simultaneously.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"font-size:11pt;white-space:pre-wrap;\">Insurance Knowledge: </strong></b><span style=\"font-size:11pt;white-space:pre-wrap;\">Familiarity with claims processes, policy documentation, and standard insurance terminology.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"font-size:11pt;white-space:pre-wrap;\">Problem-Solving: </strong></b><span style=\"font-size:11pt;white-space:pre-wrap;\">Strong reasoning skills to evaluate information, identify solutions, and manage competing priorities in a fast-paced environment.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"font-size:11pt;white-space:pre-wrap;\">Communication: </strong></b><span style=\"font-size:11pt;white-space:pre-wrap;\">Excellent verbal and written communication skills; multilingual abilities are a plus.</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:11pt;white-space:pre-wrap;\"> </strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:black;background-color:white;font-size:11pt;white-space:pre-wrap;\">WHAT’S IN IT FOR YOU:</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:black;background-color:white;font-size:11pt;white-space:pre-wrap;\">Comprehensive Benefits: </strong></b><span style=\"color:black;background-color:white;font-size:11pt;white-space:pre-wrap;\">Full medical, dental, vision, life insurance, company-paid short/long-term disability, 401(k), and tuition assistance.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:black;background-color:white;font-size:11pt;white-space:pre-wrap;\">Career Growth: </strong></b><span style=\"color:black;background-color:white;font-size:11pt;white-space:pre-wrap;\">Opportunities to develop specialized knowledge across multiple insurance lines and advance within a supportive team culture.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:black;background-color:white;font-size:11pt;white-space:pre-wrap;\">Dynamic Environment: </strong></b><span style=\"color:black;background-color:white;font-size:11pt;white-space:pre-wrap;\">Thrive in a fast-paced, collaborative setting that values initiative, accountability, and customer-first thinking.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:black;background-color:white;font-size:11pt;white-space:pre-wrap;\">Meaningful Work: </strong></b><span style=\"color:black;background-color:white;font-size:11pt;white-space:pre-wrap;\">Make a difference for policyholders by providing reassurance and clarity during their time of need. </span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:11pt;white-space:pre-wrap;\"> </span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Apply Now and Become a Key Player in Our Success Story!</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:11pt;white-space:pre-wrap;\"> </strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">While performing general duties for this position, the employee is regularly required to sit, stand and/or walk around (including the use of stairs). Other demands include the ability to openly communicate with others by talking, listening, and reading, being able to lift light objects (<25lbs), and using standard office equipment such as computers, printers, and phones. In addition, there is an occasional need to bend, twist or squat down to open/close cabinets, and reach for files or other standard office-type objects. </span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:11pt;white-space:pre-wrap;\"> </span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department at </span><a href=\"mailto:[email protected]\" target=\"_blank\" class=\"css-173makr-linkStyle\" style=\"color:rgb(30,74,169);cursor:pointer;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">[email protected]</span></a><span style=\"font-size:11pt;white-space:pre-wrap;\">.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:11pt;white-space:pre-wrap;\"> </span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">CITON Claims Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.</span></p>",
"company": "<meta><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:black;background-color:white;font-size:11pt;white-space:pre-wrap;\">CITON Claims Solutions, stands out as a leading provider of claim management and administration services tailored specifically for insurance companies. We pride ourselves on delivering efficient and innovative solutions that cater to the unique needs of each client. Our dedicated team of experts, equipped with cutting-edge technology, ensures seamless processes, accurate assessments, and prompt resolutions, providing unparalleled value and peace of mind to our clients.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"background-color:white;font-size:11pt;white-space:pre-wrap;\"> </span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:black;background-color:white;font-size:11pt;white-space:pre-wrap;\">CITON Claims Solutions </span><span style=\"font-size:11pt;white-space:pre-wrap;\">is proud to call two vibrant cities home. Our headquarters on Florida’s stunning Space Coast in Melbourne offers an exceptional quality of life, with affordable housing, excellent transportation, and close proximity to major cities like Orlando, Tampa, and Miami. Our Irving, Texas location places us in a dynamic center of culture, business, and entertainment, keeping us deeply connected to innovation and growth. </span></p>"
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